[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
I have looked into the situation and it appears that the [redacted] was submitted on April 5thThis process usually takes 6-weeks for reimbursementThere was a delay in your refund due to our Accounting office sending the cancellation check to [redacted] We have stopped payment on the check and will be sending a check via [redacted] today to the address on the cancellation formThe cancellation amount is $2, I would be happy to reimburse you for interest incurred for the delay due to us sending the check to [redacted] Please give me a call at 270-to discuss the amount in regards to interest ThanksJerry B***General Manager Sterling McCall Toyota270-
UC Manager, Thai ***, spoke to customer this morningShe will come in to see Thai [redacted] or Max [redacted] personally to make sure the Lojack is installed and the repair is completed on her vehicleThe manager also gave the customer his personal cell phone just to make sure he is reachableThe customer was very happy after the phone callThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Correct because as I mentioned to Art I'm a full-time student and employee so it does kind of make it impossible for me to just skip class and bring the vehicle inBut someone will be bringing it on Monday Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [The response and recommended course of action, via continuation of the oil consumption test, is only a means to further diagnose this issueThe only acceptable corrective action is to perform root cause analysis to prevent the oil consumption at the source.I agree that the oil consumption test must ensue and results evaluated before a full diagnosis may be madeUntil that point is reached, this issue cannot be closed outIn addition, the service manager advised that if the root cause of the issue was attributed to the workmanship of the operator who last worked on my vehicle, that I would be responsible for the cost of the rebuild, contrary to what I was told by the original dealership that installed the new engine in my carToyota, as well as my insurance company, both relayed to me that the new motor was under full factory warranty for both parts and workmanshipNeedless to say, this complaint will remain valid until the oil consumption test has concluded,and the next course of action involves engine rebuild.] Regards, [redacted]
My understanding is you or someone else was going to bring your car in on Friday so that we could take a look at the problem and try to resolve the issueBased on my information we have not had a chance to look at your vehicle Thanks Jerry ***
We apologize for our lack of follow-upArt [redacted] contacted you via phone and has set up a time for you to return to Dealership so that we can diagnosis and repair your vehicleThanksJerry ***General Manager Sterling McCall Toyota
Sorry to hear about your accident Toyota Motor Company is the authority on the air bag deploymentWe are instructed by Toyota to refer all air bag deployment cases to Toyota Motor Company The number for Toyota Motor Company customer service is [redacted] .Thank YouJerry B [redacted] [redacted]
I have discussed your situation with Art [redacted] and he is going to call you to resolve the issueThe reason why Bobby [redacted] was apprehensive about helping you when you were on a conference call with Toyota Customer Support was your language"F" bombs were dropped many times during the conversationWe try to treat our customer's professionally and we expect the same in returnWe will and try to resolve the issue but it is going to be done in a professional manner by both partiesPlease expect a phone call from Art [redacted] to discuss this issue Jerry ***General Manager [redacted]
Sterling McCall Toyota is not hiding from the warranty repair work for this customerToyota Motor Company has set forth the guidelines regarding the policies and procedures for tests to be completed before approval of warranty workSterling McCall Toyota receives reimbursement from Toyota Motor for all warranty work completed at the Dealership Toyota Motor Company has guidelines and procedures that the Dealer must follow in order to be reimbursed for work completed The oil consumption test is required and must be followed in order to start the repairsToyota Motor Company will not authorize repair work because the consumer has diagnosed the situation Sterling McCall Toyota is following the procedures set forth by the Toyota Motor Company and is unable to perform the repairs until the oil consumption test is completedThe original work was completed at Mike Calvert Toyota and customer decided to bring the vehicle to Sterling McCall ToyotaWe would be happy to perform repairs but based on our repair order guidelines the procedures must be followedThe warranty that he received from Mike Calvert covers materials and workmanship, however workmanship is covered by the dealer that repaired the vehicle ThanksJerry BushGeneral Manager270-
I have discussed the situation with the *** *** *** *** he advised me that you had a discussion regarding your goal to get to Beacon scoreHe remembers discussing with you the need to pull your credit in order to give you the scoreHe also remembers you talking on the
