Plaza Dental Group LTD

I am responding to the customer complaint from [redacted] on 11/24/(Complaint # [redacted] On Oct3, 2015, my office received a call from [redacted] had called [redacted] because she was looking for a dentist to treat her toothacheThe screening process at *** [redacted] includes asking the patient about any dental insurance coverage, so that the operator can locate a dental office that accepts the patient's insurance planSince my office does not accept any [redacted] plans,the [redacted] operators inform all potential patients that our office does not participate in any [redacted] plans [redacted] was informed that we are in the [redacted] network only, and she agreed to be connected to my office directly so that she could schedule her toothache a***intment [redacted] *** [redacted] spoke with my office manager to set up her a***intmentOur office scheduling protocol for all new patients includes emphasizing to patients that we do not accept any [redacted] plans, and that they should contact their insurance company directly, if they are uncertain about their dental insurance rules and regulations [redacted] informed us that she received our office name when she contacted her insurance company to locate a dentist [redacted] scheduled her dental a***intment for Friday, Oct9, to evaluate her toothache painUpon arriving, she completed our new patient questionnaire and medical history, along with presenting her insurance information [redacted] initial treatment included an emergency evaluation and full set of x-raysShe was given the option for her toothache to either have the tooth extracted or to save it with root canal therapy, a post build-up, and a porcelain crownShe chose the option to save her tooth with root canal therapy, which she the scheduled for Oct17, On Oct17th, I completed root canal therapy for [redacted] toothacheDue to the extent and severity of this decayed tooth, I advised a post and core buiand porcelain crown to restore this tooth and to protect it from fracturingAt the end of this a***intment, [redacted] signed the insurance claim form for her root canal treatment, and it was mailed to her [redacted] insurance companyShe also scheduled Nov 3, to begin her crown procedure On Nov 3rd, I began to restore her root canal treated tooth [redacted] stated that she had no problems and no pain from her root canal toothI placed her post and core buito strengthen this tooth, and I prepared her tooth for a porcelain crownAlso, I placed a composite filling on the adjacent tooth, due to a cavityTha patient was given a temporary crown, and instructed to return in two weeks for cementation of the porcelain crownAt the end of this a***intment, [redacted] signed an insurance claim for her filling, post and core build-up, and her porcelain crownIt was mailed to ***She also scheduled her crown delivery a***intment for Nov17, On Nov 10th' we contacted [redacted] to inform her that our insurance claims were being rejected by [redacted] for her dental workWhen we called ***'s provider service phone number on her rejected claims, we were informed that [redacted] had an [redacted] plan, not a [redacted] planWe were informed that [redacted] was already assigned to a dentist on her [redacted] plan, which is given to all [redacted] members when they join the ***Since my office is a [redacted] office, her [redacted] insurance will not cover any dental work done, outside of her [redacted] dentist When [redacted] presented to my office on Nov17th, I informed her that I would be unable to cement her porcelain crown because we had received no payment to date from either herself or her insurance companyOur signed financial agreement states that we expect payment in full for our services upon completion of the workWe asked [redacted] to put down a $minimum payment towards her balance, which she stated she was unprepared to make todayAlso, I offered [redacted] to consider applying for a dental loan through [redacted] , which is a medical/ dental financing companyShe willingly completed the initial financing application online in my officeShe was approved for months of interest-free payments, but she declined this optionI advised her to contact [redacted] directly to see if they could offer her an extended payment plan [redacted] never contacted us or returned our calls to follon this matterInstead, she chose to file a complaint with the Revdex.comIt is unfortunate that she never called [redacted] directly, as she was initially advised, to see which dentists are on her [redacted] planShe mistakenly contacted [redacted] , instead of ***A [redacted] is not able to determine a patient's eligibilityIt is the patient's own responsibility to know the rules and regulations of their insurance plans [redacted] always indicated to us, as well as in her initial conversation to [redacted] that she did not have an [redacted] insurance plan In an effort to help out [redacted] , I am willing to offer her a discount on her dental billShe received very good care at my office, and it is her obligation to pay for her dental workI am offering a 15% to 20% discount, depending on an approved financial agreement and down paymentIf she prefers to go to another dentist to finish her crown, I can deduct the cost of the porcelain crown and I will only charge her for her temporary crownHowever, she is still expected to make payments to my office, as per her signed financial agreementI hope you will consider this offer

I am responding to the customer complaint from [redacted] on 11/24/2015 (Complaint #[redacted]
On Oct. 3, 2015, my office received a call from [redacted] had called [redacted] because she was looking for a dentist to treat her toothache. The screening process at [redacted]...

