Prime Web Placement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below 1] We dispute completely Prime Web Placement's claim that our ads appeared in the top spaces of [redacted] , ***, and ***, 24/7/ There is no indication that our ad ever appeared anywhere in the United States for more then a couple of minutes the initial keyword that we selected was based on a suggestion by representatives of Prime Web Placement at a sales presentation at our facility in [redacted] When I ran a test of the suggested term at my own expense for hour just on [redacted] it generated more traffic in the hour, then all of traffic generated by prime web over the month that our campaign was active with virtually the same ad allegedly appearing on [redacted] + ***+ [redacted] We received no indication that the ads were running, in fact were never able to find the ad on [redacted] once 2] Prime Web Placement specifically claimed that they acquired advertising at a flat rate from [redacted] via a special ability to buy this unique product by committing to [redacted] for a minimum of monthsPer [redacted] this was a complete LIE [redacted] does NOT sell terms at a flat rate [redacted] does NOT require any minimum commitmentTHIS PRODUCT DOES NOT EXIST Prime Web Placement was simply trying to re-sell "adwords" at a ridiculously inflated pricethat we were already buying directly from [redacted] 3] [redacted] instigated her own campaign to recalibrate [redacted] Analytics because according to [redacted] Analytics, there was virtually NO TRAFFIC coming from Prime Web Placement "alleged ads" [hence NO ADS] Yet [redacted] Analytics was accurately tracking ALL of the other traffic accurately from our own ad campaignsWe did not request her to do thisand In fact as a result Botanicx staff was required to spend 100% of the time working directly with [redacted] s integration specialistsand in the end [redacted] Analytics still substantiates that there was no indication that PWP was running ads for more then a few moments a day 4] Prime Web Placement did not deliver anythingWe dispute completely all of their claimsAs far as we can determine our ads appeared less than 3% of the timebased on the statistics from both our server logs, and [redacted] Analytics 5] We received no attachments, but we have all of the emails and can provide them [redacted] ***'s emails contain NO ANSWERS to ANY our our direct questionsEmails to all of the other PWP executives went unanswered 6] Prime web placement debited our account repeatedly for services NOT PROVIDED Prime web placement debited our account for a RETARGETING CAMPAIGN that was never launched Prime web placement debited our account for advertising that was never run Regards, [redacted]

