Prestige Landscaping Services Reviews (%countItem)
Prestige Landscaping Services Rating
Address: 1495 Seminola Blvd STE 1031, Casselberry, Florida, United States, 32707-3647
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Prestige did not finish the job. Now they do not respond to phone messages or email.
We first contracted with Prestige through Tom *** in March 2018, to replace our concrete driveway, sidewalk, etc, and add new areas with pavers. We subsequently added some landscaping work to the contract. During this time, I spoke by phone with and received emailed contracts from Thomas ***. The work was 90% completed quickly and we were happy with most of the work was done. When the large paver areas were completed, they left a few "stones" and said they would be back to trim out the work around downspouts and drains. They never returned. Part of the landscaping work was to include running a drain tube under new dirt and under our fence. The tube stopped shorter than promised. Some areas of the sod did well. Some did not. We had the pavers sealed and were told by Mr. that the sealing would need to be repeated in a year and they would do it for the same price. During the concrete removal, an irrigation pipe was cut. It was repaired and does work but is connected to the incorrect zone. I have spoken to Mr *** numerous times over the last 15 months and he always says they are short of people and will get someone out soon. No one shows. I started emailing the office and received no response at all. I started phoning the office and Mr. cell number but never receive a call back. As I say, we are 90% happy but are astounded at the failure of Prestige to finish their work or even address these issues verbally.
I would like to have the trim work around the downspouts and drains finished and the backyard drainage tube run outside our fence as promised. If the pavers truly need to be resealed, I would like that done as I've requested and I'm willing to pay a fair price for that. I would like at least a consultation on the sod areas that have not done well.
Document Attached***
Tom *** contacted us on 5/10/18 via email after the job was completed. The email is attached... he asks us to fix a couple of sprinklers, (which we did), and says he took care of the invoice balance.
The next email from Tom *** was on 12/11/18, 7 months later, asking about a previous bid we sent and we arranged through a few more emails to come back out and see him, which we did at 10am on 12/12/18. We re- presented the bid and on 12/13/18 he emailed us back saying the bid was too high and he would be getting other quotes (email attached).
The next email we got was on 5/28/19 (also attached), over 1 year from when we had finished the job in question, stating that there is trim work around the gutters that needs to be completed, (odd how one year ago he paid the final balance and then complained about sprinklers needing fixing but never mentioned this trim ... and doesn't mention this trim until 1 year later). And then he says in the same email "some of the landscaping needs to be looked at", (this is one year later and we are not his maintenance company), and "I also wanted to look into re-sealing the pavers".
And Mr K, who he claims he has spoke with numerous times over the past year hasn't worked for our company since June of 2018.
I find it odd someone who did not get their first job completed has us come out and bid for more work and have numerous discussions after the job where this 'trim' work was not brought up.
Please take this complaint off our record. It is not accurate. We never not fix something after a job is done to make the client happy unless it is clearly not within the scope of the work and they do not want to pay for it.... or 1 year has expired before we are told.