phone to the Agency that is helping you to increase your credit scoreHe states that you filled out the credit application and signed the document before he pulled your creditHe states that once your credit was pulled and the score was given to you that you became upset and wondered why your credit was pulledI will send a letter to TransUnion advising them of situation and your desire to remove the credit check ThanksJerry B***General Manager270-
I have reviewed the complaint and discussed the situation with the employees that were involved in the transactionThe customer and the staff had a heated negotiation on the sale of the vehicleThe problem was that customer wanted to take the rebate along with the 0% percent that Toyota was
offeringToyota makes it clear that you cannot take the $1,rebate and 0%customer must c**ose which one they acceptThe negotiation was conducted on the Sales Floor and a Manager was involved with the negotiationThe customer got into an argument with the Manager and we would not accept their offer price on the vehicleThe customer was loud an abusive and therefore the Sales Manager walked away from the customerThe customer finally agreed to the price of the vehicle and was then asked to go into Finance to complete the transaction at the agreed upon priceThe customer signed all paper work with the agreed upon priceUnfortunately the customer is now renegotiating after the contract has been signed by the customerSterling McCall Toyota feels that the customer had the ability to walk away from the Dealership and not buy the vehicle at the price offeredCustomer c**ose to buy the car and signed the contractI understand that sometimes negotiation can get heated and emotions can run high **wever in the case I feel that Sterling McCall Toyota gave the customer every opportunity to agree to the price offered or walk away from the dealCustomer c**se to buy the car at the price offered. ThanksJerry ***General Manager 270-
I have listened to your story and also talked to my AssociatesThe fact remains that you had every opportunity to walk away from the car purchase and you c**ose to sign the contractYou cannot sign a contract and then renegotiate after the contract is signed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not understand why you avoid to answer any of my questions, which you should have as a general managerI am too busy to continue this hassle with your dealership and no positive outcome appearsYour dealership could have registered my car and got the aircheck voucher by yourself, but you still asked me to bring itIt was very inconvenient for me to arrange my schedulePlease send the plate and registration to my house by *** (dealership should be responsible for the postage fee) and provide the tracking number at your earliest convenienceI expect to receive the package no later than next Thursday.Thank you,*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[The response and recommended course of action, via continuation of the oil consumption test, is only a means to further diagnose this issue. The only acceptable corrective action is to perform root cause analysis to prevent the oil consumption at the source.I agree that the oil consumption test must ensue and results evaluated before a full diagnosis may be made. Until that point is reached, this issue cannot be closed out. In addition, the service manager advised that if the root cause of the issue was attributed to the workmanship of the operator who last worked on my vehicle, that I would be responsible for the cost of the rebuild, contrary to what I was told by the original dealership that installed the new engine in my car. Toyota, as well as my insurance company, both relayed to me that the new motor was under full factory warranty for both parts and workmanship. Needless to say, this complaint will remain valid until the oil consumption test has concluded,and the next course of action involves engine rebuild.]
Regards,
[redacted]
Sorry for your inconvenience. Please give me a call @ [redacted] so that we can discuss the situation. I called you and left a message. I can only assume that we rescheduled your appointment due to the amount of flood cars that we have in our shop which did not allow us the needed time...
to look at your vehicle and properly fix your problem. We are winding down the flood cars and should be able to look at your vehicle. Please give me a call. ThanksJerry B[redacted]General ManagerSterling McCall Toyota[redacted]
I apologize for the confusion, however the vehicle was at the Dealership. The Tacoma did have approximately 1250 miles. Unfortunately the Dealership will not reimburse you the $350.00 requested however you can contact me to discuss. ThanksJerry [redacted]713 270-3900
UC Manager, Thai [redacted], spoke to customer this morning. She will come in to see Thai [redacted] or Max [redacted] personally to make sure the Lojack is installed and the repair is completed on her vehicle. The manager also gave the customer his personal cell phone just to make sure he is reachable. The customer...
