Plaza Catering

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .I spoke to [redacted] on the phone today and she told me that she will be emailing me some detailed transaction information about the charges that are on my checking account They will include the dates that the purchases were made I will wait to get these documents, however, I feel that this will not satisfy my claim I will be contacting the Cambridge Consumers' Council to seek guidance on this issue concerning state and federal consumer protection laws- I don't believe that any transaction documentation that can be provided at this point by Plaza Catering can justify me being charged for purchases made so long ago I believe that there are laws that protect me as a customer from late charges such as theseAlso, I further resent the fact that my action to protect myself and my finances is being compared to other customers of the store My personal experience with Plaza Catering has nothing to do with someone else and I as an American protected by Consumer Rights know that it is my duty and right to defend myself against what I believe to be unfair treatment by a business, big or smallI also HIGHLY resent the accusation that I am somehow being deceitful because I said that I check my bank statement frequently and therefore must have noticed if I wasn't being charged by [redacted] Cafe all this time for purchases I madeThis argument is beside the point, and frankly insultingI did not notice that charges weren't being taken out of my checking account and therefore it is even MORE odd to me that they supposedly weren't being taken out.Overall I think that this is an issue that should have been financially resolved between Plaza Catering and whatever company handles their credit card processing/ point of sale system Clearly they were not doing the job that Plaza Catering paid them to do, and therefore they should rectify the situation Loyal customers should not have to feel this burden I will repeat that I will never be satisfied with any "proof" documents that Plaza Catering provides because too much time has passed between now and the dates that the transactions were allegedly made to prove anything at this pointI am therefore still seeking a refund of all charges from 2/5/to present day.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].I spoke to [redacted] on the phone today and she told me that she will be emailing me some detailed transaction information about the charges that are on my checking account.  They will include the dates that the purchases were made.  I will wait to get these documents, however, I feel that this will not satisfy my claim.  I will be contacting the Cambridge Consumers' Council to seek guidance on this issue concerning state and federal consumer protection laws- I don't believe that any transaction documentation that can be provided at this point by Plaza Catering can justify me being charged for purchases made so long ago.  I believe that there are laws that protect me as a customer from late charges such as these. Also, I further resent the fact that my action to protect myself and my finances is being compared to other customers of the store.  My personal experience with Plaza Catering has nothing to do with someone else and I as an American protected by Consumer Rights know that it is my duty and right to defend myself against what I believe to be unfair treatment by a business, big or small. I also HIGHLY resent the accusation that I am somehow being deceitful because I said that I check my bank statement frequently and therefore must have noticed if I wasn't being charged by [redacted] Cafe all this time for purchases I made. This argument is beside the point, and frankly insulting. I did not notice that charges weren't being taken out of my checking account and therefore it is even MORE odd to me that they supposedly weren't being taken out.Overall I think that this is an issue that should have been financially resolved between Plaza Catering and whatever company handles their credit card processing/ point of sale system.  Clearly they were not doing the job that Plaza Catering paid them to do, and therefore they should rectify the situation.  Loyal customers should not have to feel this burden.  I will repeat that I will never be satisfied with any "proof" documents that Plaza Catering provides because too much time has passed between now and the dates that the transactions were allegedly made to prove anything at this point. I am therefore still seeking a refund of all charges from 2/5/2016 to present day.Sincerely,[redacted]

Good Afternoon,We have recently had a problem with our credit card processing/ point of sale system. Our credit cards were not batching everyday. For example, in the month of January our credit cards only batched 7 times and the gap in-between one batch to another was 7 days in January. So for...

an entire week our credit cards were not charging customers and we were not receiving payment for purchases. All of the charges are actual charges made in the store. I can pull the information with the first 6 of the card and the last 4 and I can see all the transactions. January and December have the date it was purchased and that date it was Batched. September through November show only the date it was batched because every card had to be pulled and then run manually. A person from the credit card processor had to manually key each card transaction generation what looks like new charges. I have all of the authorization codes for all of the purchases made in the store and all of the batches that did not clear. I understand that this is very inconvenient for our customers as well as for us. We had to take out high interest loans just to get by and keep the store open, we didn't know hat we were doing wrong. We were busy but had no money. We are a small business and this was 80,000 not funded to us, that Is a big hit for a small company. They still do not fully understand why it was happening and giving us a false approval code. We will be switching processors because this is something that we trust them to be monitoring and watching to ensure something like this does not happen, that what we pay them for. I have spoke with [redacted] and she wanted a refund and to be credited, I asked her to waiting until everything was finished and to see what had come out of her account. I can not refunded her for purchases that she made but I was willing to give her a gift card for the store. I do not want our customers to be unhappy, but I also could not refund her when there may have been charges still coming. She could have been I on the days that batched we just we not sure until everything was finalized and done.Almost all of our customers are understanding and I have even have a customer cancel her card because they thought it was fraud and call me and give me the new information to charge her for her transactions.the customers knew they were not being charged for their purchases, because some came in and told us that charges were not on their card and wanted us to re charge them( only 2 customers) Most of them didn't say anything because hey if I want being charged I would say anything either. Some customers could see the amount they spent, it would put a hold on it and not take it out of there balance. So for a customer like [redacted], that checks their card activity on a daily basis, knew they were not being charged.Thank you and apologies to anyone that had to experience these technical issues,[redacted] I have attached the emails from [redacted] and my self to this response. I hope she understands that we can not refund her for purchases that she made and consumed, and we hope she still continues to come in the store we would hate to lose a good customer. We would like to give her a gift card for all the trouble this has caused.