Planet Fitness - OH Christie Group

I am rejecting this response because: as you stated the contract has a minumum month.....it has been months....and you still wont cancel the account without paying a fee.....I have not been in contract for over months....so I dont see why you keep taking money and why it is such a hassle to cancel this Regards, [redacted]

I have spoken with Josh at the number supplied and he informed me that he is going to manually cancel my membership and we are all squared away and resolvedHe was very understanding of the circumstance and stated he wished he was made aware of the situation sooner so that he could resolve itWith my membership canceled and nothing owed to planet fitness I feel this is resolved and can continue the relationship in the future Regards, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to meThe regional manager was very helpful

To whom it may concern,See below for what it states in the contract:"This membership has a month minimum term (minimum term not to exceed months)""If you have a minimum monthly term, your account below will be billed for a minimum of months and will continue on a month-to-month basis at the monthly rate above until you cancel in accordance with the terms of this agreement"I have also attached [redacted] 's membership that is signed and initialed by ***As far as the balance goes I would be willing to work with her and help her with cancelling the membershipPlease feel free to contact me at [redacted] or by email at [redacted] ThanksJosh K [redacted] Regional Manager

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me The regional manager was very helpful

I have attached a copy of the contract that states the checking account will be charged on or around the 17th of every monthIt does not state on or after the 17thWhen the 17th falls on a weekend or the next business day after the weekend the transaction will go onto the checking account as a pending transaction to post on the next business which will always be on the 17th or after the 17thThere will never be a posted transaction before the 17th unless the payment does not go trough the first timeI will be more then happy to assist the member in trying to explain this to herMy name is Josh Kand I am the Regional Manager for the Newark locationI can be reached at [redacted] or at [redacted]

From: Newark Manager [redacted] Sent: Wednesday, February 24, 3:PMTo: [redacted] Subject: Complaint ID- [redacted] Revdex.comDublin RoadColumbus, Ohio 43215Re: [redacted] Complaint #: [redacted] Hello,I am writing in regards to the complaint filed through your office by [redacted] in regards to his membership with usI have attached a copy of his agreement that he signed electronically on 3/23/In the terms of the agreement, it clearly states that he signed up for a month minimum term with a first billing due date of 4/17/This means that his final billing date of his month term will be 3/17/There is, however, an option to terminate the term early for a fee of $plus applicable taxesWhen Mr [redacted] came into our club wanting to terminate his membership, it was explained that it would be cheaper for him to allow the final billing cycle to process on 3/17/instead of paying the $to terminate the contract earlyHe was informed that he could mail/email a document stating he wanted to cancel after that date to avoid further billing and to avoid the early termination feeMr [redacted] decided that was what he wanted to instead of paying the fee to cancel his membership before the final month of billingIn the attached pages of the agreement, I have underlined specific points pertaining to this matter.I would also like to inform you that this matter has been passed on to our Regional Manager, Josh K., and the matter has been resolved on our endIf you have any further questions you may contact me or the my manager.We appreciate your time in considering this matter,Jessica L Joshua K.Assistant Manager Regional ManagerPlanet Fitness Planet Fitness Deo Drive [redacted] Newark, Ohio [redacted]

To Whom it may Concern,After looking over this account we have no proof of the membership being cancelled on the 24th of AugustAnytime a membership is cancelled we go through a thorough process to scan in the paperwork and to cancel the membershipAs accidents can happen we would be more then
happy to refund the charges if a carbon copy of the cancel form can be presented to show proof of the cancelationIf the membership was cancelled on the 24th of August there was only one more month of dues charged which is a total of $The bank kicked back the other transactions so the membership was never chargedI have attached the agreement to show our cancel policyI would be more then happy to assist with coming to an agreement on this and you can reach me at 419-889-My name is Josh and I am the Regional for this club Thanks,Josh

From: *** ***Date: Thu, Feb 25, at 12:PMSubject: Complaint ID ***To: ***Attention: I am replying in regards to complaint ***The customer and his spouse signed up for a membership on 10/13/In the
membership agreement it states that our club requires written notification delivered in club in person or via certified mail to the clubWe checked all of our records to see if a cancellation had been taken but not processed in our computer system and we have nothing on file for either one of themThe Planet Fitness procedure is that anytime a member needs to cancel a membership we are required to fill out a cancellation form that has a carbon copy that is given to them for their recordsWe also then do a very thorough check the next day making sure any cancellations that happened were processed properly. We are more than willing to refund all monthly dues and any fee’s that the member has been charged after the alleged cancel dateWe just need to them to provide either one or both of the cancellation receiptsWe have reached out to the customer and have left a couple of voicemails. I’m more than happy to talk with the customer and I can be reached at *** and my name is *** *** Josh K.Regional Manager Planet Fitness | Home of the Judgement Free ZoneOhio Fit LLCMobile: ***
Email: ***

