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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dollar Bank® June 12, Revdex.com, Inc Euclid Ave,4th Floor Cleveland, OH 44115- Re: [redacted] Dear [redacted] , We are in receipt of your recent complaint from our customer and offer you the following informationWe reviewed the customer's complaint regarding the fraudulent use of her Debit Card for ATM withdrawsWe agree that the customer should be credited for the additional $The customer was contacted by our Card Services Department on June 9, 2017, the same day that the funds were creditedIf you would have any questions, please feel free to contact me at the phone number listed belowSincerely, Jane *W [redacted] VP/Quality Management Dollar Bank 800-272-Three Gateway Center • Pittsburgh, PA • Tower at Erieview • E9'h Street • Cleveland, OH • Cr Equal Housing LenderMember FDIC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] ,We have attached our response to this customer's complaint.Let me know if you need anything additional.Sincerely, [redacted]

Dollar Bank August 26, Revdex.com, Inc Euclid Ave, 4th Floor Cleveland, OH 44115-Re: [redacted] ***- # [redacted] Dear Ms [redacted] We are in receipt of your recent complaint from our customer and offer you the following informationThis customer called into the Problem Resolution Office on August 24, about her checking and savings accountShe is not able to deposit funds via Mobile Deposit into her checking accountMobile Remote Deposit was suspended on the checking account due to overdraftsThe checking account would need to be overdraft free for a 90-day period in order to once again use this serviceTherefore, she is making deposits into the savings accountThe customer then transfers funds from the savings to checking account onlineThat savings account, FreeMoney savings, will charge a $fee after six transfers or electronic payments are made each calendar monthCustomers can perform as many over the counter transactions with a teller or ATM transfers as they wishWhen a Savings account pays a higher interest rate, Federal Regulations require restrictions on withdrawals, transfers and payments made from the account electronicallyThe Representative offered to waive the fee if the customer wanted to perform the transfer onlineThe account was reviewed a short time later and saw that the transfer was made at the ATMAfter the call concluded, and a further review of the customer's account was completed, a call was made to the customerBased on the way the account was currently being used, there was a better option to avoid the transfer limitationA message was left for the customer and she called back the next dayHer savings account was converted to a different product, so she will not be limited on the number of transfers she can make each month onlineA letter and account disclosures were mailed to the customerIf you would have any questions, please feel free to contact me at the phone number listed belowSincerely, Jane MW [redacted] VP/Quality Management Dollar Bank 216-736-Three Gateway Center • Pittsburgh, PA • Tower at Erieview • East Ninth Street • Cleveland, OH • Cr Equal Housing Lender, Member FDIC

July 25,Revdex.com, Inc Euclid Ave, 4th Floor Cleveland, OH 44115-Dollar Bank® Re: [redacted] ***- # [redacted] Dear Ms [redacted] We are in receipt of your recent complaint from our customer and offer you the following informationThe customer opened an account with a co-owner on May 10, via the InternetAt account opening a PIN was ordered for each customer and both customer's were signed up for use of Online BankingThe items required for access to ATM's and Online Banking are mailed to the home address on fileThe customer did order checks from an outside Vendor other than the one Dollar Bank uses for checksAs with all accounts Dollar Bank follows certain verifications with outside agencies before accounts can be opened to determine past satisfactory account dealingsWe also receive updates from these agencies, which is what occurred with the customerWe found it necessary to close the accountAt that time, a hold was placed on the accountUnfortunately, all activity is stopped which is why the check was not paidWhen this occurs we do offer another productTransactions performed are with debit cards and direct withdraws/depositsThere is no check writing on the accountCustomers are also not charged any overdraft feesYou stated that you weren't interested in this account because you couldn't write checksThe Branch Manager and the customer spoke on July 18, It was agreed the account would be closed and a check would be sent for the balanceThe $fee that the customer was charged for checks was refunded on July 20, A check was mailed to the customerA letter was also received directly from the customer and was also responded toIf you would have any questions, please feel free to contact me at the phone number listed belowSincerely, Jane MW [redacted] VP/Quality Management Dollar Bank 216-736-

We sent separate correspondence to the customer so that we could provide more specific information on this account Sincerely, Jane MW***

