Pony Express Car Wash

Good morning ***,I understand your frustration with the charges to your credit cardPlease know that our company did not perform these intentionally and never wouldIn order to better serve you and other unlimited members alike we are in the process of merging two washes electronicallyDuring this process some unwanted charges were madeYours was the only one that was not electronically refunded.Please contact me directly at your earliest convenience so I may refund you the extra four charges manuallyI will be in the office today until closing time of (7pm)You may contact me via cell, txt, or email.Once again I apologize for the inconvenience and I am ready to refund you immediately.Thank you,I have also called and left him voicemail and reached out to him via textI await for him to contact us

I am writing in response to the above referenced ID # *** and your letter dated July 21, Pony Express Car Wash prides itself on providing safe, high quality, high value washes that are fast and convenient and combined with amazing customer serviceIt appears like there was some type of
misunderstanding or miscommunication of the Monthly Wash Club (MWC) program between the customer and our customer service representativeWe apologize for any misunderstanding or miscommunication.Our MWC offers two (2) types of MWC packages (starting at $per vehicle per month), the “Rawhide” and the “Special Delivery”There are two (2) rate structures for each MWC package, a commercial/fleet rate and a non-commercial rateThe Rawhide non-commercial rate is $per vehicle per month and the commercial/fleet rate is $per vehicle per monthThe Special Delivery non-commercial rate is $per vehicle per month and the commercial/fleet rate is $per vehicle per monthAny vehicle that is used for commercial, fleet or business purposes (regardless if the vehicle is company owned or independent contractor owned) falls under our commercial/fleet rate structureOur pricing is not determined or based on the type of company (such as Uber or Lyft) or if the customer or vehicle has independent contractor statusIt is based on a formula taking into consideration many factors, including wash frequency, in order to create a service offering that allows the business to provide a great “value and deal” for the customer while still allowing the business to make a profit.If someone is interested in the MWC we just explain the the MWC options and rate structures to the customerAt this time, the MWC is only outlined and advertised on our website (www.ponyexpresswash.com)I hope this gives you and the customer a better understanding of our pricing structurePlease copy me on any correspondence that is sent to the customerWe are more than happy to meet with the customer and answer any other questions, tooThank you.Sincerely,Pony Express Car Wash *** ***

Good morning [redacted],I understand your frustration with the charges to your credit card. Please know that our company did not perform these intentionally and never would. In order to better serve you and other unlimited members alike we are in the process of merging two washes electronically. During...

this process some unwanted charges were made. Yours was the only one that was not electronically refunded.Please contact me directly at your earliest convenience so I may refund you the extra four charges manually. I will be in the office today until closing time of 1900 (7pm). You may contact me via cell, txt, or email.Once again I apologize for the inconvenience and I am ready to refund you immediately.Thank you,I have also called and left him voicemail and reached out to him via textI await for him to contact us