This correspondence will serve as our formal response to Complaint # [redacted] Prime Web Placement denies the claim that we defrauded Consumer's businessPrime Web Placement at all times sold a product entitled Money Clicks to Consumer guaranteeing placement of relevant selected search phrase(s) in the top sponsored advenising sections on [redacted] , [redacted] and [redacted] which would redirect a click to Consumer's websiteAt all times, Consumer's ad copy and website appeared in the top sponsored sections of the aforementioned search engines an item not disputed by ConsumerIn the emails from Consumer, Consumer never disputes that his ads were displayed as agreedThe vast majority of said emails were assisting Consumer with conversion tracking and with [redacted] Analytics at no additional cost to Consumer in an effon to assist with items outside the scope of the agreement Additionally, the Guarantee of Service in the contract that Consumer entered into, it is clearly delineated that Prime Web Placement guaranteed placement within the top sponsored ad positionsThe packaged price, without interruption or changes, is guaranteed not to change for the duration of the contract up to six (6) monthsThis guarantee was met at all times (please see page I of the contract attached hereto as ·'Exhibit A" under the section entitled Prime Web Placement Services and Terms of Service) Prime Web Placement denies the claim that we sold a non-existent advertising product claiming we had a unique and exclusive relationship with [redacted] Prime Web Placement has never maintained that we have an exclusive or unique relationship with [redacted] Prime Web Placement guaranteed advertising space in the top sponsored sections for three (3) search engines including [redacted] , [redacted] and [redacted] On many instances it was reiterated to Consumer that Money Clicks is solely a Prime Web Placement product not that of [redacted] or any other search engineThis was made especially clear because our VP of Business Development, [redacted] ***, assisted Consumer in improving their PPC ad campaign on [redacted] 's Ad Words Advertising Product Further, [redacted] interacted with Consumer and [redacted] 's programmers at a voluminous length to ensure that Consumers website analytics were tracking properly on Consumer's websiteIt was clear, [redacted] nor any representative of Prime Web Placement, was not a representative of [redacted] (or [redacted] and [redacted] to that effect)For over one (I) month, [redacted] and Consumer corresponded with several Implementation Consultants at [redacted] (please see emails beginning on October 30, and resolution by [redacted] on December 2, 2013, attached hereto as Exhibit "B") Prime Web Placement denies the claim that we did not deliver on the product soldThe terms and guarantee of service, again, are attached hereto as Exhibit '·A"Consumer was billed in accordance with the Money Clicks Account Billing outlined on Page of Exhibit ··A'"At all times, Prime Web Placement provided Consumer with a product entitled Money Clicks guaranteeing placement in the top sponsored advenising sections of the search engines, [redacted] , [redacted] and ***Consumer's claim that Prime Web Placement ··did not deliver" as they discovered ve had no ··special relationship with [redacted] " and that the product we sold ""does not existn is difficult to respond to as we never made any representation that it was a [redacted] product nor that we had a ""special relationship» with [redacted] The product sold is one that our company offers, not [redacted] FurthermoreConsumer does dispute that their ads were displayed as agreed Prime Web Placement denies Consumer's claim that we sold a product that does not existIn accordance with the contract that Consumer and Prime Web Placement entered into, at all times Prime Web Placement was in accordance with the Terms of Service of and Guarantee of Services Prime Web Placement denies Consumer's claim that their emails went unansv.eredAttached hereto as Exhibit "C" is a screenshot of emails received from Consumer and a screenshot of Prime Web Placement's email responses from [redacted] to Consumer showing a total of responses Prime Web Placement denies the claim v.e responded to Consumer a ··few" times in order to ""stall" Consumer so we could deduct ··more" money from their credit cardWe at all times responded to Consumers emails and correspondencePrime Web Placement billed Consumer per terms of the agreementAgain, please see Exhibit ''A", specifically, page(s) J, and wherein Consumer gives signed consent to the billing arrangement and fees Prime Web Placement denies the claim we did not did not answer Consumer's requestsWe are under no contractual obligation to return or refund any monies paid by ConsumerConsumer, not Prime Web Placement, is in Breach of ContractPrime Web Placement has at all times abided by contract and provided services and guarantee set forth within contract In closing, Prime Web Placement went above and beyond to assist Consumer in implementing internal tracking of their "ebsite leads, revision(s) to ad,enisement copy, review and analysis of their [redacted] Ad Words PPC campaigndesign and voluminous revisions of their displays advenisements and lastly our only objective was to help Consumer sell their producL Consumer made representations to us that Consumer was going to "lose their job'' if sales did not increase and we as an agency, went out of our way to assist Consumer in meeting their stated goalsOutside of the scope of the contract, Prime Web Placement at no charge to Consumer spent countless hours working with Consumer to assist in increasing salesOur agency prides itself on going above and beyond the Terms of Service in our contract to help all of our clients be successfulAny claim to the contrary is insulting at the least Should you wish to speak to me personally regarding this maner, you may contact me at [redacted] Thanking you in advance for your professional courtesy and cooperation Very Truly Yours, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The Business has made no attempt to settle anything. They have withdrawn funds from our bank account and have provided us NO services. Regarding their points: 1) PWP did NOT deliver the ads at all times. In fact the entire issue is that they delivered nothing. We received less than the equivalent of fews day's traffic of what we "were sold" equal to less than $500 worth of [redacted] ad words. The amounts debited to our credit card for services NOT rendered for a product, that according to [redacted] is a complete fabrication, borders on outright fraud. a] including $3711 that was NOT authorized. /nor spent according to [redacted] ***' [redacted] b] the $876.35 charged to us for the fictitious retargeting campaign that was never executed. despite almost daily pleas 2) They are repeatedly lying claiming that they had a proprietary product that they were purchasing under special circumstances from [redacted] with a 6 month commitment. when in actuality they were attempting to resell Adwords that according to their own report, had cost us a total OF $400 for the previous 3 MONTHS. This $133/ per month campaign was suspended after a week? which would indicate that a maximum of $45 had been spent? For that they deducted $3711 from our bank account. When questioned the exact response from [redacted] was *On Nov 13, 2013, at 1:00 PM, [redacted] wrote: all billings are done in advance. You will always receive the advertising time paid for. for the next 30 days I attempted to get an accounting of WHEN they were actually going to spend the money on advertising, I was never given a response 3) We had REDUNDANT conversion tracking our Shopify account, our Server Statistics Logs. AND [redacted] ANALYTICS [see attached] EVERYTHING said that PWP was rarely running ads we received less traffic from them in 2 months that we receive in a few days our other ads. 4) PWP has taken over $8,556.70 out of our bank account and delivered nothing Regards, [redacted]