Attached is our response for *** *** ***
January 18, 2018 Revdex.com Euclid Avenue, 4th Floor Cleveland, Ohio 44115-2408 *** *** ***
*** ***
*** *** ***
We received the complaint that was submitted on 1/13/by
*** ***sAfter researching his concerns, I offer the following response. On January 13, 2018, the customer attempted to complete an international purchase using his debit cardSince the transaction dealt with a foreign country, and Dollar Bank was not notified of the customer's intent, his account was flagged by our third party processorThe processor made every effort to call the customer to confirm his intent, but was unable to reach himTherefore, for security reasons, the international transaction was declined. The customer spoke with a representative in our Card Services department on Tuesday, January 16th, They explained why the transaction was declined, how international transactions are processed and the attempt to contact him for verificationThe customer agreed that calls from an unknown number matching our third party were missed. In an effort to protect our customers' accounts, Dollar Bank requires that we are notified of foreign travel or international purchases so that an account can be noted appropriatelyIn the event that a transaction is attempted and notification has not taken place, our third party processor will reach out to the customer to confirm that the debit card / credit card transaction was initiated by themIf contact is not made, the card will be blocked. Based on their conversation, and the customer confirmation of his intent, the customer's card was temporarily opened for his international purchaseIf you have any questions or concerns, please contact me at the telephone number belowSincerely, Heather R***
*** *** ***
*** *** *** Dollar Bank ***

We had responded to the rebuttal by the customer on from 9/16/15 and sent a response on 9/22/15. I have attached that response
In September we were unable to respond via this export systemBoth the response dated 9/1/and the one attached were email directly to *** ***
That response is not showing in the details or correspondence for this complaint
The customer paid off the loan the end of August and paid the required feesWith the customer response sent by our Servicing Center on 9/22/15, a copy of his full executed loan note stamped paid in full along with the satisfaction of the lien were sent to the customer
Please let me know if you would need anything additional regarding this complaint
Sincerely,
Jane MW***

To whom it may Concern:
Before Dollar Bank can respond to this complaint we will need a release from the customer to share his informationThis is due to the information being publicly displayed on your website
Sincerely,
Jane MW***

(The following was copy/paste by Revdex.com staff - ***)***September 26, 2017 Revdex.com Euclid Avenue, 4th Floor Cleveland, Ohio 44115-2408 RE: *** *** * *** *** Dear *** ***, Your recent letter that was sent to Dollar Bank was forwarded to
our office for investigation and responseI offer the following information to you. Dollar Bank takes the safety and well-being of our customers and employees seriouslyUpon receiving Mr***'s complaint, a review of our video surveillance within the branch was reviewed by our Security department and Branch Support departmentThose findings, along with the claim of harassment, will be discussed internallyAny and all concerns that need addressed will be handled by the appropriate individuals. We thank Mr*** for bringing his concerns to our attention and apologize for any inconvenience that he may have incurred. Heather R*** Operations Officer Dollar Bank / Problem Resolution Office ***

March 11, 2016 Revdex.com, Inc Euclid Ave, 4th Floor Cleveland, OH 44115-2408 Re: *** ***- # *** Dear Ms***, We are in receipt of your recent complaint from our customer and offer you the following information. Mr*** called into the Problem
Resolution Office after speaking to his branch office about the fees assessed to his accountA late day deposit was made after PM on March 7, This was after the Bank's cut-off time, which is PM for Mobile DepositsIt was as if that deposit was made on March 8, 2016, the next business dayThat same day direct withdrawals and one check were received for processing, against the unavailable funds resulting in the fees. We did contact our Branch Support Department and spoke to a Regional Manager who stated that one fee would be waivedMr*** was not happy with this decisionAn additional call was made to Branch Support and they did agree to waive one more feeThat decision was conveyed to Mr*** and the two fees waived, is the Bank's final decision. If you would have any questions, please feel free to contact me at the phone number listed below. Sincerely, Jane MW*** VP/Quality Management Dollar Bank 216-736-

Dollar Bank August 26, 2016 Revdex.com, Inc 2800 Euclid Ave, 4th Floor Cleveland, OH 44115-2408 Re: [redacted]- # [redacted] Dear Ms. [redacted] We are in receipt of your recent complaint from our customer and offer you the following information. This customer called into...

