Initial Business Response / [redacted] (1000, 5, 2016/06/20) */ Customer began service at the location 4-27-and only one customer payment has posted to the account on 7-24-If customer has made payments on the account that have not posted, customer should review with bank to determine where payments posted Company reads the meter each month and sends a bill for consumption of electric per the cost approved by the West Virginia Public Service Commission as per Potomac Edison's Tariff The Company sent a medical certificate to the customer's doctor as requested, however the doctor refused to sign the medical certificate paperwork, therefore medical certificate was denied Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have paid my bill every month, and the doctor dod NOT refuse to sign the medical certificate , I was right there when she signed it and faxed , so try again Final Business Response / [redacted] (4000, 9, 2016/06/24) */ Further review of the account determined that the customer's doctor refused to sign a medical certificate on 6-10-16, however another medical certificate was received on 6-15-that was signed by a doctorThis medical certificate was accepted and the Company is currently negotiating a payment plan with the customer on the account balance of
Initial Business Response /* (1000, 5, 2016/06/14) */
An installment was accepted on the account by the customer on 3-7-16 to pay a down payment of 224.20 by 3-8-16 and the remaining balance in installments of 65.00 plus the current bill for 6 months. The down payment was received 3-7-16 of...
224.20. The next bill issued 3-23-16 for 210.71 with a due date of 4-12-16. No payment was received in April. The next bill issued 4-21-16 for a total due of 409.24 (past due 210.71 and current bill of 198.65) due 5-11-16. A payment of 210.66 was received 5-10-16. This was not the full amount due, therefore a termination notice issued 5-31-16 for 461.20 (catch up on IP 198.53) with a termination date on or after 6-7-16. A payment of 198.53 was received 6-13-16.
The account remains past due for 184.06 that was due 6-9-16.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I may owe a bill but this does not explain why they are so inconsiderate of there customers. If you call them and try to get an extension let's say for a week from whatever date because you don't get paid until then and dont have the money right now they will tell you we don't allow extensions and will come out and shut off your electric. They are not willing to help their customers other than offering an installment plan in which when you get on you still have to make a payment that day. Yes I know it is our responsibility to pay our bill on time but when you need a little help you need a little help and they just don't care if you do.
Final Business Response /* (4000, 9, 2016/06/16) */
An installment plan on an account is splitting up a past due balance over future bills, also known as an extension.
Reviewed customer's account history and in the last 24 months Company has granted the customer 4 installment plans on past due balances and 4 formal extensions to pay past due balances.
Customer may be eligible for utility assistance and should apply at local DHHR office or by calling WV211.
Final Consumer Response /* (4200, 11, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes these are installment plans not extensions. I have called before to get a couple days EXTENSION and was told no it either had to be paid or was going to be off. Not all people can just walk into the DHHR and get assistance. Some of the people that work for this company are the most unprofessional acting people I have ever spoken with. I was off work one time for a couple months due to an injury and had not received my workers comp check yet to pay any of my bills and I called in to tell them I had a hardship and was not able to pay until I got my check and I was told that they could not help me that it had to be paid or shut off. So I was told no extensions and now they say they offer extensions other than installment plans is that correct. So when I have to call in and get an extension there shouldn't be a problem. Like if my bill is due and won't have the money until my pay date there won't be an issue with that extension.
Tell us why here...
Potomac Edison received the solar application from Vivint
Solar Developer via email on 2/2/15 for this customer. The application fee of $138.70 was
posted/received on 2/17/15, the job was then placed in queue for the application
review. Conditional approval was granted on...
3/19/15; with the statement that a
service upgrade to replace secondary service conductors would be needed to
support the solar array. Instructions were provided to Vivint on how to apply
for the required upgrade. Potomac Edison
received request for a work order in July 2015. Contact was not made with Vivint pm10/1/15, invoice was issued
on 10/1/2015 and was paid on 11/1/2015. According to Company Designer, the job stood idle for a while and then contact was made with Nicholas
Petkovic of Vivint to clarify some confusion with regard to the required
upgrade. It was explained the customer/installer is responsible for installing
the underground conduit to complete the service upgrade. Vivint was in contact
with a company named Tallon to do the trenching for the job. Potomac Edison is
awaiting word from Tallon and/or Vivint that the trenching has been complete in
order to release the job to scheduling to complete the upgrade. Once that is
done the job will be released for the meter exchange.
Initial Business Response /* (1000, 5, 2016/06/20) */
Customer began service at the location 4-27-15 and only one customer payment has posted to the account on 7-24-15. If customer has made payments on the account that have not posted, customer should review with bank to determine where payments...
posted.
Company reads the meter each month and sends a bill for consumption of electric per the cost approved by the West Virginia Public Service Commission as per Potomac Edison's Tariff.
The Company sent a medical certificate to the customer's doctor as requested, however the doctor refused to sign the medical certificate paperwork, therefore medical certificate was denied.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have paid my bill every month, and the doctor dod NOT refuse to sign the medical certificate , I was right there when she signed it and faxed , so try again
Final Business Response /* (4000, 9, 2016/06/24) */
Further review of the account determined that the customer's doctor refused to sign a medical certificate on 6-10-16, however another medical certificate was received on 6-15-16 that was signed by a doctor. This medical certificate was accepted and the Company is currently negotiating a payment plan with the customer on the account balance of 1910.92.
