Power World LLC

Complaint: [redacted] I am rejecting this response because: Mr K [redacted] is incorrect with his statementsI returned all bought items as he stated he would not have any communication with me and left me with no options for follow up support pertaining to the products I purchasedI have a tracking number along with a name of the recipient at his company Mr K [redacted] has been unresponsive and uncooperativeRegards, [redacted]

To Whom it May Concern: Mr [redacted] is not truthful, and I have sent documentation to the credit card company that supports my businessI am very frustrated that Mr [redacted] will go to any length to receive an undeserved refund from Power WorldHe has already refused payment of the credit card, and Power World responded to his initial complaints a documented times, after an undocumented number of times to his concernsNow, Mr [redacted] has used the Revdex.com to force me to continue being subjected to intense harassment from himI have explained to him that I cannot consciously subject my company to the brutal dishonest harassment that continues to come from this customer, which is why I refused to deal with him as a customer any longerNow, through the Revdex.com, I and my company continue to be harassed unmercifully I have never altered the facts, nor do I intend to due to unfair and dishonest customer statements

Last Fall I searched and reviewed several places for boat storage after purchasing a home in Grand Lake and also a boat earlier last year I was looking for a “one-stop” shop for my boating needs and building a relationship with a company that would offer everything I needed year after year, including winterization, storage, repair, maintenance & tune-ups, etc… I thought I had found that in Power World until an unfortunate experience I had with their company earlier this yearThe more I thought about it, and being a business owner myself of a hospitality company, I felt I needed to share this information As mentioned, earlier this year I went to Power World to get my boat out of storage and ready for use for the upcoming summer season After receiving my boat it was very apparent to me that the hull and trailer had been clearly hit and cracked in several places by something very heavy while in their storage area Prior to placing my boat in their storage facility it was in perfect condition I spoke with Matt and his staff in their service department regarding the damage and was basically told that “Power World didn’t cause it”, and that “I must have dropped it off that way” Obviously, they can say that it is my word against their word regarding the damage to my boat, and needless to say I left there extremely disappointed with Power World's customer service and the way the matter was handled No resolution, solution or apology was offered I was just left to take my boat and get it repairedInterestingly enough, they did paint over the dents/scratches on the trailer after I pointed it all outAs you know there are not a lot of companies in the Grand Lake area that provide quality boat service & repairs I was left with the inconvenience and hassle of taking my boat to where it was purchased, Colorado Boat Center, for repair Fortunately they were able to assist me, however the cost to repair the damage was $3,(repair order enclosed)As you can imagine, this entire ordeal really didn’t sit well with meAnd knowing the size and popularity of their company, I find it shocking that Power World doesn’t have a system in place, like marking down existing damage on a boat, and having them and the customer sign it, prior to putting it into storage Not only would this protect their company, but at least the customer would be on the same page when the boats come in/out of storage I am also disappointed that when it did happen and Power World had the chance, that Power World simply didn’t choose to do the right thing with a customer and to right a wrongI understand that mistakes are madeIt is very unfortunate that this incident happened and now Power World has lost a paying customer that wanted to do business with them for years to comeThey could have had a customer for life, and one that would speak highly of them and refer them to othersIn my mind, customer service is of the utmost importance to a business; that’s what keeps them coming back Unfortunately Power World did not meet my expectations or standards in this regardI am not writing this because I feel that I am owed anything or am angling for any kind of retributionI just wanted future customers to be aware of it, so hopefully Power World could use as a learning tool and example moving their business forward

Complaint: [redacted]
I am rejecting this response because: This company received the returned goods and I have proof of it. I do not wish to harass this company and would like this to end with a full refund so I can move on. Mr K[redacted] is unprofessional and is making false statements. I have proof of this as well in documented corrsepondance from power world and Mr K[redacted]. Why a business would behave in this manner is beyond my understanding. When Mr K[redacted] informed me he and his company would no longer have communication with me I had no other options but to return all items purchased as I would have no support from this company regarding the purchased items. If Mr K[redacted] would check with his employees he would learn that the items were received by his company. Instead of taking any of this personal and instead deal with this in a professional manner.  I will be happy to supply proof of the return along with any of the emails that went back and forth. It will be clear that this is not harassment but instead just an avenue of resolve. 
Regards,
[redacted]

To Whom it May Concern:
Mr. [redacted] is not truthful, and I have sent documentation to the credit card company that supports my business. I am very frustrated that Mr. [redacted] will go to any length to receive an undeserved refund from Power World. He has already refused payment of the credit card, and Power World responded to his initial complaints a documented 3 times, after an undocumented number of times to his concerns. Now, Mr. [redacted] has used the Revdex.com to force me to continue being subjected to intense harassment from him. I have explained to him that I cannot consciously subject my company to the brutal dishonest harassment that continues to come from this customer, which is why I refused to deal with him as a customer any longer. Now, through the Revdex.com, I and my company continue to be harassed unmercifully.  I have never altered the facts, nor do I intend to due to unfair and dishonest customer statements.