I have discussed your situation with Art [redacted] and he is going to call you to resolve the issue. The reason why Bobby [redacted] was apprehensive about helping you when you were on a conference call with Toyota Customer Support was your language. "F" bombs were dropped many times...
during the conversation. We try to treat our customer's professionally and we expect the same in return. We will and try to resolve the issue but it is going to be done in a professional manner by both parties. Please expect a phone call from Art [redacted] to discuss this issue. Jerry [redacted]General Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
I have looked into the situation and it appears that the [redacted] was submitted on April 5thThis process usually takes 6-weeks for reimbursementThere was a delay in your refund due to our Accounting office sending the cancellation check to [redacted] We have stopped payment on the check and will be sending a check via [redacted] today to the address on the cancellation formThe cancellation amount is $2, I would be happy to reimburse you for interest incurred for the delay due to us sending the check to [redacted] Please give me a call at 270-to discuss the amount in regards to interest ThanksJerry B***General Manager Sterling McCall Toyota270-
UC Manager, Thai ***, spoke to customer this morningShe will come in to see Thai [redacted] or Max [redacted] personally to make sure the Lojack is installed and the repair is completed on her vehicleThe manager also gave the customer his personal cell phone just to make sure he is reachableThe customer was very happy after the phone callThanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Correct because as I mentioned to Art I'm a full-time student and employee so it does kind of make it impossible for me to just skip class and bring the vehicle inBut someone will be bringing it on Monday Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [The response and recommended course of action, via continuation of the oil consumption test, is only a means to further diagnose this issueThe only acceptable corrective action is to perform root cause analysis to prevent the oil consumption at the source.I agree that the oil consumption test must ensue and results evaluated before a full diagnosis may be madeUntil that point is reached, this issue cannot be closed outIn addition, the service manager advised that if the root cause of the issue was attributed to the workmanship of the operator who last worked on my vehicle, that I would be responsible for the cost of the rebuild, contrary to what I was told by the original dealership that installed the new engine in my carToyota, as well as my insurance company, both relayed to me that the new motor was under full factory warranty for both parts and workmanshipNeedless to say, this complaint will remain valid until the oil consumption test has concluded,and the next course of action involves engine rebuild.] Regards, [redacted]
My understanding is you or someone else was going to bring your car in on Friday so that we could take a look at the problem and try to resolve the issueBased on my information we have not had a chance to look at your vehicle Thanks Jerry ***
We apologize for our lack of follow-upArt [redacted] contacted you via phone and has set up a time for you to return to Dealership so that we can diagnosis and repair your vehicleThanksJerry ***General Manager Sterling McCall Toyota
Sorry to hear about your accident Toyota Motor Company is the authority on the air bag deploymentWe are instructed by Toyota to refer all air bag deployment cases to Toyota Motor Company The number for Toyota Motor Company customer service is [redacted] .Thank YouJerry B [redacted] [redacted]
I have discussed your situation with Art [redacted] and he is going to call you to resolve the issueThe reason why Bobby [redacted] was apprehensive about helping you when you were on a conference call with Toyota Customer Support was your language"F" bombs were dropped many times during the conversationWe try to treat our customer's professionally and we expect the same in returnWe will and try to resolve the issue but it is going to be done in a professional manner by both partiesPlease expect a phone call from Art [redacted] to discuss this issue Jerry ***General Manager [redacted]
Sterling McCall Toyota is not hiding from the warranty repair work for this customerToyota Motor Company has set forth the guidelines regarding the policies and procedures for tests to be completed before approval of warranty workSterling McCall Toyota receives reimbursement from Toyota Motor for all warranty work completed at the Dealership Toyota Motor Company has guidelines and procedures that the Dealer must follow in order to be reimbursed for work completed The oil consumption test is required and must be followed in order to start the repairsToyota Motor Company will not authorize repair work because the consumer has diagnosed the situation Sterling McCall Toyota is following the procedures set forth by the Toyota Motor Company and is unable to perform the repairs until the oil consumption test is completedThe original work was completed at Mike Calvert Toyota and customer decided to bring the vehicle to Sterling McCall ToyotaWe would be happy to perform repairs but based on our repair order guidelines the procedures must be followedThe warranty that he received from Mike Calvert covers materials and workmanship, however workmanship is covered by the dealer that repaired the vehicle ThanksJerry BushGeneral Manager270-
I have discussed the situation with the *** *** *** *** he advised me that you had a discussion regarding your goal to get to Beacon scoreHe remembers discussing with you the need to pull your credit in order to give you the scoreHe also remembers you talking on the
