Prada USA

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, I'm not asking for the refund for the original purchase of these two bags I'm asking for the refund on the repair cost of two bags If the Prada associate have told me the new repair items only last for a short period of time which I only lightly use them less than times after repaired, I would not ask for repair I understand these two bags are over years but I'm talking about the new items that the Prada replaced, if they would tell me on the two front pockets of the backpack would both come off after couple times of use, if they would tell me the handle on the mini tote needs to be re-glazed and replaced again in short period of time (because of the leather doesn't last long) The Prada associate should know alot more than I do, they should know new replaced items would not last long, they should told me in the beginning They just told me they are replaceable and should have no problem and able to use it for long time I'll give you an example, your years old car breaks down and go to the repair shop to replace a new engine but only last for miles after new replacement, would you still repair if the mechanic tells you ahead of time? This is what happen now, you get your car back but the car breaks down again and the mechanic did not tell you the new parts will only last for miles In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Feel extreme disappointed with Prada's decision and comments. Prada keep mentioned about two bags has been used for over years. My point is when I brought these two bags down to the store for repair inquiry, store associate or the repair shop should know what the issues or outcome after the repair. The associate represented the Prada, not to collect the money, they are there to give advise. Same incident happens in Louis Vuitton, I brought a hangbag down to the Louis Vuitton store to inquiry for replace a years old hangbag strap, the store associate quoted me the price but he also mentioned and advised me that the new strap may have problem or issues after the new replacement. And I have agreed with the Louis Vuitton Assoicate not to repair. That's called Customer Service, instead of following customer requested by $. Again, if the Prada Associate had gave me any advise in the beginning I would not say anything but they did not. They just gave me a quote and collect my money. I think we should just stop here and again I feel extreme disappointed with Prada's comments without taking any responsible on this incident. Thank you Revdex.com for the help.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:We write in response to the complaint filed by [redacted] and forwarded to PRADA USA Corp. ("PRADA") by the Revdex.com on January **, 2017, ID Number [redacted] (the "Complaint").Please be advised that [redacted]’s refund has been processed by PRADA as of January **, 2017. ...

Further, please note that the timing for the refund to appear on [redacted]’s account is not in PRADA’s control as it depends on [redacted]'s bank/credit card company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I purchased the shoes about 2 years ago from Neiman M[redacted] and I am unable to locate the receipt at this time to send to you.  I have attached a copy of the store receipt that I took it to for repairs and all the information you have requested is on that receipt.  I have also attached a copy of the store receipt when I took it originally for repairs along with photos of the shoes and their condition.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,PRADA USA Corp. (“PRADA”) is in receipt of:  (i) Complaint #[redacted] filed by [redacted], which was forwarded to PRADA on July **, 2015; (ii) [redacted] response to PRADA’s inquiry, which was forward to PRADA on August *, 2015; and (iii) [redacted] rejection of PRADA’s response, which was forwarded to PRADA on August **, 2015.   The following is PRADA’s final response to this matter.  As noted in PRADA’s response on August **, 2015, PRADA cannot accommodate [redacted] request for a voucher for a new pair of shoes because, as per [redacted] response, he purchased the shoes in question "about 2 years ago from Neiman M[redacted]”.  Therefore, [redacted] should address his voucher request to Neiman M[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I understand Prada's response to my complaint but why is Neiman M[redacted] responsible for a product which they did not make to provide me with a voucher?  Why should I be held responsible for shoes which are no longer made and the parts are no longer available to repair it.  As the maker of the shoes, Prada should stand by it's product 100% and as they stated, they no longer have the parts in order to complete the repair of their shoes.  That is the reason why I feel a compromise from the product manufacturer/owner should be provided to resolve my complaint.  Neiman M[redacted] did not make the Prada shoes I purchased which apparently had a defect to them.  As such, I expect the product manufacturer/owner should be held responsible for the defect of my shoes.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,PRADA USA Corp. is in receipt of Complaint #[redacted] filed by [redacted], which was forward to PRADA on July **, 2015.  In order to research the complaint and provide a response, PRADA requests that [redacted] specify the date of purchase of the shoes, the PRADA...

store location such shoes were purchased at, the PRADA store that [redacted] visited to request the repair that he references in his complaint and a copy of the receipt for the purchased shoes.Thank you.

