Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Contact Name and Title: DrRachel [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @princesscitydental.com While we strive to make arrangements with everyone and help everyone get the care they need, it is unacceptable to cash insurance checks and keep the money that is owed our businessIn the dental industry, some insurance companies will send the benefits to the patientWe try to make reasonable accommodations for families that can't pay upfront$20/month automatic payments on a $balance were made until the card was repeatedly declinedAttempts were made to contact the customer about her card being declined for the monthly payments and no response was givenWe use collections as a last resort, but felt we had no choice OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never heard anything about my payments being declined until I received the collection co.'s letter dated 2/11/I spoke with Sherry in your office on 2/26/and she told me the problem with my debit card (which was actually a bank error and was noted on letterhead from PNC Bank which I faxed to Princess City Dental)I hope this issue can be fixed and I did NOT have any intentions on stopping any payments to your office
Initial Business Response /* (1000, 5, 2016/02/29) */
Contact Name and Title: Dr. Rachel [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@princesscitydental.com
While we strive to make arrangements with everyone and help everyone get the care they need, it is unacceptable to cash...
insurance checks and keep the money that is owed our business. In the dental industry, some insurance companies will send the benefits to the patient. We try to make reasonable accommodations for families that can't pay upfront. $20/month automatic payments on a $3817 balance were made until the card was repeatedly declined. Attempts were made to contact the customer about her card being declined for the monthly payments and no response was given. We use collections as a last resort, but felt we had no choice.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never heard anything about my payments being declined until I received the collection co.'s letter dated 2/11/16. I spoke with Sherry in your office on 2/26/16 and she told me the problem with my debit card (which was actually a bank error and was noted on letterhead from PNC Bank which I faxed to Princess City Dental). I hope this issue can be fixed and I did NOT have any intentions on stopping any payments to your office.
Initial Business Response / [redacted] (1000, 5, 2016/02/29) */ Contact Name and Title: DrRachel [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @princesscitydental.com While we strive to make arrangements with everyone and help everyone get the care they need, it is unacceptable to cash insurance checks and keep the money that is owed our businessIn the dental industry, some insurance companies will send the benefits to the patientWe try to make reasonable accommodations for families that can't pay upfront$20/month automatic payments on a $balance were made until the card was repeatedly declinedAttempts were made to contact the customer about her card being declined for the monthly payments and no response was givenWe use collections as a last resort, but felt we had no choice OFFER: Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never heard anything about my payments being declined until I received the collection co.'s letter dated 2/11/I spoke with Sherry in your office on 2/26/and she told me the problem with my debit card (which was actually a bank error and was noted on letterhead from PNC Bank which I faxed to Princess City Dental)I hope this issue can be fixed and I did NOT have any intentions on stopping any payments to your office
Initial Business Response /* (1000, 5, 2016/02/29) */
Contact Name and Title: Dr. Rachel [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@princesscitydental.com
While we strive to make arrangements with everyone and help everyone get the care they need, it is unacceptable to cash...
insurance checks and keep the money that is owed our business. In the dental industry, some insurance companies will send the benefits to the patient. We try to make reasonable accommodations for families that can't pay upfront. $20/month automatic payments on a $3817 balance were made until the card was repeatedly declined. Attempts were made to contact the customer about her card being declined for the monthly payments and no response was given. We use collections as a last resort, but felt we had no choice.
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never heard anything about my payments being declined until I received the collection co.'s letter dated 2/11/16. I spoke with Sherry in your office on 2/26/16 and she told me the problem with my debit card (which was actually a bank error and was noted on letterhead from PNC Bank which I faxed to Princess City Dental). I hope this issue can be fixed and I did NOT have any intentions on stopping any payments to your office.