Initial Business Response / [redacted] (1000, 5, 2016/06/20) */ Customer began service at the location 4-27-and only one customer payment has posted to the account on 7-24-If customer has made payments on the account that have not posted, customer should review with bank to determine where payments posted Company reads the meter each month and sends a bill for consumption of electric per the cost approved by the West Virginia Public Service Commission as per Potomac Edison's Tariff The Company sent a medical certificate to the customer's doctor as requested, however the doctor refused to sign the medical certificate paperwork, therefore medical certificate was denied Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have paid my bill every month, and the doctor dod NOT refuse to sign the medical certificate , I was right there when she signed it and faxed , so try again Final Business Response / [redacted] (4000, 9, 2016/06/24) */ Further review of the account determined that the customer's doctor refused to sign a medical certificate on 6-10-16, however another medical certificate was received on 6-15-that was signed by a doctorThis medical certificate was accepted and the Company is currently negotiating a payment plan with the customer on the account balance of
Initial Business Response /* (1000, 5, 2016/06/14) */
An installment was accepted on the account by the customer on 3-7-16 to pay a down payment of 224.20 by 3-8-16 and the remaining balance in installments of 65.00 plus the current bill for 6 months. The down payment was received 3-7-16 of...
224.20. The next bill issued 3-23-16 for 210.71 with a due date of 4-12-16. No payment was received in April. The next bill issued 4-21-16 for a total due of 409.24 (past due 210.71 and current bill of 198.65) due 5-11-16. A payment of 210.66 was received 5-10-16. This was not the full amount due, therefore a termination notice issued 5-31-16 for 461.20 (catch up on IP 198.53) with a termination date on or after 6-7-16. A payment of 198.53 was received 6-13-16.
The account remains past due for 184.06 that was due 6-9-16.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I may owe a bill but this does not explain why they are so inconsiderate of there customers. If you call them and try to get an extension let's say for a week from whatever date because you don't get paid until then and dont have the money right now they will tell you we don't allow extensions and will come out and shut off your electric. They are not willing to help their customers other than offering an installment plan in which when you get on you still have to make a payment that day. Yes I know it is our responsibility to pay our bill on time but when you need a little help you need a little help and they just don't care if you do.
Final Business Response /* (4000, 9, 2016/06/16) */
An installment plan on an account is splitting up a past due balance over future bills, also known as an extension.
Reviewed customer's account history and in the last 24 months Company has granted the customer 4 installment plans on past due balances and 4 formal extensions to pay past due balances.
Customer may be eligible for utility assistance and should apply at local DHHR office or by calling WV211.
Final Consumer Response /* (4200, 11, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes these are installment plans not extensions. I have called before to get a couple days EXTENSION and was told no it either had to be paid or was going to be off. Not all people can just walk into the DHHR and get assistance. Some of the people that work for this company are the most unprofessional acting people I have ever spoken with. I was off work one time for a couple months due to an injury and had not received my workers comp check yet to pay any of my bills and I called in to tell them I had a hardship and was not able to pay until I got my check and I was told that they could not help me that it had to be paid or shut off. So I was told no extensions and now they say they offer extensions other than installment plans is that correct. So when I have to call in and get an extension there shouldn't be a problem. Like if my bill is due and won't have the money until my pay date there won't be an issue with that extension.
Tell us why here...
Potomac Edison received the solar application from Vivint
Solar Developer via email on 2/2/15 for this customer. The application fee of $138.70 was
posted/received on 2/17/15, the job was then placed in queue for the application
review. Conditional approval was granted on...
3/19/15; with the statement that a
service upgrade to replace secondary service conductors would be needed to
support the solar array. Instructions were provided to Vivint on how to apply
for the required upgrade. Potomac Edison
received request for a work order in July 2015. Contact was not made with Vivint pm10/1/15, invoice was issued
on 10/1/2015 and was paid on 11/1/2015. According to Company Designer, the job stood idle for a while and then contact was made with Nicholas
Petkovic of Vivint to clarify some confusion with regard to the required
upgrade. It was explained the customer/installer is responsible for installing
the underground conduit to complete the service upgrade. Vivint was in contact
with a company named Tallon to do the trenching for the job. Potomac Edison is
awaiting word from Tallon and/or Vivint that the trenching has been complete in
order to release the job to scheduling to complete the upgrade. Once that is
done the job will be released for the meter exchange.
Initial Business Response /* (1000, 5, 2016/06/20) */
Customer began service at the location 4-27-15 and only one customer payment has posted to the account on 7-24-15. If customer has made payments on the account that have not posted, customer should review with bank to determine where payments...
posted.
Company reads the meter each month and sends a bill for consumption of electric per the cost approved by the West Virginia Public Service Commission as per Potomac Edison's Tariff.
The Company sent a medical certificate to the customer's doctor as requested, however the doctor refused to sign the medical certificate paperwork, therefore medical certificate was denied.
Initial Consumer Rebuttal /* (3000, 7, 2016/06/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have paid my bill every month, and the doctor dod NOT refuse to sign the medical certificate , I was right there when she signed it and faxed , so try again
Final Business Response /* (4000, 9, 2016/06/24) */
Further review of the account determined that the customer's doctor refused to sign a medical certificate on 6-10-16, however another medical certificate was received on 6-15-16 that was signed by a doctor. This medical certificate was accepted and the Company is currently negotiating a payment plan with the customer on the account balance of 1910.92.