Postal Express Print & Mail Solutions

Sent: Wednesday, January 27, 1:PMSubject: Compliant filed to Revdex.com for Postal Xpress Print & Mail Solutions Dear Sir/Madam: Thank you for sending this notice to us regarding the complaint filed from a customer to Revdex.com As owners of Postal Xpress, we are dedicated in providing the best customer service experience as well as steadfast resolution to any issues that our customers bring to us Our business plays the intermediary role of shipping and mailing customer letters and packages and we are an authorized dealer for ***, [redacted] and *** All of our customers are informed when they come to our store that the ultimate responsibility of the shipment being delivered accurately and timely is on the carrier itself, once it leaves our store We also make sure that our customers receive tracking numbers so they have transparency on their items they are shipping and can resolve any issues directly with the carrier itself In regards to the complaint filed by [redacted] , we got the facts together and worked with [redacted] to understand if there truly was an issue This shipment went to Mexico and was to be delivered at the [redacted] facility where the receiver is notified to come pick up the package That is a standard protocol that [redacted] follows If you look at the attachment I have included in this email, the shipment made it in time as promised to the customer, the notification was sent to the receiver but it was the receiver who took some days to actually come pick up the package and sign for it I have confirmed with [redacted] and they have also informed me that if any representative told Ms [redacted] that there will be a refund offered, that is inaccurate Lastly, [redacted] invites Ms [redacted] to call them again and they will be happy to explain that they delivered on time and it was the receiver who caused the delay Additionally, Ms [redacted] can use the tracking number on the attachment and can check the details of what occurred by visiting www.***-usa.com We are happy to cooperate and answer any questions that you may have as we absolutely want to ensure that Ms [redacted] has her questions addressed to her satisfaction Best Regards, Zeeshan [redacted] (832.661.4438) The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipientAccess, copying or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorizedIf you are not the intended recipient please return the e-mail to the sender and delete it from your computerAlthough we attempt to sweep e-mail and attachments for viruses, we do not guarantee that either are virus-free and accept no liability for any damage sustained as a result of viruses Please refer to http://disclaimer.bnymellon.com/eu.htm for certain disclosures relating to European legal entities

Sent: Wednesday, January 27, 1:PMSubject: Compliant filed to Revdex.com for Postal Xpress Print & Mail Solutions
"">Dear Sir/Madam:
Thank you for sending this notice to us regarding the complaint filed from a customer to Revdex.com. As owners of Postal Xpress, we are dedicated in providing the best customer service experience as well as steadfast resolution to any issues that our customers bring to us. Our business plays the intermediary role of shipping and mailing customer letters and packages and we are an authorized dealer for [redacted] and [redacted]. All of our customers are informed when they come to our store that the ultimate responsibility of the shipment being delivered accurately and timely is on the carrier itself, once it leaves our store. We also make sure that our customers receive tracking numbers so they have transparency on their items they are shipping and can resolve any issues directly with the carrier itself. In regards to the complaint filed by [redacted], we got the facts together and worked with [redacted] to understand if there truly was an issue. This shipment went to Mexico and was to be delivered at the [redacted] facility where the receiver is notified to come pick up the package. That is a standard protocol that [redacted] follows. If you look at the attachment I have included in this email, the shipment made it in time as promised to the customer, the notification was sent to the receiver but it was the receiver who took some days to actually come pick up the package and sign for it. I have confirmed with [redacted] and they have also informed me that if any representative told Ms[redacted] that there will be a refund offered, that is inaccurate. Lastly, [redacted] invites Ms[redacted] to call them again and they will be happy to explain that they delivered on time and it was the receiver who caused the delay. Additionally, Ms[redacted] can use the tracking number on the attachment and can check the details of what occurred by visiting www.[redacted]-usa.com.
We are happy to cooperate and answer any questions that you may have as we absolutely want to ensure that Ms[redacted] has her questions addressed to her satisfaction. Best Regards, Zeeshan [redacted] (832.661.4438) The information contained in this e-mail, and any attachment, is confidential and is intended solely for the use of the intended recipientAccess, copying or re-use of the e-mail or any attachment, or any information contained therein, by any other person is not authorizedIf you are not the intended recipient please return the e-mail to the sender and delete it from your computerAlthough we attempt to sweep e-mail and attachments for viruses, we do not guarantee that either are virus-free and accept no liability for any damage sustained as a result of viruses.
Please refer to http://disclaimer.bnymellon.com/eu.htm for certain disclosures relating to European legal entities