PRA & Associates Inc.

To Whom it may concern, We have received the dispute and Cease and Desist request on this case previously and have closed this fileMy way logistics will receive no further communication from usBest Regards,

Good Morning, We will have a different representative contact *** in order to "set up a FAIR repayment resolution"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be fully resolved upon receipt of a written confirmation which I haven't received as of 1***/
Sincerely, *** ***

Revdex.com:At this time, I have not been contacted by PRA & Associates Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We have received your complaint and addressed this matter. This file is closed in our office due to the cease and desist order on file. [redacted] will not being hearing from our company in regards to this matter.

Complainant did reach out to this office to receive written confirmation that her account is satisfied and closed. We attempted to email this letter for her, as that is our standard...

protocol. An duplicate letter has been mailed to her address on file as well. We are happy to comply with this request.

Good Morning, Both the initial charge and second charge that [redacted] is referring to was reversed. This case was also reassigned to a new representative. I left a message for [redacted] to discuss the situation further and personally inform her of the refund. We look forward to resolving...

this matter.

Good Afternoon, I have searched our accounts and was not able to find an account with the name [redacted]. Please provide additional information so I can remove all phone numbers from the case. A file number, the individual she was speaking with and/or the phone number associated with the claim...

would be best. Best Regards.

Review: I am writing this letter regarding a service I received from [redacted]).

Broker, [redacted] contracted [redacted] for shipment on 8/**/2015, whereby Herrick transported goods for my customer for the agreed upon amount of $3000. Upon delivery, [redacted] requested quicker payment options, and we sent over our factoring company's quick pay options, explaining charges associated with each selection. Once carrier chose payment option, it was then submitted to my factoring company to process for payment. My factoring company, [redacted], informed me that [redacted] was under contract with their own factoring company, [redacted], and that we could legally only pay their factoring company, without having received release of assignment. We then requested release letter from Herrick, who could not due to still being in contract. Once Herrick confirmed, their payment was processed and submitted to factoring company assigned to using the quick pay option of Herrick's selection. With payment complete, we received email from [redacted] @ PRA Recovery on behalf of [redacted] requesting MyWay Logistics pay to Herrick the amount $1000.50. [redacted]'s email to us stating "Upon review with Herrick and as they explained the situation to me. You were told by them before it came to my agency to pay them directly not their factoring company. Doing so has caused my client to charge you the collection fee which you now owe in the amount of $1000.50. Their communication with both you and Raeann explained in detail how this was to be paid. Attached are payment forms regarding the remaining fees." The fees associated with quick pay options, are listed next to each optional selection and are agreed to and signed by carrier upon submittal, to which we have made Mr. W[redacted] aware of each and every time he has attempted to contact regarding payment. I have requested Mr. West provide us with documents showing where we alleged misrepresented/miscommunicated the fees to carrier, which we have yet to receive back. We are asking this credit collection agency cease and desist any and all communication with [redacted] and their pursuit in collecting monies not due their client.

Our agreement was to pay $3000.00, less $18.00 wire transfer fee that carrier selected when choosing payment option. Total amount paid to carrier on August **, 2015, transaction#[redacted], in the amount $2982.00.

I contacted [redacted] on August **, 2015, and explained that the service was unsatisfactory. 9/*/2015 - Sent email to [redacted] that we have settled with Herrick's factoring company and released payment in full, on 8/**/2015, trans#[redacted]. Also attached all contracts, including signed payment option form completed by Herrick, acknowledging fees in association with payment selection.

On 9/**/15, [redacted] emailed "Upon review with Herrick and as they explained the situation to me. You were told by them before it came to my agency to pay them directly not their factoring company. Doing so has caused my client to charge you the collection fee which you now owe in the amount of $1000.50. Their communication with both you and Raeanne explained in detail how this was to be paid. Attached are payment forms regarding the remaining fees."

On 9/**/15, we sent ""Resolved as of last date I sent all paperwork documenting carrier payment. I'm unsure what resolution you are seeking over the amount the carrier agreed to in contract. Please advise and I can try and understand what resolution you are needing and provide needed signed documents you may be missing between carrier and [redacted]. Thanks!"

