Premier Solutions Today LLC

It appears that the Revdex.com complaint is the first that we learned the client was not happyAs we have a month money back guarantee described in our agreementWe would like to review and compare the original credit report to a new report after months of consecutive serviceWe assess a $value for each item removed, corrected, or deletedWe then would total up the monthly payments paid, the value of positive results, and refund the differenceWe are more than willing to review to see if the client qualifies for a refund, and would have done so, if it were requested

Prior to receiving and responding to the Revdex.com complaint, I personally attempted to reach out to the client but have not received a reply yetAs we pride ourselves in having great results and customer service, we deeply regret that our client is unhappy and wish to come to a amicable resolution After researching the clients file, we found that there were positive results achieved in the form of collection accounts being deletedWe work with an attorneys office that has helped achieve the deletions of the following collections: [redacted] , and [redacted] With more persistence we may be able to achieve additional results which is what we advised to the clientTypically, the credit repair process takes 4-months on averageWhile some clients get results sooner, and others that take more persistenceThis is why we recommended that the client give it more timeIn regards to billing, the client was billed a total of $This constituted of a $first work fee in setting up the account and consulting the client, with monthly payments of $which were paid after each month service was renderedOur billing manager has spoke to the client, and has offered complementary months of service in good faith to allow additional resultsUnfortunately the client did not accept this at the timeFurthermore the client stated that they were unhappy with their score being lower than expectedWhile researching the clients file, I see that they supplied online credit reports from different websitesEach website has a different scoring algorithm which is part of the reason for the different in scoresAlso the client also had a new collection that went on their credit report due to non payment of a billOur credit repair program is not a credit counseling or debt settlement programThis is well defined within our agreement and is explained consistently by all sales representatives as well as customer service agents.In conclusion, after reviewing our money back guarantee, the client does not qualify at this time for a refundThe reasons the client does not qualify for a refund is because they received positive results as well as the client only made months of service paymentsThe client was unhappy with their score, but this is not our fault, nor part of our serviceThe client had an additional collection (negative item) go on their credit report after enrolling into the serviceIn order for the credit score to increase, positive payments are needed, while we remove the questionable negative itemsSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] is trying to cover up there tracks by acting like they never done nothing wrong they treated me unfairly by closing my account out without giving me time to come up with the money I paid $dollars on my account in may 10th the guy I talked too told me whatever I can pay would be fine however a few days after that I got a letter saying my account is in collections all the money I paid to this company is gone my scores still in the 500s they done my father dirty he was with this company for over a year they just took thing off his credit and charging him $dollars every month for not doing nothing this company [redacted] is a fraud company they said money back guarantee on the site but they don't wanna give a refund if they would just give me my $dollars back on my debit card I will forget about going any further with this complaint the deal was $was my account balance but they close my account plus trying to charge me $dollars for fees on closing of the account i'm already out of money cause they failed to keep there promise Regards, [redacted]

We regret to see this compliant! If we knew that the client was not happy, we would have tried to make a compromiseAfter researching the clients file, the client was spoken to by customer serviceWe also drafted and mailed dispute letters to the bureausAll clients are emailed login information to an online portal to access their accountThe client hired us to draft letters, and send them to the credit bureaus which was completed and documented in the portalThe client esigned the company policy and agreement in which they agreed to everythingOur company protects our dispute strategies and intellectual property which is why we do not send the letters to the clientsThe client signed up on the 6th, and sent his IDs and credit by the 9thWe instructed to give about 30-days to receive responses after we drafted and mailed the lettersThe client did not wait the timeframe and is already requesting a refund? We have a month money back guarantee which is fully described in the agreement that the client acknowledged and agreed upon signing up with usThe clients payment was received after work was renderedWe would have been more than happy to help the client furthermore, and if the client in months is not happy we will review to see if they qualify for a refund if they do not receive positive resultsIt is disappointing that the client signed up on the 6th, we set up his account and proceeded to draft letters and mailed out on the 9thThen only days afterwards, the client made a compliant with the Revdex.com?

