PMG Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** Yes I am a tenant and I am working with the property management company and they also contacted the HOA to come out emergency because water is coming in everywhere and they straight up said no I am tenant and when a work order is placed this should not take a month to fix the issue - the roof is leaking into my daughter room and the floor, walls etc are all wet and nothing has been done to fix the issue Also, the property management company told me that they were supposed to come out to put tarp over it but they never did What is the problem with just getting it fixed so this does not continue to happen it nothing has been done yet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The person who responded attacked my person instead of doing research firstI was late in the beginning but if he would have contacted [redacted] he would have know I have paid them every month ontimeAgain they do not respect the homeowners and continue the bullying practice and attacks toward meIf they where concerned about my complaint as a customer they would have reached out and not ASSUME it had to do with collectionsI have NEVER had a conversation with PMG about my accoutHe ASSUMED that was my complaint and attacked meThat is not the issueMy account is in good standing with a balance due of $which was mailed mondayPMG services have never reached out to me for resolution he lied...l stand by my complaintsApologize for assuming and attacking me about my accountYou where wron and still have not addressed the real issues of disrespect of my privacy and your notification processesI stand by my complaints!!!! Best Regards, [redacted] ***

Per the complaint: Desired Settlement: Pmg needs to realize they work for the homeowners in [redacted] they do not own the propertiesThe need to be more understanding when the homeowner is out of town or at workPmg does not own my property leave us aloneI am a great homeowner that used to love my communityI hate the neighborhood because of PMG services!!! The complainant in her latest reponse varies from her orginal desired settlement, which is copied above We work for the board of directors and not the homeowners directly, if she has complaint, it should have been place against the association and not PMG Upon doing my research which I have done at all response levels, this person has had several contacts with the association manager and a board of director, nothing was resolved after repeated attempts by these people If necessary, I will get written statements by each person If she has an issue, she can address this at a board meeting, another alternative is for her to run for the board of directors and make changes per board decision as any decision is a majority vote of the board I really do not have a solution for this person, all avenues have been extingished at this time Repectfully submitted: [redacted] ***

We have been managing this association since April 1, 2013, we can only respond to issues since that time PMG is contracted by the Board of Directors to manage the association including maintaining the community standards per the CC & R's of the association We do not work directly for the homeowners as the complainant states, we work for the board of directors If they have an issue, they should either contact the Board, attend Board meetings and voice their concerns or they need to run for the Board of directors and become more involved The complainant makes many statements that are untrue, libelous and slanderous, if they have documentation, would be nice if they contacted our company as they have notWe have never fined this person and cannot see they have ever contacted our company as we note the clients account when calls, in - person, emails are sent to our company as part of our CRM process Per the complaint: Desired Settlement: Pmg needs to realize they work for the homeowners in [redacted] they do not own the propertiesThe need to be more understanding when the homeowner is out of town or at workPmg does not own my property leave us aloneI am a great homeowner that used to love my communityI hate the neighborhood because of PMG services!!! This makes no sense, this is an attack on our company and reputation and should never have been posted to the Revdex.com This complaint is unprofessional, nonfactual with no resolution We take offense at the remarks of this individual They need to be involved, they need to pay their assessments on time which they have not since they are at the association attorney for collection which we have documentation We take our reputation seriously, we also greatly appreciate our clients and their experience with our company This individual did not give us a chance, they chose to file a complaint with the Revdex.com If they have an issue they can call/email or come to our office, we would like the opportunity to help, they did not give us said opportunity [redacted] ***, CMCA, AMS, PCAM

Our documentation shows otherwise, in fact the association manager does not have one phone call on record from the tenant. Seems like we have a lot of hearsay and indirect communications. If this person would care to call our office and speak with the manager of this association, they are welcome to do so. Further, the manager is onsite two days a week, Wednesday( 1- PM ) and Friday (AM to PM), the tenant is welcome to call or visit the onsite office
This complaint should NOT have been filed against our company since we have no relationship with the renter. This is a landlord / tenant dispute, we have been in contact with the owner as well and are working diligently to resolve this issue for the owner and therefore the association. It is unfortunate that we cannot resolve this as quickly as the tenant would like but this is out of our hands, any further communications should be directed at the proper contacts such as the association manager, board of directors and the roofing compnay engaged to perform the work as contacted with the association

