Premier Auto Service

Ms*** had her fuel pump replaced on 7/9/We have a month 12,warranty on our partsShe came in on 8/9/17, over a year later and miles later, technically we did not have to do anythingSince she is a good customer and was just in for other work, I agreed to call my supplier had them warranty out fuel pump and she only had to pay the laborShe agreed to this and that was what was done

Initial Business Response / [redacted] (1000, 9, 2015/12/01) */ This customer had originally approached our businessHis car was damaged in an accidentWe have a body shop linked to our companyFrom what I understand, Premier Auto Body just gave him and estimate for repairs with his insurance, and Premier Auto Service actually did the workLong story short, he brought us the carHe had the estimate done at our body shopHe brought it in for mechanical repairs and he had the estimate and said he needed more things fixed on his car that was damaged in the accidentHe had the car fixed and aligned from the accident and picked up the carLater in the month, he called back stating that the car would die occasionally when he was drivingWe found he had multiple codes and system failures due to lack of maintenanceWe told him he needs a tune-up, a non-functional crank sensor, etcWe finally found out that issues with his B Pillar were more than likely caused from his accident which should have been filed with his insurance companyHe completely fabricated everything in his complaintHe brought his own spark plugs that we said we couldn't warrantyHe burned out his starter which we replaced at no charge and covered the tow - over $2,worth of repairsWe discounted his repair to make his car run all the way down to $500, which he couldn't even pay for, and he finally came up with $450, so we allowed him to take his vehicleHe's gotten between $2,000-$3,of free work from us, so is not deserving of the $refundI have receipts and documentation stating that we replaced this, including his signature

Initial Business Response / [redacted] (1000, 6, 2015/02/12) */ To Whom It May Concern, Ms [redacted] originally had the brake work performed at our Lindbergh location and they were working with the customer to correct the issue when they referred the customer to our locationWhen the [redacted] brought the vehicle to us on Saturday January 31, we looked into the customers complaintWe then took the front brakes apart and cleaned and lubed all brake pad contact points along with the slide bolts to prevent abbrake pad wearWe also replaced the front brake pads with new and resurfaced the front brake rotorsWe then inspected the rear brakes to verify that all the brakes are working properlyThis was all completed at no charge to the customerWent through the repairs with the customer and they left happy with the repairs that were completed Thank You Premier Auto Service

Our service manager, [redacted] called her last week and she said she should have not filed the complaint and that she jumped the gun This was resolved prior to the complaint being filed

Customer brought vehicle in for service on 2/9/ Vehicle was due for an oil change and the "Service Engine Soon" light was on at that time After diagnostics customer was told that the first step was to change the oil and verify that it was filled to the correct level Customer was also advised that this may not correct the problem and that the "Service Engine Soon" light may returnCustomer returned on 2/14/with the "Service Engine Soon" light back on Upon inspection we noted a hole in the rear of the intake manifold that was leaking vacuum We also found that the spark plugs had been damaged by the poor running condition of the vehicle We replaced the intake manifold, gasket, and spark plugs Customer was charged $for this serviceCustomer returned around 2/22/with the "Service Engine Soon" light back on We found that of the camshaft position sensors had failed As a courtesy to the customer we cleaned and reinstalled the sensors Testing showed that they were working correctly at that time Customer called on 2/23/claiming that the vehicle was smoking Customer requested we tow the vehicle to the shop We made arrangements for this but the customer called back and said that she was having [redacted] tow the vehicle since they could arrive sooner No offer or implication was made that there would be reimbursement for this serviceWhen vehicle arrived we found some oil spilled from the previous service and "Service Engine Soon" light was back on As a courtesy once again, we cleaned up the oil and replaced both of the camshaft position sensors at our expense Subsequent failure of the camshaft sensors had nothing to do with the original repair That repair was completed correctly and does not warrant any type of compensation In good faith, despite the fact that we were not liable, we compensated the customer for their time by repairing this subsequent issue at no cost and offered a $credit to use at the storePremier has successfully resolved every problem at no additional cost to the customer above the $that was originally agreed upon