Revdex.com:
This correspondence will serve as our formal response to the
Claimant’s response to Complaint #*** All of these items were initially
addressed in detail in our first response.
In summary,
1)
Prime Web Placement guaranteed placement of
selected search phrases in the top sponsored advertising sections on ***,
*** and ***! At all times, Consumer’s ad copy and website appeared in the
top sponsored sections of the aforementioned search enginesConsumer did not
allege his ads were not displaying in his original complaint
Many phrases were suggested at the
initial meetings with *** *** *** *** chose to enter an agreement to advertise this phrase. *** ***’s “test” was on a broad matched
term on ***. This was discussed at
length on a gotomeeting with *** ***, and *** *** ***. Despite his claims to the contrary, *** *** showed them on the computer screen, logging into their Adwords account, that
their test was on a broad matched term.
*** *** was shown a screenshot
of his ad displayed on *** on an email dated October 17, In addition,
it was explained to *** *** on an email November 1st that ***
and *** share the same search results.
On that date his ads were on the 1st position on ***! which
he then acknowledged.
2) As stated in our initial response, Prime Web
Placement has never maintained that we have an exclusive or unique relationship
with ***. Prime Web Placement
guaranteed advertising space in the top sponsored sections for three search
engines including ***, ***! and ***
On many instances it was reiterated to Consumer the Money Clicks is
solely a Prime Web Placement product not that of *** or any other search
engine.
3) *** *** assisted *** *** with their
*** Analytics tracking because there was absolutely no conversion tracking
on their Analytics account. *** ***
went above ad beyond to educate and assist *** *** with the Adwords and
Analytics data. The sole purpose was to
identify conversions (sales)
4)
All attachments were included in the original
response to the Revdex.com, including the signed agreements, and multiple emails, and
a screenshot showing email responses to *** ***. *** *** and *** *** entered into a six month agreement for advertising services. Prime Web Placement fulfilled all the terms
of this agreementThe Consumer has not fulfilled the terms of the agreement
and breached the referenced six month agreements

please find attached two contracts; Moneyclicks contract; the search term we originally purchased was replaced because of systemic problems with multiple terms that as a group were considerably less expensiveIn fact these terms were picked by *** *** from our existing *** campaign, and in total were costing us less than $100/ month directly from ***
the RETARGETING campaign was signed , the fees were debited from our account but PWP NEVER instigated or ran the campaign

This correspondence will serve as our formal response to Complaint #[redacted]
Prime Web Placement denies the claim that we defrauded Consumer's business. Prime Web
Placement at all times sold a product entitled Money Clicks to Consumer guaranteeing placement of
relevant...