Sincerely,
Rich ***
Owner
Prestige Landscaping
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. response is not forthright which I will address. I first would point out that the company failed to respond to the Revdex.com's communications in a timely manner and required multiple reminders before he did finally answer. This, I believe, lends support to my statements that Prestige failed to respond to my contacts in any form. When I open the attachments, it is just gibberish so I don't know if they are correct or not. I do, however, also have the emails saved on my computer. I did NOT know that Mr. K had left Prestige until I read ***'s statement. I had not spoken to Mr K in an estimated 6 months but I called him today. He confirmed that he had left Prestige, although he says it was in July 2018. He had not mentioned that to me when I called him previously, which does seem important, but he said today that every time I phoned him that he called Prestige and advised them that the work needed to be finished. He also said that he did not leave Prestige on good terms. The visit Mr *** refers to in December, 2018 refers back to a bid provided back in the spring during the time that Prestige was performing the other work for me. Mr K said, and I agreed, that we needed to trim the trees back from over our roof. I told him to go ahead and give me a price but it would be a bit before we would do that. I did receive a bid for the tree work. A few days later, I received a call from Prestige asking if I was going to have the tree work done. I believe, but cannot swear, that the caller was Tom ***. I told him that I wanted to do the work but needed to let my finances recover from the work we had just done and asked him to call me back in early October. October passed and I had honestly forgotten about it. I called them in November, possibly early December to inquire about it. They said they would need to come back out and have a look to see if their bid would change. The new bid came in more that 50% higher than the one a half year old. I did not use them for the job. When the pavers were installed, the workers had left blocks at each of the downspouts that needed to be trimmed out (the blocks are still there) and said they would be back to take care of that. Mr. K said that they were short on people but he would get it taken care of as quickly as he could. We had been happy with the work performed and it was such a small piece of the job that it didn't seem like anything to worry about. I did quickly contact them about the sprinkler lines Prestige's workers had broken. That required immediate repairs as the sprinklers were not useable without the replacement. Their workers did get the broken lines repaired in a timely manner, although they mixed up the zones they were assigned to. At the same time, Mr K said that we should have the new pavers resealed at about a year out and subsequently about every 3 years or so. He said the first treatment would be performed at the same price as the sealing done at installation. As for the landscaping, I didn't notice for quite some time that the drain at the back corner of the house had not been run out under the fence as promised but stopped in the yard. It also did not become apparent until this spring that the grass/sod they had installed was not going to grow. My gut feeling is that they did not use grass suited to heavy shade. Through all of this I did not grow concerned until this past spring. It became apparent that my periodic calls to Mr K were not getting the job done so I stopped calling him and sent multiple emails to Prestige with no response. I then began calling both the main number I had for Prestige and subsequently the office and cell numbers for Tom ***. Mr. name and numbers were on the formal bids emailed to me. I never received a single response of any sort. I would restate 3 points here. I did not become concerned about Prestige's failure to finish the work until it had been a year of waiting. The work they had done had pleased us at the initial point and it didn't seem like something a quality company would balk at finishing. The "new" bid D refers to was actually updating a bid given to me during our initial connection. Prestige failed to respond to me in any form as to these complaints and the pattern repeated itself for quite some time with the Revdex.com. My complaint, contrary to Mr D's statement is completely accurate.
No oversight of project, several small missteps along the way, leading to more than 1/2 the sod being dead within 1 month. It looks like they mixed the shade/sun sod. Several attempts to have them fix it have failed.
This client is upset because his sod died. We are replacing the sod even though the sod farm will not give us a credit for it. We are waiting on getting assurances from the sod farm before we lay it for the client a 2nd time at no cost, because we can not afford to do it 3 times. Unfortunately this wet season has wreaked havoc on the sod market causing mold and other issues that are hard to spot. One thing Mr. L should note is that we actually are willing to replace the sod. Many landscaping companies would not replace the sod. I hope that this client will report back to the Revdex.com and other review and rating sites once we have laid his new sod as we have promised to do. This client knows how to apply leverage by issuing bad reviews when our company's reputation is of extreme importance. We did not mix sun and shade sod, the sod just died because of issues with mother nature. Once this client is happy, I would hope he would gives us a more positive review here and on other sites. No matter his response, Prestige Landscaping will do the right thing by this client as we do apologize for the bad sod and take full responsibility for his/her bad experience. We will replace his sod and get it right. Prestige Landscaping's core philosophy is to go above and beyond to make our client's happy. We all make mistakes, but we are willing to pay for ours.
When I wrote the reviews no response was made to the sod dying. I had provided the square footage that died (per your request) and never heard back. I trust that you will make it right, and will make the necessary adjustments to my reviews when completed.
I referrred them to my neighbor and also had a job done by them at the same time. They installed dead to both houses and just replaced neighbor's etc
They avoided us for 7 months and finally replaced my neighbors and not ours. They installed the same sod on the same day to both houses originally. They've told me 20 times hey we're going to fix the problem. Came on a day I wasn't home and reinstalled neighbors and have avoided us since then.