To Whom It May Concern: We write in response to the complaint filed by [redacted]with the Revdex.com (Case #[redacted]) on April **, 2015.  Belowis the account of PRADA USA Corp. (“PRADA”) in regards to the aforementionedcomplaint; for the below reasons, PRADA cannot...

accommodate [redacted]’s requestfor a refund of her merchandise. According to PRADA’s records, [redacted] first brought themini backpack and tote to the PRADA [redacted] retail store (the “Store”)for repair on May **, 2014.  She did not provide a copy of her receipt andPRADA could not locate her purchase in its computer system.  When askedwhere she purchased the merchandise, [redacted] stated that she believed she hadpurchased the merchandise at a duty free shop at the Japan airport and at asecond boutique that she did not recall.  She stated that both purchaseswere made about 10 years ago.  She requested that the handle be replacedon the mini-tote, the zipper on the mini backpack be repaired, and all threestraps on the mini backpack me replaced.  The Store staff followed itsrepair procedures, quoted [redacted] the repair costs (which she accepted) andsent the merchandise for repair.   [redacted] did not complain of anyissues when the items were repaired and returned to her. Approximately seven months later, on February *, 2015, [redacted]returned to the Store and requested that the mini backpack and the mini tote berepaired again.  She requested that the leather tab on both front pocketsbe repaired and stated that the glue was showing on the pockets on the bag. Sherequested that the pockets of the mini backpack be stitched instead ofglued.  She also requested that the handle on the mini tote bere-glazed.  The Store staff followed its repair procedures and sent themerchandise for repair.  As a courtesy to [redacted], the staff waived therepair fee. The repair lab repaired the backpack and the minitote.  The repair lab communicated to the Store staff that they re-gluedthe pockets on the backpack but could not stitch the pockets as per [redacted]’srequest.  They explained that the design of the backpack was to havepockets that were glued to the body of the bag; stitching would result inaltering the design of the bag.  The Store staff communicated this to [redacted] when the merchandise was returned to her. [redacted] has had the merchandise for close to 10 years and theissues she has been experiencing with her mini tote and mini backpack are dueto normal wear and tear after so many years of use.  PRADA hasaccommodated [redacted] each time she has made a repair request – to the extentthat such repair requests have not required an alteration to the design of themerchandise.  [redacted] is now requesting a refund for the merchandisethat she has had for 10 years because she anticipates that future repairs maybe necessary.  PRADA cannot accommodate [redacted]’s request as PRADA doesnot provide refunds for merchandise that a client has had for 10 years, andwhich merchandise has experienced normal wear and tear.  Furthermore,PRADA does not provide refunds for merchandise due to a client’s anticipationthat such merchandise may need future repair.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
First, I'm not asking for the refund for the original purchase of these two bags.  I'm asking for the refund on the repair cost of two bags.  If the Prada associate have told me the new repair items only last for a short period of time which I only lightly use them less than 5 times after repaired, I would not ask for repair.  I understand these two bags are over 10 years but I'm talking about the new items that the Prada replaced, if they would tell me on the two front pockets of the backpack would both come off after couple times of use, if they would tell me the handle on the mini tote needs to be re-glazed and replaced again in short period of time (because of the leather doesn't last long).  The Prada associate should know alot more than I do, they should know new replaced items would not last long, they should told me in the beginning.  They just told me they are replaceable and should have no problem and able to use it for long time.  I'll give you an example, your 10 years old car breaks down and go to the repair shop to replace a new engine but only last for 1000 miles after new replacement, would you still repair if the mechanic tells you ahead of time?  This is what happen now, you get your car back but the car breaks down again and the mechanic did not tell you the new parts will only last for 1000 miles.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: PURCHASED PRADA SHOES ND SHOE MATERIAL IS PEELING OFF OF SIDES OF SHOES. RETURNED TO PRADA STORE FOR REPAIR AND WAS TOLD THAT THEY WERE UNABLE TO REPAIR. PAID $385 FOR SHOES AND SHOES WERE ONLY WORN 3 TIMES. VERY UPSET AND DISAPPOINTED BY THE LEVEL OF SERVICE AND SUPPORT THAT WAS GIVEN TO THIS ISSUE. I'M AN AVID CUSTOMER OF PRADA AND AM TOTALLY DISSATISFIED WITH THE OUTCOME. NO OTHER SOLUTIONS WERE OFFERED TO RESOLVE THIS PROBLEM.Desired Settlement: I'D LIKE A VOUCHER FROM THE STORE TO BE ABLE TO PURCHASE ANOTHER PAIR OF SHOES FOR MY DISSATISFACTION.

