Prestwood IT Solutions

I FULLY REJECT THEIR RESPONSE, IT IS FULL OF MISTRUTHS, MISREPRESENTED, AND FRAUDULENTTHEY OBVIOUSLY GOING TO NOT TELL THE TRUTHDr [redacted] Unfortunately, Dr [redacted] is a very unstable individual [redacted] , sounds like [redacted] the receptionist writing/who knows it could be [redacted] they both are willing to Not Tell The Truth [redacted] is very disrespectful and a very dishonest gal and in review of this response, I am leaning towards this being one of her smoke screens for ***Her referral to me as "unstable" is further detriment and slanderShe is dead set on persuading people to view me as "unstable and other mental health diagnosis," I think she believes she is some kind of psycho therapist which she is not As a neighbor, we offered her our discounted rate and performed thousands of dollars worth of free work [redacted] their policy which can be verified in the many emails is that they are required to provide me with a written estimate which requires my approval in writing ***/ [redacted] Prestwood, keep talking about all they thousands they gave When they would get caught in a lie, rage, and more, [redacted] or as a mouthpiece for [redacted] would throw the "discounts-performed thousands of dollars worth of free worthNo one strong armed them or made themIt is not anything I can see I ever received You will also find emails where they insist they want to write off work or for me to receive it free, then complain, harassment write me fraudulent and falsely accuse me of things and threaten me as a processional and sexually harass me accused me of being gay and also falsely infers I want herOMG She is an awful and hurtful human beingShe is not professional and hurls whatever she finds to make me look bad or cause me detriment [redacted] and [redacted] are quite the pair A misunderstanding occurred when Dr [redacted] requested services be performed, then disagreed with the cost of the hardware (which was quoted prior to the work being performed)We wrote off the labor, and asked her to pay only for the cost of the hardwareWhat ensued was blatant harassment, refusal to pay, and accusations of spying/hacking, etcThere was no misunderstandingThey misrepresented the cost and [redacted] and a couple of employees told [redacted] a story that did not transpire...WHERE IS THE WRITTEN ESTIMATE? WHERE IS MY SIGNATURE? Which they did, please refer to the emails with [redacted] and then mine to [redacted] and *** In an effort to be neighborly, we offered to perform work for her at no charge (again), to fix our relationship There is no mistake, please refer to all the emailsI have requested that I return the equipment and a full refund for any and all costs aligned with the security system Dr [redacted] had signed a year contract and opted-out before her first month's payment I never signed any contract, this is more of their fraudulent tactics, [redacted] and/or [redacted] appear so desperate that they are willing to compromise any integrity they may have As I have requested, I am requesting a copy of every single signed estimate and any contract I ever signed We did not pursue the early cancellation penalties, as per our contract agreement (half of the balance of the contract) - but simply cancelled her contractAt that point, the doctor had a small balance remaining on her hardware ($75)When we asked her to remit payment, she began a barrage of personal attacks on our employees for unrelated (and fabricated) matters More of their lies." This is not true I had no contract, trust thatThese two are manipulative and gamey and have a way to try and get you to sign up for stuff and then hold the customer hostage to these services, costs etc., I have had no contract with themWe have closed Dr [redacted] 's account, written off all invoices, and requested she stop contacting usShe has not stoppedWe wish Dr [redacted] well, and continue in our request that she stop contacting our organizationThis is a lie, I have never contacted them after the last threatening letter [redacted] sent while working at Prestwood during working hours and my effort in an email requesting [redacted] consider talking with me in an attempt to resolve these many issues especially with [redacted] a receptionist [redacted] Prestwood fully slander, defame and threaten, as he has allowed and supported [redacted] to do to me [redacted] nor [redacted] have heard from me since thenI have no idea why people find it easier to lie than tell the truth Again, I respectfully request a copy of all estimates they provided that set forth my signature and any and all contracts I signed as wellIf they provide any further fraudulent information or forged documents I will forward any and all of it to the AG's office who will be receiving an additional complaint against Prestwood

