Precut Auto Tint

We have stated times to the customer that the order was already shipped as ordered and that the post office has the packageYou can check the dates and tracking [redacted] Despite the customer ordering the wrong package, and it being custom cut, we still asked the customer to return the package and we will issue a full refundHere is a copy from this mornings email:"I am sorry about your experience, however it was already sent as orderedWe have noted that this was explained in a few emailsYou can send the package back for a refund when it comes in."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will consider it resolved when I receive a refund I responded in this way because there is no clear recourse on the website for returns Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Precut Auto Tint regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is correct, you did send three different packages but have not arrived to my house till todayI have not open the last two you sent due to not fitting right, these two are in the original package, I can resend these back to youI understand your cost but also understand that this was not my fault, I didn't noticed this mistake till install.So far if you want we can do the following, I can send back the two packages you send me last, I will place everything in one packageSend me the two front doors, back glass and the two small windows for the back doors for a model since the in your database is wrongAlso thank you for your idea of me cutting them but the two front doors are alittle to much for me to cut perfect as well as the back glass, is the reason why I bought pre-cut tints.Let me know because I would also like for this to end today!!! I hope to hear from you today and not tomorrowSeems like is a message a dayNeed this closed already In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We did receive a complaint from the customer that he was missing his back door pieces for his pick up truckUpon carefully reviewing his order, we have noted that the customer had ordered a base model cab which does not have back doors includedAfter politely explaining to the customer that a wrong model was ordered and that we can provide the back doors if shipping was paid for by the customerCustomer would not accept these terms and demanded that we correct this mistakeWe finally offered the customer an option of just sending everything back for a refund at a total loss to us because we cut and made a product based on his orderCustomer did not want to send anything back for a refund and instead chose to open up a complaint

In our communications, we have established that the package was delivered with [redacted] however the customer claims not to have received the packageWe have also mentioned that we will be sending a free replacement to a different address provided by the customer free of charge Understandably customer is angry for not receiving the package, however we are sending out a free 2nd package

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I cannot send the tints back in the same condition I received them since they are already installedThe wrong size was discovered by me after installing them as pictures showedAlso I don't think is my responsibility to send them back and pay out of pocket for the returnI would like a return label and the tints will have to be in a used conditionYou also have not helped me on trying to fix this!!!!! I have sent pictures and notes on what the issue is and how it nees to be rectified but nothingI will gladly send the tints back but please provide me with a return labelOr you can send me a set of tints for a BMW 328i since the ones you have listed for my year and model is WRONG!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am deeply disappointed in that the company is still unable to come to an agreement in that the wrong product was shippedIn the email I had received from the customer service representative, she had stated that I didn't order a piece rear window kit even though it is clearly stated on the packaging and the packing slip that I didAlso, even if the back windows weren't included with this kit which I was under the assumption I was seeing that I ordered an ALL window kit for my vehicle; I still did not receive what the company is considering to be the right kitI did not receive the drivers side window tint OR the correct rear window which I have proof of ordering the correct oneI was however offered a refund if I send the product back which would not be a loss to the company seeing that I'm not the only person who has a Toyota Tacoma and the item can easily be resoldThe only reason that sending it back is not an option for me is that the company expects me to pay for shipping (which is $and is almost half of the price of the product) even though it truly is their mistake In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am deeply disappointed in that the company is still unable to come to an agreement in that the wrong product was shippedIn the email I had received from the customer service representative, she had stated that I didn't order a piece rear window kit even though it is clearly stated on the packaging and the packing slip that I didAlso, even if the back windows weren't included with this kit which I was under the assumption I was seeing that I ordered an ALL window kit for my vehicle; I still did not receive what the company is considering to be the right kitI did not receive the drivers side window tint OR the correct rear window which I have proof of ordering the correct oneI was however offered a refund if I send the product back which would not be a loss to the company seeing that I'm not the only person who has a Toyota Tacoma and the item can easily be resoldThe only reason that sending it back is not an option for me is that the company expects me to pay for shipping (which is $and is almost half of the price of the product) even though it truly is their mistake
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Precut Auto Tint regarding complaint ID ***.Sincerely,*** ***

We have already sent you packages for the price of oneFor $we have already sent you *** *** *** *** *** *** ***One of the replacements was uncut material which you had agreed to cut out yourself by handCan we just send you a 4th package of uncut material to close this out?

At this time, I have been contacted directly by Precut Auto Tint regarding complaint ID ***, however my complaint has NOT been resolved because: I wanted a refund, not a discount on a second purchase
In order for the Revdex.com to appropriately process your
response, you MUST answer the question above
Sincerely,
*** ***

We are sorry about your experience, and we have attempted to help you with your projectIf you are still not happy with your results, please send everything back for a refund

If a pattern does not fit, we certainly will honor a returnPlease send back the film that you do have back to the address provided on the labelWe also do respond to all emails, so please go through the proper email channels for future communication
Thank you,
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***
*

We have responded to the customer many times and explained that the reason the patterns did not fit is because the wrong years were ordered. We still offered to send a Free replacement for the correct models, but the customer demanded a refund instead. We custom cut the patterns based on how they...

were ordered. If we made a mistake we would correct it. In this case we offered to correct the years free of charge, but customer was not pleased with the resolution and initiated a charge-back.

At this time, I have been...

contacted directly by Precut Auto Tint regarding complaint ID [redacted], however my complaint has NOT been resolved because: I wanted a refund, not a discount on a second purchase
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That is correct, you did send three different packages but have not arrived to my house till today. I have not open the last two you sent due to not fitting right, these two are in the original package, I can resend these back to you. I understand your cost but also understand that this was not my fault, I didn't noticed this mistake till install.So far if you want we can do the following, I can send back the two packages you send me last, I will place everything in one package. Send me the two front doors, back glass and the two small windows for the back doors for a 2013 model since the 2012 in your database is wrong. Also thank you for your idea of me cutting them but the two front doors are alittle to much for me to cut perfect as well as the back glass, is the reason why I bought pre-cut tints.Let me know because I would also like for this to end today!!! I hope to hear from you today and not tomorrow. Seems like is a message a day.. Need this closed already..
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have stated 4 times to the customer that the order was already shipped as ordered and that the post office has the package. You can check the dates and tracking [redacted]Despite the customer ordering the wrong package, and it being custom cut, we still asked the customer to...

return the package and we will issue a full refund. Here is a copy from this mornings email:"I am sorry about your experience, however it was already sent as ordered. We have noted that this was explained in a few emails. You can send the package back for a refund when it comes in."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

I cannot send the tints back in the same condition I received them since they are already installed... The wrong size was discovered by me after installing them as pictures showed. Also I don't think is my responsibility to send them back and pay out of pocket for the return... I would like a return label and the tints will have to be in a used condition. You also have not helped me on trying to fix this!!!!! I have sent pictures and notes on what the issue is and how it nees to be rectified but nothing.. I will gladly send the tints back but please provide me with a return label. Or you can send me a set of tints for a 2013 BMW 328i since the ones you have listed for my year and model is WRONG!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]