Business

Response:

To Whom It May Concern,PRADA USA Corp. is in receipt of Complaint #[redacted] filed by [redacted], which was forward to PRADA on July **, 2015. In order to research the complaint and provide a response, PRADA requests that [redacted] specify the date of purchase of the shoes, the PRADA store location such shoes were purchased at, the PRADA store that [redacted] visited to request the repair that he references in his complaint and a copy of the receipt for the purchased shoes.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I purchased the shoes about 2 years ago from Neiman M[redacted] and I am unable to locate the receipt at this time to send to you. I have attached a copy of the store receipt that I took it to for repairs and all the information you have requested is on that receipt. I have also attached a copy of the store receipt when I took it originally for repairs along with photos of the shoes and their condition.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,PRADA USA Corp. (“PRADA”) is in receipt of: (i) Complaint #[redacted] filed by [redacted], which was forwarded to PRADA on July **, 2015; (ii) [redacted] response to PRADA’s inquiry, which was forward to PRADA on August *, 2015; and (iii) [redacted] rejection of PRADA’s response, which was forwarded to PRADA on August **, 2015. The following is PRADA’s final response to this matter. As noted in PRADA’s response on August **, 2015, PRADA cannot accommodate [redacted] request for a voucher for a new pair of shoes because, as per [redacted] response, he purchased the shoes in question "about 2 years ago from Neiman M[redacted]”. Therefore, [redacted] should address his voucher request to Neiman M[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I understand Prada's response to my complaint but why is Neiman M[redacted] responsible for a product which they did not make to provide me with a voucher? Why should I be held responsible for shoes which are no longer made and the parts are no longer available to repair it. As the maker of the shoes, Prada should stand by it's product 100% and as they stated, they no longer have the parts in order to complete the repair of their shoes. That is the reason why I feel a compromise from the product manufacturer/owner should be provided to resolve my complaint. Neiman M[redacted] did not make the Prada shoes I purchased which apparently had a defect to them. As such, I expect the product manufacturer/owner should be held responsible for the defect of my shoes.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a pair of shoes via phone from a Prada store in Las Vegas, they were returned via [redacted] because they did not fit. The wrong size might have been sent, however, I do not know for sure as I did not check the actual size. They were refused, received back on 7/**, signed for by Charles. My sales rep, Mathew, stated they do not do refunds, only exchange or credit. He also stated this was disclosed at time of purchase, which I do not recall. I only recall giving him several different credit cards to process the order, the total purchase was over 1200. The store is located at [redacted]. The [redacted] tracking number is [redacted]. I am currently in the process of disputing the charges as the purchase was split into payment amounts using about five different credit cards. Prada should change their return policy in regard to phone orders, I do not know if the same applies to internet, as far as refunds are concerned. I can see an in store purchase being subject to no refund, however, a phone order can simply be refused and the purchase disputed with credit card company. Please advise them I need this purchase in question refunded, once that is done I will advise credit card companies to drop disputes.Desired Settlement: I need order refunded ASAP

Business

Response:

