Precision Painting Plus

We had had several conversations with [redacted] regarding the project We also had an expert from Aboffs and an expert from Benjamin Moore reach out to [redacted] , look at the job that was done, review the products used and give their opinion to [redacted] In a correspondence via email, it has been explained to [redacted] that mold/mildew could take months to show up on the outside of the paint film If it is mildew, there is no product that you can apply to the paint film to prevent the mildew from spreading MrS [redacted] , the expert from Aboffs informed [redacted] that in his opinion, Precision Painting Plus did use the correct productsThe problem may be due to the age of the shingles MrS [redacted] dropped off a gallon of primer and topcoat so it can applied and hopefully resolve the issue at hand Furthermore, Zinsser mold killing primer was dropped off as well to apply in a few test areasWe have not received word yet from [redacted] as to the affect of products provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The regional sales manager from the paint store came by and was was willing to provide paint however, after putting another layer of oil primer which also did not cover the mold/mildew or patterns black substance, he then dropped mold stop by zinnster which worked betterThe problem here is that both products specify that they should not be applied over this black substance and it should be cleaned before applying No one will stand behind this job now that the initial products were not used according to manufacturers instructionsThe problem and expense here is that now that the oil based product was put over this black substance it is an expensive messy time consuming process to get it back to a situation that can be remediedThe experts are the manufacturers of the productsThe spec sheets for the products used clearly state that the black substance, should be cleaned before applying their productThis should be common expected knowledge for professionals using these productsI called and sent several emails prior to going to the Revdex.com that were not responded toI have attached the last sent email Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: ? ? ? IT is well within your scope of responsibilty to properly prepare a surface before paintingOur house was a typical cedar shake house from the late 60'sThe condition of the shingles is documented in your contract as is the committment to properly clean prior to applying paintWhen using an oil base ESPECIALLY it is a? known fact within the painting community that oil will lock in and promote the growth of existing mold from underneath and SHOULD NEVER be applied without proper cleaning and preperation.? We brought this to the attention of your workers and they insured us the product they were using was meant to be used this way? It is also within your scope of responsibility when using an agreed upon product as professionals to follow the manufacturers instructions and recommendationsThis completed job has left us with a situation way more involved and expensive to fix than repaintingWe hired professionals because we were not the experts and we wanted it done rightWe were assured all along that this was the case so we unfortunately did not learn about the pitfalls of incorrectly doing the job until it was too late We spent over for your company to misuse products and cause over 20K worth of damage, not to mention the time and aggrevation involved If you cannot take responsibilty for this and we cannot come to an agreement we will have to persue in court ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ?

Complaint has been resolved. ** and *** *** have received a $2,refund, which is their full deposit for the project. In addition, ** and *** *** signed an agreement stating that everything has been resolved and no further action is required by Precision Painting Plus. This complaint should be closed as resolved. Thank you in advance

Dear ** ***, I have read the complaint submitted by *** *** and have taken immediate action to resolve the matter at hand. After discussing the complaint with Jason and his supervisor, we have reached out to *** *** and scheduled an appointment for service The service is
scheduled for Monday November **, 2015. We will be reporting progress and completion of service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Precision Painting Plus was hired to paint cedar shake shingles, which we did We were not contracted to assess or treat mold That is not within our expertise There is no mention of mold treatment in the contract and everything else which is, was done.Precision Painting Plus did not attempt to collect a balance owed of $even though we fulfilled our part of the contract We felt that since *** *** was not satisfied with the work (no fault of ours)and feels that he may need to spend more money to treat the mold situation, we will take the loss to help ease his process As mentioned by ** ***, a 3rd coat was applied but there was no visible improvement to the appearance of the shingles At this time, it does not appear that we can do more than we have done already We cannot pay $20,to strip paint to treat a problem that we were not hired to resolve We are already at a loss of over $for a completed project.