I would like to apologize if you believe that the Board and management are not doing everything we can to make ** *** a beautiful place to resideThe court yard renovations is an on-going project that the Board has been reviewing to ensure the vegetation that is planted in each of the court yards
is the appropriate for the areaThe Board does not want to install new plants to have them die because of too much sun exposure, not enough sun or the plants will overgrow the areaTherefore, we are working closely with our landscaper to ensure the correct plant choices will be installed in each individual courtyardThe proposed plant list will be an important agenda item within the next month or so
That said, we encourage you to attend a Board meeting in the near future to personally discuss your landscape concerns with the Board of Directors for ** *** Villas who ultimately make the decisions for your communityThe Board meets on the 4th Wednesday of each month in the clubhouse at 7:p.mWe welcome your input as well as other community members and residents with respect to this project as the courtyards are yours and your neighbors focal point and main entrance area to your homes
We look forward to seeing you personally at a Board of Directors meeting in the near futureIn the meantime, please feel free to contact me direct or your community manager if you have any further questions or should you need further information

This is a Landlord / tenant issue as this person is not an owner therefore the association and PMG Services is not liable there is no legal relationship The association has a responsilbility to the owner who is actually a member of the association, not the tenant
With this
said, the association manager looked up the maintenance issue for this unit, the timeline started back in late August continuing currently. The manager has been in contact with the owner and the owner's management conpany the whole time. Part of the issue is the large amount of rains and the timing of same. We also follow a process, a proposal was given for repairs to the board who accepted within a day. We depend on our business partners, in this case the roofing company. they have an exisiting schedule they follow and cannot always come at the time of service request but they do follow up.
The assocation and our manager are working diligently to resolve this issue as soon as possible

When you say, "The Board does not want to install new plants to have them die because of too much sun exposure, not enough sun or the plants will overgrow the area." Where are you getting this information from? Was this part of the meeting minutes that I could review?? Or is this what you're being toldThis is the first time I have heard these concerns utteredI would like to have a response from your office that I can easily referenceThen your email said, "Therefore, we are working closely with our landscaper to ensure the correct plant choices will be installed in each individual courtyardThe proposed plant list will be an important agenda item within the next month or so," as if this has been addressed but wasn't this said back in August and/or September by DeCoto?? With that said, going in front of the board for an issue that has already been discussed should be part of the minutesMy inquiry pertains to my area and my area alone so, I find it difficult to believe that something pertaining to my past concern(s) have been discussed or decided without some direct responseAre we talking about the same thing? As far as communication with MsDeCoto, I haven't heard from her since and now you say communicate with her?! MsE***, I really don't want to send you all of the saved emails that demonstrate both patience and effort to resolve this burdenI do not doubt your words but, until I know for certain my concerns have been reviewed by the board (as you stated in your response) and, I am able to go online and review the specific minutes, then I am still getting the 'runaround.' I await your directions to locate the online minutes you referenced so I can review and pass them on

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The person who responded attacked my person instead of doing research first. I was late in the beginning but if he would have contacted [redacted] he would have know I have paid them every month ontime. Again they do not respect the homeowners and continue the bullying practice and attacks toward me. If they where concerned about my complaint as a customer they would have reached out and not ASSUME it had to do with collections. I have NEVER had a conversation with PMG about my accout. He ASSUMED that was my complaint and attacked me. That is not the issue. My account is in good standing with a balance due of $138.00 which was mailed monday.. PMG services have never reached out to me for resolution he lied...l stand by my complaints.. Apologize for assuming and attacking me about my account. You where wron and still have not addressed the real issues of disrespect of my privacy and your notification processes..... I stand by my complaints!!!!
Best Regards,
[redacted]

Per the complaint:  Desired Settlement:
Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be
more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I
am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!
The complainant in her latest reponse varies from her orginal desired settlement, which is copied above.  We work for the board of directors and not the homeowners directly, if she has  complaint, it should have been place against the association and not PMG.  Upon doing my research which I have done at all response levels, this person has had several contacts with the association manager and a board of director, nothing was resolved after repeated attempts by these people.  If necessary, I will get written statements by each person.  If she has an issue, she can address this at a board meeting, another alternative is for her to run for the board of directors and make changes per board decision as any decision is a majority vote of the board. 
I really do not have a solution for this person, all avenues have been extingished at this time.
Repectfully submitted:
[redacted]

April 1, 2015 Revdex.com RE:  Complaint #[redacted]  To whom it may concern, We are a customer service oriented community association management company and strive to deliver the highest quality service possible. To receive a complaint such as this deeply concerns...

