Premier African Mango

Dear [redacted] ,We apologize for any inconvenience we may have caused youWe value customer service satisfaction very highly for our Premier African Mango Cleanse productPer the terms of our service, we require all customers to cancel before the day trial period to avoid any monthly subscription feesRegardless, we have provided you the full refund for your order in the amount of $467.16, as we value your customer satisfactionHowever, $of this refund may be delayed since two of the charges were made in June and JulyYou should expect to receive notification of your refund within 3-business days, but no later than 7-daysFeel free to notify us if you should have any further questions or concerns.Sincerely,Premier African Mango Customer Service Departmentinfo@premierafricanmango

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program Please see the following check-out http://www.premierafricanmango.com/payment.php for more information We do, however, feel for this customer's concernsAnd, we strive to make sure that every one of our customers are totally satisfiedFor this reason, we have refunded the customer back the full refund of $as of July 7, This amount should reflect in the customer's bank statement within business days Feel free to let us know if you should have any questions

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriouslyBefore customers commit to our day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program
Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information
We do, however, feel for this customer's concernsAnd, we strive to make sure that every one of our customers are totally satisfiedFor this reason, we have refunded the customer back the full refund of $as of 8/1/This amount should reflect in the customer's bank statement within business days
Feel free to let us know if you should have any questionsTake care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program....

Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.
We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86 as of July 7, 2014. This amount should reflect in the customer's bank statement within 7 business days.
Feel free to let us know if you should have any questions.

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Premier African Mango Cleanse product. Per the terms of our service, we require all customers to cancel before the 14 day trial period to avoid any monthly...

subscription fees. Regardless, we have provided you the full refund for your order in the amount of $467.16, as we value your customer satisfaction. However, $155.72 of this refund may be delayed since two of the charges were made in June and July. You should expect to receive notification of your refund within 3-5 business days, but no later than 7-10 days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Premier African Mango Customer Service Departmentinfo@premierafricanmango

Review: I have been trying to close my account and receive a return number for not one but two packages that I received and was charged for. I have called numerous times, other times the line was constantly busy and I have also left messages.

I have not received my return numbers and have spoken with a customer service rep by the name of Shy who was unable to resolve this matter and was unable to get her manager to speak with me. She wished me a good day and hung up. All scripted responses! It clearly states on your website that if the customer is not pleased with the product to call and cancel account. I called and canceled. Was not an easy task due to all of the questions and suggestions the customer service rep gave me. Again all scripted. Finally she told me that the account was closed, I did not need to send back the remaining supply. I have received two more since and have been trying to close my account and get a return number for the shipments. I have spoken with the manager Eli who says that I did not follow company policy. I called and canceled my account in May!!!

. Getting someone on the line was difficult whether it was busy or not picked up. I emailed and then I left messages. My email was addressed and was told that someone would get in touch with me. Nothing. I called and left another message…nothing. Since then I received an email from the company notifying me that my account was closed…..but there was no mention of a credit and or return number for the product. I called today and spoke with customer service, again all scripted and the manager was unavailable. I was thanked for calling and hung up on. I called again and went through the same script with “the call center manager” who said that since my cancellation is not noted, there will be no return credit. I asked to speak with his manager and was told “he is the manager”. I was unable to call in again because I am at work. Due to someone’s lack of work ethic I am stuck with the cost of two bottles. When I questioned that, the manager “could not deny or confirm” that.Desired Settlement: refund for both shipments

Review: This company charged my credit card in the amount of $77.86 and I did not authorize them to charge my account. I did not receive any product from this company either. My credit card was charged three times one week earlier by a company named Garcinia Cambogia Extract. I was lucky enough that my bank picked up on a fraudulent charge of $149.00 which the bank did not let through and the other charge for 86.00 was waiting to process. I called the company and being on the phone with them for 2 1/2 hours, they finally voided the charge of 86.00. Today I was charged by this other company - Premier Africian Mango - Called them up and was on the phone for an hour and they told me that I will not be getting a refund and hung up on me. By the way, I never received the product that was suppose to be "a free trial".Desired Settlement: I would like a 100% Refund on my credit card. Credit card that they charged me is now closed out. I would need to give you another credit card or they can send me a check.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: Spoke to someone that told me if I want my money back I need to return product. Shipped it back, tracking number [redacted]. They got it on the 24th, told me to wait 3 days for them to process the return. Now they refuse to refund my moneyDesired Settlement: I would like my money back, they can send me a check. They have the product back, I want my money back

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page:http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. We have refunded her in full as of 4/15/14.