To Whom it May Concern: In regard to [redacted] complaint (#[redacted]), the statements regarding his return of items is false. On three documented occasions (all documents were sent to the credit card company when Mr. [redacted] disputed the charge) Power World confirmed parts shipments...

with invoices that were twice emailed to Mr. [redacted] and then attached to a packing container on the side of one of the boxes. As the General Manager, I first confirmed with managers that they had sent via email the invoices that Mr. [redacted] requested, and then after continued complaints, personally watched a copy being sent. After those efforts to appease the customer (Mr. [redacted]), my staff and I continued to receive rambling, accusatory and incoherent emails that were very difficult to follow and continued to make statements – mostly regarding a failure to send invoices – that were demonstrably not true (which I actually demonstrated to the credit card company regarding Mr. [redacted] payment dispute). At that point, I informed Mr. [redacted] that I would no longer accept communications from him as they were beginning to verge on harassment and were beyond understanding or resolving, as they were not in any way true. It was after that period that we received the information regarding the disputed payment from Mr. [redacted]. At that time, as I have mentioned, I sent documents supporting my right to be paid to the credit card company, and, honestly, wasn’t aware of the results of our response to Mr. [redacted] credit card dispute. Thank you, Joe K[redacted] GMPower World LLC9708879337

This is feeling very tired. I have never had a personal reason to stop business with a customer who harasses myself and my employees. It's a professional reason. There is clearly a he said/she said kind of deal going on here, and now I have been placed in a no win situation because the customer refuses to stop being dishonest. It is not a personal issue, but a professional issue. I'm very sorry to deal with this on a daily basis, and I feel it's some sort of neurotic, possibly dangerous, stalking type of customer whom I fear because of the continual unreasonableness of these responses, and the impossibility of solving the problem. The last I looked, Mr. [redacted] had refused to pay the charges he is asking for, and we have never received the payment he wants back. I don't want to pay him back for money that the credit card company never gave us. I'm confused how I owe him over 1700.00, which would be the case if I refunded 872.00 that I never got paid. Mr. [redacted], I'm not saying this personally, is out to get money back I never received??? Even if this comes out as a complaint toward Power World, I have to get our company away from this harassment. Unfortunately, regardless of what happens, Power World simply cannot have any more contact with this former customer.

To Whom it May Concern: In regard to [redacted] complaint (#[redacted]), the statements regarding his return of items is false. On three documented occasions (all documents were sent to the credit card company when Mr. [redacted] disputed the charge) Power World confirmed parts shipments with...

invoices that were twice emailed to Mr. [redacted] and then attached to a packing container on the side of one of the boxes. As the General Manager, I first confirmed with managers that they had sent via email the invoices that Mr. [redacted] requested, and then after continued complaints, personally watched a copy being sent. After those efforts to appease the customer (Mr. [redacted]), my staff and I continued to receive rambling, accusatory and incoherent emails that were very difficult to follow and continued to make statements – mostly regarding a failure to send invoices – that were demonstrably not true (which I actually demonstrated to the credit card company regarding Mr. [redacted] payment dispute). At that point, I informed Mr. [redacted] that I would no longer accept communications from him as they were beginning to verge on harassment and were beyond understanding or resolving, as they were not in any way true. It was after that period that we received the information regarding the disputed payment from Mr. [redacted]. At that time, as I have mentioned, I sent documents supporting my right to be paid to the credit card company, and, honestly, wasn’t aware of the results of our response to Mr. [redacted] credit card dispute. Thank you, Joe K[redacted] GMPower World LLC9708879337

Complaint: [redacted]
I am rejecting this response because:
Mr K[redacted] is incorrect with his statements. I returned all bought items as he stated he would not have any communication with me and left me with no options for follow up support pertaining to the products I purchased. I have a tracking number along with a name of the recipient at his company.   Mr K[redacted] has been unresponsive and uncooperative. Regards,
[redacted]

To Whom it May Concern:Mr. [redacted] is not truthful, and I have sent documentation to the credit card company that supports my business. I am very frustrated that Mr. [redacted] will go to any length to receive an undeserved refund from Power World. He has already refused payment of the credit card, and Power World responded to his initial complaints a documented 3 times, after an undocumented number of times to his concerns. Now, Mr. [redacted] has used the Revdex.com to force me to continue being subjected to intense harassment from him. I have explained to him that I cannot consciously subject my company to the brutal dishonest harassment that continues to come from this customer, which is why I refused to deal with him as a customer any longer. Now, through the Revdex.com, I and my company continue to be harassed unmercifully.  I have never altered the facts, nor do I intend to due to unfair and dishonest customer statements.