I would like our sod fixed.
This isn't even close to accurate. We installed perfectly living sod at her residence. Even her neighbor admitted to Cal that her lawn looks great and green when we were asked to check up on it.
We also had Carlos from *** take a look, at her request, and he said the lawn was doing well and was living, green and healthy. Then we didn't hear back for a little while.
Her neighbor was a completely different case. We mistakenly installed the wrong type of sod in a shady area, (it needed a shade tolerant sod so we replaced that section).
Her most recent complaint was regarding the 'grading' which the lawn was graded properly when the job was done. I'm surprised to not see that mentioned. Possibly now she realizes any current inconsistency in grading was not caused by us.
We are an installation company not a maintenance company, though regardless we came back to Lacey's a few different occasions to help. We have no control how someone treats their lawn after we leave, though again, we checked on it a few times, even getting an outside company's opinion and everyone agreed the sod was fine. We cannot be responsible for how someone treats/maintains their lawn after we leave.
We NEVER ignored the client. The last she told Tom, our office manager, was that she will be calling me at a certain time to discuss. This was only weeks ago, it was supposed to have to do with grading I was told. She never called.
We cannot keep over 80 five star reviews online by ignoring people and this client is no different. We would never ignore her... we did not agree with her, but did not ignore her and NEVER said we will replace or fix anything that we didn't do. She just wanted us to replace a lawn that didn't need replacing, evident by professional opinions and more than one visit by more than one company.
(The consumer indicated he/she DID NOT accept the response from the business.)
This has got to be the most dishonest response I've ever received from a company, especially one who claims to have "great" customer service and loyalty. I personally made a wonderful review for Prestige when I used their services for the first time. I'm a true believer in great customer service and will always go over and beyond to look out for a good business (which I originally did for both Tom and Rich). By the way, they pretty much hunt you down to leave good reviews for them on Revdex.com when they provide a service; hence all the Revdex.com reviews (very misleading I later learned).
I ended up using Prestige's services a second time since the first small job came out well, but everything went wrong on the next job (which is when we replaced the entire front yard). Mind you, I referred them to my neighbor who hired them for an almost $10,000 job (which was also botched) and was completed at the same time with the SAME SOD. Luckily, I was smart enough to document everything. I have photos, emails, witnesses (both professional and personal), and "my neighbor", the one they CLAIM said my yard looked fine, will back me up on all my claims. I EVEN have emails from my neighbor, and myself to Prestige with our complaints from the very beginning of this fiasco; all of which completely contradict their claims. As a matter of fact, I have a ton of photos with dates of their work, which alone supports and proves my claims. Oh, and to respond to their claim about Carlos at *** Control (who I still use, since day one) coming out here, he treated it from the very beginning trying to help revive the grass, which took months. He personally told me the job was botched and was horrible weed infested, dying (a lot already dead) sod.
Now. To top off this mess, the worst part was the installation of the sod. I didn't go into detail on my original claim because I thought it was an introductory and just a brief explanation of my complaint...so now, I will be happy to tell this story in full, evidential detail. As a matter of fact, I will just attach my photographs after the installation was done and had done absolutely everything we were supposed to do (per Prestige's directions), to protect our investment. I have documentation for this as well, which please feel free to ask; I will provide everything you'll need to make a simple decision on who's telling the truth.
I'll also be attaching an email I wrote to them, with the photographs after we had Carlos at *** try to bring the sod back (by the way he did everything he could). He also made the statement that we covered our investment by doing everything to take care of our sod and that they couldn't claim that our maintenance was to blame. He agreed the biggest issue was clearly the quality of the work (uneven installation) and quality of the product (the sod was dead, like hay and falling apart as they were throwing it on the ground).