Feel free to let us know if you should have any questions. Take care.

--

[redacted], Customer Service Manager

Premier African Mango

1-855-886-2646

Mon-Fri 6AM-10AM CST

Sat-Sun 6AM-6PM CST

Review: Product website false advertising - there is no IGOB131 in this product.This is the products that does provide the benefits falsely stated on the web site. 1-855-866-2646 ph no. on product container always busy signal and a disconnect.Charged for fees I did not authorize. Repeatedly called customer service ph# on web site- 1-877-8870. A group named Alliance Customer answers-they claim they do not and have never sold Premier African Mango. The 1-877-8870 appears on the Premier African Mango web site. Found another customer service number on a facebook scams to avoid 1-877-468-7123. The Customer service person said they would refund one payment of $79.97. No satisfactory I want all my $$refunded.Desired Settlement: Full refund of $235.69.Website taken down. Or web site content changed to state the truth this product does not contain IGOB131.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of for the last shipment of product $50.61. This amount should reflect in the customer's bank statement within 7 business days.

The customer called on 6/22/2014 and accepted 35% refund on all charges already.

Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would like a full refund. Also this note does not address the misrepresentation of the product AND that the trial purchase is actually a monthly membership. Does Premier have a digital copy of the document they say I have agreed to?

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of for the last shipment of product $50.61. This amount should reflect in the customer's bank statement within 7 business days.

The customer called on 6/22/2014 and accepted 35% refund on all charges already.

Feel free to let us know if you should have any questions. Take care.

Review: I noticed on my bank statement that I have been charged $77.86 a month for several months adding up to a total of $467.16. I have never authorized this payment, nor have I received any products from this company. I contacted the number on my bank statement and after being put on hold for an unreasonable amount of time, I was told that I was not in their system, and that they couldn't help me. They told me that I must have signed up and purchased their product.Desired Settlement: I would like the money that this company charged me for a product that I never ordered or received, refunded to my bank account.

Business

Response:

Dear [redacted],We apologize for any inconvenience we may have caused you. We value customer service satisfaction very highly for our Premier African Mango Cleanse product. Per the terms of our service, we require all customers to cancel before the 14 day trial period to avoid any monthly subscription fees. Regardless, we have provided you the full refund for your order in the amount of $467.16, as we value your customer satisfaction. However, $155.72 of this refund may be delayed since two of the charges were made in June and July. You should expect to receive notification of your refund within 3-5 business days, but no later than 7-10 days. Feel free to notify us if you should have any further questions or concerns.Sincerely,Premier African Mango Customer Service Departmentinfo@premierafricanmango

Review: iT WAS SUPPOSED TO BE A 14 DAY FREE TRIAL JUST PAY FOR SHIPPING $4.95, THERE WAS NO FINE PRINT ABOUT 2 WEEK TRIAL, BUT EVEN IF THERE WAS THEy ADDITIONALLY CHARGED MY CREDIT CARD $77.86. in less than that time... will only give my a 50% credit because I wouldve had to return the bottle unopened to get full refund, oh and also offered 14 day supply but mail a 30 day one and then screw you over by saying you received the 30 day supply... not what I wanted, not what I asked for, I have hopefully cancelled but I want all my money back, not just half... false advertising, scam want others to know what bull this is. Please just help me get full refund. their number ###-###-#### Thank youDesired Settlement: Full refund. $77.86

