Complaint: ***
I am rejecting this response because:Salesman *** *** twist things around to cover his butt First of all, Mr*** fully knew my intentions on building my addition He just doesn't know salesmanship or customer service Or rebate qualifying guidelines for that matter Also as you yourself said in that phone call telling me about not getting the rebate, you failed to tell me anything about having to qualify for a rebate If you did tell me, I couldv'e told you that I wouldn't qualify like I did when called by the Hawaii Energy Connection and explained about the rebate Typical cut rate salesman, saying anything to make the sale but not back it up I guess he thought that he got a $25,PV contract signed so no need for customer service or follow up Mr***, is it the customer's fault you don't get a commission since you don't know how to sale and disclose true facts? Even *** knew you made a mistake and THAT'S WHY he gave the $off He didn't do me a favor like your text message said!Second, how can you ask for payment when the plumbing, electrical and building permits are all still open? As I told *** (office manager) and ***, I will not make payment until permits are closed.You may be able to skirt around and get passed the Revdex.com since they only act as a third party mediator Therefore you may have to answer to a complaint to the Regulated Industries section of the DCCA
It's a shame that Poncho's was a referral Instead of referring good things about the company, there are only negative things to share with everyone I know.Public beware!2nd request: close permits asap, refund $deposit
Sincerely,
*** ***
To whom it may concern,
We have tried very hard to accommodate Mr***He signed contracts with us on 6/9/to install solar hot water panels and solar PV panelsThese systems were to be installed on an addition to his mother's home that was not yet started at the timeThe Hawaii
Energy Program provides a $rebate for Solar hot water systems on existing homesSince this was an addition, it seemed probable that he would qualifySince there was no structure at the time of signing, an inspection could not be performedHe was informed verbally that he may or may not receive the rebatemonths passedHe then called us to perform the workI called the Hawaii Energy Program to inspect for the rebateThey denied the rebate due to a Solar water system already being in place on the existing home, so this was their second systemI informed this to Mr*** at which point he became very angry, cussing to the point to which I had to hang up the phone*** decided he would still honor the price that was $off due to the rebate (no commission would be paid), so Mr*** still was charged the price that would have included the rebateA bill was sent to him which he did not payWhen he was called to pay, he stated he was waiting for the referral fee, $is the referral fee, not $The referral fee is part of the commissionI explained to Mr*** that since he received the $off anyway, there was not sufficient money to pay the referral feeAlso, at that time, I offered him different days on which I could go to his home to go over his systemAt which point, again, Mr*** began cussing at lengthNow Mr*** wants to cancel his second contract, which we will not legally hold him toHowever, clearly stated on his attached contract, it states that his deposit is Non-RefundableThese monies go toward engineers who make an electrical diagram for the utility company as part of their application to add Solar PV panelsThat application was submitted back in June
It should also be noted that the additional work of 'roughing in' his Solar water system was performed at no additional charge since he was purchasing a second PV system from usThat was work we performed on a day prior to installation that consisted of installing the piping inside his walls before the drywall went upThis is a service that is normally charged between $250-$That is all
Complaint: ***
I am rejecting this response because:Salesman *** *** twist things around to cover his butt First of all, Mr*** fully knew my intentions on building my addition He just doesn't know salesmanship or customer service Or rebate qualifying guidelines for that matter Also as you yourself said in that phone call telling me about not getting the rebate, you failed to tell me anything about having to qualify for a rebate If you did tell me, I couldv'e told you that I wouldn't qualify like I did when called by the Hawaii Energy Connection and explained about the rebate Typical cut rate salesman, saying anything to make the sale but not back it up I guess he thought that he got a $25,PV contract signed so no need for customer service or follow up Mr***, is it the customer's fault you don't get a commission since you don't know how to sale and disclose true facts? Even *** knew you made a mistake and THAT'S WHY he gave the $off He didn't do me a favor like your text message said!Second, how can you ask for payment when the plumbing, electrical and building permits are all still open? As I told *** (office manager) and ***, I will not make payment until permits are closed.You may be able to skirt around and get passed the Revdex.com since they only act as a third party mediator Therefore you may have to answer to a complaint to the Regulated Industries section of the DCCA
It's a shame that Poncho's was a referral Instead of referring good things about the company, there are only negative things to share with everyone I know.Public beware!2nd request: close permits asap, refund $deposit
Sincerely,
*** ***
To whom it may concern,
We have tried very hard to accommodate Mr***He signed contracts with us on 6/9/to install solar hot water panels and solar PV panelsThese systems were to be installed on an addition to his mother's home that was not yet started at the timeThe Hawaii
Energy Program provides a $rebate for Solar hot water systems on existing homesSince this was an addition, it seemed probable that he would qualifySince there was no structure at the time of signing, an inspection could not be performedHe was informed verbally that he may or may not receive the rebatemonths passedHe then called us to perform the workI called the Hawaii Energy Program to inspect for the rebateThey denied the rebate due to a Solar water system already being in place on the existing home, so this was their second systemI informed this to Mr*** at which point he became very angry, cussing to the point to which I had to hang up the phone*** decided he would still honor the price that was $off due to the rebate (no commission would be paid), so Mr*** still was charged the price that would have included the rebateA bill was sent to him which he did not payWhen he was called to pay, he stated he was waiting for the referral fee, $is the referral fee, not $The referral fee is part of the commissionI explained to Mr*** that since he received the $off anyway, there was not sufficient money to pay the referral feeAlso, at that time, I offered him different days on which I could go to his home to go over his systemAt which point, again, Mr*** began cussing at lengthNow Mr*** wants to cancel his second contract, which we will not legally hold him toHowever, clearly stated on his attached contract, it states that his deposit is Non-RefundableThese monies go toward engineers who make an electrical diagram for the utility company as part of their application to add Solar PV panelsThat application was submitted back in June
It should also be noted that the additional work of 'roughing in' his Solar water system was performed at no additional charge since he was purchasing a second PV system from usThat was work we performed on a day prior to installation that consisted of installing the piping inside his walls before the drywall went upThis is a service that is normally charged between $250-$That is all