Premier Care Reviews (4)
Premier Care Rating
Description: CLINICS
Address: 236 Park Place, Azle, Texas, United States, 76020-3230
Phone: |
Show more...
|
Web: |
www.mytruckbuddy.com
|
Add contact information for Premier Care
Add new contacts
ADVERTISEMENT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Thank you very much for your help in this matter It has been greatly appreciated! Sincerely, [redacted]
Initial Business Response /* (1000, 8, 2016/11/17) */
Due to HIPPA laws, I can not confirm or deny this individual is a patient at our facility
However, in general, we will work with individuals who may struggle financially with paying for their daily treatment and allow them to "charge" their
daily treatment with a signed payment contract stating they will re-pay what they oweWe keep all financial records and payment contracts with the patient/individuals treatment file
Initial Consumer Rebuttal /* (3000, 11, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They acknowledged that my first payment plan was in and at that time it was put in my account I could not chargeThese charges I'm arguing started in They acknowledged that it was put in the computer I couldn't charge in with my first payment plan but can't tell me how I received charges in Further more they're now trying to say that I'm harassing them with Revdex.com complaints and police reports when that is the avenues the professionals told me to takeFurthermore I reached out to the regional director who told me after speaking to them it was a misunderstanding and that I should talk to management again but when I tried today bI even sat down she was threatening to terminate me when all I want is to be explained how I received these charges in when that was not allowed on my account since It's convenient they're hiding behind patients rights when I'm complaining about them violating mineI also feel now I'm being targeted unfairly for bringing this to the Revdex.com and the police when that is the proper steps to take when you have an issue with a business trying to rip you off
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in this matter. It has...
been greatly appreciated!
Sincerely,
[redacted]
Review: I would like to make a formal complaint against Premier Care located at [redacted]. Before filing this complaint, I did attempt to resolve this issue with the [redacted], of the [redacted] office. She did not help me and refused to give me contact information to her [redacted] or a [redacted]. On August **, 2014, I was seen by a physician at the office. I do not have health insurance and my office visit cost $120 which I paid using my debit card. Of course, I only gave consent and signed a receipt to pay the $120 once. However, Premier Care authorized $120 to be charged to my account twice, without my consent. This should have been an easy fix but it wasnt. I contacted [redacted] shortly after my visit and brought this to her attention. From the beginning, she made the whole process terribly difficult and was completely unwilling to help me. She could not verify that her office had charged my debit card twice and made me send a screen shot of my bank account statement showing that I was in fact double charged. After doing so, she said that she would look into it and get back to me. This was on Tuesday August [redacted] and I did not hear back from her until Friday August [redacted].On Friday August **, all of the money had been credited back to my account. I went down to the office to pay the $120 as now I was credited too much money. [redacted] assured me that the correct amount of $120 would be taken from my account within a few days. She also apologized for their mistake, informing me that her billing [redacted] said the office did, in fact, charge me $120 twice. On Saturday August [redacted], I looked at my account and discovered that $120 had once again been deducted twice from my account. I went down to the office and told [redacted] that I needed a refund for my money that I never consented to have deducted from my account in the first place and now it had happened twice. At this point, there was a total of two times in which an additional $120 had been deducted from my account. She informed me that her hands were tied and she was unable to refund the money. However, she informed me that because it was their mistake, I would be refunded the full $240 for the inconvenience. She promised me that $240 would be credited to my account on Tuesday September [redacted]. $120 was finally credited back to my account on Wednesday September [redacted]. I called [redacted] asking why I hadnt been refunded the full $240 as she promised and she told me, contrary to what she had said on Friday, that it wasnt the offices fault, but my banks fault. I asked to speak to her [redacted] and she promised to have him call me that day. I never received a call. I called my bank as [redacted] had suggested and they informed me that Premier Care had authorized $120 to be deducted from my account twice on August **, 2014. Therefore, the fault is with Premier Care, not my bank. I had already sent proof of this, yet [redacted] was requesting more, even though she had already admitted to the mistake. I e-mailed all of this information to [redacted] to the attention of [redacted]) and [redacted]) and my e-mail was ignored. My main concern is how this facility authorized more money to be deducted from my bank account than I consented to on multiple occasions. Im wondering if this was truly a mistake or if this was a scam done to other patients as well. The incompetence with which this was handled is appalling. I should have never had to fight to get my money back that was wrongfully taken from me. My fear is that additional charges could be debited from my account at any time, which could cause me to possibly overdraft my account or prevent me from being able to pay other bills, etc. Thank you for your help in this matter.Desired Settlement: Since I was promised a refund of $120 by the [redacted], I would like to have this refund honored.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you very much for your help in this matter. It has been greatly appreciated!
Sincerely,