Planned Development Services, Inc.

Review: I RESIDED IN A CONDO COMPLEX FOR PAST 19 YEARS AND HAD TV RECEPTION ISSUES EVER SINCE AND ASSOC. IS AWARE OF THE PROBLEM I BEEN HAVING. I NEVER HAD CABLE OR [redacted]- JUST HAVE ROOF ANTENEA. THE ANTENEA ON MY ROODF TAKES CARE OF 4 CONDOS-BUT OTHERS USE [redacted] OR CABLE BUT ME. MY TV PIC. WOULD COME AND GO AND NOW I HAVE NO PICTURE AT ALL SINCE MONDAY THE 7. I CALLED THE ASSOC===PDF--- TO TELL THEM OF MY PROBLEM. I GONE TO ASSOC. MEETING- 2 WEEKS AGO AND THEY AWARE I HAVE TV RECEPTION PROBLEMS AND THEY KNEW IN PAST. I CALLED THE PDF OFFICE TUESDAY THE 8 TH OF OCT . [redacted] PROPERTY MANAGER I CALLED-HE SAYS HE WILL LOOK INTO IT. I STILL NOT HEARD FROM HIM. I PAID MY MONTHLY DUES PAST 19 YEARS AND ROOF ANTENEA SHOULD BE THEIR RESPONSIBILITY TO FIX OR REPAIR. . IAM NOT ALLOWED TO GO UP MY ROOF DUE TO ASSOC. RULES. I DO NOT WANT CABLE OR [redacted] - I WAS TOLD BY BOARD MEMBER 90 PER CANT OF PEOPLE HAVE CABLE. WHY SHOULD I HAVE TO PAY FOR CABLE I DO NOT WANT= CANNOT AFFORD THE CABLE FEES MYSELF. NOW I HAVE NO PICTURE ON MY TV. CAN YOU HELP ME ON THIS MATTER? THANK YOU. MR. [redacted]Desired Settlement: HAVE ASSOC. STEP UP --- SEND A REPAIR MAN OR ANTENEA SPECIALIST TO CORRECT MY PROBLEM I BEEN HAVING TV RECEPTION ISSUESFOR PAST 18 YEARS OR SO. PAST 18 YEARS PICTURE ON TV CAME AND WENT-- NOW I HAVE NO PICTURE ON TV. IAM FED UP NOT GETTING IT RESOLVED. MR. [redacted]

Business

Response:

Thank you for assisting me this morning regarding the above complaint and I apologize for the Board of Directors resolving this matter as one of the directors is out of state and they need a unanimous decision on anything outside of their regular board meeting.

Since the CC&R’s do not state the HOA is required to provide local TV reception for the residents, I found out through extensive research that the very first Board of Directors back in 1983 decided to install a master antenna on top of each of the buildings so residence could receive local TV reception.

Since that time, through the development of new technology, cable and dish receivers have been the way of the future and local TV reception has gone by the wayside. For those who did not want to use the new services, the master antenna is still available provided the individual TV owner purchases a converter box to receive local channels.

Mr. [redacted] paid Mr. [redacted] $150.00 to have his TV reconnected to the master antenna on the top of the building. The Board of Directors has agreed to reimburse Mr. [redacted] $75.00 for the reconnect service as he is responsible the required new wiring installed from his unit to the antenna.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I contacted a manager and the president of the company to inquire why they were posting pictures of the inside of my garage on their website, as well as why there are a number of open issues that may result in erroneous billings on my account. Additionally, I continue to receive letters indicating that they will post fees to my account for which I am not responsible for.

I have sent several emails, as well as leaving several voicemails to [redacted] (mgr.) and [redacted] (president). After several contacts, I received an email stating that they would address the matter and contact me by today.

I cannot get a response to my concerns and clear up erroneous billings, and account issues that should be closed.

When I called the office to speak with someone, the receptionist says that they are in a meeting and puts me through to voicemail. This has happened countless times, with no return calls.Desired Settlement: Receiving detailed information to my requests for information via email from the company president in order to straighten out my account and understand why invasive photos are being taken and posted on their website with no explanation. Provide the name of the person or persons taking these photos and their contact information. Remove photos from the website and close any outstanding open account issues as my account is in good standing. An apology an assurance that this business will not continue to threaten myself or my family by taking intrusive, excessive photographs of my property.

Business

Response:

Good morning,

Ms. [redacted] did indeed contact our office and we are working on a response. Unfortunately she stated in an email that she would be contacting her attorney, once a homeowner informs us they are working with an attorney, we are obliged to turn the matter over to the HOA's attorney. She currently has no open violations or any money due on her account.

I am not sure exactly what it is we could solve for her. She will be contacted today sometime with an update.