us.  As with any situation there are two sides of the story, ours is explained below. This letter is written in response to the above referenced complaint from Mr. [redacted] against PMG Services. We are the Managing agent for the community association in which Mr. [redacted] resides. We work strictly under the direction of the Board of Directors for the association and have no authority to make decisions with respect to Mr. [redacted]’s allegations and concerns. The Board of Directors for the Brenna Park Homeowners Association has the duty and express authority to maintain the front yard landscaping of the homes within the community pursuant to the legal opinion that was obtained from association’s legal counsel based on the provisions of the Declaration of Covenants, Conditions and Restrictions for Brenna Park Homeowners Association, Mr. [redacted] was provided said documents when he purchased his home.  Further, The Board of Directors has had several properly noticed open meetings and communications to all homeowners with respect to this “Front Yard Conversion” project asking for their input and desires. All of the allegations Mr. [redacted] claims in his complaint are unfounded and not under the control of PMG Services. The Board of directors has requested that PMG Services be the conduit for communication between the homeowners and the Board in between meetings for privacy reasons. The Community manager tried to explain this to Mr. [redacted] as well as the fact that PMG Services does not have the authority to make any decisions with respect to his concerns.  She did however; invite him to attend the next meeting of the Board of Directors which will be held in the near future to discuss his concerns directly with the Board.  Mr. [redacted] was not only rude and abusive to the Community Manager he was also rude and abusive to our receptionist who answered the call originally and assisted him in accessing the community web portal so he could view the current financial statements as well as the detailed per unit per month 2015 budget which was also mailed to him last November. The community manager ended the call as she was trained to do in these types of situations when Mr. [redacted] started to get very argumentative and aggressive as the call went on. Additionally, he has been abusive to our staff via written communications. We ask that this complaint be removed from our file as we have no authority to grant his desired settlement.  Respectfully,   [redacted], CMCA, AMS, PCAM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
Yes I am a tenant and I am working with the property management company and they also contacted the HOA to come out emergency because water is coming in everywhere and they straight up said no.  I am tenant and when a work order is placed this should not take a month to fix the issue - the roof is leaking into my daughter room and the floor, walls etc are all wet and nothing has been done to fix the issue.  Also, the property management company told me that they were supposed to come out to put tarp over it but they never did.  What is the problem with just getting it fixed so this does not continue to happen it nothing has been done yet.

We have been managing this association since April 1, 2013, we can only respond to issues since that time.  PMG is contracted by the Board of Directors to manage the association including maintaining the community standards per the CC & R's of the association.  We do not work directly...

for the homeowners as the complainant states, we work for the board of directors.  If they have an issue, they should either contact the Board, attend Board meetings and voice their concerns or they need to run for the Board of directors and become more involved.  
The complainant makes many statements that are untrue, libelous and slanderous, if they have documentation, would be nice if they contacted our company as they have not. We have never fined this person and cannot see they have ever contacted our company as we note the clients account when calls, in - person, emails are sent to our company as part of our CRM process.  
Per the complaint:  Desired Settlement:
Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be
more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I
am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!
This makes no sense, this is an attack on our company and reputation and should never have been posted to the Revdex.com.  This complaint is unprofessional, nonfactual with no resolution.  We take offense at  the remarks of this individual.  They need to be involved, they need to pay their assessments on time which they have not since they are at the association attorney for collection which we have documentation.
We take our reputation seriously, we also greatly appreciate our clients and their experience with our company.  This individual did not give us a chance, they chose to file a complaint with the Revdex.com.  If they have an issue they can call/email or come to our office, we would like the opportunity to help, they did not give us said opportunity.
[redacted], CMCA, AMS, PCAM

We have been managing this association since April 1, 2013, we can only respond to issues since that time.  PMG is contracted by the Board of Directors to manage the association including maintaining the community standards per the CC & R's of the association.  We do not work directly...

for the homeowners as the complainant states, we work for the board of directors.  If they have an issue, they should either contact the Board, attend Board meetings and voice their concerns or they need to run for the Board of directors and become more involved.  

The complainant makes many statements that are untrue, libelous and slanderous, if they have documentation, would be nice if they contacted our company as they have not. We have never fined this person and cannot see they have ever contacted our company as we note the clients account when calls, in - person, emails are sent to our company as part of our CRM process.  

Per the complaint:  Desired Settlement:

Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be

more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I

am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!

This makes no sense, this is an attack on our company and reputation and should never have been posted to the Revdex.com.  This complaint is unprofessional, nonfactual with no resolution.  We take offense at  the remarks of this individual.  They need to be involved, they need to pay their assessments on time which they have not since they are at the association attorney for collection which we have documentation.

We take our reputation seriously, we also greatly appreciate our clients and their experience with our company.  This individual did not give us a chance, they chose to file a complaint with the Revdex.com.  If they have an issue they can call/email or come to our office, we would like the opportunity to help, they did not give us said opportunity.

[redacted], CMCA, AMS, PCAM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] 

Yes I am a tenant and I am working with the property management company and they also contacted the HOA to come out emergency because water is coming in everywhere and they straight up said no.  I am tenant and when a work order is placed this should not take a month to fix the issue - the roof is leaking into my daughter room and the floor, walls etc are all wet and nothing has been done to fix the issue.  Also, the property management company told me that they were supposed to come out to put tarp over it but they never did.  What is the problem with just getting it fixed so this does not continue to happen it nothing has been done yet.