On 9/**/2015, [redacted] emailed me again, stating "I'm giving you a final opportunity to take care of the balance that is owed my client and not his factoring company. I need an answer today what you intend to do in this situation before my client Herrick Resolution instructs us to move forward regarding any possible action against you. A prompt resolution would be appreciated." To this email, I have yet to respond as I feel the agreement/contract between [redacted] and MyWay Logistics has been completed, effective 8/**/2015, with no amount due either parties. Failure to receive an appropriate response to this problem has prompted me to write directly to you.

On September **, 2015, I contacted Terri W[redacted] and explained that the service was unsatisfactory. Terri W[redacted] from [redacted] advised me that no further action was required as we fulfilled carrier's payment on 8/**/2015 via Herrick's choice of payment.

I would appreciate your assistance in resolving my complaint. I would like [redacted] and PRA Recovery to cease communication with [redacted] regarding this transaction, as payment in full as been received.

I can provide all communication records, between my company and carrier as well as my company and their recovery agent, [redacted], showing my attempts to resolve the matter.

I look forward to hearing from you soon regarding my problem. I hope to receive resolution in a timely manner on this matter. Please contact me at the above address if you have questions or need additional information. I can also be contacted by phone at ###-###-####. I may be contacted by e-mail at [email protected].

[redacted]Desired Settlement: We are not seeking settlement as we have already settled the issue between MyWay Logistics and Herrick Transpotation on 8/**/2015. We are merely informing Revdex.com of our issue with PRA Recovery in the hopes that their continuing pursuit will desist along with their emails/calls pertaining to this issue.

Business

Response:

To Whom it may concern, We have received the dispute and Cease and Desist request on this case previously and have closed this file. My way logistics will receive no further communication from us. Best Regards,

Review: I filed a complaint with another business which turned over to collections to this company, and a guy named Bill O[redacted] called and got hostile with me, telling me to give over a payment in act of faith or this company was going to get judgment and get leans on vehicles, put a garnishment of my wages and banks, he said I was acting like a little school girl, and just chest pushing not knowing what I was saying or talking about, he was being a bully and didn't know laws of Texas for debt collections. This business has a reputation online for scamming, which being associated with the business that I filed complaint with Revdex.com then they are scammers.Desired Settlement: I want this business to not contact me again in regards with business that I filed a complaint against and to lose their bar license for violating Fair Debt Collection Laws, which states can't harass, threaten or get hostile.

Business

Response:

We have received your complaint and addressed this matter. This file is closed in our office due to the cease and desist order on file. [redacted] will not being hearing from our company in regards to this matter.

Review: PRA & Associates - [redacted] (representing [redacted] ) cashed a check that I sent to them on 11/*/14 in the amount of $562.44. I requested written verification from PRA & Associates that the amount had in fact been received and collected by them. I was assured that I would receive written confirmation from them at the beginning of Dec. 2014. I made a 2nd request in mid-Dec.2014, as I had not received a confirmation as promised. As of Jan. 2014, I have not received any written confirmation from PRA & Associates. In addition [redacted] claims that they had not received any payment from PRA & Associates as of 12/**/14.This was the result of visiting a chiropractor in Aug. 2014 for minor pain - subsequent to the visit, I began receiving Tens pads regularly in the mail, for the Tens apparatus which I truly did not need.Desired Settlement: I am requesting that PRA & Associates provide me with a written confirmation that they have in fact received $562.44 from me - check was cashed on 11/*/2014.

Business

Response:

Complainant did reach out to this office to receive written confirmation that her account is satisfied and closed. We attempted to email this letter for her, as that is our standard protocol. An duplicate letter has been mailed to her address on file as well. We are happy to comply with this request.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be fully resolved upon receipt of a written confirmation which I haven't received as of 1[redacted]/2015.

Sincerely,

Review: PRA Collection agency has collected monies For us but have not paid us we have contacted the company they collected from they have confirmed $5000.00 they paid, we have called PRA many times with no response they have now blocked our office numbers and refuse to pay the money they owe us basically have stole the money also they have shorted us money on check before also the have lied on the collection amount we agreed on a 30% rate they take out 40% all the way around this company is stealing money from the people and now wont pay us at all.Desired Settlement: We want our money.