Premier Endodontics S.C.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10605754, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Alexander Weisheim 5-27-2015I still feel I was misled verbally by Premier Endodontics as to them accepting my insurance provider's conditions.If I had been told up front that they do not work with any dental insurance providers I would not have used their services.I feel that they should reduce the cost of services for my procedure a fair amount due to the verbal misunderstanding.Sincerely, Alex Weisheim

Regarding your recent contact with the Revdex.comIf there was a verbal misunderstanding it was unintentionalWe do our best to contact insurance companies with dental benefits as a courtesyto our patients but are limited as to what information they will provide to usOur financial statement specifically states that this was only an estimate and you would be responsible for the remainingbalance over and above what your insurance did not coverIt is not uncommon for a specialty practice to require patients to pay in full and then be responsible for communicating and being reimbursed bytheir insurance companyIt is our office policy to inform patients, not to deceiveWe understand that some miscommunication can occurAlthough the Revdex.com informed us that the factual record shows thatwe did nothing incorrectly, Dr*** has decided to reduce your remaining balance by half as a courtesy for your inconvenience

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10605754, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we...

would like to know your view on the matter.]
Regards,
Alexander Weisheim
 
 5-27-2015I still feel I was misled verbally by Premier Endodontics as to them accepting my insurance provider's conditions.If I had been told up front that they do not work with any dental insurance providers I would not have used their services.I feel that they should  reduce the cost of services for my procedure a fair amount due to the verbal misunderstanding.Sincerely, Alex Weisheim.

Review: The business verbally misled me as to their acceptance of the dollar allowance for my root canal work. They led me to believe they would accept my insurance's network allowance of 50% of $876.00, minus my policy's $100.00 deductible. On March 15th,2015 [redacted], of their office quoted me a $1200.00 cost and went on to tell me that after talking to my insurance company that I would be responsible for 50% of the procedure plus the $100.00 deductible, or $650.00.When I had the procedure done on March 18th, 2015 I paid $650.00.The insurance company paid only $193.00, instead of the expected $338.00. On April 6th, 2015 Premier billed be an extra $357.00. I disputed the bill verbally on April 10th, 2015 with [redacted] of their office, and she told me the billing needed to be disputed in writing, which I did in my April 20th, 2015 letter. In the letter I offered to pay another $33.00 to bring the total paid for my root canal to $876.00.On April 30th, 2015 [redacted] called me and said that the Dr. [redacted] D.D.S., reviewed my complaint and that they insist on the $357.00.Desired Settlement: I would like Premier to accept my offer of an additional $33.00.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10605754, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Alexander Weisheim

5-27-2015I still feel I was misled verbally by Premier Endodontics as to them accepting my insurance provider's conditions.If I had been told up front that they do not work with any dental insurance providers I would not have used their services.I feel that they should reduce the cost of services for my procedure a fair amount due to the verbal misunderstanding.Sincerely, Alex Weisheim.

Business

Response:

Regarding your recent contact with the Revdex.com. If there was a verbal misunderstanding it was unintentional. We do our best to contact insurance companies with dental benefits as a courtesy