[redacted] President/PDS

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

I n the response provided to the Revdex.com by [redacted], president of PDS, she states that I would receive an update by the end of the day (4/18/14), however I did not receive an update, nor any response via email or phone call. I even left her another voice at 4:45 p.m. that day to ask her if she could please respond.

Obviously, I have not hired an attorney as I am trying to resolve this matter via the Revdex.com. Had I hired an attorney, all communication would be provided through legal counsel.

I will once again explain the resolution that I am seeking from PDS. Responsiveness to numerous emails and voicemails regarding the posting of a photograph of the inside of my home taken by a business entity, or someone of their employ that they are posting to my account on their website. I would like an explanation as to why they are doing this as it appears to beyond the scope of their authority. I would like to have my accounts brought up to date and closed since I do not understand why there a number of accounts showing open. I have listed them in emails to the manager, cc'd the president, and provided the acct. numbers in my complaint. Written responses in a timely matter to my inquiries. Following up with promises made by [redacted], mgr. and [redacted] ,president to look into these matters and get back to me on the dates that they provided in writing to respond.

One last response that I have requested is for the name of the company, and person or persons that are taking these intrusive photographs, as they must be associated with PDS in order to have them posted to my account via their website.

I do not believe I am asking for anything that they cannot provide. If so, then an explanation on why they cannot provide the requested information should be communicated.

Regards,

Business

Response:

Dear Ms [redacted], Thank you for contacting us so we may follow up on the complaint filed by Ms [redacted]. We have been in contact with Ms [redacted] regarding her complaint and have removed the violation from her file as she requested. With this action, the we trust the resolution is adequate. Feel free to contact me if you have any questions. Regards,[redacted] , CMCA, AMS, CAAMCommunity Manager

Review: I have been being harassed by planned development. I have been getting letters saying that my yard is being grown with weeds. The first letter came and I went outside to check and my yard was complete clean of weeds. I should say that after the winter rains that I had a lot of weeds growing in my yard around February and march. I received another letter about a month later say that I did not comply and now are being fined.

I emailed the property manager and asked for details on the fine such as dates and if they took pictures of my yard. All I got back was a reply saying that my yard needs to be weed free and that I could appeal the fine.

I am waiting for them to prove to me that it was my yard that was the one in violation. If it was my yard, why was I being fined for something that I took care of by myself, with no warning from said company. I also have a bank owned house to my right and it is always covered in weeds and I asked if they could have mistaken my property for that one, but never got a reply.

All I want is them to show me that it was indeed my yard that they saw weeds growing from, or I want them to stop fining me.Desired Settlement: To have the said company to prove that I was in violation of [redacted]. If they cannot then I want all fines to be erased from my account.

Business

Response:

Dear Mr. [redacted]

This letter is in response to your complaint regarding the fines that have been assessed to your homeowner association account. Your complaint states that this issue began in April 2013. Our files show that the first time weeds were seen in your front yard was May 2, 2013 (5/2/13) and a courtesy letter was sent to you in accordance to the policy for [redacted]. No fine was applied with this letter.

On the following dates subsequent drive-throughs were done and it was noted that weeds still existed; 5/20/13,

5/30/13, 6/4/13, 6/10/13. Fines were assessed with each of these letters for failure to comply, which is the policy that your community put in place. The law does not require that a picture of the weeds be taken prior to following the fine policy and this procedure is the same for all homeowners for all types of violations. If at anytime, you feel that you have received a letter in error please call us prior to receiving a 2nd letter. Also, the appeal process is available to all homeowners and only requires that you explain in writing (email is acceptable) the reasons and or date that compliance was met and the board can then determine if the fine shall be removed.

To address your comment that the “bank owned” home next door to you has had weeds, we can see that the homes next door to you are not bank owned but they too have received weed letters.

Please insure that your yard is maintained on a regular basis and weed free to avoid maintenance letters of this type in the future. If your yard is in compliance and you would like to send [redacted] an email explaining that you would like

the board to consider removing the weed fines, you are welcome to do so. [redacted]

Planned Development Services, Inc.

Review: [redacted] is our HOA Community Manager and is unfair in her handing out of fines, doesn't return emails or phone calls, is almost impossible to get in touch with, and is rude on the phone. When I emailed her about a parking fine she never got back with me or notified the board as requested, $60 fine for one overnight parking on a moving out day that the board should have waived if she contacted them. All requests to the broad must go through her, but she never sends them. She now says I have to paint my house, it looks the same as all on my street but I'm the only one to get a notice. I can not afford to paint the house now and want an extension but she will not grant one through the board so I'm facing fines. Fine are a way she uses to get funds and I'm unfairly single out.Desired Settlement: explain how it is determined that my home needs paining and who makes that decision. I bought the house new in 2005, the paint looks fine, pain of this quality last for 15 years not ten. If must be painted I need a seven month time frame to get the funds. Let homeowner contact the board directly through a dedicated email address.

