Hello [redacted] C/O Denver Revdex.com First let me start with the obvious how does Mrs [redacted] think she could have a house in July when she didn't release the order until October 30th, 2016? True the home could have been delivered in July had Mrs [redacted] been able to accept itHowever she did not even receive her building permit until October 12th, She was told that as soon as the home was completed she had to take immediate delivery as the factory does not have an area to store homesShe did not get me the final sign off paperwork until October 30th (See attached email from Mrs ***) It is the customers responsibility to supply Premium Living Inc with the snow load and wind requirements for their building siteShe was told this more than once but kept wanting Premium Living to do itPremium Living waited to receive this information from her She did receive her plans on August 12th, after we already did a standard set for herShe finally gave us the snow load and wind rating which required us to do the additional set of plans which had to go through the state of [redacted] Once again On August 15th we did give her [redacted] 's.information working under [redacted] county license When we first discussed delivery time it was 3-weeksHowever by the time she returned the paperwork on October 30th to release the order the build backlog had grown to weeks which pushed right into the commercial build periodWe did everything possible to get her home built by the middle of December She is saying we told her November which is not accurateShe was informed we were pushing for the first part of December .Unfortunately the factory had received a million dollar commercial build order That started December 1st, 2016.During the commercial build period no customer homes would be built.Premium Living had no control over this Mrs [redacted] kept moving the order date due to getting her concrete poured She then notified us that she was having trouble finding a framer pushing the order out yet further The weather will not affect her framingWe did tell her the site must be ready for delivery upon completion of the home The delays to release the order were due to Mrs [redacted] not Premium Living Attached is the final email from Mrs [redacted] on October 30th,so we could release the home for production It took her weeks to get the final paperwork back to Premium Living Premium Living did everything in its power to get her home delivered by the first part of DecemberHowever the commercial project had been started All of this can be verified by [redacted] regional manager The cost in delays are due to Mrs [redacted] not Premium LivingOur contract clearly stated that we cannot be held responsible for delays out of our controlThis was clearly out of our control Mrs [redacted] has been extremely emotional from the beginning of this entire process There will be no discounts and as contracted the home must be paid for upon completion before shipping She has also added almost $in options since contracted It is unfortunate that this happened with the commercial build taking all the productionIt does not happen very often but is typical in this industry Premium Living has been in business for years and never had a legitimate complaintI hope you look at this carefully and look at all the facts Sincerely [redacted] [redacted]
Hello [redacted] C/O Denver Revdex.com First let me start with the obvious how does Mrs [redacted] think she could have a house in July when she didn't release the order until October 30th, 2016? True the home could have been delivered in July had Mrs [redacted] been able to accept itHowever she did not even receive her building permit until October 12th, She was told that as soon as the home was completed she had to take immediate delivery as the factory does not have an area to store homesShe did not get me the final sign off paperwork until October 30th (See attached email from Mrs ***) It is the customers responsibility to supply Premium Living Inc with the snow load and wind requirements for their building siteShe was told this more than once but kept wanting Premium Living to do itPremium Living waited to receive this information from her She did receive her plans on August 12th, after we already did a standard set for herShe finally gave us the snow load and wind rating which required us to do the additional set of plans which had to go through the state of [redacted] Once again On August 15th we did give her [redacted] 's.information working under [redacted] county license When we first discussed delivery time it was 3-weeksHowever by the time she returned the paperwork on October 30th to release the order the build backlog had grown to weeks which pushed right into the commercial build periodWe did everything possible to get her home built by the middle of December She is saying we told her November which is not accurateShe was informed we were pushing for the first part of December .Unfortunately the factory had received a million dollar commercial build order That started December 1st, 2016.During the commercial build period no customer homes would be built.Premium Living had no control over this Mrs [redacted] kept moving the order date due to getting her concrete poured She then notified us that she was having trouble finding a framer pushing the order out yet further The weather will not affect her framingWe did tell her the site must be ready for delivery upon completion of the home The delays to release the order were due to Mrs [redacted] not Premium Living Attached is the final email from Mrs [redacted] on October 30th,so we could release the home for production It took her weeks to get the final paperwork back to Premium Living Premium Living did everything in its power to get her home delivered by the first part of DecemberHowever the commercial project had been started All of this can be verified by [redacted] regional manager The cost in delays are due to Mrs [redacted] not Premium LivingOur contract clearly stated that we cannot be held responsible for delays out of our controlThis was clearly out of our control Mrs [redacted] has been extremely emotional from the beginning of this entire process There will be no discounts and as contracted the home must be paid for upon completion before shipping She has also added almost $in options since contracted It is unfortunate that this happened with the commercial build taking all the productionIt does not happen very often but is typical in this industry Premium Living has been in business for years and never had a legitimate complaintI hope you look at this carefully and look at all the facts Sincerely [redacted] [redacted]