selected search phrase(s) in the top 3 sponsored advenising sections on [redacted] and
[redacted] which would redirect a click to Consumer's website. At all times, Consumer's ad copy and
website appeared in the top 3 sponsored sections of the aforementioned search engines an item not
disputed by Consumer. In the 125 emails from Consumer, Consumer never disputes that his ads were
displayed as agreed. The vast majority of said emails were assisting Consumer with conversion tracking
and with [redacted] Analytics at no additional cost to Consumer in an effon to assist with items outside the
scope of the agreement.
Additionally, the Guarantee of Service in the contract that Consumer entered into, it is clearly
delineated that Prime Web Placement guaranteed placement within the top 3 sponsored ad positions. The
packaged price, without interruption or changes, is guaranteed not to change for the duration of the
contract up to six (6) months. This guarantee was met at all times (please see page I of the contract
attached hereto as ·'Exhibit A" under the section entitled Prime Web Placement Services and Terms of
Service).
Prime Web Placement denies the claim that we sold a non-existent advertising product claiming
we had a unique and exclusive relationship with [redacted]. Prime Web Placement has never maintained
that we have an exclusive or unique relationship with [redacted]. Prime Web Placement guaranteed
advertising space in the top 3 sponsored sections for three (3) search engines including [redacted]
and [redacted] On many instances it was reiterated to Consumer that Money Clicks is solely a Prime Web
Placement product not that of [redacted] or any other search engine. This was made especially clear because
our VP of Business Development, [redacted], assisted Consumer in improving their PPC ad campaign
on [redacted]'s Ad Words Advertising Product.
Further, [redacted] interacted with Consumer and [redacted]'s programmers at a voluminous length
to ensure that Consumers website analytics were tracking properly on Consumer's website. It was clear,
[redacted] nor any representative of Prime Web Placement, was not a representative of [redacted] (or
[redacted] and [redacted] to that effect). For over one (I) month, [redacted] and Consumer corresponded with
several Implementation Consultants at [redacted] (please see emails beginning on October 30, 2013 and
resolution by [redacted] on December 2, 2013, attached hereto as Exhibit "B").
Prime Web Placement denies the claim that we did not deliver on the product sold. The terms and
guarantee of service, again, are attached hereto as Exhibit '·A". Consumer was billed in accordance with
the Money Clicks Account Billing outlined on Page 2 of Exhibit ··A'". At all times, Prime Web Placement
provided Consumer with a product entitled Money Clicks guaranteeing placement in the top 3 sponsored
advenising sections of the search engines, [redacted] and [redacted]. Consumer's claim that Prime Web
Placement ··did not deliver" as they discovered v. e had no ··special relationship with [redacted]" and that the
product we sold ""does not existn is difficult to respond to as we never made any representation that it was
a [redacted] product nor that we had a ""special relationship» with [redacted]. The product sold is one that our
company offers, not [redacted]. Furthermore. Consumer does dispute that their ads were displayed as agreed.
Prime Web Placement denies Consumer's claim that we sold a product that does not exist. In
accordance with the contract that Consumer and Prime Web Placement entered into, at all times Prime
Web Placement was in accordance with the Terms of Service of and Guarantee of Services.
Prime Web Placement denies Consumer's claim that their emails went unansv.ered. Attached
hereto as Exhibit "C" is a screenshot of 125 emails received from Consumer and a screenshot of Prime
Web Placement's email responses from [redacted] to Consumer showing a total of 117 responses.
Prime Web Placement denies the claim v.e responded to Consumer a ··few" times in order to
""stall" Consumer so we could deduct ··more" money from their credit card. We at all times responded to
Consumers emails and correspondence. Prime Web Placement billed Consumer per terms of the
agreement. Again, please see Exhibit ''A", specifically, page(s) J, 2 and 5 wherein Consumer gives signed
consent to the billing arrangement and fees.
Prime Web Placement denies the claim we did not did not answer Consumer's requests. We are
under no contractual obligation to return or refund any monies paid by Consumer. Consumer, not Prime
Web Placement, is in Breach of Contract. Prime Web Placement has at all times abided by contract and
provided services and guarantee set forth within contract.
In closing, Prime Web Placement went above and beyond to assist Consumer in implementing
internal tracking of their "ebsite leads, revision(s) to ad,enisement copy, review and analysis of their
[redacted] Ad Words PPC campaign. design and voluminous revisions of their displays advenisements and
lastly our only objective was to help Consumer sell their producL Consumer made representations to us
that Consumer was going to "lose their job'' if sales did not increase and we as an agency, went out of our
