Revdex.com Case #: [redacted] Dear [redacted] ***: We have received your response regarding your claim of being billed for a product not purchasedWe have taken care of this by cancelling the subscription and nullifying the open invoiceYou will no longer be charged under this subscription The issues you have submitted to the Revdex.com are each addressed below Issue 1: “Being billed for an item not purchased ” On 6/8/Repaircenter was downloaded as a free trialHowever, several products were ordered from the Mitchell tool store within the RepairCenter productMost of these are free, but the CollisionBiz PDP (ProColor Data Pump) has a $/monthly fee associated with itA confirmation email was sent to [redacted] , confirming purchaseOn 6/16/a call was made to Mitchell to inform us that a purchase was never madeThe service was cancelled within hours and the invoice was waived with no charge Issue 2: No contact from company to let me know why I am being billed for having an account but am not assigned account number For an online purchases made through the tool store for using a third party application through RepairCenter , Mitchell contacts via email confirmationAt the time of purchase a Mitchell account number was assigned (1009418) Issue 3: “I have called multiple times with no resolution but with a reply that I would be contacted back to cancel my account but no call.” The service was cancelled 6/17/after speaking with your Customer Success Representative and the open invoice closed with no paymentWe considered the matter closed since we acted immediately to rectify the situation, with no follow ups needed We apologize for any confusion this has caused, but believe that we handled this issue promptly once informed Sincerely, [redacted] APD-CRG Account Manager, South Territory cc: [ [redacted] ], Revdex.com Enc: Attachment of this letter and copy of Revdex.com Complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]I be hiring a attorney and I will be make sure this gets put on the news as my wife works for CBS news Regards, [redacted]
Revdex.com Case #: [redacted] Dear [redacted] ***: We have received your response regarding your claim of being billed for a product not purchasedWe have taken care of this by cancelling the subscription and nullifying the open invoiceYou will no longer be charged under this subscription The issues you have submitted to the Revdex.com are each addressed below Issue 1: “Being billed for an item not purchased ” On 6/8/Repaircenter was downloaded as a free trialHowever, several products were ordered from the Mitchell tool store within the RepairCenter productMost of these are free, but the CollisionBiz PDP (ProColor Data Pump) has a $/monthly fee associated with itA confirmation email was sent to [redacted] , confirming purchaseOn 6/16/a call was made to Mitchell to inform us that a purchase was never madeThe service was cancelled within hours and the invoice was waived with no charge Issue 2: No contact from company to let me know why I am being billed for having an account but am not assigned account number For an online purchases made through the tool store for using a third party application through RepairCenter , Mitchell contacts via email confirmationAt the time of purchase a Mitchell account number was assigned (1009418) Issue 3: “I have called multiple times with no resolution but with a reply that I would be contacted back to cancel my account but no call.” The service was cancelled 6/17/after speaking with your Customer Success Representative and the open invoice closed with no paymentWe considered the matter closed since we acted immediately to rectify the situation, with no follow ups needed We apologize for any confusion this has caused, but believe that we handled this issue promptly once informed Sincerely, [redacted] APD-CRG Account Manager, South Territory cc: [ [redacted] ], Revdex.com Enc: Attachment of this letter and copy of Revdex.com Complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]I be hiring a attorney and I will be make sure this gets put on the news as my wife works for CBS news Regards, [redacted]