Complaint: [redacted] I am rejecting this response because: I called [redacted] on WednesdayShe told me she'd contact me back on Thursday for an updateShe hasn't contacted me back again ever since we spoke on WednesdayI told her I wanted a full refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] was seen on 5/31/for an annual exam, STD testing and refill of contraception, with discussion of possible transition to another pill The STD testing includes Chlamydia, GC, HIV, RPR and vaginal pathogens The code is the vaginal pathogens testing which is always included to include testing for trichomoniasis When the bill was presented to Ms [redacted] ’s insurance for payment, we were told that the diagnosis associated with the testing was not covered and the insurance company asked for a different diagnosis code The diagnosis code was then changed via adjustment journal on 8/ The claim was reprocessed with the new DX code of Z01.419, and CIGNA still applied the balance to patient responsibility Ms [redacted] had paid $to MedData on 09/The balance of $that was on the account has also been removed from Ms [redacted] ’s account Ms [redacted] ’s account balance is zero Austin Regional Clinic does it’s very best to ensure proper billing for all services We apologize for any discomfort this issue has caused Tell us why here
Complaint: [redacted] I am rejecting this response because: I called [redacted] on WednesdayShe told me she'd contact me back on Thursday for an updateShe hasn't contacted me back again ever since we spoke on WednesdayI told her I wanted a full refund Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Ms [redacted] was seen on 5/31/for an annual exam, STD testing and refill of contraception, with discussion of possible transition to another pill The STD testing includes Chlamydia, GC, HIV, RPR and vaginal pathogens The code is the vaginal pathogens testing which is always included to include testing for trichomoniasis When the bill was presented to Ms [redacted] ’s insurance for payment, we were told that the diagnosis associated with the testing was not covered and the insurance company asked for a different diagnosis code The diagnosis code was then changed via adjustment journal on 8/ The claim was reprocessed with the new DX code of Z01.419, and CIGNA still applied the balance to patient responsibility Ms [redacted] had paid $to MedData on 09/The balance of $that was on the account has also been removed from Ms [redacted] ’s account Ms [redacted] ’s account balance is zero Austin Regional Clinic does it’s very best to ensure proper billing for all services We apologize for any discomfort this issue has caused Tell us why here