Premier Chrysler Dodge Jeep Ram

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the money was not refunded to me I had to sign a different contract on 4/11/However, the catalytic convertor was exchanged for a different one because it had gone bad Regards, [redacted] ***

April, The consumer's complaints have been addressed and her contract has been funded. The GM, [redacted] , has confirmed the customer is satisfied. Please let me know if you should need any additional information. Sincerely, [redacted] , Premier Automotive Management

April, The dealership Title Clerk has a correct Bill of Sale for [redacted] Her Supervisor, [redacted] , has confirmed a message has been left for [redacted] as recently as yesterdayPremier apologizes for any inconvenience or miscommunicationShould [redacted] need any additional assistance he may contact the title clerk's supervisor directly at [redacted] Sincerely, [redacted] , Premier Automotive Management

***
It appears I may have sent the wrong reply that was for another customerMr *** has been refunded 100% of his extended warranty costi have confirmed this with the General Manager, *** ***Should you need additional information, please contact me
Sincerely,
*** ***
Premier Automotive Management

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the money was not refunded to me . I had to sign a different contract on 4/11/2015. However, the catalytic convertor was exchanged for a different one because it had gone bad.
Regards,
 
[redacted]

[redacted]The dealership did not perform any repairs on the vehicle outside of test driving. To clarify, oxidation occurs when untreated metal is exposed to moisture. Primer, base paint, and clear coat protects a vehicles’ metal. So when paint is scratched off of metal the oxidation starts to take effect. The car remained parked with exception of the test drive. Premier stands in its previous position and response. sincerely,Tracey F[redacted], Premier Automotive Management

[redacted] In addition to already speaking to the General Manager, I have also spoken to the Finance Manager and the Accounting Manager to verify the information. The following is what was determined;the consumer came in to refinance in August 2016, $1000 was put as down payment as reflected in her paperwork, the paperwork was sent via mail to her father to co-sign and send back to dealership. The dealership received this paperwork back and then processed it - this was the first time lapse from the initial date the consumer came in but the paperwork could not be processed until it was received back from her father.As a result, the paperwork was submitted to accounting for processing September 1. The paperwork began to be processed and the payoff was completed September 8. The existing license plate was removed in error as when refinancing the plate is to remain and then get assigned to the new paperwork. Since the salesperson was not aware of this and the existing plate was removed, a new plate needed to be processed and applied for. This was done but not before additional time of communicating with the dealership and accounting departments were trying to ensure the first plate could not be located.  As a result this has been resolved and a plate was issued in January.Premier apologizes for the delays in getting the license plate corrected. We regret the consumer was hindered by the processing time of the paperwork but it could not be submitted until all documents were included. Please let me know if you should need additional information. Sincerely,Tracey F[redacted] Premier Automotive Management

Andrea,I am unclear as to what the rejection is as there is no explanation. Tracey F[redacted]

[redacted] The GM, Steve B[redacted], Spoke to [redacted] personally and apologized. He not only told her I would take care of the remote start , but would also throw in a back-up camera also for her inconvienince. She was happy with this resolution. Sincerely,Tracey F[redacted] Premier Management

[redacted]
 
The customer is requesting a reimbursement for the battery and labor. It has been explained we only replace battery when our factory equipment deems it necessary.
 
Mr. [redacted] indicated he is requesting this because another repair facility told him that he did not...

need a battery. This is not possible to determine because the battery had been replaced prior to the alternator replacement.
 
A failed alternator can cause a battery to fail beyond a recharge. The Service Manager denied the consumer request based on the above.
 
Sincerely,
[redacted], CRM
Premier Management

Andrea,I have confirmed with the Service Manager who personally checked the vehicle upon completion that the consumer's vehicle is ready for pick up. I also confirmed witht he Sales Manager, Warren H[redacted], that after several attempts to reach [redacted] he spoke to her and made arrangements for her to...