We are very saddened to hear that our client is unhappyWe take great pride in assisting our clients with achieving a better credit situationMany of our clients have goals for purchasing their first home or refinancing their current home but can't get approved because of the creditOthers just want the Piece of Mind of having good credit Whatever the goal, our company strives to help the clients achieve it in a legal and professional mannerWe provide a friendly and personable customer service experience and are committed to 100% customer satisfactionWe are are proud to say that the client had positive results as many of negative accounts were removed from his report under the Fair Credit Reporting ActThe clients father also had great results from our process of disputingSo, as you can imagine we are a bit surprised to see thisWhen we spoke to the client it seems that his concern was the credit score itselfOur program has no guarantees with raising credit scores as our policies and procedures are clearly outlined in the agreement [redacted] signedHowever, a by-product of removing negative accounts typically will raise the score but to achieve any significant score increase greatly depends on any current positive accounts on the clients credit reportIts our understanding that the client does not have any positive accounts on his report at this time to maximize any score increaseWe have provided the client with many resources and materials on how to establish positive credit to get the maximum benefit of having negative accounts deleted However, we do believe, since many negative accounts were removed the client may now be in a better position to have a better credit situation We reached out a few times to the client with no responseHowever, while the client does not qualify for our money back guarantee, we are willing to, in good faith, absorb the balance due of $plus any fees associated with the clients file and retract the file from collections

The company has provided a full refund, can I retract the complaint?If so how do I do this?THank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, not satisfactory I like half my money most of the work was done by me ,
*** ***

Complaint: ***
I am rejecting this response because: I just received your response to my complaint from the Revdex.com, and its not totally correct and its not addressing the full issuei tried to cancel my membership months back after receiving multiple letters that companies were trying to settle with me, (figured at that point it was nothing more you could do) next statement -(Also the client also had a new collection that went on their credit report due to non payment of a bill) I started this debt collection in november and you and *** claim that this late payment was in november,seems strange that I never heard about this late payment until a few days agoand I never paid at all so how was it latethird issue was the referral fee that I never received, and last statement-(complementary months of service in good faith to allow additional resultsUnfortunately the client did not accept this at the time) never heard anybody mention that or something close to thatI did not receive any positve results from this program, after months of using this service my credit score dropped
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because: [redacted] is trying to cover up there tracks by acting like they never done nothing wrong they treated me unfairly by closing my account out without giving me time to come up with the money I paid $50 dollars on my account in may 10th 2017 the guy I talked too told me whatever I can pay would be fine however a few days after that I got a letter saying my account is in collections all the money I paid to this company is gone my scores still in the 500s they done my father dirty he was with this company for over a year they just took 1 thing off his credit and charging him $50 dollars every month for not doing nothing this company [redacted] is a fraud company they said money back guarantee on the site but they don't wanna give a refund if they would just give me my $100 dollars back on my debit card I will forget about going any further with this complaint the deal was $325 was my account balance but they close my account plus trying to charge me $625 dollars for fees on closing of the account i'm already out of money cause they failed to keep there promise  
Regards,
[redacted]

Prior to receiving and responding to the Revdex.com complaint, I personally attempted to reach out to the client but have not received a reply yet. As we pride ourselves in having great results and customer service, we deeply regret that our client is unhappy and wish to come to a amicable resolution....

After researching the clients file, we found that there were positive results achieved in the form of collection accounts being deleted. We work with an attorneys office that has helped achieve the deletions of the following collections: [redacted], and [redacted]. With more persistence we may be able to achieve additional results which is what we advised to the client. Typically, the credit repair process takes 4-6 months on average. While some clients get results sooner, and others that take more persistence. This is why we recommended that the client give it more time... In regards to billing, the client was billed a total of $479.70. This constituted of a $79.95 first work fee in setting up the account and consulting the client, with 5 monthly payments of $79.95 which were paid after each month service was rendered. Our billing manager has spoke to the client, and has offered 3 complementary months of service in good faith to allow additional results. Unfortunately the client did not accept this at the time. Furthermore the client stated that they were unhappy with their score being lower than expected. While researching the clients file, I see that they supplied online credit reports from different websites. Each website has a different scoring algorithm which is part of the reason for the different in scores. Also the client also had a new collection that went on their credit report due to non payment of a bill. Our credit repair program is not a credit counseling or debt settlement program. This is well defined within our agreement and is explained consistently by all sales representatives as well as customer service agents.In conclusion, after reviewing our money back guarantee, the client does not qualify at this time for a refund. The reasons the client does not qualify for a refund is because they received positive results as well as the client only made 5 months of service payments. The client was unhappy with their score, but this is not our fault, nor part of our service. The client had an additional collection (negative item) go on their credit report after enrolling into the service. In order for the credit score to increase, positive payments are needed, while we remove the questionable negative items. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Attached is the communication from the "account manager" Cheri.When I asked about the expiration of the month, she went ahead and cancelled the account. Additionally, I requested a copy of what was being sent on my behalf from them, and was refused.I also recieved a letter from [redacted] telling me that they are NOT honoring the disputes from them as they are fraudulent.
All I want is the $99 I paid for nothing returned.
Regards,
[redacted]

