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Price Pfister Inc.

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Price Pfister Inc. Reviews (1)

Pfister customer service is awful and not efficient with resolving customer issues. Where is the accountability and quality control for resolving issues. On February 16, 2019, I spoke to several representatives about my faucet - to assist with help installing my parts. However, to only find out the replacement parts that they sent me for the faucet, did not fit my faucet - because they updated the version. In addition, they informed me on February 16, 2019 that a new faucet would be sent in 5 to 7 business days. As of March 11, 2019 I had not received my faucet. Thus, I phoned customer service to only find out that it was still on "hold" - the supervisor never signed off. They young lady put me on hold for a few minutes - when she returned, she stated, the supervisor would be sending it through and I should receive my faucet in 5 to 7 business days (the email confirmation states 4-6 days). This is unacceptable and is not a good representation of the lifetime warranty service on product. S. Lindsay, case number: 2019021008016 email address: [email protected]

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