return the loaner vehicle she had been in while her vehicle was in Service, and pick up her vehicle.Should you need any further info, please email me at your convenience. Sincerely,Tracey F[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12238039, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11388679, and like Tracy F[redacted] wrote, I called John O[redacted] to get a refund but instead he kept saying that Author called me last week on Monday April 18, 2016 and spoke with me in regards to the refund. This is a lie from Author or John because the last time I had spoke with both of them was on April 11, 2016.  You see they both are lying because on Tracy response to the Revdex.com she typed that they tried to contact me on Tuesday April 19, 2016, but now John is saying that Author spoke with me on april 18th. Lies after Lies. I called Tracy multiple times and left multiple messages on her voice mail. I called right after I tried to speak with John O[redacted] yesterday April 26, 2016 around 5 and I am waiting on the response. The only person I spoke with after my compliant to the Revdex.com was Blaire. Blaire called my job phone on Thursday April 21, 2016 and tried to speak with me. I told him that I wanted to communicate through the Revdex.com or email repeatedly because they keep lying on the phone. Just to prove they lie again now they are saying Author [redacted] spoke with me on April 18, 2016. Lie Lies Lies.
Patricia Dinh

Because they havent made me a offer yet I talked to [redacted] on Monday and left several messages to return my call and he hasn't called me back. When I spoke to him on mon he told me he would contacr me back on tue to let me kno what they can do for. Me. I told him I wanted $*000.  Back out of almost $8000.  Idk whats the hold up. Im getting tired of getting b*llshi*ed. Around its been goin on like this for several months already. I ready to take action

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12299221, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

[redacted] The GM refunded the consumer's money yesterday. He was delaying because the credit card she used for the deposit was cancelled the next day. We were unable to reverse the credit so we cut her back a check yesterday and will take our chances that the credit card company won't reverse her charge...

where we don't get paid and have refunded the customer.Sincerely,Tracey F[redacted], Premier Automotive Management

AndreaI have confirmed with the Comptroller and Finance that the full refund on the extended warranty cancellation has been made. The refund goes to the lienholder to be deducted from the ending balance.Sincerely,Tracey F[redacted], Premier Automotive Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

AndreaMr. P[redacted] brought his vehicle in the morning of 3-31-16 to have it looked at for a drivability concern. Mr. P[redacted] stated that his vehicle does not accelerate at times when pressing down on the accelerator pedal. On that day, we used a wireless pod that is connected to the data link under the...

dash to scan test the vehicle. This also checks for any stored or active fault codes. No fault codes were found. Then the technician test drove the vehicle multiple times over the next few days in order to replicate Mr. P[redacted] concern. No problem was found with the function or the performance of the vehicle. These were the only things done to inspect the vehicle. According to the repair order, the customer informed us that this problem started after he had Bergeron Chrysler install fog lights to his vehicle. The installation of the fog lamps was performed on 7-7-2015. At that time the vehicle had 1,053 miles. This information was shared with me by the service department at Bergeron Chrysler. Current mileage was 8,760 miles. Mr. P[redacted] was provided a rental car while his vehicle was here for service. The afternoon of Monday 4-4-16, Mr. P[redacted] came to pick up his vehicle. Mr. P[redacted] was not happy about the fact that we could not replicate the concern. Mr. P[redacted] and our service advisor, J[redacted], test drove another like vehicle to compare to. Upon return to the dealership, the lady that was with Mr. P[redacted] stated that there were scratches on the vehicle. J[redacted] inspected the scratches she had pointed out in the presence of Mr. P[redacted] and the lady he was with. There were scratches on top of the hood near the center going towards the windshield. The other scratches were recessed in the front grill of the vehicle. The vehicle was brought to us dirty, it was visible that the dirt was on top of the scratches. Further inspection shows that there was oxidation in some area of the scratches. This is something that occurs over time which indicates that this and the dirt on the scratches were pre-existing prior to service. Mr. P[redacted] was not satisfied with this information. Premier stands I its position.should you need any additional information please contact me.Sincerely,Tracey F[redacted], Premier Automotive Management

[redacted],Our Service Manager, [redacted], has made attempts to contact this customer and has received no response. the first message that was left was on or around August 17 to the number below;   Daytime Phone: ###-###-####Evening Phone: ###-###-#### He also called yesterday and...

left another message.  If you could relay to the consumer our attempts to reach him we are happy to assist. He can contact the Service Manager, [redacted], at the dealership or via email at l[redacted]@premierautomotive.comSincerely,Tracey FieldsPremier Automotive Management