Premier Automotive Trends, LLC

The customer requested wheels, we ordered wheelsThe order was wrong (our supplier made the mistake), so we gave the customer a free upgrade as an apologyThe customer had someone else work on the wheels without our knowledge, and expected us to pay the bill We were unhappy, but we understood the situation, so we refunded for the tint job ($60)The customer was still unhappy so we offered a compromise, We paid out $to the customerNow the customer is telling us that we need to pay for a second bill that involves their sensors without consulting with us prior.The customer decided to bring their vehicle to someone else, to be tampered withThe customer never gave us a chance to fix the situation once they leftThere is a large sign in our store stating our warranty policyThere is a small description at the bottom of their receipt that states our warranty policy.We will not pay the customer every time they feel angryThe sensors were the original sensors (customer’s request)When we make mistakes, we make up for them, the customer has experienced thisThe customer never gave us the chance to fix the later problem and voided their warranty doing soWe were obviously doing everything we could to try and keep the customer happy.Stated on the customer's receipt: Labor is guaranteed Year for the original vehicle ownerNo refunds on any Opened/Damaged merchandise or special ordersAll sales are FINALA 5% Misc charge will be added to labor.Warranty on labor will be voided if tamperedRims and tires do not have any warrantyFor manufacturer defects, customers are to pay for shipping warrantyNo Returns On Products All Sales Are Final On ALL Products!! >>If you believe to have issues with your vehicles that may have resulted from the products or installation by Premier Auto Trends, our technician is to evaluate the issuePremier Auto Trends will not refund any dealer service charges unless authorized by management

The customer requested wheels, we ordered wheels. The order was wrong (our supplier made the mistake), so we gave the customer a free upgrade as an apology. The customer had someone else work on the wheels without our knowledge, and expected us to pay the bill.  We were unhappy, but we...

understood the situation, so we refunded for the tint job ($60). The customer was still unhappy so we offered a compromise, We paid out $50 to the customer. Now the customer is telling us that we need to pay for a second bill that involves their sensors without consulting with us prior.The customer decided to bring their vehicle to someone else, to be tampered with. The customer never gave us a chance to fix the situation once they left. There is a large sign in our store stating our warranty policy. There is a small description at the bottom of their receipt that states our warranty policy.We will not pay the customer every time they feel angry. The sensors were the original sensors (customer’s request). When we make mistakes, we make up for them, the customer has experienced this. The customer never gave us the chance to fix the later problem and voided their warranty doing so. We were obviously doing everything we could to try and keep the customer happy.Stated on the customer's receipt: Labor is guaranteed 1 Year for the original vehicle owner. No refunds on any Opened/Damaged merchandise or special orders. All sales are FINAL. A 5% Misc charge will be added to labor.Warranty on labor will be voided if tampered. Rims and tires do not have any warranty. For manufacturer defects, customers are to pay for shipping warranty. No Returns On Products All Sales Are Final On ALL Products!!  >>If you believe to have issues with your vehicles that may have resulted from the products or installation by Premier Auto Trends, our technician is to evaluate the issue. Premier Auto Trends will not refund any dealer service charges unless authorized by management.