Hi,That was the address that was given to usAccording to paypal, that was the address you selectedIf you feel they made an error, then you would need to contact themWe have no power to be able to select an address for youWe are only told what address you selectedPlease contact paypal so they can assist in this matter
Hello,Our system process an order as soon as it is paid forThis is listed in our store policy:"Cancelling or modifying your order At ForeverLux, we are unable to cancel or modify your order once it has been paid forWe use an automatic system that processes your order as soon as it is
paid."The address you selected was:*** ***
*** *** *** ** ***
*** ** ***The order was shipped to that address and deliveredHere is your tracking information:***?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as it relates to the refund.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please tell the company that I have an original bottle of the exact same perfume from a department store that is less than a year old and I have used that to compare my perfume from ForeverLux. The perfume from ForeverLux does not match the perfume from the department store, in that it is a different color, smells stale, and the scent does not last as long like it is watered down. I would love a USPS sticker so that I can send it back for an exchange. Would it be possible to get a reference number for the perfume bottle that I receive after the exchange.
Regards,
[redacted]
Before the customer opened this case, I had already responded to her concern with the following message:Hello, I am very sorry you are not happy with the item. I can assure you the item is 100% authentic. I strongly suggest taking it to any department store to verify this. If you would like to...
send the item back for a refund or another item, I would be more than happy to help you with that. We would send you a free return label. I will make sure you are happy!! Please let me know.
Hello, Your tracking information shows the item was delivered:http://[redacted]+ If this is not correct, please call your local post office and give them your tracking number so they can assist you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am rejecting this response because:
I didn't select this address. I haven't lived at this address in over Four years! Why would I select an address I haven't lived at in over four years? You used PAYPAL and for some reason they selected that address prior to this purchase. I had no other issues with EBAY purchases, except for the ones that used the PAYPAL Shipping option. I still haven't seen a refund or the package and yes now I am a headache for you. My sons (3) were going to get that for My Mothers day gift. I am a single Mom and it is hard for me to buy anything when I have three boys that come first. So no one now whats to take responsibility, EBAY, PAYPAL, Foreverlux. What is it with customer service these days? What happened to honor the customers request? Half the time you can't find an English speaking representative. Something also needs to be done with your "AUTOMATED" system if you had actual human beings doing the job this would have never happened. Nothing like Automation replacing humans for the job no wonder this country is in disarray.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,That was the address that was given to usAccording to paypal, that was the address you selectedIf you feel they made an error, then you would need to contact themWe have no power to be able to select an address for youWe are only told what address you selectedPlease contact paypal so they can assist in this matter
Hello,Our system process an order as soon as it is paid forThis is listed in our store policy:"Cancelling or modifying your order At ForeverLux, we are unable to cancel or modify your order once it has been paid forWe use an automatic system that processes your order as soon as it is
paid."The address you selected was:*** ***
*** *** *** ** ***
*** ** ***The order was shipped to that address and deliveredHere is your tracking information:***?
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as it relates to the refund.
Regards,
[redacted]
Hi! I just issued you a full refund for the 3 items via [redacted]. Again, I do apologize for the confusion and delay. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please tell the company that I have an original bottle of the exact same perfume from a department store that is less than a year old and I have used that to compare my perfume from ForeverLux. The perfume from ForeverLux does not match the perfume from the department store, in that it is a different color, smells stale, and the scent does not last as long like it is watered down. I would love a USPS sticker so that I can send it back for an exchange. Would it be possible to get a reference number for the perfume bottle that I receive after the exchange.
Regards,
[redacted]
Before the customer opened this case, I had already responded to her concern with the following message:Hello, I am very sorry you are not happy with the item. I can assure you the item is 100% authentic. I strongly suggest taking it to any department store to verify this. If you would like to...
send the item back for a refund or another item, I would be more than happy to help you with that. We would send you a free return label. I will make sure you are happy!! Please let me know.
Hello, Your tracking information shows the item was delivered:http://[redacted]+ If this is not correct, please call your local post office and give them your tracking number so they can assist you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi. We sent you the return label and you replied that you are unable to print it. Can you please explain why you are not able to print the label?
I am rejecting this response because:
I didn't select this address. I haven't lived at this address in over Four years! Why would I select an address I haven't lived at in over four years? You used PAYPAL and for some reason they selected that address prior to this purchase. I had no other issues with EBAY purchases, except for the ones that used the PAYPAL Shipping option. I still haven't seen a refund or the package and yes now I am a headache for you. My sons (3) were going to get that for My Mothers day gift. I am a single Mom and it is hard for me to buy anything when I have three boys that come first. So no one now whats to take responsibility, EBAY, PAYPAL, Foreverlux. What is it with customer service these days? What happened to honor the customers request? Half the time you can't find an English speaking representative. Something also needs to be done with your "AUTOMATED" system if you had actual human beings doing the job this would have never happened. Nothing like Automation replacing humans for the job no wonder this country is in disarray.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,We accidentally shipped the buyer 1 item instead of 2 items. We issued the buyer a refund for the missing item on 12/26/17.