way to assist Consumer in meeting their stated goals. Outside of the scope of the contract, Prime Web
Placement at no charge to Consumer spent countless hours working with Consumer to assist in increasing
sales. Our agency prides itself on going above and beyond the Terms of Service in our contract to help all
of our clients be successful. Any claim to the contrary is insulting at the least.
Should you wish to speak to me personally regarding this maner, you may contact me at [redacted]
Thanking you in advance for your professional courtesy and cooperation.
Very Truly Yours,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1] We dispute completely Prime Web Placement's claim that our ads appeared in the top 3 spaces of [redacted], and [redacted], 24/7/365.  There is no indication that our ad ever appeared anywhere in the United States for more then a couple of minutes.  the initial keyword that we selected was based on a suggestion by  2 representatives of  Prime Web Placement at a sales presentation at our facility in [redacted] When I ran a test of the suggested term at my own expense for 1 hour  just on [redacted] it generated more traffic in the 1 hour, then all of traffic generated by prime web over the month that our campaign was active with virtually the same ad allegedly appearing on [redacted] + [redacted] We received no indication that the ads were running, in fact were never able to find the ad on [redacted] once.
2] Prime Web Placement specifically claimed that they acquired advertising at a flat rate from [redacted] via a special ability to buy this unique product by committing to [redacted] for a minimum of 6 months. Per [redacted] this was a complete LIE. [redacted] does NOT sell terms at a flat rate. [redacted] does NOT require any minimum commitment.. THIS PRODUCT DOES NOT EXIST.  Prime Web Placement was simply trying to re-sell "adwords" at a ridiculously inflated price. that we were already buying directly from [redacted].
3] [redacted] instigated her own campaign to recalibrate [redacted] Analytics because according to [redacted] Analytics, there was virtually NO TRAFFIC coming from Prime Web Placement "alleged ads"  [hence NO ADS] Yet [redacted] Analytics was accurately tracking ALL of the other traffic accurately from our own ad campaigns. We did not request her to do this. and  In fact as a result Botanicx staff was required to spend 100%  of the time working directly with [redacted]s integration specialists. and in the end [redacted] Analytics still substantiates that there was no indication that PWP was running ads for more then a few moments a day.
4] Prime Web Placement did not deliver anything. We dispute completely all of their claims. As far as we can determine our ads appeared less than 3% of the time. based on the statistics from both our server logs, and [redacted] Analytics.
5] We received no attachments, but we have all of the emails and can provide them. [redacted]'s emails contain NO ANSWERS to ANY our our direct questions. Emails to all of the other PWP executives went unanswered.
6]  Prime web placement debited our account repeatedly for services NOT PROVIDED.
     Prime web placement debited our account for a RETARGETING CAMPAIGN that was never launched.
     Prime web placement debited our account for advertising that was never run
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The Business has made no attempt to settle anything. They have withdrawn funds from our bank account and have provided us NO services.  Regarding their points:
1) PWP did NOT deliver the ads at all times. In fact the entire issue is that they delivered nothing. We received less than the equivalent of fews day's traffic of what we "were sold"  equal to less than $500 worth of [redacted] ad words. The amounts debited to our credit card for services NOT rendered for a product, that according to [redacted] is a complete fabrication, borders on outright fraud.
    a] including $3711  that was NOT authorized. /nor spent according to [redacted]' *
    b] the $876.35 charged to us for the fictitious retargeting campaign that was never executed. despite  almost daily pleas
2) They are repeatedly lying claiming that they had a proprietary product that they were purchasing under special circumstances from [redacted] with a 6 month commitment. when in actuality they were attempting to resell Adwords  that according to their own report, had cost us a total OF $400 for the previous 3 MONTHS.  This $133/ per month campaign was suspended after a week? which would indicate that a maximum of $45 had been spent? For that they deducted  $3711 from our bank account. When questioned the exact response from [redacted] was
*On Nov 13, 2013, at 1:00 PM, [redacted] wrote:
all billings are done in advance.  You will always receive the advertising time paid for. 
for the next 30 days I attempted to get an accounting of WHEN they were actually going to spend the money on advertising, I was never given a response
3) We had REDUNDANT conversion tracking our Shopify account, our Server Statistics Logs. AND [redacted] ANALYTICS [see attached]  EVERYTHING said that PWP was rarely running  ads  we received less traffic from them in 2 months that we receive in a few days our other ads.
4) PWP has taken over $8,556.70 out of our bank account and delivered nothing
Regards,
[redacted]

