Preferred Cleaning Service

Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] When I contracted to do a Limited Visual Inspection in December of on the property, the house was occupiedThere were items and personal property in the house that prevented full review of several areasThe sub-area crawl space was being used as a storage area by the ownersSeveral sections of the sub-area were not readily accessible and obstructed from access by items and blocked from my viewI wrote in my report that the sub-area was partially viewedIn July of 2015, I first was made aware that the new buyers of the house felt there was an issue that I did not make them aware ofI returned to the house within a day of being notifiedThe crawl space now was cleaned out, items that were blocking my view had been removed and all areas were accessibleI now could see that there were framing issuesI told the buyers that my report stated that the crawl space was only partially observedThat I could not fully view it due to items blocking my viewI thought that the issue was resolved until I was emailed by the buyer at the end of October 2015, now asking me to pay to rebuild his sub-floorI told them that the State of Nevada restricts inspectors from entry under floor crawl spaces when access is obstructed or not ready accessibleCertified inspectors are not required to move or disturb any item including, without limitation, insulation, personal items, panels, furniture, equipment, plants, soil, snow, ice, or other debrisThe buyer still felt that I was responsible, so I contacted my insurance company at the end of October and have now turned the issue over to them for their reviewThey should be getting back to me by November the 12th with there decision Respectfully, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/11) */ I am sorry to hear that Arnold Inspection Services doesn't feel as if they were unable to access the crawl spaceIn the original inspection report there are multiple pictures from deep within the crawl space indicating their presence in the crawl space during their original inspectionThe structural issues missed with our house are clearly visible from the entry point used to access the crawl spaceAlso, the sagging kitchen floor should have been a clue that further inspection was necessaryThe Inspector noted upon second visit to the house that he should've noticed the sagging floor and the issues with the floor structureFurthermore he offered to refund the price of inspectionThis offer was declined because that was not the resolution we were seekingIt is our feeling that the inspection missed items that would normally be found during an inspection such as the one Arnold Inspection Services was able to completeWe have had a structural engineer and two separate contractors out to assess the issueAll parties are in agreement that the initial inspection and subsequent report failed to acknowledge significant structural issues with our propertyOur kitchen floor is sagging and it is the contractors feeling that the structural issues could progress to the point of failureShould that event occur this house would be rendered unlivable and that situation would place my family at riskI am requesting that you pay the quoted fee by our contractor to repair the structural issueArnold Inspections has accepted that they missed these findingsThe claim that they were unable to access the crawl space is not trueWe are pleased that Arnold Inspections has turned the case over to their insurance company provided the insurance company takes action to resolve this issue Respectfully, [redacted] Final Business Response / [redacted] (4000, 11, 2015/12/04) */ Both myself and [redacted] and [redacted] came to an agreement to settle on the complaint that they brought to your officeWe reached an acceptable agreement on November 19thMy insurance was not involved in the settlement Thank you, Inspector [redacted] Arnold Inspection Services Inc Nevada Association of Certified Real Estate Inspectors Member - Revdex.com of Northern Nevada [redacted] Cell (775) [redacted] Fax (775) 852- E-mail [redacted]