Pop A Lock

I searched our dispatch system and was unable to locate anything under the complainant’s nameI then called her and she agreed to e-mail me a copy of her invoice and it was discovered it was not a Pop-A-Lock invoice, our invoices are preprinted with our name, logo, and contact informationThe
invoice she provided was hand writtenI then asked her to search her phone for the number she called and check her bank statement for the company that charged her cardIt was discovered that none of these things matched Pop-A-Lock and both she and Pop-A-Lock had been scammedThe complainant had done a google search for Pop-A-Lock and wound up getting the phone number to another company. Since the hand written invoice she provided had the name Pop-A-lock written across the top I have submitted all the information I have to our corporate office for possible legal action. The complainant told me she would contact Revdex.com to retract the complaint against Pop-A-LockI did not include the invoice she provided since it had her personal informationPlease let me know what action you take so I can pass it along to the corporate office. *** ***Pop-A-Lock

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to me. It was discovered by both [redacted] and I that there has been false advertisements by [redacted] portraying themselves as Pop A Lock. Their number is ###-###-####. I have been frauded by them and over charged by them as well [redacted].  [redacted] has been very cooperative in this matter and I am apologize for mix up.
Regards,
[redacted]

The Pop-A-Lock man who responded to my call told me to "wait until you are out of law school to start [redacted] people over." I was shocked at his lack of professionalism. Even though I notified the company and was promised they would have someone call me about the matter, no one ever contacted me after the fact. The company itself seems to mirror its employee's lack of professionalism.

Around 6:00 pm on the afternoon of April 3rd, I called Pop-A-Lock to help me get my keys out of my car, which was located at the law school I attend (Mississippi College School of Law at 151 E. Griffith Street, Jackson, MS 39201). The service man finally arrived around 7:00 pm, even though I was told that it would only be twenty minutes.

Because of my car's location, the service man knew I was in law school. He asked me to sign a release form before he started on my car. The very bottom of the release form stated that my car was not damaged by the service man. Not noticing that there was a separate place to initial for that statement (my own negligence, I know), I politely asked the serviceman whether I could sign the form after he got done with my car. He abruptly told me that I would sign the form and to "wait until you are out of law school to [redacted] people over."

As stated, I was offended and shocked at his lack of professionalism, much less his lack of punctuality. I was never rude to the man, and I did nothing to deserve a response like that.

I do not know the man's name who responded to my call. I paid for the service in cash, and he did not hand me a receipt, which may be yet another breach of professionalism on his part. Pop-A-Lock never notified me that they have responded to this matter, even though I called them the very next day (the morning of April 4th) to notify them.

I will never use Pop-A-Lock again.

I recently loss my key for my 98 ford contour, I called pop-a-lock to have a key made on the spot and a technician [redacted] .... came out to look at my car. After what seemed like hours working on my car I was told that I needed to have the mother of my child come out and sign paper work since her name was on the title saying that something was wrong with the ignition of the car and the key couldnt be cut unless she signed something was wrong with the ignition( the key wouldnt come out of the ignition unless the battery was disconnected)Which I found kind of perculiar that he would make her sign paperwork saying he wasnt at fault for that. please keep in mind that this has never been an issue with this vehicle EVER until the technician came out and "looked" at it. I was told that I would have to pay the $106 fee for a key being made even though he had to come back out and program the chip in the key for the car. We agreed to meet at 900am the next day. I finally got a call around 1000am from the tech saying he overslept. we agreed to meet at 1230 pm. Tech showed up at 1pm without proper equipment to program the key. he left and came back with the equipment. after about 3 hours I was told by the tech WITHOUT any type of diagnostic test being ran on my car that I had an electrical problem with my car and they will come out to program the key when it is fixed have a nice day good bye. I asked if I can get a second opinion by a different tech but I was told by the manager named Sid I would have to pay after hour fees for him to come do so since it was after 5pm. Essentially I payed $106 dollars for a key that does nothing. I called to get the service of a key being made with a chip so that I can start my car and that wasnt done. so I think I should be reimbursed in full for the $106 I just gave to this company and they can gladly have their unprogrammed key back. Ive used pop-a-lock services on numerous occasions but I was HIGHLY disappointed with the outcome of this particular pop-a-lock company