Business

Response:

To address the items in the above-referenced Review:• Unfair Handling of Fines: Fines are issued in accordance with the Association's Fine Policy, which was written by the Association,and not the Community Manager,nor the management company. All violations were issued with supporting photographs to document the infraction (se e enclosed examples).• I have never received a phone call or a voice mail message from [redacted],nor have I ever received a complaint stating that I do not return his phone calls. I am in the office every day,and return all of my voice mails within 24- 48 hours. PDS also has "live phones" so voice mails and phone messages are rarely left.• I have never received an email or an appeal with regard to an overnight parking violation. I present appeals to the Board of Directors every monthly (usually anywhere from 5 to 15 appeals),so the chances of me purposely eliminating [redacted]'s is not a possibility. I have not motive to do so. I do not know [redacted].• [redacted] does not reside in the property. His tenant's do. The only violations they have ever received regarding vehicle parking is for their trailer,in which they received TWO violations (see enclosed.) No one attempted to contact the office,attend a Board meeting,and no violations were ever issued for overnight parking.• A newsletter was mailed to all homeowners in October 2014 (see enclosed). This advised homeowners that some would be receiving letters to paint their homes. The Board President conducted these inspections and issued violations to over 100 homes in the community,not just [redacted]'s. So his statement that he is being "unfairly singled out" is false.• The criteria used was the fact that there had been stucco damage (see enclosed letter) that was painted over,and it created a large "mis-matched area" of paint on the home. I also advise you that when [redacted] emailed me with regard to this violation,I was prompt in my response to him (see enclosed email correspondence dated 7/21/14.)• I've also included correspondence from [redacted] via the PDS website,In which he states he "hates the HOA" because he was unable to access the link to make his pavment. In researching this with my IT Department,it was determined that there was nothing wrong wlth the website or the link.• [redacted]'s statement that "fines are used to get funds" is unsubstantiated. 90% of the time,homeowner fines are waived once the property is brought into compliance. Fines are the only motivation the Association has in order to assist in compliance.• Board meetings are noticed on the Community Website,and in email blasts sent to all homeowners in the community. There are 11meetings per year,which are open to all homeowners. [redacted] is always welcome to attend,but has never done so. Board members do not release their personal email to homeowners. There are over 800 homes in Cheatham Farms,and they would be Inundated with emalls. Board members volunteer their time. Community Managers are paid to be the liaison between the Board and its homeowners.Thank you.[redacted],[redacted] Community Manager

I have received threatening letters from my HOA for the following: Flag at front door, BBQ cover hanging to dry on gate, Trash bin out 1 day past pickup day, and NOW THIS. HAVING AN OPEN GARAGE!!!! I believe this to be either retaliation from a previous complaint I made about unlawful towing and/or excessive abuse of power.

Review: Unjustly fining me with pictures that do not support a weed issue in yard. When attempting to speak with [redacted], who sent picture of nothing wrong; but fining me any way, he immediately went on the attack & was not helpful or business like in any way. This was also the same attitude I received from rep who spoke to me in his absence. Not accomodating in any way to resolve a minor problem, that previous accommodating [redacted] was understanding, work well with home owners, to resolve issues realistically, because not all home owners have the same issues. My lot #[redacted] has illegal cars parking in my drive & was included in the pictures [redacted] took. But they can't help me with that issue, only send me a letter to clean up the oil spills from the illegal parked cars in my driveway, even with a limi[redacted] power of attorney, I tried to give PDS to resolve illegal car issue. All I was asking for, was a phone call, to resolve issues quick, & both [redacted] & other Rep, said they had too many property to call me, when there was an issue. Well, if they knew what they were doing, they would be able to make a call, just like previous CBG's property managers was able to do, so issue was immediately resolved, & everybody was happy.Desired Settlement: Waive the first $60 fine I ever received since 1999 property purchase. Based upon my personal experience & Revdex.com lis[redacted] other customer compliants, PDS Reps must training on how to better communicate with customers to obtain win-win results. I am someone who is force to work in another state, so that I can pay my HOA due, etc. I have a monthly landscaper & do not know, when it might have rain a bit more than AZ usually for additional landscaper visits. I am 1 of few, who always pays their Camelback Greens HOA dues in advance, which also pays the Reps salary. When I have an issue, I don't want Reps, attacking me & telling me how they have so many customers, they can't make a call to resolve a minor weed issue, that can't be seen in a black & white pic copied onto a letterhead doc. The minute I get a letter, I'm on the phone with landscaper to return to resolve any property issue, the same day I am notified. I am only requesting a little customer service courtesy, by making a phone, to resolved the issue immediately. Again, waive the first $60 fine I ever received since 1999 property purchase. Respectfully Yours, Unhappy Home Owner Lot #[redacted]