I've never had to chase a business down so much like I did with Prestige. They have given me the run around for a year and never followed through on anything they promised me. They even admitted that they had sent out a bad crew that day. The most upsetting part of all of this, is STILL to this day, and since DAY ONE, my son can NOT WALK in my front yard without tripping and falling in a hole in the front yard. I had gotten so desperate to fix the yard, so he could walk that I even agreed for them to come lay soil to try and even it out. They finally promised they would do that and replace some really dead areas. After that they have completely avoided my calls. A few times, I caught Tom on the phone and he just delayed and deferred me (probably 15 calls total). I could go on for hours about the lack of ethics Prestige has displayed in their business, but I believe I've said enough. Please see attached photos and the email I sent when I first started having problems with their resistance in fixing a job they originally admitted would be replaced and had been botched. Customers beware, do NOT trust this company when they say they guarantee their work. IT IS A LIE!
Document Attached***
Attached are pictures of the client in question Lawn that was installed about a year ago. You can see that we installed good sod. We as a company are not quite sure what she wants. If she wants us to rip up this sod and install new sod then we do not feel that is reasonable. We also sold this St. Augustine (Floratam) Sod to her at .68 cents a square foot which is below market price because of the referral of her neighbor. These pictures were taken on 03/19/2018 just coming out of winter. It looks above average for this time of year.
Here are the pics again of the client in question's Lawn. I am not sure if they saved correctly the first time.
Save yourself some stress a do not use Prestige for your irrigation needs. They use a third party(***) to install. The install team did not show up on the date Prestige promised me. After several calls to Prestige, I received a second date for the install. The team showed up at 1230 and then tried to place the irrigation timer on the front elevation of my house. When I refused, they were upset because they had to dig a path to place the timer in the back yard. They did not finish the project in one day, therefore they told me they would be back tomorrow. They were a "no-show". Once again I called Prestige and they told me it would be done the next day. Guess what "they were a no show". Prestige was completely unorganized throughout the project. They only thing they did promptly was ask for my payment. The project was finally completed in totality on Friday around 5pm. Prestige however called me on Monday before noon asking me where my final payment was? Save yourself some stress and do not go with a company that subs the work out to a 3rd party vendor.
In regards to the delay from the original install date those things do happen from time to time, but we do apologize for any inconvenience this may have caused the client. As far as the other complaints. We do have our own irrigation department but will use *** Irrigation from time to time for complicated irrigation jobs because of his expertise. We make a lot less to sometimes no money when we use their services but when we feel like it is better for the client then we do make the call. When we spoke with Angel regarding this job, he claimed that the client in question shook his hand and was happy, which is why I requested the final payment which is half the quote total. He also claims that the client in question would hover over him and asked him to make changes to his irrigation that would not make sense in respect to the coverage he needed for the yard. Angel claims to have spent a lot of time explaining why the irrigation needs to be done a certain way to properly irrigate his yard. At the end of the day, this client got his irrigation installed within2 to 3 weeks of accepting the quote which is right in line with industry standards and he was happy with the results as he told Angel and relayed to me over the phone. Once again, we do apologize for the scheduling conflicts that occurred. Sometimes an emergency happens as they are times unavoidable. If the client in question needs anything from us then we are here to help and wish him nothing but the best moving forward.
We chose Prestige Landscaping based on online reviews, quality of their website and our initial communication with their representatives. We engaged them to perform a sod install for our front yard along with installation of new shrubs, ornamental plants and crepe myrtles. All the work performed and communication was excellent. We would definitely recommend Prestige for any landscaping work needed.
We greatly appreciate Mr. T and his wife's business and enjoyed working with them.
Dead Sod Installed
I have a complaint with this landscape company and would like to put future customers on notice. Had new sod installed back in March of this year at a total cost of $3,850.00 invoice attached. Approximately 1/3 of the sod is bad and never took root and still is dead after five months. I made approximately eight calls to the company emailed then photos and still they refuse to replace the bad sod. They made a visit and spread seed and fertilizer that just did nothing. Photos attached of the dead sod that never took root.