We regret to see this compliant! If we knew that the client was not happy, we would have tried to make a compromise. After researching the clients file, the client was spoken to by customer service. We also drafted and mailed dispute letters to the bureaus. All clients are emailed login information...

to an online portal to access their account. The client hired us to draft letters, and send them to the credit bureaus which was completed and documented in the portal. The client esigned the company policy and agreement in which they agreed to everything. Our company protects our dispute strategies and intellectual property which is why we do not send the letters to the clients. The client signed up on the 6th, and sent his IDs and credit by the 9th. We instructed to give about 30-45 days to receive responses after we drafted and mailed the letters. The client did not wait the timeframe and is already requesting a refund? We have a 6 month money back guarantee which is fully described in the agreement that the client acknowledged and agreed upon signing up with us. The clients payment was received after work was rendered. We would have been more than happy to help the client furthermore, and if the client in 6 months is not happy we will review to see if they qualify for a refund if they do not receive positive results. It is disappointing that the client signed up on the 6th, we set up his account and proceeded to draft letters and mailed out on the 9th. Then only 10 days afterwards, the client made a compliant with the Revdex.com?

It appears that the Revdex.com complaint is the first that we learned the client was not happy. As we have a 6 month money back guarantee described in our agreement. We would like to review and compare the original credit report to a new report after 6 months of consecutive service. We assess a $99 value...

for each item removed, corrected, or deleted. We then would total up the monthly payments paid, the value of positive results, and refund the difference. We are more than willing to review to see if the client qualifies for a refund, and would have done so, if it were requested.

We are very saddened to hear that our client is unhappy. We take great pride in assisting our clients with achieving a better credit situation. Many of our clients have goals for purchasing their first home or refinancing their current home but can't get approved because of the credit. Others just...

want the Piece of Mind of having good credit .  Whatever the goal, our company strives to help the clients achieve it in a legal and professional manner. We provide a friendly and personable customer service experience and are committed to 100% customer satisfaction. We are are proud to say that the client had positive results as many of negative accounts were removed from his report under the Fair Credit Reporting Act. The clients father  also had great results from our process of disputing. So, as you can imagine we are a bit surprised to see this. When we spoke to the client it seems that his concern was the credit score itself. Our program has no guarantees with raising credit scores as our policies and procedures are clearly outlined in the agreement [redacted] signed. However, a by-product of removing negative accounts  typically will raise the score but to achieve any significant score increase greatly depends on any current positive accounts on the clients credit report. Its our understanding that the client does not have any positive accounts on his report at this time to maximize any score increase. We have provided the client with many resources and materials on how to establish positive credit to get the maximum benefit of having negative accounts deleted.  However, we do believe, since  many negative accounts were removed the client may now be in a better position to have a better credit situation.  We reached out a few times to the client with no response. However, while the client does not qualify for our money back guarantee, we are willing to, in good faith, absorb the balance due of $325 plus any fees associated with the clients file and retract the file from collections.

We give our clients full access to a online client portal to keep track of their progress. In order to protect our strategies and intellectual property we do not offer our letters to anyone. Also, we have a 6 month money back guarantee which is described on our website. If the client does not get positive results after 6 months of consecutive service we offer a review to determine any refunds necessary. This client also did not indicate they were unsatisfied to customer service. We can review the original credit report and an updated report if the customer provides one to see if they had positive results. Additionally we explain to all of our clients that if they get stall letters from the bureaus that we recommend to send them to us so we may see how to respond accordingly and help get the client positive results.