Review: Prime Web Placement defrauded our business. They sold us a non-existent advertising product claiming that they had an exclusive and unique relationship with [redacted]. That [redacted] required fees for advance purchase. They deducted over $8000 in fees for products and services that they did not deliver. We have subsequently discovered that they had no special relationship with [redacted], and the product that they sold us does not exist. They have changed their website presentations. We sent over 160 detailed emails in an attempt to try and resolve the systemic problems that they claimed to be having. Most of the emails went unanswered. and the few that were answered were done so only to stall us long enough to deduct more money from our credit card. They claimed that the money was only deducted in advance and would not actually be applied until the services were provided. We suspended the campaign and requested that they return the advanced retainers until they resolved the problems. and PWP has not answered our repetitive requests nor have they returned our money.Desired Settlement: immediate refund of $4,587.35 and written termination of any contract. $876.35 charged to our credit card on 9/30/2013 for product not delivered$3711.00 charged in advance on 11/4/2013 for services not rendered

Business

Response:

This correspondence will serve as our formal response to Complaint #[redacted]

Prime Web Placement denies the claim that we defrauded Consumer's business. Prime Web

Placement at all times sold a product entitled Money Clicks to Consumer guaranteeing placement of

relevant selected search phrase(s) in the top 3 sponsored advenising sections on [redacted] and

[redacted] which would redirect a click to Consumer's website. At all times, Consumer's ad copy and

website appeared in the top 3 sponsored sections of the aforementioned search engines an item not

disputed by Consumer. In the 125 emails from Consumer, Consumer never disputes that his ads were

displayed as agreed. The vast majority of said emails were assisting Consumer with conversion tracking

and with [redacted] Analytics at no additional cost to Consumer in an effon to assist with items outside the

scope of the agreement.

Additionally, the Guarantee of Service in the contract that Consumer entered into, it is clearly

delineated that Prime Web Placement guaranteed placement within the top 3 sponsored ad positions. The

packaged price, without interruption or changes, is guaranteed not to change for the duration of the

contract up to six (6) months. This guarantee was met at all times (please see page I of the contract

attached hereto as ·'Exhibit A" under the section entitled Prime Web Placement Services and Terms of

Service).

Prime Web Placement denies the claim that we sold a non-existent advertising product claiming

we had a unique and exclusive relationship with [redacted]. Prime Web Placement has never maintained

that we have an exclusive or unique relationship with [redacted]. Prime Web Placement guaranteed

advertising space in the top 3 sponsored sections for three (3) search engines including [redacted]

and [redacted] On many instances it was reiterated to Consumer that Money Clicks is solely a Prime Web

Placement product not that of [redacted] or any other search engine. This was made especially clear because

our VP of Business Development, [redacted], assisted Consumer in improving their PPC ad campaign

on [redacted]'s Ad Words Advertising Product.

Further, [redacted] interacted with Consumer and [redacted]'s programmers at a voluminous length

to ensure that Consumers website analytics were tracking properly on Consumer's website. It was clear,

[redacted] nor any representative of Prime Web Placement, was not a representative of [redacted] (or

[redacted] and [redacted] to that effect). For over one (I) month, [redacted] and Consumer corresponded with

several Implementation Consultants at [redacted] (please see emails beginning on October 30, 2013 and

resolution by [redacted] on December 2, 2013, attached hereto as Exhibit "B").

Prime Web Placement denies the claim that we did not deliver on the product sold. The terms and

guarantee of service, again, are attached hereto as Exhibit '·A". Consumer was billed in accordance with

the Money Clicks Account Billing outlined on Page 2 of Exhibit ··A'". At all times, Prime Web Placement

provided Consumer with a product entitled Money Clicks guaranteeing placement in the top 3 sponsored

advenising sections of the search engines, [redacted] and [redacted]. Consumer's claim that Prime Web

Placement ··did not deliver" as they discovered v. e had no ··special relationship with [redacted]" and that the

product we sold ""does not existn is difficult to respond to as we never made any representation that it was

a [redacted] product nor that we had a ""special relationship» with [redacted]. The product sold is one that our

company offers, not [redacted]. Furthermore. Consumer does dispute that their ads were displayed as agreed.

Prime Web Placement denies Consumer's claim that we sold a product that does not exist. In

accordance with the contract that Consumer and Prime Web Placement entered into, at all times Prime

Web Placement was in accordance with the Terms of Service of and Guarantee of Services.