[redacted] includes asking the patient about any dental insurance coverage, so that the operator can locate a dental office that accepts the patient's insurance plan. Since my office does not accept any [redacted] plans,the[redacted] operators inform all potential patients that our office does not participate in any [redacted] plans. [redacted] was informed that we are in the [redacted] network only, and she agreed to be connected to my office directly so that she could schedule her toothache a[redacted]intment[redacted] [redacted] spoke with my office manager to set up her a[redacted]intment. Our office scheduling protocol for all new patients includes emphasizing to patients that we do not accept any [redacted] plans, and that they should contact their insurance company directly, if they are uncertain about their dental insurance rules and regulations. [redacted] informed us that she received our office name when she contacted her insurance company to locate a dentist. [redacted] scheduled her dental a[redacted]intment for Friday, Oct. 9, 2015 to evaluate her toothache pain. Upon arriving, she completed our new patient questionnaire and medical history, along with presenting her insurance information.
[redacted] initial treatment included an emergency evaluation and full set of x-rays. She was given the option for her toothache to either have the tooth extracted or to save it with root canal therapy, a post build-up, and a porcelain crown. She chose the option to save her tooth with root canal therapy, which she the scheduled for Oct. 17, 2015.
On Oct. 17th, I completed root canal therapy for [redacted] toothache. Due to the extent and severity of this decayed tooth, I advised a post and core build-up and porcelain crown to restore this tooth and to protect it from fracturing. At the end of this a[redacted]intment, [redacted] signed the insurance claim form for her root canal treatment, and it was mailed to her [redacted] insurance company. She also scheduled Nov 3, 2015 to begin her crown procedure.
On Nov 3rd, I began to restore her root canal treated tooth. [redacted] stated that she had no problems and no pain from her root canal tooth. I placed her post and core build-up to strengthen this tooth, and I prepared her tooth for a porcelain crown. Also, I placed a composite filling on the adjacent tooth, due to a cavity. Tha patient was given a temporary crown, and instructed to return in two weeks for cementation of the porcelain crown. At the end of this a[redacted]intment, [redacted] signed an insurance claim for her filling, post and core build-up, and her porcelain crown. It was mailed to [redacted]. She also scheduled her crown delivery a[redacted]intment for Nov. 17, 2015.
On Nov 10th' we contacted [redacted] to inform her that our insurance claims were being rejected by [redacted] for her dental work. When we called [redacted]'s provider service phone number on her rejected claims, we were informed that [redacted] had an [redacted] plan, not a [redacted] plan. We were informed that [redacted] was already assigned to a dentist on her [redacted] plan, which is given to all [redacted] members when they join the [redacted]. Since my office is a [redacted] office, her [redacted] insurance will not cover any dental work done, outside of her [redacted] dentist.
When [redacted] presented to my office on Nov. 17th, I informed her that I would be unable to cement her porcelain crown because we had received no payment to date from either herself or her insurance company. Our signed financial agreement states that we expect payment in full for our services upon completion of the work. We asked [redacted] to put down a $300.00 minimum payment towards her balance, which she stated she was unprepared to make today. Also, I offered [redacted] to consider applying for a dental loan through [redacted], which is a medical/ dental financing company. She willingly completed the initial financing application online in my office. She was approved for 12 months of interest-free payments, but she declined this option. I advised her to contact [redacted] directly to see if they could offer her an extended payment plan.
[redacted] never contacted us or returned our calls to follow-up on this matter. Instead, she chose to file a complaint with the Revdex.com. It is unfortunate that she never called [redacted] directly, as she was initially advised, to see which dentists are on her [redacted] plan. She mistakenly contacted [redacted], instead of [redacted]. A [redacted] is not able to determine a patient's eligibility. It is the patient's own responsibility to know the rules and regulations of their insurance plans. [redacted] always indicated to us, as well as in her initial conversation to [redacted] that she did not have an [redacted] insurance plan.
In an effort to help out [redacted], I am willing to offer her a discount on her dental bill. She received very good care at my office, and it is her obligation to pay for her dental work. I am offering a 15% to 20% discount, depending on an approved financial agreement and down payment. If she prefers to go to another dentist to finish her crown, I can deduct the cost of the porcelain crown and I will only charge her for her temporary crown. However, she is still expected to make payments to my office, as per her signed financial agreement. I hope you will consider this offer.