To Whom It May Concern:PRADA USA Corp. ("PRADA") is in receipt of customer complaint #[redacted]. Please be advised that PRADA has addressed the matter and [redacted] was provided a refund on Sunday, August **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello, I place an order on the Prada official website on August **. I received an unknown number phone call and email to confirm this order. I wait for a week and I emailed them to ask where is my order. Nobody responses! There is also no contact number on the official website. I will on my vocation on August ** for one month, if Prada's customer services still ignore me, I will not receive my order before my vocation. Please help me to contact to them. If I cannot receive on time, I need a full refund. My order number is [redacted]. The model code is [redacted]Desired Settlement: Prada is such a famous company. I cannot believe their customer services are such poor. If they don't want to contact with customers, nobody can find them! I really feel disappointed to them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On January [redacted], 2014 I visited the Prada San Francisco store to have them repair a Prada belt buckle. The representative took the belt and said the repair would take anywhere between 6-8 weeks. The receipt number is USP [redacted]. Fast forward to mid May I get a call from the store stating that the belt buckle is not available and they will need to replace it with a different color one. So, after almost 6 months they figure out that they don't have the right buckle? I called Prada corporate in New York and state my dissatisfaction with the service I am receiving... The rep states that I will get a call back the same day. No call back was received... since then I called Prada 3 times and was promised a call back each time.Desired Settlement: At this point the only solution is for Prada to provide me a new comparable belt at no cost... It should not take 1/2 year to repaid a belt... and wait it was not repaired... they still want to take another 6-8 weeks to put on a wrong belt buckle. Would love for this to get resolved ASAP!

Business

Response:

To Whom It May Concern,

To accommodate [redacted], PRADA USA Corp. (“PRADA USA”) contacted [redacted] on June **, 2014 and offered him store credit for the belt, the amount of which is to be determined. [redacted] agreed to the offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Prada ([redacted]) did connect with me on June [redacted] and a discussion regarding the credit was held. [redacted] promised to contact me once a credit $ amount was agreed upon internally at Prada. This has not yet occurred. Once Prada closes the loop with me I will close the Revdex.com case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

PRADA contacted [redacted] on June **, 2014 and he agreed and accepted PRADA’s offer of a store credit in the amount of $370. He stated

that his wife would visit the PRADA store to pick up the store credit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My daughter purchased a wallet for me on Dec. **, 2014 from Prada [redacted]. Upon purchasing the wallet, she was never advised that they do not have a refund policy only a store credit policy in place. I found that out on Dec. [redacted] when I went to return it. I will admit this is listed on the bottom of the receipt but upon purchasing the wallet, the sales person never verbally advised my daughter of this. My daughter is 33 years old and knows me pretty well and because of this if it were stated would not have purchased this because I have a tendency to return things. I have complained to Prada USA and also disputed the charge with my credit card company only to be told it was on the receipt so there is no recourse. The way they give you the receipt is they fold it up and put it in a little folder so by the time you get home it is too late. I understand it is on the receipt but I cannot understand how such a big company as Prada would have a policy such as this. I have returned a bag to Chanel with no problem. There should be signage in the store addressing this. I am not trying to get away with anything, I just would like to get my money back $640.89 - their wallet was returned to them in the same condition just 72 hrs later.Desired Settlement: I would like the sum of $640.89 refunded to my credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had the worst experience with the Prada Bag and customer service at at [redacted] - manager. A few months ago I bought a bag and was happy with it. Couple days ago I was caught at the rain and the bag shrink and it ran onto my dress, staining it. Today I took the bag to the store at [redacted] is a manager). The clerk pretend that she is a manager and took the bags for the repair (just don't understand whar kind of repair, if the bag giving the stains on everything)> When I was not satisfied and ask her the business card with her name, she admit that she is not a manager and called manager [redacted], who defiantly can't handle any situation.He told me that it was not a rain and I putted the bag in the water. Totally ridicules. Terrible manager [redacted]!!!!Desired Settlement: Refund the coast of the bag. If that will not work I will have to contact Small Claim Court.

Business

Response:

As requested by [redacted], PRADA USA issued a refund for the handbag.