Good Morning,
My name is Josh Kand I am the regional Manager for Planet Fitness in Newark OhioI have attached the agreement this member filled out that has her initials and signatureWe take the time to make sure that every member is explained the contract and before we have them
initial or sign we make sure they understand what they are signingWe have laminated contracts that every member gets to see and that we explain plus every member gets a copy of their contract emailed to themI have also attached the notes that we have left on the members screen that stats we tried to reach out to this member and left her a voicemail trying to help her but she never returned our callThe dates are listed on when we tried to reach out to this memberBased on the members contract she does have to pay a buyout fee of $in order to get our of her month term as you can see that stated in her membership agreementThe only ways that any members membership can be canceled are by letter or in person which is also stated in the contractIf you have any questions at all you can reach me by email at j*** or by phone at ***Thanks,
Josh K

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

Good Morning,My name is Josh Kand I am the regional Manager for Planet Fitness in Newark OhioI have attached the agreement this member filled out that has her initials and signatureWe take the time to make sure that every member is explained the contract and before we have them initial or sign
we make sure they understand what they are signingWe have laminated contracts that every member gets to see and that we explain plus every member gets a copy of their contract emailed to themI have also attached the notes that we have left on the members screen that stats we tried to reach out to this member and left her a voicemail trying to help her but she never returned our callThe dates are listed on when we tried to reach out to this memberBased on the members contract she does have to pay a buyout fee of $in order to get our of her month term as you can see that stated in her membership agreementThe only ways that any members membership can be canceled are by letter or in person which is also stated in the contractIf you have any questions at all you can reach me by email at j*** or by phone at ***Thanks,Josh K

We have went ahead and terminated the membershipIt order for *** to come back to the club at a later date she will have to pay the balance in order to rejoinIf she does not want to ever rejoin then she will not have to worry about it. Thanks Josh

Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI don't need you to explain anything to meBut you might explain it to your employees as I was told the contract said "on or after"However, your PENDING transactions DO pull from people's bank accounts as you were provided proof of with my bank statementsMy husband and I have been loyal customers there since the Newark store opened without one incident of money not being availablePulling that money (or putting it in pending status)days early is just greedy on your part and causes people to overdraft on their accountBut you get yours!!!

From: *** ***">Date: Thu, Feb 25, at 12:PMSubject: Complaint ID ***To: ***
Attention:
I am replying in regards to complaint ***The customer and his spouse signed up for a membership on 10/13/In the membership agreement it states that our club requires written notification delivered in club in person or via certified mail to the clubWe checked all of our records to see if a cancellation had been taken but not processed in our computer system and we have nothing on file for either one of themThe Planet Fitness procedure is that anytime a member needs to cancel a membership we are required to fill out a cancellation form that has a carbon copy that is given to them for their recordsWe also then do a very thorough check the next day making sure any cancellations that happened were processed properly. We are more than willing to refund all monthly dues and any fee’s that the member has been charged after the alleged cancel dateWe just need to them to provide either one or both of the cancellation receiptsWe have reached out to the customer and have left a couple of voicemails. I’m more than happy to talk with the customer and I can be reached at *** and my name is *** ***
Josh KRegional Manager
Planet Fitness | Home of the Judgement Free Zone
Ohio Fit LLC
Mobile: ***
Email: ***

I have attached a copy of the contract that states the checking account will be charged on or around the 17th of every month. It does not state on or after the 17th. When the 17th falls on a weekend or the next business day after the weekend the transaction will go onto the checking account as a...

pending transaction to post on the next business which will always be on the 17th or after the 17th. There will never be a posted transaction before the 17th unless the payment does not go trough the first time. I will be more then happy to assist the member in trying to explain this to her. My name is Josh K. and I am the Regional Manager for the Newark location. I can be reached at [redacted] or at [redacted]

I have spoken with Josh at the number supplied and he informed me that he is going to manually cancel my membership and we are all squared away and resolved. He was very understanding of the circumstance and stated he wished he was made aware of the situation sooner so that he could resolve it. With my membership canceled and nothing owed to planet fitness I feel this is resolved and can continue the relationship in the future.
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me.
The regional manager was very helpful.

I reviewed the response made by the business in reference to complaint ID [redacted] and find the resolution is satisfactory to me. The regional manager was very helpful.

To whom it may concern,Every time we sign up a member we use a laminated contract to cover all cost that are associated with the contract. We do not believe in hiding any of our cost as they are on our rate sheets, on the agreements, and we talk about them before signing up the member. I have...

attached the agreement that was signed by Jesse that stats the monthly membership dues will be charged every month on or around the 17th plus in addition to the monthly dues will be a one time annual fee on the first of September every year. I would be more than happy to talk to this member and find out want went wrong at the time of the sign up. My name is Josh K[redacted]r and I am the Regional Manager for this facility. You can reach me at [redacted]. Feel free to give me a call at any time.  ThanksJosh