On 7/23/Ms [redacted] , contacted our Customer Support Department by phone to report a charge that she incurred due to non cancellation of the day promotional trialMs [redacted] , recalled enrolling for the trial membership on Momentverify.com and advised that she had canceled her account within the trial time Ms [redacted] ,was advised Momentverify, keeps thorough records and there was no request found showing, she canceled her accountMs [redacted] , was upset and advised she would be escalating the matter to her financial institutionAt to which point, Ms [redacted] would not allow the representative to further assist her in finding a resolution with the account, by disconnecting the line Ms [redacted] , was given a courtesy call back in hopes to further assist and resolve her account however, Ms [redacted] continued to advise, she would be disputing the charge with her financial institution and disconnected the line, againMs [redacted] , was electronically contacted by the Billing Support Manager on 7/23/Ms [redacted] , was provided a cancel confirmation, explanation of charges and was extended a refund offer of $despite, the strict No Refund PolicyThere was no further contact received from Ms [redacted] As of 7/28/2015, Ms [redacted] ’s account has been confirmed canceled and refunded the amount of $
On 7/23/2015 Ms. [redacted], contacted our Customer Support Department by phone to report a charge that she incurred due to non cancellation of the 7 day promotional trial. Ms. [redacted], recalled enrolling for the trial membership on Momentverify.com and advised that she had canceled her account...
within the trial time . Ms. [redacted],was advised Momentverify, keeps thorough records and there was no request found showing, she canceled her account. Ms. [redacted], was upset and advised she would be escalating the matter to her financial institution. At to which point, Ms. [redacted] would not allow the representative to further assist her in finding a resolution with the account, by disconnecting the line. Ms. [redacted], was given a courtesy call back in hopes to further assist and resolve her account however, Ms. [redacted] continued to advise, she would be disputing the charge with her financial institution and disconnected the line, again. Ms. [redacted], was electronically contacted by the Billing Support Manager on 7/23/2015. Ms. [redacted], was provided a cancel confirmation, explanation of charges and was extended a refund offer of $50.00 despite, the strict No Refund Policy. There was no further contact received from Ms. [redacted]. As of 7/28/2015, Ms. [redacted]’s account has been confirmed canceled and refunded the amount of $99.00.
On 7/23/Ms [redacted] , contacted our Customer Support Department by phone to report a charge that she incurred due to non cancellation of the day promotional trialMs [redacted] , recalled enrolling for the trial membership on Momentverify.com and advised that she had canceled her account within the trial time Ms [redacted] ,was advised Momentverify, keeps thorough records and there was no request found showing, she canceled her accountMs [redacted] , was upset and advised she would be escalating the matter to her financial institutionAt to which point, Ms [redacted] would not allow the representative to further assist her in finding a resolution with the account, by disconnecting the line Ms [redacted] , was given a courtesy call back in hopes to further assist and resolve her account however, Ms [redacted] continued to advise, she would be disputing the charge with her financial institution and disconnected the line, againMs [redacted] , was electronically contacted by the Billing Support Manager on 7/23/Ms [redacted] , was provided a cancel confirmation, explanation of charges and was extended a refund offer of $despite, the strict No Refund PolicyThere was no further contact received from Ms [redacted] As of 7/28/2015, Ms [redacted] ’s account has been confirmed canceled and refunded the amount of $
This was an error, I am reimbursing the student this morning
This was an error, I am reimbursing the student this morning.
On 7/23/2015 Ms. [redacted], contacted our Customer Support Department by phone to report a charge that she incurred due to non cancellation of the 7 day promotional trial. Ms. [redacted], recalled enrolling for the trial membership on Momentverify.com and advised that she had canceled her account...
within the trial time . Ms. [redacted],was advised Momentverify, keeps thorough records and there was no request found showing, she canceled her account. Ms. [redacted], was upset and advised she would be escalating the matter to her financial institution. At to which point, Ms. [redacted] would not allow the representative to further assist her in finding a resolution with the account, by disconnecting the line. Ms. [redacted], was given a courtesy call back in hopes to further assist and resolve her account however, Ms. [redacted] continued to advise, she would be disputing the charge with her financial institution and disconnected the line, again. Ms. [redacted], was electronically contacted by the Billing Support Manager on 7/23/2015. Ms. [redacted], was provided a cancel confirmation, explanation of charges and was extended a refund offer of $50.00 despite, the strict No Refund Policy. There was no further contact received from Ms. [redacted]. As of 7/28/2015, Ms. [redacted]’s account has been confirmed canceled and refunded the amount of $99.00.