[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We would like to close the case This company sent out different technicians and they each gave us a different opinion We will find a different company that is competent to fix the fireplace We feel this company will do more harm than good[redacted] Regards,
Good Morning to All Parties Involved, We are writing in response to the complaint filed days agoPriddy Clean Chimney Sweeps, Inc aims to consistently deliver a professional service to our customers and we would like to state that on this occasion and circumstance, the level of service, attention, and time was given to this individual a number of four separate occasions with four separate technicians and our Operations Manger, MsChristina E [redacted] and was indeed handled within the realms of reasonable and justifiable actions and efforts on our partDuring these four separate visits to the individual's home, each technicians explained and proved his claim is invalid, false, and can very well cause a detriment to our businesses's reputation as he is slandering our name and falsely claiming damage to his property We were contracted by this individual's neighbor, **and [redacted] ***, whom had warned us from the beginning that their neighbor has had a history and reputation for causing commotion with any and all contractors that are working any where near his vicinityThroughout the entire working relationship we had with the ***'s, we have crossed paths with their neighbor and have endured countless harassing phone calls, insults, threats and, abrasive and aggressive attitudes, behavior, and language directed towards our technicians and the entire office staff The first time the individual called our office to state that his fence was already in a deteriorated state and was in need of replacing and was well aware that his fence was not in any sort of pristine condition Initially, his anger toward our company was in regards to his gutter down spoutThe first visit we sent our technicians, Javier, to fix the gutter down spout, the individual indicated the property line that is marked in a faint yellow painted line on the public sidewalkThe gutter down spout was then moved to where the individual indicated us to allocate the down spoutWe then sent another two technicians to 1) Extend the pipe from the top of the hill to the sidewalk2) The pipe was moved to the sidewalk that shows the property line3) The gutter was then rerouted to ***'s property4) Our group of technician's never touched the downspout in question, we instead ran all new piping5) The technician's nailed boards that came loose from his fence6) We removed rocks and put a landscaping screen and then relayed the rocks and installed the downspout on the top of the hillAfter all this work had been done to alleviate and resolve the issues, the individual called again to our office accusing us of not adhering to our word of fixing the down spout and allocating it to its correct spotFurthermore, the individual stated that he was a police commissioner and would report us to the authoritiesOnce we received this threat, we called and notified out clients who contracted us, and they informed us that he is a cashier at a supermarket and is not affiliated with the police department whatsoeverNot only did he impersonate a police officer but he also insulted our technician's by saying that there level of competence and skill was inadequate due to the fact that English is not their native tongue As a result, we sent another set of technicians, one of whom is a lead tech, Saul, and speaks fluent English, demonstrated and proved to the individual that we have fixed the problemSaul flushed the downspout and water exited towards the bottomThus, we redid the pipe twice, re-nailed the fence and flushed the gutters proving that the water flowed out perfectly After, we proved the gentleman wrong, he called our office again and insulted the staff member who answered the phone and asked to " Speak to someone besides Christina who f [redacted] knows what she's talking about." MsChristina answered the phone in a calm and collective manner, however, as soon as MsChristina spoke to him, he became irate and insulted her immediatelyIt was then that MsChristina asked what his motive was due to the fact that we answered every phone call, visited his property and solved the issue at handWhat else could have been done at this point? What are his true intentions? We honor and abide by our professionalism and commitment to provide excellent customer servicechimney, and home improvement work but we will not accept our business reputation to be marred for a and erroneous claimWe respectfully request for this accusation to be removed from Revdex.com's website and to not be included in any website that will paint us in a negative light
We are scheduled to come back today, December 17th, for the sole purpose of installing the panels free of charge to make **and [redacted] happy and satisfied and we hope to do so with today's return visitOur field manager, Andrey Pwill be the technician performing the panel replacement today
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We would like to close the case This company sent out different technicians and they each gave us a different opinion We will find a different company that is competent to fix the fireplace We feel this company will do more harm than good[redacted] Regards,
Good Morning to All Parties Involved, We are writing in response to the complaint filed days agoPriddy Clean Chimney Sweeps, Inc aims to consistently deliver a professional service to our customers and we would like to state that on this occasion and circumstance, the level of service, attention, and time was given to this individual a number of four separate occasions with four separate technicians and our Operations Manger, MsChristina E [redacted] and was indeed handled within the realms of reasonable and justifiable actions and efforts on our partDuring these four separate visits to the individual's home, each technicians explained and proved his claim is invalid, false, and can very well cause a detriment to our businesses's reputation as he is slandering our name and falsely claiming damage to his property We were contracted by this individual's neighbor, **and [redacted] ***, whom had warned us from the beginning that their neighbor has had a history and reputation for causing commotion with any and all contractors that are working any where near his vicinityThroughout the entire working relationship we had with the ***'s, we have crossed paths with their neighbor and have endured countless harassing phone calls, insults, threats and, abrasive and aggressive attitudes, behavior, and language directed towards our technicians and the entire office staff The first time the individual called our office to state that his fence was already in a deteriorated state and was in need of replacing and was well aware that his fence was not in any sort of pristine condition Initially, his anger toward our company was in regards to his gutter down spoutThe first visit we sent our technicians, Javier, to fix the gutter down spout, the individual indicated the property line that is marked in a faint yellow painted line on the public sidewalkThe gutter down spout was then moved to where the individual indicated us to allocate the down spoutWe then sent another two technicians to 1) Extend the pipe from the top of the hill to the sidewalk2) The pipe was moved to the sidewalk that shows the property line3) The gutter was then rerouted to ***'s property4) Our group of technician's never touched the downspout in question, we instead ran all new piping5) The technician's nailed boards that came loose from his fence6) We removed rocks and put a landscaping screen and then relayed the rocks and installed the downspout on the top of the hillAfter all this work had been done to alleviate and resolve the issues, the individual called again to our office accusing us of not adhering to our word of fixing the down spout and allocating it to its correct spotFurthermore, the individual stated that he was a police commissioner and would report us to the authoritiesOnce we received this threat, we called and notified out clients who contracted us, and they informed us that he is a cashier at a supermarket and is not affiliated with the police department whatsoeverNot only did he impersonate a police officer but he also insulted our technician's by saying that there level of competence and skill was inadequate due to the fact that English is not their native tongue As a result, we sent another set of technicians, one of whom is a lead tech, Saul, and speaks fluent English, demonstrated and proved to the individual that we have fixed the problemSaul flushed the downspout and water exited towards the bottomThus, we redid the pipe twice, re-nailed the fence and flushed the gutters proving that the water flowed out perfectly After, we proved the gentleman wrong, he called our office again and insulted the staff member who answered the phone and asked to " Speak to someone besides Christina who f [redacted] knows what she's talking about." MsChristina answered the phone in a calm and collective manner, however, as soon as MsChristina spoke to him, he became irate and insulted her immediatelyIt was then that MsChristina asked what his motive was due to the fact that we answered every phone call, visited his property and solved the issue at handWhat else could have been done at this point? What are his true intentions? We honor and abide by our professionalism and commitment to provide excellent customer servicechimney, and home improvement work but we will not accept our business reputation to be marred for a and erroneous claimWe respectfully request for this accusation to be removed from Revdex.com's website and to not be included in any website that will paint us in a negative light
We are scheduled to come back today, December 17th, for the sole purpose of installing the panels free of charge to make **and [redacted] happy and satisfied and we hope to do so with today's return visitOur field manager, Andrey Pwill be the technician performing the panel replacement today