Business

Response:

Good Morning,My name is [redacted] and I am the community manager for Camelback Greens HOA. Mrs. Walters contac[redacted] our office regarding the weed violation on Monday, June 29th and talked with a fellow manager, [redacted] regarding this violation. Mrs. [redacted] told [redacted] she does not live on-site thus she does not want to receive violations, instead she reques[redacted] we call her whenever a violation is no[redacted] and she will take care of it. [redacted] Explained to Mrs. [redacted] that due to the number of homes and the number of violations which are written on a weekly basis, calling a homeowner would be very difficult, and a violation of the governing documents since we would not be logging the violation through a formal letter which is required. Mrs. [redacted] did not appreciate this and told [redacted] she would call me. Mrs. [redacted] called me the following day, Tuesday, June 30th and left a message for me of which I returned within the hour. She told me the same thing she told [redacted] and I responded as [redacted] had responded at which point she became agita[redacted] and told me if we were not willing to call individual homeowners when a violation is apparent then we should find other jobs. I tried to explain that I manage several communities and am responsible for over 2,000 individual homes and that if I did not send a violation to log the infraction I would be violating the associations governing documents. She then thanked me for my time and termina[redacted] the call. Mrs. [redacted] also mentioned this was her only violation since she purchased the home in 1999 and that is not true as she has had four violations in 2015, three for weeds and one for a trash can violation.If you need further information please let me know. Have a good day.Thank you[redacted]Community Manager[redacted] HOA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] is totally exaggerating the conversations I had with the previous representative and him. I never had a garbage can violation because I haven't been to the property in the past 12 months & I never received any notification regarding a garbage can. Hence there are mistakes in their records. The only violation letters I ever received was for yard maintenance & I immediately sent the Landscaper to take care of the minor infraction immediately. Even though the letterhead black & white picture did not support overgrown unmaintained yard. I never was agita[redacted] with them on the phone like he said, I thanked them very much, hung up, & contac[redacted] the Revdex.com, especially after I saw so many other customers complaining about non-existent violations & fines. Which supports my claim. I have thousands of customers as well & I contact each & every one whenever asked, because that is good customer service. At this point, it doesn't appear to be any resolution to the miscommunication between [redacted] & myself, therefore, I'm only asking for them to waive any fines. I never received any fines before, because once it was communica[redacted] to me there was a problem, I immediately fixed issue. I was just trying to be proactive & find a quicker resolution to their problem. There was never a garbage can problem of mines, because mines are in my locked garage. To achieve their satisfaction as quickly as possible for my well maintained yard. I have thousands of customers as well & I contact each & everyone whenever asked because that's good customer service. At this point it doesn't appear to be any resolution to their miscommunication to you or me, therefore I'm only asking for them to confirm they will waive fine. Instead of incurring additional fines for unrealistic expectations of out of town owners. I said, I never received a fine since 1999 when I purchased property, not letter, because if you just tell me there's a problem, I fix it immediately whether letter or phone call. I was just trying to be proactive for a quicker resolution to their satisfaction with my well maintained yard.

Regards,

Business

Response:

Good Afternoon, Per the attached file it is apparent that in 2015 there have been four violation for weeds, in two of the pictures the weeds are over 2’ tall. The association is only looking for homeowner compliance and per the homeowners history, we have waived fees in the past as a courtesy. The issue seems to be the homeowner expects PDS to call her whenever there is a violation on her property so she can cure the violation, however we have explained to her that we cannot do that for several reasons. PDS manages dozens of associations and if we were to call one we would have to call everyone which would be impossible due to the thousands of homes within the associations we manage. PDS also needs to keep a physical record of the violations for legal and reporting purposes, and to forward to the homeowner for their records. These violation letters are mailed the same day as the violations are taken, once the homeowner receives the violation they can call to inform us they are working on curing the violation and we will note the account. In most cases the board of the association will waive the fine if the violation is cured, however, that is a board decision and not a decision PDS can unilaterally make as we are the agent of the association and the board must decide such matters. Though the homeowner has not filed a formal appeal to waive the fine on her account, if she were to do so the appeal would be forwarded to the board for review and decision. Once the decision is made by the board PDS will execute the board’s decision. Should you have further questions please let me know. Sincerely, [redacted] Community Manager[redacted]