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I ordered the 14 day trial product. It came and I started it the next day. I got very sick. The next day I tried the product one more time to see if I would react the same way. Again I got very sick. I stopped taking the product. I figured that I would not order any more and that would be the end of it.While checking my bank account I saw a withdrawal from my account:05/13/2014DBT [redacted] (77.86)I did not give them permission to continue sending or to withdraw from my account.I called them on the 13th and they said I did give permission. I told them that I had not and wanted to talk with a supervisor.I was told they were all in a meeting, I told them I would wait. After a few minutes someone else got on the phone. I explain how I had not given them permission, and that by taking out the money from my account they had caused me to have a $20 overdraft fee. He said that I had given permission. I told him the product had made me extremely ill for two days and that I had the product and would send it back if he wanted and I would pay for the return shipping, but that I had not given them permission and had I known what the true cost was I would have never tried it because it was more than I could afford. He said they could not take the product back because it had been opened and because I was past the 15 day trial period they would not issue me a refund. He was very rude and mocking with me.I then told him that they were charlatans and hung up.Desired Settlement: I am not looking for a settlement just a refund put back into my account. The bank has withdrawn the overdraft fee.The amount is $77.86.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Premier African Mango advertised on a third-party website, offering a free 30-day trial of their product and stating that the only charge would be for shipping. Not even 30 days later, $77.86 was drafted from my banking account by Premier African Mango, without my consent. When I called [redacted] about this charge, I was told that I automatically agreed to these terms of automatic enrollment/payment when I purchased the product, and that I should have cancelled within 14 days. I did not agree to those terms. Also, [redacted] is advertising a free 30 day trial, yet they only give 14 days to try it before you make a decision to cancel?! That makes no sense. On top of that, if one winds up keeping the product, it's not a 30-day FREE trial at all--you're PAYING $77.86 FOR IT, hello?!!! I called [redacted] upon seeing the charge and even offered to send the product back but they refused to refund all of my money or accept the product back. They do not advertise their regular full price on their website in big, bold letters on a banner, but they do have "Reserve Your Exclusive Trial" and "Just Pay Shipping and Handling." www.premierafricanmango.comDesired Settlement: I would like a FULL refund, not a partial refund, and do not charge me a cancellation fee!!! I am not requesting my shipping/handling I agreed to pay, but I do want my $77.86 back. Maybe if I would have gotten this when I called in, I wouldn't mind sharing the trial offer with a friend, but now? There are plenty of other places that sell African Mango.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

Review: I ordered the Free sample that they were selling. You pay only for shipping. NO where during my ordering process does it say you have to cancel within 14 days other wise they will charge you 77.86. Their whole setup is deceiving. I called them and they were rude and not helpful at all. Their product doesnt even work.Desired Settlement: I would just like my money back.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86 as of July 7, 2014. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions.

Review: I paid $4.95 for the initial 30 day trial period for Premier African Mango. I decided to return the product before that. I was billed (taken directly out of my checking account WITHOUT MY PERMISSION) $77.84 BEFORE THE TRIAL PERIOD ENDED. When I called the company and said I was outraged and cancelling and returning product for refund, they stated that I could return the product, but they will NOT issue a refund. WHAT KIND OF REPUTABLE BUSINESS WILL NOT REFUND YOUR MONEY?? I told them I was reporting them to the Revdex.comDesired Settlement: Credit my checking account for the funds they stole from me

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

I have spoken with the company and we have settled. It's not right that they are ripping people off and I felt you should know about it

Review: On May 2, 2014 I ordered the African Mango. The very next day I received no less than 6 calls from someone..I think it was LiveBody. I told them that I hadn't received the product yet and the phone calls were harassment. They continued to call me for the next 2 days until I told them to stop. To make a long story short, I did not sign up for the LiveBody. What the African Mango company did was slide the free trial of LiveBody in under the ruse that it was free trial. At no point did they share that there would be a charge of $19.95 after 21 days. They scammed me and when I saw the charge on my account, I called LiveBody and Rose - ID [redacted] - gave me a load of crap that I signed into their website on 5/2/14 which is a lie because I didn't even know about the website. After 10 minutes of arguing with her and telling her to stop calling me a liar, and only after I told her I would report this to the Revdex.com did she refund my money. This is a total scam and Rose admitted to me that she was in cahoots with Premier African Mango. The African Mango Garcinia Cambogia and LiveBody and all linked together. I called to cancel my account on 5/15/14 with each PAM and GC but no one answered at each number. The very next morning 5/16/14 they had debited my account -05/19/2014 [redacted] -$77.86 05/19/2014 GARCINIA[redacted] -$79.97 I called them and asked for my money back and they said I couldn't get a refund, but they did cancel my account. This has been a total nightmare for me. Never again will I be rused by companies like this. They are a total scam on so many levels.I would like my money back.Desired Settlement: I would like my money back$77.86 and $79.97

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.

