To whom it may concern, On August 18, Mrand Mrs*** came into our business (RPM Automotive) requesting to check their Chevrolet truck that they had recently purchased.They had a list of several issues
that they were concerned about including fuel gauge, horn, cluster, lights, carburetor,front brakes, and differentialwith concerns about the differential, we advised them to take the truck to a differential specialized establishmentThey took the truck and told us they would be back for the other repairsOn September 23,they brought the truck back to repair the items listed aboveWe told them that the price for parts and labor would be around $4,and they told us to fix it
We requested a deposit of $3,on September 25, to place the order for the parts because these parts are special order for this vehicleOn the same day (September 25,2014) we ordered the partsWe received everything but the wire hardness on October 3, we begun to start install the parts that arrived on that date (Gas tank, horn relay, and alternator)The wire hardness went into back order (source) which caused a delay of weeks (it was received on October 20, 2014)In this period of time the customers were being called at least twice a week to inform of the delayAs soon as we received the wire hardness we started working on the wiringMr*** called me the next day (October 21,2014) telling us that he needed the truck right away because his wife was sick and needed transportation for appointmentsWe started working extended hours (8:a.m - 9:p.m.) to get the job done faster than the time we had agreed on (weeks)
They came/called everyday harassing us demanding the truckOn October 24, we finished the job and gave them the truck back, we replaced the complete wire harness, fix instrument cluster, replaced front lights and tail lights, replaced fuel tank, replaced horn relay,and installed new steering column horn kitAt the time the truck left RPM Automotive all of the above was working properlyThe heater wasn't working due to resistor damaged, wipers weren't working due to a bad switch, also needed to replace the carburetor due to it not being fixable (to old)Knowing this customer didn't want RPM Automotive to spend anymore time on the truckWe charged them for parts only and refunded them $1,They drove the truck out of the shopThe next day Mr*** called us asking how was the family, and told us that everything was fine with the truck except for the carburetorOn October 29, around 1:Mr*** came into the shop requesting his money back or the partshe said that the truck wasn't working so we told him to bring back to check it and he refused and told us he was going to get his money one way or another
Took my dogs to Dr. [redacted] for 3 miserable years. Each visit was worse than the last. Bedside manner stinks and we actually overheard her conspiring with her receptionist on how to over charge us to increase the bill! Lousy surgery techniques, bad attitude and over charging. NEVER AGAIN! Absolutely AVOID this clinic and the doctor!
I am rejecting this response because: First this shop had my truck for 6 weeks NOT 3. When I drove my truck in, it ran when I drove it away,due to the REBUILT carburator it was spitting and sputtering.,and I did NOT drive my truck out of the shop,the truck was parked on the side of a building. The owner(Hector) had put on a rebuild kit for the carburator we had brought in,and I had to replace the whole carburator later with another mechanic due to incomplete work on my truck.I was told I would need a deposit of between 3 TO 5000 DOLLARS in order to get everything complete on my truck and the owner asked for cash of which I informed him I did NOT have, but used a credit card instead,so the money could be traced later if I needed to do that.AND in this case it was a good thing I did. The owner had another white fat man who was giving the orders concerning my truck as both my husband and I decided that the owner didnt know what he was doing in the first place, but I screwed up and left my truck there when I should have just said no more! Each week and NOT twice a week as the owner said we would get a phone call saying come over and see what we have done to your truck,and when we walked over there we could see nothing! I have never heard of another company call the customer up on a phone and asked them to come to the shop to see the work they were suppost to do instead of calling and letting us know the work was done and we could just come and get our truck. Both my husband and I now feel we were taken for a ride and it became a nightmare. We picked up my truck on Oct. 24th2014 and the very next day going to get gas the truck completely stopped running and I had to get someone to tow my truck home! The only thing that did work on my truck was the lights and the horn which again was not even tighten down right! I will NEVER deal with this company again,and would not allow anyone else I know to go to this shop PERIOD!!! BEWARE!!is all I can say. In the long run I had to have another mechanic remove most of the wiring as it was according to them not put in right, and I had wires for electric windows which arent even in my 65 truck. Also the wiring according to 2 other mechanic said I was lucky my whole truck didnt catch on fire from the improper wiring done by RPM. As to the gas tank installed the vent was not right either,as I had to obtain a new gas cap which had a vent on it. The main thing thro was the wiring as it was hanging down from the dash board,and was laying across the engine,and was NOT taped like it should have been.(I have pictures to prove what RPM did )It was NOT a complete wiring job as the interior lights were not hooked up but forgotten. I asked for the installment of my glove box only to be informed that it was broke and needed to be welded,which 2 other mechanics said that was a lie! When my husband went over and explained that our truck was NOT running(after being towed home) the owner said to bring the truck back so he could fix it as it was the carburator that was bad. My husband then informed the owner that the carburator had been replaced. The whole nightmare by RPM is a joke and I will NEVER give this business a thumbs up and would advise anyone from doing any future business with this person unless you also want to be taken to the cleaners as I was.