Per system records, we did receive and respond to the dispute filed by *** ***, so the dispute was fully filedWe are not responsible for whether or not the customer's financial institution decides to refund the money after all necessary documentation has been sent to themWe are unable to issue any refunds to this account due to the disputes against the charges. We do not sell or distribute products outside of the United States.We apologize for any inconvenience

*** Please See Attached Documents ***
To whom it may concern:Per the trials terms and conditions it states that the customer is going to be sent a day supply of productin which the customer has days to evaluate itIf we do not hear from the customer within their daytrial
period we will assume that the customer enjoys the products and they will be billed accordingly forthat productThis was outlined in the terms and conditions that Ms*** agreed to when the orderwas placedMs*** placed her initial order for Nov us Instant Lifting Formula on September 20, 2015.The trial period then started on September 20, and ended on October 4, Ms*** was thenbilled full price for that product on October 5, Per system records, Ms*** did not contact ourcustomer service department until October 7, and the subscription was cancelledIt also states inour terms and conditions that we cannot accept packages that are returned to sender or any productsthat have been opened and usedAs a courtesy, however, we will issue a full refund of $in goodfaith that Ms*** will return the product back to our fulfillment centerMs*** needs to allow 7-business days for that refund to reflect in her bank account and she can return the product back to theaddress below:Novus/#FulfillmentPO Box ***StPetersburg, FL 33743Thank you and have a nice day
Katie T***
Novus Customer Support

I took my vechile on Friday to get ac fix for the third time he ec0lain the ac compressor was bad change it to a new compressor check all the ac line and explainThat was the only issue got Into my Cecile and not even a mile ac stopped working called his place he did not answer called four days later and explain situation and he stayed car ac can be broken somewhere else after he explain to me everything was fine in the ac line they even put computer and nothing came out he was very unprofessional and lack customer service

I am the General Manager of Oak Woods Cemetery, and I am in receipt of the recent complaint filed by *** *** I have investigated Ms*** concerns and appreciate the opportunity to respond as I believe there has been a misunderstanding Ms*** initially contacted Oak
Woods Cemetery to purchase a crypt for her mother. At this time, she was advised that there was an additional fee for the opening and closing of the crypt as well as an additional fee for any memorialization she desired; however, she indicated she would purchase these items at a later date. The transaction was completed and Ms*** was inadvertently provided with a 10% discount, totaling $1,190, which she should not have received. This discount was only available to customers purchasing prior to the passing of their loved one; however, Ms*** mother had already passed. Ms*** subsequently contacted the cemetery to finalize her mother’s burial arrangements and was advised that the remaining amount due for the crypt must be paid prior to the service as specified in the contract. Additionally, she was reminded that she must pay the charges associated with opening and closing of the crypt prior to the date of the service Ms*** requested the 10% discount that she previously received and was advised that she had received the discount in error and was not entitled to an additional discount for the merchandise and services she was purchasing. After repeated attempts to contact Ms***, payment was eventually provided and the services proceeded as requested I am truly sorry for any miscommunication regarding the additional charges associated with the burial of Ms*** mother and any confusion regarding the discount she inadvertently received on the purchase of the crypt; however, I do not believe that representatives of Oak Woods acted inappropriately (in fact, Ms*** received the benefit of a $1,discount she should not have received.) As a result, I must respectfully decline Ms*** demand for a full refund as well as a waiver of any fees associated with moving her mother to another cemetery. The family may certainly move their loved one if they desire to do so; however, they will be required to pay the fees associated with such a move I hope this has been responsive. Please let me know if you have any questions or would like to discuss further *** *** General Manager Oak Woods Cemetery *** ** *** ***
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RE: Complaint ID# [redacted]/[redacted] To whom it may concern, In regards to the complaint that was received and the complainant [redacted], our position on the matter is below for your review. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of...

