PNY Technologies Inc.

PNY will be able to settle with *** *** PNY is just finalizing the agreement

Rain FerraraPNY will be more than happy to replace defective modules under its warranty if Mr*** provides a copy of the sales receipt and the purchase was made from an authorized reseller of PNY productA snof the memory warranty is pasted below and states the conditions for warranty
replacementIf Mr*** would like a refund that will have to be handles at the place of purchase as PNY will only replace product under warranty.Marinus WolversMemory Warranty PNY Technologies, Inc.("PNY"), manufacturer of your newly purchased PNY memory module (the"product"), warrants the product to be free from defects in materialsand workmanship for the life of the product as sold to the original purchaser("purchaser"), subject to all the terms and conditions hereunder.Lifetime is defined as the lifetime of the product on the marketOutdatedtechnology is not covered by the Lifetime warranty if the item is no longer availableon the market as a new productThis warranty is not assignable; productspurchased second-hand sources are not warrantied by PNYPNY only warranties items sold by authorized retailers,system builders, and distributorsThese warranties are valid only for theoriginal owner of the productPNY will not warranty items that are purchasedsecond-handThis is still true even if the product or packaging appearssealed, advertised as new, or never used in any wayPNY's soleobligation under this warranty is to replace or, at its option to repair, withnew or remanufactured product, free of charge, all the product's defectivepartsThis warranty applies only on the condition that the product has beeninstalled, maintained and operated under conditions of use and inaccordance with the installation guide provided herewithThe provisions ofthis warranty shall not apply if, in PNY's judgement, the product has beensubject to misuse or neglect, improper installation, damaged in an accident, orrepaired or altered in any way that adversely affects its performance orreliabilityThe product is not authorized for use as a critical component inlife support devices or systems without the prior written consent of a dulyauthorized officer of PNY

PNY will issue an RMA to *** *** that will be sent to the Technical Support managerOnce received a failure analysis will be performed to see if failure was caused by manufacturing defect of user inducedIf the problem was deemed user induced card will be returned to *** as is

Dear *** ***,Pny issued and sent a check to Tang Li on March 20th to the same address listed on this complaintThe check number is *** fro the amount of If the check was not received we can contact the bank and have a check reissued.*** ***

Complaint: ***
I am rejecting this response because it is unacceptable that a company would charge the customer to ship the product to therm, even though it is PNY's fault for the faulty productI'm expecting you to cover the shipping both ways.
Regards,
*** **

I'm sorry but PNY will replace the card if there it is defectiveThat is not the case herePNY is not offering options to replace or refund the productRefund will need to done with the place of purchaseThere is no defect or misrepresentation at play hereThe GTX does have full 4GB frame buffer built onboard

A technician will be contacting *** *** and issuing an ERMA for replacement

Initially credit was issued for only the product cost of $899.98 PNY has processed an additional credit for the tax and shipping charges in the amount of $76.15. Please allow 7-days for this to appear on the credit card account

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** *** ***

The GeForce GTX in question was returned to *** *** because there was evidence of "tamper" which voids the warrantyAs stated the screws holding the fan heatsink and casing were missing when the card arrived at PNYThis is not the condition it left the factory as this would have been found
during initial and final inspection done before packing and shippingPNY's sole obligation under this warranty is to replace or, at its option, to repair, free of charge, all the product's defective partsThis warranty applies only on the condition that the product has been installed, maintained and operated under conditions of use and in accordance with the installation guide provided herewithThe provisions of this warranty shall not apply if, in PNY's sole judgment, the product has been subject to misuse or neglect, improper installation, damaged in an accident, or repaired or altered in any way that affects its performance or reliabilityWith screws missing PNY judgement was that the product may have alter in a way that affects its reliability which voided the warranty

PNY's RMA policy is to have the customer pay for shipping of the defective product to PNY and PNY will pay for shipping back to the customer. This is true whether it is the first RMA or second RMA and so onAll product being sent to customers for replacement is tested before sending
replacement help reduce the frustration of second RMAsBased on the failure analysis of the first product PNY feels t4he issue may be with the customers system as no issues where found with the original returnHaving said that PNY did issue a second RMA for replacement because of the customers concern the replacement may have an issue as well, however Mr*** will need to pay for shipping to PNY

*** ***,A replacement product was shipped via *** *n 6/16/on airbill ***A delivery date is not available as of the reply.*** ***

Rebate #*** has been submitted for validationCustomer can expect to receive $rebate check between 2-weeks

[redacted],As was stated in our previous response it is the customers responsibility to pay for shipping to PNY. We understand [redacted] concern however that is our warranty policy that is applicable to all.[redacted]

Dear [redacted]Mr Economos has a video card that has a 1 year out of the box warranty with an addition 2 years if registered. PNY Graphic Card Warranty *One year (plus an additional 2 years upon completion of a registration form on PNY's website) LIMITED 1 YEAR WARRANTY* PNY Technologies, Inc....

("PNY") expressly warrants this Graphics Card (product) to be free from defects in materials and workmanship for a period of 1 year (*plus an additional 2 years upon completion of a registration form on PNY's website ) from the date of sales receipt as sold to the original purchaser ("purchaser"), subject to all the terms and conditions hereunder. Product must be registered within 90 days of purchase date. This warranty is not assignable; products purchased second-hand sources are not warrantied by PNY. We can find no record of the registration based on name, address, e mail, phone number so the claim for RMA replacement was denied. When registering the customer is sent a conformation e mail with a confirmation number. If [redacted] has this e mail and can provide the confirmation number we will be very happy to assist in the replacement of the video card. Based on the information PNY has at this time, we cannot issue an RMA because the product is out of warranty.[redacted]

Complaint: [redacted]
I am rejecting this response because:
                                                           This is lousy business I see the customer is last on there list it's about profit. I paid over hundred dollars for there 
product. I don't have a receipt because  I accidentally shred it but I do have receipt from my [redacted] card but that only shows the full price of the products  i bought. THIS is a night mare I never had so much trouble with a company. Like I said it's about PROFIT with PNY!!!!!!!  I will never buy anything with them again....
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received the new card.. and it is functional. 
Regards,
[redacted]

I am rejecting this response because:
I'm not sure if Mr. [redacted] is unable to read my complaint and responses thereafter...clearly, the issue is with what PNY is calling an "authorized reseller".  Again, this response by PNY (Mr. [redacted]) is a poor excuse for one.

Tell us [redacted], PNY does state in its warranty policy that receipt is required. “Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice) and original packaging.” I can waive the original packaging requirement but need the...

receipt in order to process the RMA. The complaint states there was a previous RMA however PNY has no record of this RMA. If Rehan Maya could provide me with a valid RMA previously issued I will process the request for a new RMA. Thanks, [redacted]Manager, PNY Technical Supportwhy here...

Complaint: [redacted]
I am rejecting this response because:
The card was falsely advertised. Even if was by design, what was given to be was not what was promised. I expected a card with 4 GB of VRAM, and I received 3.5. This is unacceptable, and would like a card that offers what I was told I would receive. 
Regards,
[redacted]