To whom it may concern, On August 18, Mrand Mrs*** came into our business (RPM Automotive) requesting to check their Chevrolet truck that they had recently purchased.They had a list of several issues
that they were concerned about including fuel gauge, horn, cluster, lights, carburetor,front brakes, and differentialwith concerns about the differential, we advised them to take the truck to a differential specialized establishmentThey took the truck and told us they would be back for the other repairsOn September 23,they brought the truck back to repair the items listed aboveWe told them that the price for parts and labor would be around $4,and they told us to fix it
We requested a deposit of $3,on September 25, to place the order for the parts because these parts are special order for this vehicleOn the same day (September 25,2014) we ordered the partsWe received everything but the wire hardness on October 3, we begun to start install the parts that arrived on that date (Gas tank, horn relay, and alternator)The wire hardness went into back order (source) which caused a delay of weeks (it was received on October 20, 2014)In this period of time the customers were being called at least twice a week to inform of the delayAs soon as we received the wire hardness we started working on the wiringMr*** called me the next day (October 21,2014) telling us that he needed the truck right away because his wife was sick and needed transportation for appointmentsWe started working extended hours (8:a.m - 9:p.m.) to get the job done faster than the time we had agreed on (weeks)
They came/called everyday harassing us demanding the truckOn October 24, we finished the job and gave them the truck back, we replaced the complete wire harness, fix instrument cluster, replaced front lights and tail lights, replaced fuel tank, replaced horn relay,and installed new steering column horn kitAt the time the truck left RPM Automotive all of the above was working properlyThe heater wasn't working due to resistor damaged, wipers weren't working due to a bad switch, also needed to replace the carburetor due to it not being fixable (to old)Knowing this customer didn't want RPM Automotive to spend anymore time on the truckWe charged them for parts only and refunded them $1,They drove the truck out of the shopThe next day Mr*** called us asking how was the family, and told us that everything was fine with the truck except for the carburetorOn October 29, around 1:Mr*** came into the shop requesting his money back or the partshe said that the truck wasn't working so we told him to bring back to check it and he refused and told us he was going to get his money one way or another
Took my dogs to Dr. [redacted] for 3 miserable years. Each visit was worse than the last. Bedside manner stinks and we actually overheard her conspiring with her receptionist on how to over charge us to increase the bill! Lousy surgery techniques, bad attitude and over charging. NEVER AGAIN! Absolutely AVOID this clinic and the doctor!
I am rejecting this response because: First this shop had my truck for 6 weeks NOT 3. When I drove my truck in, it ran when I drove it away,due to the REBUILT carburator it was spitting and sputtering.,and I did NOT drive my truck out of the shop,the truck was parked on the side of a building. The owner(Hector) had put on a rebuild kit for the carburator we had brought in,and I had to replace the whole carburator later with another mechanic due to incomplete work on my truck.I was told I would need a deposit of between 3 TO 5000 DOLLARS in order to get everything complete on my truck and the owner asked for cash of which I informed him I did NOT have, but used a credit card instead,so the money could be traced later if I needed to do that.AND in this case it was a good thing I did. The owner had another white fat man who was giving the orders concerning my truck as both my husband and I decided that the owner didnt know what he was doing in the first place, but I screwed up and left my truck there when I should have just said no more! Each week and NOT twice a week as the owner said we would get a phone call saying come over and see what we have done to your truck,and when we walked over there we could see nothing! I have never heard of another company call the customer up on a phone and asked them to come to the shop to see the work they were suppost to do instead of calling and letting us know the work was done and we could just come and get our truck. Both my husband and I now feel we were taken for a ride and it became a nightmare. We picked up my truck on Oct. 24th2014 and the very next day going to get gas the truck completely stopped running and I had to get someone to tow my truck home! The only thing that did work on my truck was the lights and the horn which again was not even tighten down right! I will NEVER deal with this company again,and would not allow anyone else I know to go to this shop PERIOD!!! BEWARE!!is all I can say. In the long run I had to have another mechanic remove most of the wiring as it was according to them not put in right, and I had wires for electric windows which arent even in my 65 truck. Also the wiring according to 2 other mechanic said I was lucky my whole truck didnt catch on fire from the improper wiring done by RPM. As to the gas tank installed the vent was not right either,as I had to obtain a new gas cap which had a vent on it. The main thing thro was the wiring as it was hanging down from the dash board,and was laying across the engine,and was NOT taped like it should have been.(I have pictures to prove what RPM did )It was NOT a complete wiring job as the interior lights were not hooked up but forgotten. I asked for the installment of my glove box only to be informed that it was broke and needed to be welded,which 2 other mechanics said that was a lie! When my husband went over and explained that our truck was NOT running(after being towed home) the owner said to bring the truck back so he could fix it as it was the carburator that was bad. My husband then informed the owner that the carburator had been replaced. The whole nightmare by RPM is a joke and I will NEVER give this business a thumbs up and would advise anyone from doing any future business with this person unless you also want to be taken to the cleaners as I was.