I am rejecting this response because: I was clear about my requestI requested copies of all of the documents based on their policyI have not received any of the documentsPrestwood's policy is that their customers are to receive a written estimate and agree to the services prior to services being providedThey also require the customer to sign the documentsThey also allege a contract I signed, please provide a copy of the contract they allege I signedI also need to arrange a date and time to return the surveillance system and receive a full reimbursement for the equipment and any and all labor that was paidI also require a reimbursement for all money paid to Prestwood where there is no written estimate, no agreement and signature for them to do the work/services. Prestwood hustles customers and work, they manipulate customers into services and change the terms as they go. This is a company that engages in fraudulent business practices. Unless Revdex.com determined the investigation was closed, the respondent/Prestwood Computer is not in authority to make that determinationThey are not in integrity and continuing to act unethically

We were notified on 1/19/15 that this matter was closed. We have received no further notice that the matter has been reopened. We consider this matter to be closed and will no longer be utilizing organizational resources on a matter that has already been determined. Thank you, Prestwood IT Solutions

Unfortunately, Dr. [redacted] is a very unstable individual. As a neighbor, we offered her our discounted rate and performed thousands of dollars worth of free work. A misunderstanding occurred when Dr. [redacted] requested services be performed, then disagreed with the cost of the...

hardware (which was quoted prior to the work being performed). We wrote off the labor, and asked her to pay only for the cost of the hardware. What ensued was blatant harassment, refusal to pay, and accusations of spying/hacking, etc. In an effort to be neighborly, we offered to perform work for her at no charge (again), to fix our relationship. Dr. [redacted] had signed a 2 year contract and opted-out before her first month's payment. We did not pursue the early cancellation penalties, as per our contract agreement (half of the balance of the contract) - but simply cancelled her contract. At that point, the doctor had a small balance remaining on her hardware ($75). When we asked her to remit payment, she began a barrage of personal attacks on our employees for unrelated (and fabricated) matters. We have closed Dr. [redacted]'s account, written off all invoices, and requested she stop contacting us. She has not stopped. We wish Dr. [redacted] well, and continue in our request that she stop contacting our organization.

I FULLY REJECT THEIR RESPONSE, IT IS FULL OF MISTRUTHS, MISREPRESENTED, AND FRAUDULENT. THEY OBVIOUSLY GOING TO NOT TELL THE TRUTH. Dr. [redacted]
Unfortunately, Dr. [redacted] is a very unstable individual. [redacted], sounds like [redacted] the receptionist writing/who knows it could be [redacted] they both are willing to Not Tell The Truth.  [redacted] is very disrespectful and a very dishonest gal and in review of this response, I am leaning towards this being one of her smoke screens for [redacted]. Her referral to me as "unstable" is further detriment and slander. She is dead set on persuading people to view me as "unstable and other mental health diagnosis," I think she believes she is some kind of psycho therapist which she is not. 
As a neighbor, we offered her our discounted rate and performed thousands of dollars worth of free work. [redacted] their policy which can be verified in the many emails is that they are required to provide me with a written estimate which requires my approval in writing.  [redacted] Prestwood, keep talking about all they thousands they gave.  When they would get caught in a lie, rage, and more, [redacted] or as a mouthpiece for [redacted] would throw the "discounts-performed thousands of dollars worth of free worth. No one strong armed them or made them. It is not anything I can see I ever received.  You will also find emails where they insist they want to write off work or for me to receive it free, then complain, harassment write me fraudulent and falsely accuse me of things and threaten me as a processional and sexually harass me accused me of being gay and also falsely infers I want her.. OMG  She is an awful and hurtful human being. She is not professional and hurls whatever she finds to make me look bad or cause me detriment.  [redacted] and [redacted] are quite the pair.  
A misunderstanding occurred when Dr. [redacted] requested services be performed, then disagreed with the cost of the hardware (which was quoted prior to the work being performed). We wrote off the labor, and asked her to pay only for the cost of the hardware. What ensued was blatant harassment, refusal to pay, and accusations of spying/hacking, etc. There was no misunderstanding. They misrepresented the cost and [redacted] and a couple of employees told [redacted] a story that did not transpire...WHERE IS THE WRITTEN ESTIMATE? WHERE IS MY SIGNATURE? Which they did, please refer to the emails with [redacted] and then mine to [redacted] and [redacted].  In an effort to be neighborly, we offered to perform work for her at no charge (again), to fix our relationship.  There is no mistake, please refer to all the emails. I have requested that I return the equipment and a full refund for any and all costs aligned with the security system. 
Dr. [redacted] had signed a 2 year contract and opted-out before her first month's payment.  I never signed any contract, this is more of their fraudulent tactics, [redacted] and/or [redacted] appear so desperate that they are willing to compromise any integrity they may have.  As I have requested, I am requesting a copy of every single signed estimate and any contract I ever signed.  We did not pursue the early cancellation penalties, as per our contract agreement (half of the balance of the contract) - but simply cancelled her contract. At that point, the doctor had a small balance remaining on her hardware ($75). When we asked her to remit payment, she began a barrage of personal attacks on our employees for unrelated (and fabricated) matters.  More of their lies." This is not true.  I had no contract, trust that. These two are manipulative and gamey and have a way to try and get you to sign up for stuff and then hold the customer hostage to these services, costs etc., I have had no contract with them. We have closed Dr. [redacted]'s account, written off all invoices, and requested she stop contacting us. She has not stopped. We wish Dr. [redacted] well, and continue in our request that she stop contacting our organization. This is a lie, I have never contacted them after the last threatening letter [redacted] sent while working at Prestwood during working hours and my effort in an email requesting [redacted] consider talking with me in an attempt to resolve these many issues especially with [redacted] a receptionist [redacted] Prestwood fully slander, defame and threaten, as he has allowed and supported [redacted] to do to me.  [redacted] nor [redacted] have heard from me since then. I have no idea why people find it easier to lie than tell the truth. .  
Again, I respectfully request a copy of all estimates they provided that set forth my signature and any and all contracts I signed as well. If they provide any further fraudulent information or forged documents I will forward any and all of it to the AG's office who will be receiving an additional complaint against Prestwood.

