Platinum Pooch

I am ABSOLUTELY disgusted by this situation that happened at The Platinum Pooch in Verona. I took two of my pups there on Jan 15, 2020 to be groomed. My normal groomer was booked solid for weeks and couldn’t get us in and my dog needed a bath pretty bad so I decided to go to the Platinum Pooch since it was close and Donna said she could get me in. I dropped my two pups off and a few hours later I get a text message saying they were ready for pickup. When I got there, I immediately noticed my one dog Teddy looked scared and extra clingy and I just attributed it to him missing me. Wrong! He was hurting. When I got home, I was petting him and he would jerk away as if petting him was hurting him. I looked closer through his fur at his skin and it was bright red! It was Clipper Burn, caused by either dull blades or hot clippers! Donna completely denied it was clipper burn and said that that is impossible . She said it could be irritation from the products she used, but then said she only uses all natural products. So which is it?!! I was furious! I also looked at his nails and noticed the she ground down 5 of his nails to the point where the quick was exposed and could tell they were bleeding.
When I was also there getting my other dog Petey, she said everything went great and there was no incidents. “They did great" I was told. Donna went and got Petey from the back and she was talking to him and said “We had to fight today huh Petey, but you’re still a good boy". I didn’t think anything of it until I got home and noticed Petey was hurt much worse! In addition to two of his nails also being ground down to the point of bleeding, he had a blood spot on his head, small clipper burn spots also, but the worst was his eye. It was FULL of blood! I was beyond livid at this point! I replied to the text but it was later and got no reply that night. The next day I called Donna again and her response was “I might have got some shampoo in his eye". This was MUCH worse than an irritant from shampoo in his eye! She also denied that anything was her fault. She did say only one nail bled. She just kept going around and around about how it couldn’t have possibly happened it wasn’t her fault. She did say she didn’t want us to go to our normal vet, and she did want us to take him to Avets Emergency vet, to get his eye checked and she did pay the bill. The vet concluded that the eye injury was due to him basically being choked by a collar that was too tight and it burst the blood vessels in his eye. Are you kidding me!?! I put my dogs, which are my children in your care and both come home hurt! Yes, she paid the vet bill, BUT they should have never been injured in the first place under her care! I would NEVER, EVER recommend The Platinum Pooch to anyone! And I most certainly will NEVER be back! If you care about the safety of your pets, do NOT go there, EVER!