Please see attached. Original and gift card was mailed to customer.Thank you.This letter is in response to your complaint filed with the Revdex.com dated August 2, regarding your concern surrounding meat advertising at our Price Chopper storesMy investigation into this matter
revealed that the unit price per pound on the Pork Loin Center Chops Boneless Savings Pack was marked incorrectlyThe savings pack you purchased had a sell by date of July 29, with the use or freeze by date being August 2, This package of meat should have been weighed Sunday, August 2, (which was the date the new ad started) to reflect the new retail price (reflected in the ad for August 2, 2015)This package of meat should have also been placed in the marked down section of the meat case for product coming up on sell by date but the store inadvertently did not put the meat in the correct sectionAlso, you stated in your complaint that you were not given the sale price of $after you made the store personnel aware of the error in pricingYour receipt does reflect that you were given the off per pound (copy of receipt attached).We sincerely apologize for our error in the advertisement and pricing of this product and appreciate that you brought it to our attentionAs a token of our appreciation, enclosed please find a $gift card to use on a future purchase in our storeIt is our goal to provide safe quality food for our guests ensuring value, quality and fair pricesWe value your patronage at our Price Chopper stores and we hope that we have addressed your concerns.Sincerely,Natasha YCorporate Counsel
ID ***To Whom it May Concern:This is in response to the correspondence related to the above-referenced consumer complaint filedon October 23,2015.Please be advised that we responded to Mr***'s concerns regarding the nutritional content forPrice Chopper's Bella Roma Take and Bake Cheese
Pizza by letter dated today and provided himwith the nutritional content of said item (copies attached).As stated in the letter to Mr***, Price Chopper is compliant with federal law which does notrequire nutrition facts to be on the packages for in-store prepared items.As far as Mr***'s inquiry regarding having in-store prepared items labeled with nutritionalcontent in the future, our scale printing systems in our stores are not capable of printing nutritionfact panelsHowever, when we have an inquiry on an item, we are happy to share that informationwith our customers.Sincerely,Debbie W***ParalegalAttachments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept and appreciate their providing the nutritional information regarding the item I had concern with. However the main issue was not being able to reach anyone over several attempts via their customer service phone number.Provided they acknowledge that being unable to reach a representitive is an issue that requires their attention, I need no further followup
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. After only month of shopping at this store, I have twice had to return rancid smelling meat (and no it wasn't expired) and several times smelled the same rancid odor coming from the meat deptI constantly find expired food on the shelves, which seems to be a company wide problemEmployee training is the very least PC can do, they need to reorganize all departmentsI haven't heard anything that makes me feel welcome at this store I'm too ill to gamble on whether I will get polite and professional workersRemember: Not All Disabilities Are Visible. Regards, Laurie ***
10: ***To Whom it May Concern:We are in receipt of the complaint filed by *** *** to your office on February 10,2016stating that he was unable to load and save e-coupons to his AdvantEdge card account.In my investigation into this matter, Mr*** went to the service desk at the
store onFebruary 7,to have his AdvantEdge card updated so he could load and save e-coupons tohis cardHe was told that he would be able to obtain the e-coupons within hoursMr.*** contacted our consumer services department on February 9,after he tried to loade-coupons (hours after his card was updated) and was not able to do soOur customer servicedepartment was able to rectify this situation immediately and verified that Mr*** wasable to add an e-coupon to his card on February 10,and he redeemed the offer on February12,2016.Mr*** was also upset because the store manager did not contact him regarding thismatterOur customer service representative explained to him that since the issue with his cardwas rectified by the consumer services department that it was not necessary for him to speakwith the store manager but that we would be happy to have the manager contact him if he stillwanted him toHe hung up without giving our customer service representative an answer.We feel that our customer service department handled this matter in an appropriate and timelymanner once they were contacted by Mr***.Sincerely,Paralegal
I am NOT talking about service dogs and that is such a typical response it is embarrassing They obviously did ZERO investigation into the incident I KNEW I should have made that clear in my initial complaint I am well aware of the distinction. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am NOT talking about service dogs I KNEW I should have made that clear in my initial complaint I am well aware of the distinction. Regards, *** ***
Dear Sir or Madam: Kindly note, Price Chopper remains committed to addressing consumer complaints and has a toll-free number in place for the convenience of our customers (1-800-666-7667)We have operators available Monday through Friday from 8:30a.mto 7:00p.mand 10:a.mto 4:
p.mon weekends and holidaysIn addition, customers can contact the consumer services department via e-mail at [email protected] sincerely apologize for the actions of our management at the Warrensburg Price Chopper which caused Ms*** to have an unpleasant shopping experience on December 3, We have been in contact with the store manager and advised him of this occurrenceThis has been documented and all teammates have been retrained on customer service. We strive for excellent customer service and appreciate this matter being brought to our attention so that we had the opportunity to retrain our teammates on customer service so that these occurrences will not happen againSincerely, Debbie *** Legal Department