the Problem Resolution Office on August 24, 2016 about her checking and savings account. She is not able to deposit funds via Mobile Deposit into her checking account. Mobile Remote Deposit was suspended on the checking account due to overdrafts. The checking account would need to be overdraft free for a 90-day period in order to once again use this service. Therefore, she is making deposits into the savings account. The customer then transfers funds from the savings to checking account online. That savings account, FreeMoney savings, will charge a $10 fee after six transfers or electronic payments are made each calendar month. Customers can perform as many over the counter transactions with a teller or ATM transfers as they wish. When a Savings account pays a higher interest rate, Federal Regulations require restrictions on withdrawals, transfers and payments made from the account electronically. The Representative offered to waive the fee if the customer wanted to perform the transfer online. The account was reviewed a short time later and saw that the transfer was made at the ATM. After the call concluded, and a further review of the customer's account was completed, a call was made to the customer. Based on the way the account was currently being used, there was a better option to avoid the transfer limitation. A message was left for the customer and she called back the next day. Her savings account was converted to a different product, so she will not be limited on the number of transfers she can make each month online. A letter and account disclosures were mailed to the customer. If you would have any questions, please feel free to contact me at the phone number listed below. Sincerely,  Jane M. W[redacted] VP/Quality Management Dollar Bank 216-736-8999 Three Gateway Center • Pittsburgh, PA 15222 • 412.261.4900 Tower at Erieview • 1301 East Ninth Street • Cleveland, OH 44114 • 216.736.8900 Cr Equal Housing Lender, Member FDIC.

[redacted],We have attached our response to this customer's complaint.Let me know if you need anything additional.Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dollar Bank® June 12, 2017 Revdex.com, Inc 2800 Euclid Ave,4th Floor Cleveland, OH 44115-2408   Re: [redacted] [redacted] Dear [redacted], We are in receipt of your recent complaint from our customer and offer you the following information. We...

reviewed the customer's complaint regarding the fraudulent use of her Debit Card for ATM withdraws. We agree that the customer should be credited for the additional $50. The customer was contacted by our Card Services Department on June 9, 2017, the same day that the funds were credited. If you would have any questions, please feel free to contact me at the phone number listed below. Sincerely, Jane *. W[redacted] VP/Quality Management Dollar Bank 800-272-2774 Three Gateway Center • Pittsburgh, PA 15222 • 412.261.4900 Tower at Erieview • 1301 E. 9'h Street • Cleveland, OH 4411 • 216.736.8900 Cr Equal Housing Lender. Member FDIC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sent separate correspondence to the customer so that we could provide more specific information on this account.
Sincerely,
Jane M. W[redacted]

July 25,2016 Revdex.com, Inc 2800 Euclid Ave, 4th Floor Cleveland, OH 44115-2408 Dollar Bank® Re: [redacted]- # [redacted] Dear Ms. [redacted] We are in receipt of your recent complaint from our customer and offer you the following information. The customer opened an...

account with a co-owner on May 10, 2016 via the Internet. At account opening a PIN was ordered for each customer and both customer's were signed up for use of Online Banking. The items required for access to ATM's and Online Banking are mailed to the home address on file. The customer did order checks from an outside Vendor other than the one Dollar Bank uses for checks. As with all accounts Dollar Bank follows certain verifications with outside agencies before accounts can be opened to determine past satisfactory account dealings. We also receive updates from these agencies, which is what occurred with the customer. We found it necessary to close the account. At that time, a hold was placed on the account. Unfortunately, all activity is stopped which is why the check was not paid. When this occurs we do offer another product. Transactions performed are with debit cards and direct withdraws/deposits. There is no check writing on the account. Customers are also not charged any overdraft fees. You stated that you weren't interested in this account because you couldn't write checks. The Branch Manager and the customer spoke on July 18, 2016. It was agreed the account would be closed and a check would be sent for the balance. The $17.35 fee that the customer was charged for checks was refunded on July 20, 2016. A check was mailed to the customer. A letter was also received directly from the customer and was also responded to. If you would have any questions, please feel free to contact me at the phone number listed below. Sincerely, Jane M. W[redacted] VP/Quality Management Dollar Bank 216-736-8999

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]