phone to the Agency that is helping you to increase your credit scoreHe states that you filled out the credit application and signed the document before he pulled your creditHe states that once your credit was pulled and the score was given to you that you became upset and wondered why your credit was pulledI will send a letter to TransUnion advising them of situation and your desire to remove the credit check ThanksJerry B***General Manager270-
I have reviewed the complaint and discussed the situation with the employees that were involved in the transactionThe customer and the staff had a heated negotiation on the sale of the vehicleThe problem was that customer wanted to take the rebate along with the 0% percent that Toyota was
offeringToyota makes it clear that you cannot take the $1,rebate and 0%customer must c**ose which one they acceptThe negotiation was conducted on the Sales Floor and a Manager was involved with the negotiationThe customer got into an argument with the Manager and we would not accept their offer price on the vehicleThe customer was loud an abusive and therefore the Sales Manager walked away from the customerThe customer finally agreed to the price of the vehicle and was then asked to go into Finance to complete the transaction at the agreed upon priceThe customer signed all paper work with the agreed upon priceUnfortunately the customer is now renegotiating after the contract has been signed by the customerSterling McCall Toyota feels that the customer had the ability to walk away from the Dealership and not buy the vehicle at the price offeredCustomer c**ose to buy the car and signed the contractI understand that sometimes negotiation can get heated and emotions can run high **wever in the case I feel that Sterling McCall Toyota gave the customer every opportunity to agree to the price offered or walk away from the dealCustomer c**se to buy the car at the price offered. ThanksJerry ***General Manager 270-
I have listened to your story and also talked to my AssociatesThe fact remains that you had every opportunity to walk away from the car purchase and you c**ose to sign the contractYou cannot sign a contract and then renegotiate after the contract is signed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I do not understand why you avoid to answer any of my questions, which you should have as a general managerI am too busy to continue this hassle with your dealership and no positive outcome appearsYour dealership could have registered my car and got the aircheck voucher by yourself, but you still asked me to bring itIt was very inconvenient for me to arrange my schedulePlease send the plate and registration to my house by *** (dealership should be responsible for the postage fee) and provide the tracking number at your earliest convenienceI expect to receive the package no later than next Thursday.Thank you,*** **
Your plates will go out Monday via [redacted], tracking # [redacted]. ThanksJerry [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[The response and recommended course of action, via continuation of the oil consumption test, is only a means to further diagnose this issue. The only acceptable corrective action is to perform root cause analysis to prevent the oil consumption at the source.I agree that the oil consumption test must ensue and results evaluated before a full diagnosis may be made. Until that point is reached, this issue cannot be closed out. In addition, the service manager advised that if the root cause of the issue was attributed to the workmanship of the operator who last worked on my vehicle, that I would be responsible for the cost of the rebuild, contrary to what I was told by the original dealership that installed the new engine in my car. Toyota, as well as my insurance company, both relayed to me that the new motor was under full factory warranty for both parts and workmanship. Needless to say, this complaint will remain valid until the oil consumption test has concluded,and the next course of action involves engine rebuild.]
Regards,
[redacted]
Sorry for your inconvenience. Please give me a call @ [redacted] so that we can discuss the situation. I called you and left a message. I can only assume that we rescheduled your appointment due to the amount of flood cars that we have in our shop which did not allow us the needed time...
to look at your vehicle and properly fix your problem. We are winding down the flood cars and should be able to look at your vehicle. Please give me a call. ThanksJerry B[redacted]General ManagerSterling McCall Toyota[redacted]
I apologize for the confusion, however the vehicle was at the Dealership. The Tacoma did have approximately 1250 miles. Unfortunately the Dealership will not reimburse you the $350.00 requested however you can contact me to discuss. ThanksJerry [redacted]713 270-3900
UC Manager, Thai [redacted], spoke to customer this morning. She will come in to see Thai [redacted] or Max [redacted] personally to make sure the Lojack is installed and the repair is completed on her vehicle. The manager also gave the customer his personal cell phone just to make sure he is reachable. The customer...
was very happy after the phone call. Thanks
I have discussed your situation with Art [redacted] and he is going to call you to resolve the issue. The reason why Bobby [redacted] was apprehensive about helping you when you were on a conference call with Toyota Customer Support was your language. "F" bombs were dropped many times...
during the conversation. We try to treat our customer's professionally and we expect the same in return. We will and try to resolve the issue but it is going to be done in a professional manner by both parties. Please expect a phone call from Art [redacted] to discuss this issue. Jerry [redacted]General Manager [redacted]