We had had several conversations with ** *** regarding the project We also had an expert from Aboffs and an expert from Benjamin Moore reach out to ** ***, look at the job that was done, review the products used and give their opinion to *** *** In a correspondence via email,
it has been explained to ** *** that mold/mildew could take months to show up on the outside of the paint film If it is mildew, there is no product that you can apply to the paint film to prevent the mildew from spreading MrS***, the expert from Aboffs informed ** *** that in his opinion, Precision Painting Plus did use the correct productsThe problem may be due to the age of the shingles MrS*** dropped off a gallon of primer and topcoat so it can applied and hopefully resolve the issue at hand Furthermore, Zinsser mold killing primer was dropped off as well to apply in a few test areas. We have not received word yet from ** *** as to the affect of products provided

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The regional sales manager from the paint store came by and was was willing to provide paint however, after putting another layer of oil primer which also did not cover the mold/mildew or patterns black substance, he then dropped mold stop by zinnster which worked betterThe problem here is that both products specify that they should not be applied over this black substance and it should be cleaned before applying No one will stand behind this job now that the initial products were not used according to manufacturers instructionsThe problem and expense here is that now that the oil based product was put over this black substance it is an expensive messy time consuming process to get it back to a situation that can be remediedThe experts are the manufacturers of the productsThe spec sheets for the products used clearly state that the black substance, should be cleaned before applying their productThis should be common expected knowledge for professionals using these productsI called and sent several emails prior to going to the Revdex.com that were not responded toI have attached the last sent email
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They do not want to fix all the repairs that they didThey want to come in again and redo what they did on September * Which made my house worst It took them five week to come back and look at all the damage Than sent an email with most of the stuff not listedI have tried over and over again with them I told them everything needs to be redone not repaired againPaint job, crown molding, chair rail and railing outside the houseI have globs of paint all overIt was a very unprofessional jobMy last reply to them was to start it all over again or give me back my deposit and the money I paid for all the paint and wood If I have to hire someone else I want them to pay the difference This has been going on since August **Over two monthsNo one gets back to you My contract stayed two to three days my house would be done They we’re doing to house at one time not on my contract the workers were very unprofessional No one came to check on them or the work the stress they have put on me over this I did not break the contract they did and it’s a company that doesn’t care about their customers I am trying to resolve this but they keep lying to me and my husband I called Ken up and he said hold on a second and than I hear this call is being recorded without my permission Not that I have anything to lie about Ken, roger.dave have lied over and over again to us I want my house totally redone the right way or all monies given back to me I email Carey back and she has not replied yet to me I want this case to remain open until they come to an agreement with us I don’t think anyone should have to wait two months to have there house done also they got paint on my couch floors outside steps and my bluestone they are very aware of how bad it is A prof company would do the right thing I can go on and on what they have done but at this point they are doing nothing but lying I don’t appreciate it and being told that I am a bad person and they said alit more than that I want my house fixed which means doing everything over again at their cost Thank you ** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Precision Painting Plus strives to provide our customers with outstanding customer service and we will do what we can to resolve this complaint by coming to an amicable resolution with ** and *** ***. At this juncture, an email has been sent to *** *** describing the scope of work which we
will complete as a part of a service call and are awaiting *** ***'s response. We do request that *** *** acknowledge the email and agree to the scope of work and to paying the final balance upon completion. Carey K***Customer Experience Manager

Dear ** ***, I have read the complaint submitted by *** *** and have taken immediate action to resolve the matter at hand. After discussing the complaint with Jason and his supervisor, we have reached out to *** *** and scheduled an appointment for service The service is
scheduled for Monday November **, 2015. We will be reporting progress and completion of service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
?
?
? IT is well within your scope of responsibilty to properly prepare a surface before paintingOur house was a typical cedar shake house from the late 60'sThe condition of the shingles is documented in your contract as is the committment to properly clean prior to applying paintWhen using an oil base ESPECIALLY it is a? known fact within the painting community that oil will lock in and promote the growth of existing mold from underneath and SHOULD NEVER be applied without proper cleaning and preperation.? We brought this to the attention of your workers and they insured us the product they were using was meant to be used this way?
It is also within your scope of responsibility when using an agreed upon product as professionals to follow the manufacturers instructions and recommendationsThis completed job has left us with a situation way more involved and expensive to fix than repaintingWe hired professionals because we were not the experts and we wanted it done rightWe were assured all along that this was the case so we unfortunately did not learn about the pitfalls of incorrectly doing the job until it was too late
We spent over for your company to misuse products and cause over 20K worth of damage, not to mention the time and aggrevation involved
If you cannot take responsibilty for this and we cannot come to an agreement we will have to persue in court
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** ?