Review: I have endured a lot with [redacted] (& [redacted]). He has taken advantage of me fincially and misrepresented the services he provides, the rate he offers and not honored, numerous services. I never authorized, cow and bully me to pay, tells me not to pay for free and then askes me to pay or retaliates because I have not paid and plays a passive aggressive cat and mouse games that never end.

[redacted] is not able to be honest steadily. I fabricated and an agenda to create ways to cause a customer to feed the cash cow. He and [redacted] have absolutely no boundaries, are enmeshed, co- and create hostility, a threatening and hostile environment.

He perpetrates and allows his receiptionist to corroborate his fabricated stories, his complaint against me with the Bureau of Behavioral Health. She verbally assaults me, accuses me of major at risk behavior and actions and then threatens me if I response or try to communicate to her about her demon-strative behavior.

His assistant is a rager, cusses, abusive in her ways and when she is yelling, hollering or outwardly on rage while on her phone. I have been accused of entering into services and contracts that I was not aware of. I am accused of trying to take advantage of them financially or trying to get it free. Their policy is to provide a written estimate, the customer review and approve or disapprove. They failed to maintain their policy with me many time.Desired Settlement: I would like for your agency to review the documents I am submitting. The attached two are only two examples of their unprofessionalism, bullying, rage acted out in emails, threats, slander and blatant lies.

I will require the costs to create reasons to keep fixing the HP pro book, any cost for maintenance services, any cost above their initial solid offer for the security system etc.

Business

Response:

Unfortunately, Dr. [redacted] is a very unstable individual. As a neighbor, we offered her our discounted rate and performed thousands of dollars worth of free work. A misunderstanding occurred when Dr. [redacted] requested services be performed, then disagreed with the cost of the hardware (which was quoted prior to the work being performed). We wrote off the labor, and asked her to pay only for the cost of the hardware. What ensued was blatant harassment, refusal to pay, and accusations of spying/hacking, etc. In an effort to be neighborly, we offered to perform work for her at no charge (again), to fix our relationship. Dr. [redacted] had signed a 2 year contract and opted-out before her first month's payment. We did not pursue the early cancellation penalties, as per our contract agreement (half of the balance of the contract) - but simply cancelled her contract. At that point, the doctor had a small balance remaining on her hardware ($75). When we asked her to remit payment, she began a barrage of personal attacks on our employees for unrelated (and fabricated) matters. We have closed Dr. [redacted]'s account, written off all invoices, and requested she stop contacting us. She has not stopped. We wish Dr. [redacted] well, and continue in our request that she stop contacting our organization.

Consumer

Response:

I FULLY REJECT THEIR RESPONSE, IT IS FULL OF MISTRUTHS, MISREPRESENTED, AND FRAUDULENT. THEY OBVIOUSLY GOING TO NOT TELL THE TRUTH. Dr. [redacted]