Dear Sir or Madam:We are in receipt of Ms***'s complaint dated January 31, 2017.Ms*** states in her complaint that the sale prices for Quaker cereal and Nabisco crackerswere not showing up correctly when she was cashing out and that the print on the stickers/shelftags were not big
enough to read and it was deceiving to customers.In our investigation into this matter the shelf tags for the Nabisco crackers are clearly marked"must buy or more" directly underneath the $price (copies enclosed) and the QuakerCaptain Crunch cereal shelf tags are clearly marked "when you buy or more" directly underthe $price (copies enclosed)I have also enclosed a copy of Ms***'s receipt fromJanuary 31, showing that after her AdvantEdge savings she was only charged $per boxof crackers ($per box- = $1.88)The Captain Cnmch cereal also shows that after herAdvantEdge savings she was only charged $per box of Captain Crunch ($per box - .39= $2.50)The Life cereal also shows that after her AdvantEdge savings she was only charged$per box of Life ($- = $2.50).We appreciate Ms*** bringing her concerns to our attentionWe take these matters veryseriously and we are confident that with our customers' feedback on matters such as these it willultimately help us improve our ability to make the changes necessary for customer satisfaction.Kindly note, Price Chopper remains committed to personally addressing all customer complaints.In this regard, the Consumer Services Department's exclusive duties concern resolving customercomplaintsThis department has a an e-mail address of ( ***)and a toll-free number (###-###-####) for the convenience of our customers, at which thereare Price Chopper teammates available to speak with customers Monday through Friday from8:30a.mto 7:00p.mand for weekend and holidays operators are available from 10:a.mtoSincerely,Debbie W***Legal DepartmentEnclosuresA Golub Corporation Company
In response to Mr. [redacted]'s complaint regarding people being allowed to bring their dogs into the grocery store, please be advised that under the Americans with Disabilities Act, businesses that serve the public must allow people with disabilities to bring their service animals in all areas of the...
facility where customers are normally allowed to go. Business that sell or prepare food must allow service animals in public areas, even if state or local health codes prohibit animals on the premises. Allergies or fear of animals are not valid reasons for denying access or refusing to service people with service animals. People who use service animals cannot be isolated from other customers or treated less favorably than other customers. We are allowed to ask customers if their dog is a service animal, but we cannot request ID cards or paperwork to prove that it is a service animal. We can however request that dogs not be allowed to ride in carts. I am not sure which Price Chopper Mr. [redacted] is referring to as far as seeing dogs riding in carts so I will reach out to all of our Vermont stores to refresh them on the guidelines for service animals in our stores and to make sure that they are aware that they should be asking customers with dogs riding in carts to remove them from the carts and use a leash to walk them.
Please see attached. Original and gift card was mailed to customer.Thank you.This letter is in response to your complaint filed with the Revdex.com dated August 2, regarding your concern surrounding meat advertising at our Price Chopper storesMy investigation into this matter
revealed that the unit price per pound on the Pork Loin Center Chops Boneless Savings Pack was marked incorrectlyThe savings pack you purchased had a sell by date of July 29, with the use or freeze by date being August 2, This package of meat should have been weighed Sunday, August 2, (which was the date the new ad started) to reflect the new retail price (reflected in the ad for August 2, 2015)This package of meat should have also been placed in the marked down section of the meat case for product coming up on sell by date but the store inadvertently did not put the meat in the correct sectionAlso, you stated in your complaint that you were not given the sale price of $after you made the store personnel aware of the error in pricingYour receipt does reflect that you were given the off per pound (copy of receipt attached).We sincerely apologize for our error in the advertisement and pricing of this product and appreciate that you brought it to our attentionAs a token of our appreciation, enclosed please find a $gift card to use on a future purchase in our storeIt is our goal to provide safe quality food for our guests ensuring value, quality and fair pricesWe value your patronage at our Price Chopper stores and we hope that we have addressed your concerns.Sincerely,Natasha YCorporate Counsel
ID ***To Whom it May Concern:This is in response to the correspondence related to the above-referenced consumer complaint filedon October 23,2015.Please be advised that we responded to Mr***'s concerns regarding the nutritional content forPrice Chopper's Bella Roma Take and Bake Cheese
Pizza by letter dated today and provided himwith the nutritional content of said item (copies attached).As stated in the letter to Mr***, Price Chopper is compliant with federal law which does notrequire nutrition facts to be on the packages for in-store prepared items.As far as Mr***'s inquiry regarding having in-store prepared items labeled with nutritionalcontent in the future, our scale printing systems in our stores are not capable of printing nutritionfact panelsHowever, when we have an inquiry on an item, we are happy to share that informationwith our customers.Sincerely,Debbie W***ParalegalAttachments
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept and appreciate their providing the nutritional information regarding the item I had concern with. However the main issue was not being able to reach anyone over several attempts via their customer service phone number.Provided they acknowledge that being unable to reach a representitive is an issue that requires their attention, I need no further followup