Prime Web Placement denies Consumer's claim that their emails went unansv.ered. Attached

hereto as Exhibit "C" is a screenshot of 125 emails received from Consumer and a screenshot of Prime

Web Placement's email responses from [redacted] to Consumer showing a total of 117 responses.

Prime Web Placement denies the claim v.e responded to Consumer a ··few" times in order to

""stall" Consumer so we could deduct ··more" money from their credit card. We at all times responded to

Consumers emails and correspondence. Prime Web Placement billed Consumer per terms of the

agreement. Again, please see Exhibit ''A", specifically, page(s) J, 2 and 5 wherein Consumer gives signed

consent to the billing arrangement and fees.

Prime Web Placement denies the claim we did not did not answer Consumer's requests. We are

under no contractual obligation to return or refund any monies paid by Consumer. Consumer, not Prime

Web Placement, is in Breach of Contract. Prime Web Placement has at all times abided by contract and

provided services and guarantee set forth within contract.

In closing, Prime Web Placement went above and beyond to assist Consumer in implementing

internal tracking of their "ebsite leads, revision(s) to ad,enisement copy, review and analysis of their

[redacted] Ad Words PPC campaign. design and voluminous revisions of their displays advenisements and

lastly our only objective was to help Consumer sell their producL Consumer made representations to us

that Consumer was going to "lose their job'' if sales did not increase and we as an agency, went out of our

way to assist Consumer in meeting their stated goals. Outside of the scope of the contract, Prime Web

Placement at no charge to Consumer spent countless hours working with Consumer to assist in increasing

sales. Our agency prides itself on going above and beyond the Terms of Service in our contract to help all

of our clients be successful. Any claim to the contrary is insulting at the least.

Should you wish to speak to me personally regarding this maner, you may contact me at [redacted]

Thanking you in advance for your professional courtesy and cooperation.

Very Truly Yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

1] We dispute completely Prime Web Placement's claim that our ads appeared in the top 3 spaces of [redacted], and [redacted], 24/7/365. There is no indication that our ad ever appeared anywhere in the United States for more then a couple of minutes. the initial keyword that we selected was based on a suggestion by 2 representatives of Prime Web Placement at a sales presentation at our facility in [redacted] When I ran a test of the suggested term at my own expense for 1 hour just on [redacted] it generated more traffic in the 1 hour, then all of traffic generated by prime web over the month that our campaign was active with virtually the same ad allegedly appearing on [redacted] + [redacted] We received no indication that the ads were running, in fact were never able to find the ad on [redacted] once.

2] Prime Web Placement specifically claimed that they acquired advertising at a flat rate from [redacted] via a special ability to buy this unique product by committing to [redacted] for a minimum of 6 months. Per [redacted] this was a complete LIE. [redacted] does NOT sell terms at a flat rate. [redacted] does NOT require any minimum commitment.. THIS PRODUCT DOES NOT EXIST. Prime Web Placement was simply trying to re-sell "adwords" at a ridiculously inflated price. that we were already buying directly from [redacted].

3] [redacted] instigated her own campaign to recalibrate [redacted] Analytics because according to [redacted] Analytics, there was virtually NO TRAFFIC coming from Prime Web Placement "alleged ads" [hence NO ADS] Yet [redacted] Analytics was accurately tracking ALL of the other traffic accurately from our own ad campaigns. We did not request her to do this. and In fact as a result Botanicx staff was required to spend 100% of the time working directly with [redacted]s integration specialists. and in the end [redacted] Analytics still substantiates that there was no indication that PWP was running ads for more then a few moments a day.

4] Prime Web Placement did not deliver anything. We dispute completely all of their claims. As far as we can determine our ads appeared less than 3% of the time. based on the statistics from both our server logs, and [redacted] Analytics.

5] We received no attachments, but we have all of the emails and can provide them. [redacted]'s emails contain NO ANSWERS to ANY our our direct questions. Emails to all of the other PWP executives went unanswered.

6] Prime web placement debited our account repeatedly for services NOT PROVIDED.

Prime web placement debited our account for a RETARGETING CAMPAIGN that was never launched.

Prime web placement debited our account for advertising that was never run

Regards,

Business

Response: