Poster Cabaret

Complaint: ***
I am rejecting this response because: PC states that I acknowledge the invoice in upaid. That is not accurate. I have paid the funds through my credit card. It is my understanding that PC does not know how to retrieve those funds through PayPal. I do not know what more I am obligated to do?
Regards,
*** ***

To whom it may concern,
Here are the facts:
Poster Cabaret delivered this order in perfect condition.  Poster Cabaret received a charge back from this customer.  The customer has acknowledged...

that merchandise was received and the charge back filed.  PC has asked the customer to please pay for the order or please return the merchandise to PC.  The customer has done neither.
 
Additionally, note in the complaint above the customer acknowledges the invoice is unpaid, goods haven't been returned to PC, and the customer insists PC should address this issue with American Express and Paypal.  Poster Cabaret's obligation is to deliver sold merchandise in perfect condition- payment to Poster Cabaret is the responsibility of the customer.  
 
PC has informed the customer that American Express will not help PC recover payment because it is not PC's account.  As of June 4, 2014, Paypal informed PC that Paypal has not been contacted by AMEX, contrary to the complaint by the customer.  So the customer is still confused about PC being able to force one of these organizations to pay this invoice.  Likewise, PC has already emailed this to the customer and while doing so, offered alternatives for payment or the return address to return the order.  Instead of returning the order, the customer has insisted PC should approach AMEX and Paypal.  As of June 14, 2014, Paypal cannot restore payment to PC.  Poster Cabaret has supplied documentation of this to the Revdex.com.
 
Finally, Poster Cabaret has not threatened this customer with anything other than appropriate action- i.e., that eventually PC will need to contact authorities or credit collections to address this issue because the customer has not paid for the order and refuses to return the order to PC.  This seems fair and 100% professional.  PC has provided email correspondence between the customer and PC to the Revdex.com to prove PC has not threatened this customer.