Business

Response:

On October *, 2013, PRADA USA mailed a refund check to [redacted] at the address she provided. [redacted] was advised of this on October **, 2013 when she contacted PRADA’s [redacted] retail store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went in about repair/replacement parts about my Prada Tote Bag and a Prada Backpack in [redacted] store. Replacement items include: Backpack-replace logo, draw string and straps and two front pockets buckle and straps, Tote Bag-replace handle straps and inside lining. However when I get both items back, used for like less than 5 times in one month, the Backpack two front pockets strap started to fall off and the Tote Bag on the side of the handle strap started to peel off. So I brought two bags back to the store, they would not believe that so they send them back to the factory again to fix again. But when I got those two bag again in March, I just noticed that they just put more glue applied to those two front pocket straps, but you know if you use those two pockets often, they will fall off again, that means those two pockets cannot be used, only for decoration. And the Tote Bag, they just sharp off that area and you can see on the other area of the handle has the same problem which they will peel off sooner or later. So I told the staff at the store that I really cannot accept this condition which mean I really cannot use those two bags because they will definitely be torn in a short time. But the staff reflected that there's nothing they can do, they job just to process the order and they cannot control the quality of the order.Desired Settlement: I would like to have full refund because I really cannot use these two bags now. I spend like $650.00 to fix these two bags, if they could tell me that they cannot guarantee the quality of the job, I would rather spend couple hundred dollar more to get a brand new bag.

Business

Response:

To Whom It May Concern: We write in response to the complaint filed by [redacted]with the Revdex.com (Case #[redacted]) on April **, 2015. Belowis the account of PRADA USA Corp. (“PRADA”) in regards to the aforementionedcomplaint; for the below reasons, PRADA cannot accommodate [redacted]’s requestfor a refund of her merchandise. According to PRADA’s records, [redacted] first brought themini backpack and tote to the PRADA [redacted] retail store (the “Store”)for repair on May **, 2014. She did not provide a copy of her receipt andPRADA could not locate her purchase in its computer system. When askedwhere she purchased the merchandise, [redacted] stated that she believed she hadpurchased the merchandise at a duty free shop at the Japan airport and at asecond boutique that she did not recall. She stated that both purchaseswere made about 10 years ago. She requested that the handle be replacedon the mini-tote, the zipper on the mini backpack be repaired, and all threestraps on the mini backpack me replaced. The Store staff followed itsrepair procedures, quoted [redacted] the repair costs (which she accepted) andsent the merchandise for repair. [redacted] did not complain of anyissues when the items were repaired and returned to her. Approximately seven months later, on February *, 2015, [redacted]returned to the Store and requested that the mini backpack and the mini tote berepaired again. She requested that the leather tab on both front pocketsbe repaired and stated that the glue was showing on the pockets on the bag. Sherequested that the pockets of the mini backpack be stitched instead ofglued. She also requested that the handle on the mini tote bere-glazed. The Store staff followed its repair procedures and sent themerchandise for repair. As a courtesy to [redacted], the staff waived therepair fee. The repair lab repaired the backpack and the minitote. The repair lab communicated to the Store staff that they re-gluedthe pockets on the backpack but could not stitch the pockets as per [redacted]’srequest. They explained that the design of the backpack was to havepockets that were glued to the body of the bag; stitching would result inaltering the design of the bag. The Store staff communicated this to [redacted] when the merchandise was returned to her. [redacted] has had the merchandise for close to 10 years and theissues she has been experiencing with her mini tote and mini backpack are dueto normal wear and tear after so many years of use. PRADA hasaccommodated [redacted] each time she has made a repair request – to the extentthat such repair requests have not required an alteration to the design of themerchandise. [redacted] is now requesting a refund for the merchandisethat she has had for 10 years because she anticipates that future repairs maybe necessary. PRADA cannot accommodate [redacted]’s request as PRADA doesnot provide refunds for merchandise that a client has had for 10 years, andwhich merchandise has experienced normal wear and tear. Furthermore,PRADA does not provide refunds for merchandise due to a client’s anticipationthat such merchandise may need future repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First, I'm not asking for the refund for the original purchase of these two bags. I'm asking for the refund on the repair cost of two bags. If the Prada associate have told me the new repair items only last for a short period of time which I only lightly use them less than 5 times after repaired, I would not ask for repair. I understand these two bags are over 10 years but I'm talking about the new items that the Prada replaced, if they would tell me on the two front pockets of the backpack would both come off after couple times of use, if they would tell me the handle on the mini tote needs to be re-glazed and replaced again in short period of time (because of the leather doesn't last long). The Prada associate should know alot more than I do, they should know new replaced items would not last long, they should told me in the beginning. They just told me they are replaceable and should have no problem and able to use it for long time. I'll give you an example, your 10 years old car breaks down and go to the repair shop to replace a new engine but only last for 1000 miles after new replacement, would you still repair if the mechanic tells you ahead of time? This is what happen now, you get your car back but the car breaks down again and the mechanic did not tell you the new parts will only last for 1000 miles.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern:PRADA is not in agreement with [redacted]’s response. As stated earlier, [redacted] has had the merchandise for approximately 10 years and the issues she has been experiencing with her mini tote and mini backpack are due to normal wear and tear after so many years of use. PRADA has accommodated [redacted] each time she has made a repair request – to the extent that such repair requests have not required an alteration to the design of the merchandise. For each repair request, the Store staff followed its repair procedures, quoted [redacted] the repair costs (which she accepted) and sent the merchandise for repair. [redacted] did not complain of any issues when the items were repaired and returned to her.PRADA cannot accommodate [redacted]’s request. [redacted] is requesting a refund for the repair costs of the merchandise becauseshe anticipates that future repairs may be necessary. PRADA does not provide refunds for the repair costs of completed repairs due to a client’s anticipation that such merchandise may need future repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Feel extreme disappointed with Prada's decision and comments. Prada keep mentioned about two bags has been used for over 10 years. My point is when I brought these two bags down to the store for repair inquiry, store associate or the repair shop should know what the issues or outcome after the repair. The associate represented the Prada, not to collect the money, they are there to give advise. Same incident happens in Louis Vuitton, I brought a hangbag down to the Louis Vuitton store to inquiry for replace a 5 years old hangbag strap, the store associate quoted me the price but he also mentioned and advised me that the new strap may have problem or issues after the new replacement. And I have agreed with the Louis Vuitton Assoicate not to repair. That's called Customer Service, instead of following customer requested by $. Again, if the Prada Associate had gave me any advise in the beginning I would not say anything but they did not. They just gave me a quote and collect my money. I think we should just stop here and again I feel extreme disappointed with Prada's comments without taking any responsible on this incident. Thank you Revdex.com for the help.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My Prada eyeglasses broke after less than one year of general use. I need a replacement pair and the manufacturer refuses to help me with my problem.Desired Settlement: I need a new pair of eyeglasses.