Review: I ordered Premier African Mango and Pure Garcinia Cambogia at no charge with a shipping and handling fee of $4.95 on January 4, 2014.There was a 14 day trail period where I had to call the telephone number on the yellow manila envelope of [redacted]. The company's name on the return envelope that I received the pills in is Spector Marketing, [redacted].On January 17, 2014 I called and cancelled my subscription as the pills made me sick.On February 26, 2014, Premier African Mango charged $77.86 against my checking account. I called Spector Marketing on March 3, 2014 and was told me that they did received my cancellation on January 17, 2014 but that I needed to call a different number to cancel the order. I asked if I could have the telephone number and was told that their company doesn't have the telephone number to cancel this order.This is really fraudulent business practices. I then called the number listed on the Premier African Mango pill bottle which is [redacted]. After the person on the phone verified my name, address and email address,, I told that they didn't see a narrative stating that I called on January 17,2014 and that the company will keep my $77.86. It seems to me that Spector Marketing and Premier African Mango share the same data base and both companies have my information.I asked the gentleman on the phone if I could speak with a manager in order for me to resolve the matter and was told that there was no manager on site.When I asked for their license number I was told that the company's license number could not be given out.I really want Premier African Mango to refund the money taken from out of my checking account without my authorization of $77.86.Thank you.Desired Settlement: Please have this company refund my $77.86.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. However, the customer has filed a chargeback with her bank in regards to the charges, and because of this, we cannot refund her at this time. Her bank has already filed a chargeback for the transactions and refunded her the amount.

Feel free to let us know if you should have any questions. Take care.

Review: Called and placed an order for a 14 day trial of supplement on November 24. Cancelled that order less than 24 hours later. Sent a follow up email to my phone cancellation, and received an email back verifying my cancellation and closure or my account on November 25. Received my credit card statement on December 23 that shows a $98.99 charge on December 9 th. Called my credit card to report misuse of my credit card by this company. Report was filed with my card holder. Charges were disputed, follow up email sent to company to correct their error and misuse of card. Lawyer has been contacted.Desired Settlement: Remove all charges from this company from my credit card account and never use this credit card again.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

Customer called in to cancel on 11/25. Account has been cancelled as of 11/25. We have not charged the customer any other amount except for the trial shipment for $4.95. Our rebill price is normally $77.86, which does not match the amount in question. We believe that the customer may have contacted the wrong company.

Feel free to let us know if you should have any questions. Take care.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

As I have previously stated, I made one call on November 24 ,2013 to order from premiere African mango a trial offer presented online for shipping only cost. I cancelled my order less than 24 hours later. When my credit card statement came there were two charges for 4.95 shipping of TWO products. The order numbers match [redacted]. Premiere insists that the GARCINIACD was not them or their product and I must have ordered something separate from their link. This did not happen, one call, two charges ( shipping and 15 days later an additional charge to my card with the same order number. In my calls to them they ( transferred numerous times to numerous people,could not explain how both products from companies not connected could record the same order number,charge my card on the same day, and mail me both products,yet insist the charge and product did not come from them. I continue my dispute.

Review: Requested refund,returned bottle,no response customer service rude. Did not receive trial amount, immediately sent full amount with charges

Lost information and need to have inappropriate charge refunded to my account. Expected a $4.95 charge and got one over $77.00. Sorry that is all I can say at this time. I am a senior and am not sophisticated on the computer and feel I have been shammed. Thank you.Desired Settlement: Refund of $77.86 to my banking account. I gave my account # and expect to have the money deposited there.

Business

Response:

Our company strives to make sure that our customers are 100% satisfied, so we take customer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to personally check the check-boxes and acknowledge the terms & conditions for our auto-ship program. Please see the following check-out page: http://www.premierafricanmango.com/payment.php for more information.

We do, however, feel for this customer's concerns. And, we strive to make sure that every one of our customers are totally satisfied. For this reason, we have refunded the customer back the full refund of $77.86. This amount should reflect in the customer's bank statement within 7 business days.

Feel free to let us know if you should have any questions. Take care.