PleasureLand RV Center Inc

Initial Business Response /* (1000, 7, 2015/09/01) */
PleasureLand RV Center sent the deposit check to *** on August 18th and the check had cleared our bank on August 31st
Sincerely,
Will ***
Initial Consumer Rebuttal /* (2000, 8, 2015/09/01) */

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Pleasureland said they would pay a portion of the bill for the tires, but didn't say what portion.  We think that paying half the cost would be fair.  We didn't feel the need to inspect the tires,  since they represented to us that the tires were new.  We will mail a copy of the bill directly to Jessie at Pleasureland.

The sale date of [redacted] 2014 KEYS LAREDO 335TG VIN: [redacted] was 8-23-13. When purchasing the unit new on this date the Keystone offers a 1 year mfg warranty that Pleasureland companies support and will make any repairs for the Keystone at no expense to the customer as long as they...

are covered repairs and within warranty timeline, which in this case would be 8-23-14 expiration. The last repair order for any particular repairs on this coach was opened on 11-7-13 and closed on 12-4-13, where the floor was one of the repairs made as mentioned by Mr. [redacted] at no expense to him. In February of 2014 we actually reimbursed Mr [redacted] for winterization to his coach per a previous agreement, that was paid by Pleasureland, not the mfg. Since then we have had no other work orders or repairs made to this coach. If Mr [redacted] would like to make an appointment  to have his concerns looked at he may reach out to Pleasureland or we can reach out to him, however I am not going to make any commitments on what is going to be done at no  expense to the customer without having one of my factory trained and certified technicians look at the coach. Again, we have had no contact to be made aware of any issues to Mr [redacted] Laredo to try to bring resolution to this matter. Any further questions can be brought to Jerrad [redacted] (j.[redacted]@pleasurelandrv.com)Thanks

The previous bill for the repair was $24.00, this time the repair was more extensive. However, given the opportunity to make appropriate adjustments outside the Revdex.com, we would have drawn the same conclusion. We are willing to refund the whole amount of $118.81. If there are any...

further questions I can be reached at the following email and/or phone #.j.[redacted]@pleasurelandrv.com###-###-####ThanksJerrad [redacted]Director of Parts and ServicePleasureland RV Inc.

Initial Business Response /* (1000, 12, 2015/12/07) */
Contact Name and Title: Chad [redacted] Rental Manager
Contact Phone: [redacted]
Contact Email: [redacted]@pleasurelandrv.com
Mr. [redacted],
First of all, I do apologize for the delay in this response. There was miscommunication on our end of whom...

was to reply to this case. Again, I do apologize for the mishap.
I did indeed look into this matter when we received the first notice from the Revdex.com. I contacted the Rental Agent, Sheena [redacted], who initially helped [redacted] to see what the situation was. From what Sheena told me, [redacted] inquired about renting a Class C motor home from our Ramsey, MN location. There were several emails exchanged between Sheena and [redacted] about dates of rental, price, location of pickup as well as pick up and drop off times. There was one email that had [redacted] stating she was "highly interested in renting and the Price sounds right." She further stated that wanted to know if a date change for rental would work for the same RV that she inquired about. Going forward, [redacted] stated in the last email from her that if the date change for the rental would work she "could stop in this week at the Ramsey location and check out the RV and sign the paperwork and do a payment." There were two more emails sent to [redacted] with the appropriate documents for the rental that she picked out.
After the final email went to [redacted] from Sheena, there were no more emails logged into our reservation system. I asked Sheena where the emails were from [redacted] because she stated we were no longer replying to her emails. Sheena stated that she had them in her personal email and that she already had deleted them. I asked Sheena if [redacted] had been calling and leaving messages and she said she never had messages from [redacted]. Sheena stated she told [redacted] there was a $500 deposit required to reserve the RV and that would be run on a credit card as that is our policy. It's after this that I cannot prove what happened in the communication between Sheena and [redacted]. Sheena stated that she tried calling [redacted] for several days up until the reservation start date to set a pick up time and to answer any final questions [redacted] had before the trip but could not get a response back from [redacted]. When a customer does not show up for a reservation we do not refund any prepaid fees, again that is part of our policy. I requested the documents that [redacted] would have signed to accept the reservation but there not any. The reservation was all done over email and phone with no documents sent back from [redacted].
After looking at this situation, I made the decision to refund the $500 deposit on 11/13/15, since there was sufficient lack of proof on what actually happened.
We as a company strive to provide the best customer service possible for EVERY customer and this situation, although unproven, brings to my attention that we need to take care of each customer that same way. From this situation I can only hope that we can help out [redacted] in the future to rectify the situation.
I do hope this satisfies the situation between Pleasureland RV and [redacted]. Please let me know if there is anything we can do to satisfy this situation. Again I do apologize for the delayed response. I will email copies of all I have regarding this case. Have a great day and upcoming Holiday season!
Regards,
Chad [redacted]
Rental Manager

During the purchasing process Mr. and Mrs. [redacted] inspected the vehicle, including a final inspection the day they took delivery. Mr. and Mrs. [redacted] were also allowed any opportunity to have a third party inspect the vehicle.  It was conveyed to Mr. and Mrs. [redacted] that because of the vehicles...

age, PleasureLand’s service inspection of the unit would be limited, hence the reason for the “as is” sale.  Furthermore a sale of a vehicle of this vintage is highly visual including visual inspections for leaks, delamination, general condition, tires etc.  If the tires were truly rotten they should have been visually cracked.  Upon receiving a receipt for the tires, PleasureLand will assist with a portion of the bill but not the entire amount.

Initial Business Response /* (1000, 5, 2016/01/26) */
We apologize for the lack of communication while your camper was in our care. We were under the impression that we weren't dealing with any time constraints when we were told there was no rush when the camper was dropped off. There are several...

factors that attributed to warranty work taking as long as it did; availability of parts from the factory, crating and shipping, subletting the body work to an external repair facility, factory and service department holiday shutdown (2-3 weeks) and the repairs themselves. We do feel the work was completed with high standards and of course if the window has any leaking issues we will warranty it in Spring. It is our policy that campers that are dropped off to be in our care after October first are winterized due to the unpredictability of our weather. Our service manager did leave a phone message on 1-18 after receiving your e-mail, to which we didn't get a response. PleasureLand remains will to replace the missing bumper caps which were mentioned in the e-mail, this is the first we've heard of the wheel chocks, but we will replace those too if you wish.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did want it winterized, and but 3 months is totally unacceptable. I also did not e-mail you about the bumper caps, it was a text message with pictures of wax left on camper. I was also told that the back window is only warranted for 30 days and that if it does leak, Tom may be able to work something out. I also left my name and address for the invoice to be sent to me and as of 2/1/16 have not received one. This gives us nothing to fall back on if something is wrong.
Final Business Response /* (1000, 13, 2016/02/23) */
Mr. [redacted]
Mediation Coordinator
Febraury 23. 2016
First of all, please be advised that I have been on vacation and returned back to work today. The letter from Revdex.com, sent on February 2, 2016 has been in my inbox for the past three weeks.
Tom [redacted], service manager at St. Cloud PleasureLand and I have reviewed the response by Dawn Cottrell. The followin action has been taken today. A copy of the work order, along with a hand written statement on this work order spelling out PleasureLand will warranty against window leak on window serviced through Spring of 2016. These documents will be sent by mail today.
Sincerely,
Will [redacted]
Director of Training

Per a telephone conversation on January 5th, 2017 PleasureLand agreed to send Mr [redacted] a reimbursement check to pay for the missing cushion to be made locally.  In turn, Mr [redacted] was going to cancel his credit card dispute of $3000.