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Placerville Dental Group

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Reviews Placerville Dental Group

Placerville Dental Group Reviews (7)

I am rejecting this response because: In my original complaint I acknowledged that [redacted] is already working on resolving the disputed in-network charges and over-paymentsI already agreed that we will comply with whatever [redacted] decidesHowever, [redacted] has stated that they will not address the out of network charges from the surgeonThe only way that this issue will be resolved is if a proposal is made regarding the chargesIt is my contention that I was deceived into believing that the surgeon was in-network and therefore I should pay in-network feesHE was paid in-network fees for this procedureI have asked repeatedly to speak to the surgeon, with no responseI have received an email advising that [redacted] is working with the surgeon regarding the charges, but have not received any other responseThis is the issue that I originally complained about and to date, there has been no resolution

Still in progressSometimes insurance companies take business days or longerI will follow up in a week.Thank you, [redacted]

Still in progress. Sometimes insurance companies take 30 business days or longer. I will follow up in a week.Thank you,[redacted]

I am rejecting this response because: In my original complaint I acknowledged that [redacted]...

is already working on resolving the disputed in-network charges and over-payments. I already agreed that we will comply with whatever [redacted] decides. However, [redacted] has stated that they will not address the out of network charges from the surgeon. The only way that this issue will be resolved is if a proposal is made regarding the charges. It is my contention that I was deceived into believing that the surgeon was in-network and therefore I should pay in-network fees. HE was paid in-network fees for this procedure. I have asked repeatedly to speak to the surgeon, with no response. I have received an email advising that [redacted] is working with the surgeon regarding the charges, but have not received any other response. This is the issue that I originally complained about and to date, there has been no resolution.

The payment in question was not made on the date of service 1.2.2018. Our printer was not working and patient asked that we send her a statement. The complaint stems from the email subject line had the word "receipt". which was in error. During conversations on the telephone the patient kept...

bringing up the fact that the subject line in the email read "receipt", so therefore it was a "receipt". If you look at what we sent her (attached) it does not show as a receipt but an amount due to the patient.If the subject line read "statement", there would be no confusion. We are very meticulous in our accounting. We settle each day and it matches to the reconciled register. If we were over on the deposit we would be able to trace it back to the patient that had a $153.00 balance unpaid. We have never been accused of this as the patient states this is not isolated? Where does a person get such an idea. The bill was emailed the same day as it states on the statement we sent. It is dated 1.2.2018. There was no mention of sending her to collections and no employee "hung up" on her during any phone conversation. If the payment was made, we would have posted it to the account.

I am rejecting this response because:  The copier was not working, true but only when I got to counter to pay my bill was the printer not working.  they printed out 9 pages of pictures they took and a plan for future treatments.. all documents I kept. and there goes the reason for [redacted] to email me receipt. [redacted] is in control of the accounting, deposits and the surveillance cameras, this was told to me by another employee of the dentistry. will give name if needed but concerned with possible retaliatory problems for them..  Every time I tried to resolve this problem I was told only she has control of the accounting  and referred back to her. It is this dentistry policy I was told when making the appointment that what the insurance does not pay I will need to pay upon leaving. This I understood it is the same policy other dentist have  I came prepared.  all this could be cleared up very quickly if she would watch surveillance  footage. .Why does she not do that? You would think an office manager would make it a prority to see if someone in office is stealing money. Instead [redacted] wants to accuse a patient of walking out without  paying! With a receipt!  as for being hung up on it was [redacted] that hung up on me after I asked her to please watch surveillance cameras..  What does this dentistry do if not take people to collections for alleged none payment?  Bottom line here is pay double my bill or eventually taken to collections.. to me that's a scam!  Maybe they thought because I'm visually impaired (disabled) I would be easy to take advantage of.. They were aware of my visual issues , because of the discussion we had about my eye prosthetics and bone loss density.  I paid my bill so which one is it?

This account has been sent to Delta Dental for an audit. As soon as there is a determination from the insurance company, we will refund the patient if any monies are due.[redacted] Office Manager

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Address: 699 Main Street, Suite B, Placerville, California, United States, 95667

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