Business

Response:

To Whom It May Concern,

In an effort to assist [redacted], PRADA USA Corp. searched its records and cannot find any record of [redacted]’s eyeglasses purchase from PRADA USA. Further, PRADA USA contacted the manufacturer of PRADA’s eyewear, Luxottica Group S.p.A, who also confirmed that it has no record of [redacted]’s eyeglasses purchase.

Unfortunately, without additional information regarding the date and place of purchase of [redacted]’s eyeglasses, PRADA USA is unable to offer further assistance.

Review: I ordered a handbag in 11/2013 through Prada's eStore. This handbag arrived with a defective zipper. When I called Prada Client Services, the gentleman asked me to return the handbag and order a new one, which I did. So, instead of providing me with an exchange, I now had two handbag charges on my credit card. When the second handbag arrived with small stains, I decided to return the handbag instead of purchasing a third handbag. In 12/2013, I purchased a different style handbag. This handbag arrived with the security tag still attached. It also had an unsmooth zipper and glue residue. When I called Prada Client Services, I was asked to return the handbag to have the security tag removed. While the handbag was being sent to their repair lab, I asked that Prada look at the zipper and remove the glue residue. Since their deliveries require signatures, in order to receive the past three deliveries, I had to stay at home. Since this was the third quality issue with their product, I asked Prada to ship the handbag for a Saturday delivery, which they assured me they would do. When I did not receive a tracking number, I contacted Prada Client Services Saturday morning to inquire about the status of the shipment. The lady I spoke with stated that the handbag was not shipped for Saturday delivery, but would be arriving Monday. I expressed my disappointment that I was not notified of this mistake and that if I had not called, I would have stayed at home to make myself available to receive this package. So, I had to ask a family member to stay at home on Monday to receive the package. I was also told that the repair lab had fixed the zipper. At this time, I told Prada that I did not pay for a new handbag that required fixing. On 12/**/2013, I asked for a new handbag without any quality issues such as zipper issues and/or glue residue/stains. It is not 12/**/2013 and Prada has not been able to send me a new handbag. I was charged for this handbag on 12/**/2013.Desired Settlement: I would like a replacement handbag. It has been 10 business days since I have been charged for this handbag, yet Prada is not working towards a speedy resolution. I would like Prada to conduct a quality review of the handbag to ensure that there are no defects to the handbag they ship me. I would like Prada to send me the handbag with an overnight delivery so that I do not need to take a day off work to receive the package.