When you say, "The Board does not want to install new plants to have them die because of too much sun exposure, not enough sun or the plants will overgrow the area." Where are you getting this information from? Was this part of the meeting minutes that I could review?? Or is this what you're being told. This is the first time I have heard these concerns uttered. I would like to have a response from your office that I can easily reference. Then your email said, "Therefore, we are working closely with our landscaper to ensure the correct plant choices will be installed in each individual courtyard. The proposed plant list will be an important agenda item within the next month or so," as if this has been addressed but wasn't this said back in August and/or September by DeCoto?? With that said, going in front of the board for an issue that has already been discussed should be part of the minutes. My inquiry pertains to my area and my area alone so, I find it difficult to believe that something pertaining to my past concern(s) have been discussed or decided without some direct response. Are we talking about the same thing? As far as communication with Ms. DeCoto, I haven't heard from her since 2015 and now you say communicate with her?! Ms. E[redacted], I really don't want to send you all of the saved emails that demonstrate both patience and effort to resolve this burden. I do not doubt your words but, until I know for certain my concerns have been reviewed by the board (as you stated in your response) and, I am able to go online and review the specific minutes, then I am still getting the 'runaround.' I await your directions to locate the online minutes you referenced so I can review and pass them on.

Per the complaint:  Desired Settlement:

Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be

more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I

am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!

The complainant in her latest reponse varies from her orginal desired settlement, which is copied above.  We work for the board of directors and not the homeowners directly, if she has  complaint, it should have been place against the association and not PMG.  Upon doing my research which I have done at all response levels, this person has had several contacts with the association manager and a board of director, nothing was resolved after repeated attempts by these people.  If necessary, I will get written statements by each person.  If she has an issue, she can address this at a board meeting, another alternative is for her to run for the board of directors and make changes per board decision as any decision is a majority vote of the board. 

I really do not have a solution for this person, all avenues have been extingished at this time.

Repectfully submitted:

We have been managing this association since April 1, 2013, we can only respond to issues since that time.  PMG is contracted by the Board of Directors to manage the association including maintaining the community standards per the CC & R's of the association.  We do not work directly...

for the homeowners as the complainant states, we work for the board of directors.  If they have an issue, they should either contact the Board, attend Board meetings and voice their concerns or they need to run for the Board of directors and become more involved.  

The complainant makes many statements that are untrue, libelous and slanderous, if they have documentation, would be nice if they contacted our company as they have not. We have never fined this person and cannot see they have ever contacted our company as we note the clients account when calls, in - person, emails are sent to our company as part of our CRM process.  

Per the complaint:  Desired Settlement:

Pmg needs to realize they work for the homeowners in [redacted] they do not own the properties. The need to be

more understanding when the homeowner is out of town or at work. Pmg does not own my property leave us alone. I

am a great homeowner that used to love my community. I hate the neighborhood because of PMG services!!!

This makes no sense, this is an attack on our company and reputation and should never have been posted to the Revdex.com.  This complaint is unprofessional, nonfactual with no resolution.  We take offense at  the remarks of this individual.  They need to be involved, they need to pay their assessments on time which they have not since they are at the association attorney for collection which we have documentation.

We take our reputation seriously, we also greatly appreciate our clients and their experience with our company.  This individual did not give us a chance, they chose to file a complaint with the Revdex.com.  If they have an issue they can call/email or come to our office, we would like the opportunity to help, they did not give us said opportunity.

[redacted], CMCA, AMS, PCAM

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The person who responded attacked my person instead of doing research first. I was late in the beginning but if he would have contacted [redacted] he would have know I have paid them every month ontime. Again they do not respect the homeowners and continue the bullying practice and attacks toward me. If they where concerned about my complaint as a customer they would have reached out and not ASSUME it had to do with collections. I have NEVER had a conversation with PMG about my accout. He ASSUMED that was my complaint and attacked me. That is not the issue. My account is in good standing with a balance due of $138.00 which was mailed monday.. PMG services have never reached out to me for resolution he lied...l stand by my complaints.. Apologize for assuming and attacking me about my account. You where wron and still have not addressed the real issues of disrespect of my privacy and your notification processes..... I stand by my complaints!!!!

Best Regards,

Again, this ongoing project was discussed in detail several times with the landscape company owner,  the board of directors and homeowners present in open board meetings. I have attached minutes from the open sessions in which decisions were made with respect to the fall landscape plan and blubber to irrigation to drip line conversion which was step one and two of the overall courtyard project. The next phase will be the actual planting and then the instillation of granite. I understand that you are only concerned with your courtyard area  therefore, if you would like to provide your input with respect to plant choice and or voice your concerns any further  to the Board of Directors who are the decision makers for your community we encourage you to attend the next board meeting.  In absence of your attendance at that meeting we will provide this email chain to the board to be discussed in open forum.  Finally all approved minutes are posted on the associations web portal for all homeowners to access.