Precision Painting Plus was hired to paint cedar shake shingles, which we did.  We were not contracted to assess or treat mold.  That is not within our expertise.  There is no mention of mold treatment in the contract and everything else which is, was done.Precision Painting Plus did not attempt to collect a balance owed of $3164.00 even though we fulfilled our part of the contract.  We felt that since [redacted] was not satisfied with the work (no fault of ours)and feels that he may need to spend more money to treat the mold situation, we will take the loss to help ease his process.  As mentioned by [redacted], a 3rd coat was applied but there was no visible improvement to the appearance of the shingles.  At this time, it does not appear that we can do more than we have done already.  We cannot pay $20,000 to strip paint to treat a problem that we were not hired to resolve.  We are already at a loss of over $3000 for a completed project.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 
 IT is well within your scope of responsibilty to properly prepare a surface before painting. Our house was a typical cedar shake house from the late 60's. The condition of the shingles is documented in your contract as is the committment to properly clean prior to applying paint. When using an oil base ESPECIALLY it is a known fact within the painting community that oil will lock in and promote the growth of existing mold from underneath and SHOULD NEVER be applied without proper cleaning and preperation.  We brought this to the attention of your workers and they insured us the product they were using was meant to be used this way.  
It is also within your scope of responsibility when using an agreed upon product as professionals to follow the manufacturers instructions and recommendations. This completed job has left us with a situation way more involved and expensive to fix than repainting. We hired professionals because we were not the experts and we wanted it done right. We were assured all along that this was the case so we unfortunately did not learn about the pitfalls of incorrectly doing the job until it was too late.
We spent over 1800 for your company to misuse products and cause over 20K worth of damage, not to mention the time and aggrevation involved.
If you cannot take responsibilty for this and we cannot come to an agreement we will have to persue in court.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

We had had several conversations with [redacted] regarding the project.  We also had an expert from Aboffs and an expert from Benjamin Moore reach out to [redacted], look at the job that was done, review the products used and give their opinion to [redacted].  In a correspondence via email,...

it has been explained to [redacted] that mold/mildew could take months to show up on the outside of the paint film.  If it is mildew, there is no product that you can apply to the paint film to prevent the mildew from spreading.  Mr. S[redacted], the expert from Aboffs informed [redacted] that in his opinion, Precision Painting Plus did use the correct products. The problem may be due to the age of the shingles.  Mr. S[redacted] dropped off a gallon of primer and topcoat so it can applied and hopefully resolve the issue at hand.  Furthermore, Zinsser mold killing primer was dropped off as well to apply in a few test areas. We have not received word yet from [redacted] as to the affect of products provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:THIS HAVE BEEN RESOLVED WITH THE BUSINESS.  PLEASE REMOVE MY COMPLAINT FROM BEING MADE PUBLIC IN THE Revdex.com Business Review for this business on www.newyork.Revdex.com.org .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The regional sales manager from the paint store came by and was was willing to provide paint however, after putting another layer of oil primer which also did not cover the mold/mildew or patterns black substance, he then dropped mold stop by zinnster which worked better. The problem here is that both products specify that they should not be applied over this black substance and it should be cleaned before applying.  No one will stand behind this job now that the initial products were not used according to manufacturers instructions. The problem and expense here is that now that the oil based product was put over this black substance it is an expensive messy time consuming process to get it back to a situation that can be remedied. The experts are the manufacturers of the products. The spec sheets for the products used clearly state that the black substance, should be cleaned before applying their product. This should be common expected knowledge for professionals using these products. I called and sent several emails prior to going to the Revdex.com that were not responded to. I have attached the last sent email.
 
Sincerely,
[redacted]