Business

Response:

To Whom It May Concern:

We write in response to the complaint filed by [redacted] with

the Revdex.com (ID #[redacted]) on

December **, 2013. Below is the account of PRADA USA Corp. (“PRADA”) in

regards to the aforementioned complaint.

On 11/**/13, [redacted] ordered a PRADA handbag (“Handbag

1”) and wallet from the PRADA e-store, which were delivered to her on

11/**/13. [redacted] contacted PRADA and stated that she was not

satisfied with its appearance and requested a return label to return Handbag

1. On 11/**/13, [redacted] placed a new order for the same merchandise (a

wallet and the same handbag (“Handbag 2”)). [redacted] received the

foregoing merchandise on 11/**/13 and called PRADA and stated that there were

glue stains on Handbag 2. PRADA sent her a return label for both Handbag

2 and the wallet that had been delivered with Handbag 2. On 12/*/2013,

PRADA e-mailed [redacted] confirming that the refund for Handbag 2 was

processed. On 12/*/2013, [redacted] placed a new order for the same handbag

(“Handbag 3”), which was delivered to her on 12/*/2013. [redacted] emailed

PRADA on the same day and stated that Handbag 3 still had the security tag

attached to it. PRADA sent [redacted] a return label, and on 12/**/2013,

sent her a refund confirmation e-mail for Handbag 3. On Friday,

12/**/2013, the glue stains were removed by PRADA’s repair lab from Handbag 2

and shipped out to [redacted] for Monday morning delivery (12/**/2013). On

12/**/13, [redacted] contacted PRADA and requested a new handbag instead of

Handbag 2 (which was the repaired handbag). PRADA sent her a return label

for Handbag 2 and explained that PRADA cannot send her a new handbag until she

returns the handbag in her possession (Handbag 2). On 12/**/13, [redacted]

emailed PRADA and stated that she was willing to keep Handbag 2 at a reduced

cost. PRADA did not accept this offer and Handbag 2 was received by PRADA

on 12/**/13. A new handbag was sent to [redacted] ("Handbag 4") and she

received it on 12/**/2013. [redacted] was not satisfied with Handbag 4 and

returned it to PRADA on 1/*/14. On 1/**/14, PRADA e-mailed [redacted]

confirming that the refund for Handbag 4 was processed.

PRADA has attempted to locate another handbag that is the

same as the four previous handbags sent to [redacted], however PRADA’s stock at

this time only contains the four handbags that [redacted] returned.

Therefore, since [redacted] is not satisfied with the four handbags that she

returned to PRADA, PRADA is only able to process a refund for [redacted].