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. After only month of shopping at this store, I have twice had to return rancid smelling meat (and no it wasn't expired) and several times smelled the same rancid odor coming from the meat deptI constantly find expired food on the shelves, which seems to be a company wide problemEmployee training is the very least PC can do, they need to reorganize all departmentsI haven't heard anything that makes me feel welcome at this store I'm too ill to gamble on whether I will get polite and professional workersRemember: Not All Disabilities Are Visible. Regards, Laurie ***
10: ***To Whom it May Concern:We are in receipt of the complaint filed by *** *** to your office on February 10,2016stating that he was unable to load and save e-coupons to his AdvantEdge card account.In my investigation into this matter, Mr*** went to the service desk at the
store onFebruary 7,to have his AdvantEdge card updated so he could load and save e-coupons tohis cardHe was told that he would be able to obtain the e-coupons within hoursMr.*** contacted our consumer services department on February 9,after he tried to loade-coupons (hours after his card was updated) and was not able to do soOur customer servicedepartment was able to rectify this situation immediately and verified that Mr*** wasable to add an e-coupon to his card on February 10,and he redeemed the offer on February12,2016.Mr*** was also upset because the store manager did not contact him regarding thismatterOur customer service representative explained to him that since the issue with his cardwas rectified by the consumer services department that it was not necessary for him to speakwith the store manager but that we would be happy to have the manager contact him if he stillwanted him toHe hung up without giving our customer service representative an answer.We feel that our customer service department handled this matter in an appropriate and timelymanner once they were contacted by Mr***.Sincerely,Paralegal
I am NOT talking about service dogs and that is such a typical response it is embarrassing They obviously did ZERO investigation into the incident I KNEW I should have made that clear in my initial complaint I am well aware of the distinction. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am NOT talking about service dogs I KNEW I should have made that clear in my initial complaint I am well aware of the distinction. Regards, *** ***
Dear Sir or Madam: Kindly note, Price Chopper remains committed to addressing consumer complaints and has a toll-free number in place for the convenience of our customers (1-800-666-7667)We have operators available Monday through Friday from 8:30a.mto 7:00p.mand 10:a.mto 4:
p.mon weekends and holidaysIn addition, customers can contact the consumer services department via e-mail at [email protected] sincerely apologize for the actions of our management at the Warrensburg Price Chopper which caused Ms*** to have an unpleasant shopping experience on December 3, We have been in contact with the store manager and advised him of this occurrenceThis has been documented and all teammates have been retrained on customer service. We strive for excellent customer service and appreciate this matter being brought to our attention so that we had the opportunity to retrain our teammates on customer service so that these occurrences will not happen againSincerely, Debbie *** Legal Department
Dear Sir or Madam:We are in receipt of Ms***'s complaint dated January 31, 2017.Ms*** states in her complaint that the sale prices for Quaker cereal and Nabisco crackerswere not showing up correctly when she was cashing out and that the print on the stickers/shelftags were not big
enough to read and it was deceiving to customers.In our investigation into this matter the shelf tags for the Nabisco crackers are clearly marked"must buy or more" directly underneath the $price (copies enclosed) and the QuakerCaptain Crunch cereal shelf tags are clearly marked "when you buy or more" directly underthe $price (copies enclosed)I have also enclosed a copy of Ms***'s receipt fromJanuary 31, showing that after her AdvantEdge savings she was only charged $per boxof crackers ($per box- = $1.88)The Captain Cnmch cereal also shows that after herAdvantEdge savings she was only charged $per box of Captain Crunch ($per box - .39= $2.50)The Life cereal also shows that after her AdvantEdge savings she was only charged$per box of Life ($- = $2.50).We appreciate Ms*** bringing her concerns to our attentionWe take these matters veryseriously and we are confident that with our customers' feedback on matters such as these it willultimately help us improve our ability to make the changes necessary for customer satisfaction.Kindly note, Price Chopper remains committed to personally addressing all customer complaints.In this regard, the Consumer Services Department's exclusive duties concern resolving customercomplaintsThis department has a an e-mail address of ( ***)and a toll-free number (###-###-####) for the convenience of our customers, at which thereare Price Chopper teammates available to speak with customers Monday through Friday from8:30a.mto 7:00p.mand for weekend and holidays operators are available from 10:a.mtoSincerely,Debbie W***Legal DepartmentEnclosuresA Golub Corporation Company
In response to Mr. [redacted]'s complaint regarding people being allowed to bring their dogs into the grocery store, please be advised that under the Americans with Disabilities Act, businesses that serve the public must allow people with disabilities to bring their service animals in all areas of the...
facility where customers are normally allowed to go. Business that sell or prepare food must allow service animals in public areas, even if state or local health codes prohibit animals on the premises. Allergies or fear of animals are not valid reasons for denying access or refusing to service people with service animals. People who use service animals cannot be isolated from other customers or treated less favorably than other customers. We are allowed to ask customers if their dog is a service animal, but we cannot request ID cards or paperwork to prove that it is a service animal. We can however request that dogs not be allowed to ride in carts. I am not sure which Price Chopper Mr. [redacted] is referring to as far as seeing dogs riding in carts so I will reach out to all of our Vermont stores to refresh them on the guidelines for service animals in our stores and to make sure that they are aware that they should be asking customers with dogs riding in carts to remove them from the carts and use a leash to walk them.