Poage Auto Mall, Inc.

Initial Business Response /* (1000, 5, 2016/08/19) */
The original estimate was completed on the customer's vehicle on May 18, The customer agreed to the the work and initiated ordering of the new motor on May 20, The dealership began the process of replacing the motor on June 3,
Due to extenuating circumstances, the repair has taken longer than expectedDuring this time, the customer has been provided a vehicle to drive at no chargeStandard rental rate for a loaner vehicle is $per day, but our dealership has has provided the customer this vehicle at no cost to him due to the time taken to complete the repairWhen ordering an engine, the only things received are the engine itselfThe alternator, starter, and many other necessary mechanical parts are not included in this process

Initial Business Response /* (1000, 5, 2016/06/06) */
The customer was advised that we were performing a 27-Point InspectionIt was noted that the vehicle had mud on the underside when brought to us for inspectionLeaks could have emerged after being cleanedThe customer was advised that the
fenders and hood did not line upThe 27-Point Inspection is basically a mechanical inspectionIt does not cover missing parts or body damage
Initial Consumer Rebuttal /* (3000, 7, 2016/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poage saying that the oil leaks showed up after the mud was cleaned off the frame was a lame excuse for a lame inspection jobThe asst service manager told me right out that they were busy so they had their diesel engine guy inspect the truckEven more so should a diesel engine guy have noticed the engine and trans oil leaks and that the engine skid plate was missingOil leaks are the most basic thing to identifyThere is a puddle of engine oil and trans oil 6" diameter in one night in the garage
The whole inspection was done in a lackadaisical fashionMy efforts to get a thorough inspection by professionals was undermined by their lack of interest in doing a professional jobAs far as Im concerned details that they failed to list on the report they deemed good so they should take responsibility for what they missed like any other service job