PRADA regrets that [redacted] was not satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Prada's response contains incorrect facts. The first handbag I ordered in November 2013 was model no. BL0812. It had a tough zipper, which I found is a common complaint online regarding Prada handbags. I returned this handbag and ordered the same model hoping that this second handbag would not have any zipper issues. Although the second handbag was minutely less tough to zip, it had glue stains, so I returned the handbag. In December 2013, I ordered model no. BN2573, which had a frame lock instead of a zipper. I thought with this model I wouldn't have to worry about any zipper issues. The subject of my complaint was model no. BN2573, yet Prada included my previous purchase history of a different model in their response. As described in my complaint, Prada sent me two defective model no. BN2573 handbags. My desired resolution was a replacement handbag in perfect condition. When I communicated this to Prada Client Services, [redacted] told me that Prada corporate had decided: (1) that I should return the second handbag for a refund; (2) that I would not be provided with a replacement handbag; and (3) that if I wanted a Prada handbag, I should visit a Prada store to personally inspect the handbag because their [redacted] had inspected the second handbag and had determined that it was in pristine condition. Yet, this second handbag had two severely chipped zipper pulls, whose photo was provided to Prada. Additionally, a Prada store is not within 100 mile radius of my home. Prada's response also states that they do have any model no. BN2573 in stock even though it is available to purchase on their website in the chalk white color (the black is "sold out"). Finally, although Prada's response states that an email was sent to me today confirming my refund, as of 4:58PM EST, I have not received any emails from Prada.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

According to my credit card, the refund was not received from Prada. However, at the same time I filed this complaint, I also disputed the charge with my credit card. On 01/**/2014, my credit card reported that the have decided to credit my account for the charge.

Review: I purchased a messenger bag from this Prada store several years ago. As part of their service to their customers they promise free lifetime repairs on all bags etc purchased from their stores. In April I brought this bag in as it needed to be repaired and I was told I would receive it back in 7 - 10 weeks. Nearly three months later I receive a call informing me they will not repair the bag. They claimed I had previously had the bag repaired by some place other than Prada which is not true. Two years ago brought my bag to Prada for a similar repair issue that I needed fixed. Two years ago they had no problem fixing my bag and returning it to me. Now two years later (because they did a poor job the first time I asked them to fix it) I needed it fixed again and they have refused. I have spoken with the General Manager and he insists there is nothing they can do.Desired Settlement: At this point I either want the bag repaired (which is preferable) or I want an entirely new messenger bag to replace the one I cannot use and that they refuse to fix.

Business

Response:

To Whom It May Concern:

[redacted], in his complaint, forwarded to PRADA by the Revdex.com on July **, 2013, alleged that he purchased a PRADA messenger bag on March *, 2009 but did not identify the retail store location where he purchased the foregoing. According to [redacted]’s complaint, [redacted] took the messenger bag to a PRADA store and had the bag repaired by the PRADA repair lab “two years ago”. This past April, [redacted] took the bag to the PRADA Soho retail store located at [redacted] and requested another repair for the messenger bag.

Absent patent defects, store personnel forward all repair requests to PRADA’s repair lab where authorized technicians assess the claimed problem (if any) and repair the article, if possible. PRADA’s repair lab services all of North America and as such, repairs may take up to 8-12 weeks to be processed. Store personnel explained this to [redacted]. On April [redacted] 2013, PRADA’s repair lab received from the Soho store [redacted]’s messenger bag for repair. The repair lab’s technicians, each having at least 10 years of experience at PRADA, carefully examined the messenger bag and concluded that it was counterfeit based on the (i) feel of the leather, (ii) feel of the metallic logo and (iii) incorrect logo on the lining of the messenger bag.

In accordance with PRADA’s policies, the PRADA repair lab did not, and could not, repair [redacted]’s counterfeit messenger bag. On June **, 2013, the repair lab sent the messenger bag to the Soho store advising that it could not repair the messenger bag because it was a counterfeit bag. In the event that [redacted]’s account is correct and he did have the messenger bag repaired “two years ago” by PRADA’s repair lab, PRADA regrets that the technicians did not identify the messenger bag as counterfeit at that time. If they had, and keeping in line with PRADA’s policies, they would not have repaired [redacted]’s bag at that time. We regret that we are unable to assist [redacted] at this time.

Business

Response:

PRADA has exhausted all resources to find a resolution to this matter while still adhering to PRADA's policies on repairs. PRADA regrets that Mr. [redacted] is not satisfied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Prada has made no attempts to resolve this issue. All they have done is ask questions, for which I have provided the best possible answers. At no point have they offered me a solution to fixing my bag unless of course the answer is "We will not honor our warranty, nor provide any customer service whatsoever."

That has been the only "courtesy" Prada has extended.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,