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We agree that the communication here wasn't up to our standards.? We have communicated with the customer and sent a $refund for his unnecessary time and effort regarding our mistake.? thank you

Penske Honda will write off the remaining balance that is owed by [redacted] and [redacted] ***.? The outstanding balance as of 01/31/is $842.75.? This amount will be written off.? Bruce H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below Now this business has admitted their mistake and are willing to write off the majority of the amount they are claiming we owe We would like for the entire amount to be written off This loan has since been paid off via Honda Again, we should not be responsible for their "mix up" in which we were contacted six months later Again, I am requesting the remainder be written off We originally made a payment of $due to threats of further collection We DID NOT sign an I Owe You, nor were we ever properly notified of this mix-up When a business makes a mistake, they account for it and make it right; not blame the consumer Regards, [redacted] ***

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me The company stated that they would be sending me a check in the mailAs long as that takes place this is resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

This complaint has been resolved. The customer refused to sign a goodwill document to receive his refund. The service manager, Josh F*, spoke with the customer this morning and this problem should be handled. thank you

Thank you again for allowing us to address and explain the issue. On the attached Buyers Order you can see we accounted for $1,cash down, of which, $was coming directly from the Warranty Cancellation. We did make an error by accidently sending the check to the *** family; however, it was still due as cash down to Penske. In an effort to address the issue and close the Account/Complaint, we are willing to settle for $300, in addition, to the $payment already received and Penske will handle the balance upon receipt in full. Please accept our apology for the mand thank you for allowing us to address. Bruce H***

Mrand Mrs*** purchased a Honda Accord from Penske Honda on 05/26/2016. At that time they traded a Honda Pilot. They had purchased a Honda service contract on the vehicle that they were trading and were due a refund on that service contract. They elected to have the
amount of the cancellation that was due to them to be used as a down payment on their new vehicle purchase. The purchase order with Penske Honda and the contract with *** *** *** both show that the customer put down $1,000.00. This $1,was to come from the credit from the service contract that was being cancelled. The customer did not give us any money at the time that they signed for the new vehicle. The actual warranty cancellation amount came to $943.00. Penske Honda would have written off the other $57.00. When it came time for the warranty clerk who handles the cancellation of warranties to request the refund from Honda she made an error. She requested that the cancellation amount be refunded to the customer rather than Penske Honda. Had the check come to Penske Honda, the money would have been applied to their purchase and all balances due would have been accounted for. However, the check was sent to the customer. *** *** shows that the customer cashed that check That money was not theirs to cash. It belongs to Penske Honda so that all contracts and obligations can be fulfilled per the terms and conditions of the contracts with both Penske Honda and *** *** ***. Initial contact was made with Mr*** to request the funds be returned to Penske Honda. He advised that he would have a conversation with his wife and call the dealership back. He never called back. Penske Honda made ten to fifteen further attempts to contact Mr*** without success. On January 5, Mrs*** actually picked up the phoneShe argued about this not being her fault and completely ignored the fact that she and her husband had signed a contract showing that they owed Penske Honda $1,000.00. She said that they did not have $“laying around”. A payment plan was suggested and she agreed to pay $per month until she paid the amount due to Penske Honda was paid in full. A payment link was sent to Mrs*** and she made the first installment payment of $100.00. A payment link will be sent to her on or about the 5th of every month until all monies due to Penske Honda are collected in full

We agree that the communication here wasn't up to our standards. We have communicated with the customer and sent a $refund for his unnecessary time and effort regarding our mistake. thank you

Hello Peggy,Thank you for the chance to help MrChen with Revdex.com ID 10762967! We contacted MrChen as soon as we became aware of his concerns and we addressed the following items within a few days and to his satisfaction: Refunded $for the purchase of second key Offered to mount and
balance New Tires at no charge Furnished a loaner vehicle while the vehicle is being serviced Please let us know if additional follis needed? Thanks,Bruce Heath Area Vice President Penske Automotive Group 317-975-6372

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, my husband was called maybe twice; this is total untruth coming from Penske We are trying to do the fair and equitable thing I have attached a copy of our contract which shoes there was NO balance due at the time of sale Again, the refund we received was for cancellation of our GAP coverage we purchased on the vehicle we traded in Honda advised us we only had to put $down and the remaining amount from the extended warranty on our previous vehicle would be applied They DID NOT write this off The vehicle purchase was made on 5/26/and I have attached our bank record to show on 5/17/16, there was a debit amount to Penske Honda in the amount of $ The representative from Penske has not been honest with you in their response Again, we only want them to do the right thing Yes, I went ahead and made payment arrangements, as I advised the Revdex.com due to the fact that the representative began to threaten me with collection activity I am on disability and am not in the greatest health and do not need this added stress with my condition I have placed an asterisk on the line of the debit transaction Again, Penske Honda made this error and we should not be responsible for it as a consumer
Regards,
*** ***

Penske Honda will write off the remaining balance that is owed by *** and *** ***.? The outstanding balance as of 01/31/is $842.75.? This amount will be written off.? Bruce H***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Now this business? has admitted their mistake and are willing to write off the majority of the amount they are claiming we owe? We would like for the entire amount to be written off? This loan has since been paid off via Honda? Again, we should not be responsible for their "mix up" in which we were contacted six months later? Again, I am requesting the remainder be written off? We originally made a payment of $due to threats of further collection? We DID NOT sign an I Owe You, nor were we ever properly notified of this mix-up? When a business makes a mistake, they account for it and make it right; not blame the consumer
Regards,
[redacted]