Planet Fitness Stockton

Thank you for passing this question to us. The issue appears to be that the billing method on file for [redacted] recurring monthly charges has been declined by the financial institution. In the case of the first submission going past due a $15 return fee is assessed to the account and the charge is...

repositioned to the members secondary form of billing, but that submission includes the return fee. So in this case her monthly dues of $19.99, when the payment was rejected by the financial institution, became $34.99 to the secondary billing, which was paid in full. This situation is explicitly covered in the membership agreement. We are always more than happy to work with our members to correct any billing issues that may arise from the financial institutions decision for non payment. Any membership with Planet Fitness can be put on a medical freeze while a member is under a physicians care as long as documentation from the physician is provided to the club. A membership can also be terminated, whether the member is in a commitment or not, by providing documentation from a physician showing that the member is permanently disabled and can not use a health club. All we would need is the documentation. [redacted] can always come to the club and speak with our customer service staff to have these issue resolved.