I am responding to the customer complaint from [redacted] on 11/24/2015 (Complaint #[redacted]
On Oct. 3, 2015, my office received a call from [redacted] had called [redacted] because she was looking for a dentist to treat her toothache. The screening process at [redacted]...

includes asking the patient about any dental insurance coverage, so that the operator can locate a dental office that accepts the patient's insurance plan. Since my office does not accept any [redacted] plans,the[redacted] operators inform all potential patients that our office does not participate in any [redacted] plans. [redacted] was informed that we are in the [redacted] network only, and she agreed to be connected to my office directly so that she could schedule her toothache a[redacted]intment[redacted] spoke with my office manager to set up her a[redacted]intment. Our office scheduling protocol for all new patients includes emphasizing to patients that we do not accept any [redacted] plans, and that they should contact their insurance company directly, if they are uncertain about their dental insurance rules and regulations. [redacted] informed us that she received our office name when she contacted her insurance company to locate a dentist. [redacted] scheduled her dental a[redacted]intment for Friday, Oct. 9, 2015 to evaluate her toothache pain. Upon arriving, she completed our new patient questionnaire and medical history, along with presenting her insurance information.
[redacted] initial treatment included an emergency evaluation and full set of x-rays. She was given the option for her toothache to either have the tooth extracted or to save it with root canal therapy, a post build-up, and a porcelain crown. She chose the option to save her tooth with root canal therapy, which she the scheduled for Oct. 17, 2015.
On Oct. 17th, I completed root canal therapy for [redacted] toothache. Due to the extent and severity of this decayed tooth, I advised a post and core build-up and porcelain crown to restore this tooth and to protect it from fracturing. At the end of this a[redacted]intment, [redacted] signed the insurance claim form for her root canal treatment, and it was mailed to her [redacted] insurance company. She also scheduled Nov 3, 2015 to begin her crown procedure.
On Nov 3rd, I began to restore her root canal treated tooth. [redacted] stated that she had no problems and no pain from her root canal tooth. I placed her post and core build-up to strengthen this tooth, and I prepared her tooth for a porcelain crown. Also, I placed a composite filling on the adjacent tooth, due to a cavity. Tha patient was given a temporary crown, and instructed to return in two weeks for cementation of the porcelain crown. At the end of this a[redacted]intment, [redacted] signed an insurance claim for her filling, post and core build-up, and her porcelain crown. It was mailed to [redacted]. She also scheduled her crown delivery a[redacted]intment for Nov. 17, 2015.
On Nov 10th' we contacted [redacted] to inform her that our insurance claims were being rejected by [redacted] for her dental work. When we called [redacted]'s provider service phone number on her rejected claims, we were informed that [redacted] had an [redacted] plan, not a [redacted] plan. We were informed that [redacted] was already assigned to a dentist on her [redacted] plan, which is given to all [redacted] members when they join the [redacted]. Since my office is a [redacted] office, her [redacted] insurance will not cover any dental work done, outside of her [redacted] dentist.
When [redacted] presented to my office on Nov. 17th, I informed her that I would be unable to cement her porcelain crown because we had received no payment to date from either herself or her insurance company. Our signed financial agreement states that we expect payment in full for our services upon completion of the work. We asked [redacted] to put down a $300.00 minimum payment towards her balance, which she stated she was unprepared to make today. Also, I offered [redacted] to consider applying for a dental loan through [redacted], which is a medical/ dental financing company. She willingly completed the initial financing application online in my office. She was approved for 12 months of interest-free payments, but she declined this option. I advised her to contact [redacted] directly to see if they could offer her an extended payment plan.
[redacted] never contacted us or returned our calls to follow-up on this matter. Instead, she chose to file a complaint with the Revdex.com. It is unfortunate that she never called [redacted] directly, as she was initially advised, to see which dentists are on her [redacted] plan. She mistakenly contacted [redacted], instead of [redacted]. A [redacted] is not able to determine a patient's eligibility. It is the patient's own responsibility to know the rules and regulations of their insurance plans. [redacted] always indicated to us, as well as in her initial conversation to [redacted] that she did not have an [redacted] insurance plan.
In an effort to help out [redacted], I am willing to offer her a discount on her dental bill. She received very good care at my office, and it is her obligation to pay for her dental work. I am offering a 15% to 20% discount, depending on an approved financial agreement and down payment. If she prefers to go to another dentist to finish her crown, I can deduct the cost of the porcelain crown and I will only charge her for her temporary crown. However, she is still expected to make payments to my office, as per her signed financial agreement. I hope you will consider this offer.