product for the price of shipping as part of a 14 Day Trial, which begins the date of the order. You have 14 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. We did not receive a cancellation request in the 14 Day time frame, so we charged the full price for the product that was ordered. The original order was placed as of 8/3/2016 and, being that the customer did not contact us regarding the account until 3/21/2017 to let us know that she hadn’t received the product, we are unable to do anything for previous charges. We have not received any returns from the customer, even though RMA numbers were issued for a valid return of the most recent shipment. However, as a courtesy to the customer, we have issued full refunds on the most recent charge that was billed to their account.   Please be advised that while refunds typically take 5-10 business days to process, I have seen it take up to 30 days. Sincerely, Rachel NovuDerm Customer Support

Complaint: [redacted]
I am rejecting this response because: Over the course of my family's mistreatment I tried SEVERAL times to speak with someone of higher authority. I was never advised of Ms. [redacted]. I spoke with several staff members at Oak Woods as well as calling Dignity headquarters. All to no avail. Also, in reading about proper procedures for burial sites, I know that I was supposed to receive paperwork for a deed. It is going into next year and I have yet to receive proper paperwork. Both of these examples confirm Oak Woods disregard for respecting family requests and following proper procedure. To make matters worse, the audacity of Ms. [redacted] to insist on my family to pay for removal services confirms her lack of responsibility acceptance & lack of understanding the weight of her staff's NUMEROUS errors. Oak Woods is still not able to explain how ANY OF THIS is acceptable business practices. 
Sincerely,
[redacted]

To whom it may concernAccording to my complaint agains NOVUDERM INSTANT LIFT. ID [redacted] I have just read the answer that the company NOVUDERM gave to you, and I must say that1.- The information they give to the costumer when ordering the product, is not clear about cancelling the order and it is also misleading.2.  The company offers a product for a 14 day trial but the product arrives after those 14 days, making it impossible to cancel the product if the client doesn´t like it.3. The most important: It´s not true that they already gave me a full refund of March, They haven´t given me anything, in spite of the fact that I returned the product on time and according to their requirements.  So, the answer that they are giving to Revdex.com organization is not  true.And I would like to ask you not to close this case yet. until at least I really receive what NOVUDERM  affirmed, (my refund of the 97.41 dollars) Thank you so much for all the communication you have had with Novuderm on my behalf.[redacted]

Complaint: [redacted]
I am rejecting this response. But I know that this company Novuderm is not doing the right thing, and sooner or later the company will have serious consequences for what they are doing. Now They are also in Mexico and I  hope somebody can stop what they are doing all around the world.
I am not going to do anything more now,
Sincerely, Thank you dear Ms [redacted]. 
[redacted]

I am dismayed to read a negative review of this business, especially one with negative comments about [redacted]. My experience with Premier was top notch.

I had the misfortune to be involved in an accident recently, but the silver lining is that in my damaged car I found my way to Premier Auto. It was Saturday afternoon, close to closing time and [redacted] couldn't have been more polite and helpful. He assessed my car and let me know that it was unsafe to drive, then he helped me get a rental car lined up, and even drove me to the rental car pick up location so I didn't have to take a taxi!

His initial assessment of the visible damage turned out to be quite accurate. He forewarned me that with that picture of visible damage, there were certain other more costly damages likely to be present, once the car could be gotten up for a better look. That is exactly what was found two days later. My insurance adjuster confirmed his findings. [redacted] explained it all to me in plain English (I am not a "car person"), while the insurance adjuster was not nearly as clear. After reviewing the insurer's report with [redacted], I understood why my insurer declared the car a total loss, and why I was better off getting another car rather than repairing my damaged one.

I do not live in the Phoenix area, but I will most definitely be taking my next car to Premier Auto for [redacted] to check it out before I buy it. It is well worth it to drive a few extra miles for a reliable mechanic in a reliable shop.