Dead sod removed and new sod installed
Our original quote for this client was to have his yard properly irrigated, then lay Bahia Sod. Pricing was a big issue for this client so he refused the irrigation, and we sold him quality sod below market price to meet his budgetary restraints and cover about 7700 square feet. We also warned the client that without proper irrigation that we can not guarantee the sod. The fact that roughly 2/3rds of the Sod is thriving displays the fact that we laid good sod. The client contacted us about 2 months ago and since then we have had an officer of the company in contact with the client. We have used several techniques including investing money to lay seed at the client's request to revive the sod. Furthermore, the client was given the company representative's phone number to contact if he was still not satisfied. Sod is a living thing that requires proper care to thrive which we inform all our client's of. Proper irrigation is essential and the most important tool to ensure proper health and maintenance. As a company we feel like we operated with integrity and diligence trying to resolve this matter. Also, we fear that if we were to accommodate the client and re-lay the sod, that the new sod would die as well because of a lack of irrigation. Our margins were already very thin with this client to begin with. Considering our transparency, clear communication and a lack of irrigation, we do not feel we should have to invest another $1500 or so and re-lay 1/3rd of his yard. We have tried to help the client and will continue to do so at his request.
Document Attached***
The information provided by this company is FALSE. The sod they sold me and recommended is Bahia and they were well aware we do NOT have irrigation. They informed me this sod will never die and will only be dormant and is perfect for no irrigation lawns. As you know we have had above average rainfall this year so lack of water is FALSE.
Attached is an article characteristics of the Bahia sod they installed. It totally contradicts the statement of this company and does not require NO irrigation.
I need this sod replaced and their response is totally off base and FALSE.
Thank You
(The consumer indicated he/she DID NOT accept the response from the business.)
Again this company is not telling the truth. In their own admission we do NOT have irrigation and they still sold us the sod. They are the experts not us we are the consumer they should not have sold us the sod knowing it would not live by their own statement. They recommended this sod over all sod because we do NOT have irrigation like 90% of the homes in this community and their sod is growing fine. We did water the sod every day when new for two weeks and still have the water bills to prove it if anyone needs them. I text two phone numbers at this company on 9-7-17 to meet at my home to work this out and still never got a call back, the two number are *** (Cal) & *** (Rich). All on my phone record to prove it. Cant even get a call back. It is time to contact the News Media now. Do I coordinate that with the Revdex.com? I want a full refund now as it is clear they are not playing by the rules and have and had no intention to work out this problem. I have given them plenty of time and opportunity to work this out and they still ignore me. Get ready for more excuses from this company. Does the Revdex.com have a preferred news media source?
Thank you again for your help. Without the Revdex.com consumers would be dead in the water.
It is clear that we are at a impasse with this client. We have responded to him over and over again and have spent thousands of extra dollars in time and materials to try to help him. I am not sure what more we could have done? We warned the client that we could not guarantee the sod without proper irrigation and he still choose to ignore our clear concerns and purchase sod. We gave him the sod at a heavily discounted price which is why he probably choose us. 2/3rds to 3/4's of his sod is good but now he wants a full refund and wants to contact local news outlets. We feel that we are being taken advantage of and this complaint with the Revdex.com is frivolous and unwarranted. We always make every effort to do the right thing. The client has acknowledged that we told him that we can not guarantee the sod without proper irrigation but still feels wronged. He claims to have properly watered by hand roughly 7700 square feet of sod during the germination period? We will always go above and beyond for our clients, but in clear cases like this; we will not cave into pressure because it is the wrong thing to do. As I have mentioned before; sod is a living, breathing organism that requires water especially during the germination process. This is why we clearly told the client that we could not guarantee his sod without proper irrigation. He was warned, things did not go his way so he wants someone to blame and not take responsibility for the fact that he took an admitted risk and it did not work out. There is no Landscaping Company in Central Florida that would meet his demands, realizing that meeting such demands regularly would cause you to go out of business. We wish this client all the best moving forward, but he needs to look in the mirror and point that sharply veiled criticism at himself. We will not back down, be intimidated or give in to his demands and if he does try to slander us using media outlets then we will entertain using legal recourse to protect our interests.