Pittsburgh Transportation Group

[redacted]I should have gotten this to you sooner, we are super busy here. I called the Complainant, and as you can see, I did refund him the over -charge for his trip. He was very happy we got back to him and settled his complaint.Best Regards,JerryC[redacted] General Operations Manager Pittsburgh...

Transportation Group

ID#: [redacted]July 13, 2016[redacted]:I talked to [redacted] on June 28th, 2016, about what happened. I told her to contact me when she has her next appointment for the doctors, and we would go get her and take her to her appointment. Also, that we would wait and bring her back home. We completed...

that trip for Jackie on July 11th, 2016. She was very happy and so was I. If you wish you can contact her, but I’m sure she has a better idea of our company now!Best Regards,Jerry C[redacted]

Review: At approximately 12:30am on April 23, 2016, my wife and I entered a yellow cab at the [redacted]. We gave our driver the address to our home in [redacted]. We said the fastest way to get to our home is by getting on the parkway and heading towards the airport. The driver never entered our address into the GPS which was on his phone because he was having a private conversation on his phone for our entire trip. He then proceeded to pass our exit on the parkway. When we tried to tell him that he passed our exit it took us four times because he couldn't hear us through his personal phone call. When we told him that he passed our exit, he then hung up his phone and put our address into it. In turn, he went many miles and minutes out of his way because he did not want to take our address, did not listen to what we said, and was talking the entire trip on his phone. When we arrived at our destination, he refused to give us a discounted rate even though he went so far out of the way. His only explanation was that he thought we said we were headed to somewhere "by the airport". This does not excuse the fact that he never input our address and could not hear us through his phone conversation that he was going the wrong way.

Cab# [redacted] / Driver#[redacted] / Trip# [redacted]Desired Settlement: We would like, at the very least, a partial refund of our $77 cab fair.

Business

Response:

[redacted]I should have gotten this to you sooner, we are super busy here. I called the Complainant, and as you can see, I did refund him the over -charge for his trip. He was very happy we got back to him and settled his complaint.Best Regards,JerryC[redacted] General Operations Manager Pittsburgh Transportation Group

Review: I called the day before, to make sure I could get a cab at 9:30 for a

medical procedure at a hospital at 10:00. They assured me it would be on

time. By 9:40, it still had not arrived and when I called, I was told that

it hadn't even been dispatched. I waited until 10:15 and called again, only to find that it STILL had not been dispatched. The cab finally arrived at 10:55 and by that time, my medical procedure was cancelled due

to lateness. I still took the cab to the hospital to pick up my car that

I had left there. I thought the fare should have been free due to cancel-ation of the procedure. The driver said it was $8 and all I had was $20. He only had $10 in change and so I wound up giving him an extra $2. He

offered no apologies and didn't care about the circumstances.Desired Settlement: I thought the company could at least offer an apology (the last person I spoke with did). However, I have to make another appointment for the procedure and will again, need a taxi. How can I be sure I can get one

on time, next time? I tried calling the day before and was assured it would be there.

Business

Response:

ID#: [redacted]July 13, 2016[redacted]:I talked to [redacted] on June 28th, 2016, about what happened. I told her to contact me when she has her next appointment for the doctors, and we would go get her and take her to her appointment. Also, that we would wait and bring her back home. We completed that trip for Jackie on July 11th, 2016. She was very happy and so was I. If you wish you can contact her, but I’m sure she has a better idea of our company now!Best Regards,Jerry C[redacted]

Review: I ordered a wheelchair taxi on June 22 2015 for pickup of my husband at [redacted] to attend daughter's wedding on June 27. I called Yellow Cab on June 26 to confirm we were scheduled for pickup (spoke to Brittany) and yes the pickup was scheduled for 2 p.m. as requested.

At 2:20 p.m. the taxi had not arrived and was informed that no driver had picked up the cab and they would call if a driver picked it up. I called again and Brittany informed me that they did not guarantee the a cab would be dispatched. My daughter was forced to have the ceremony at [redacted] so my husband could give her away and he was forced to miss the reception.

We have enough stress in our lives without having to contend with a poorly run business.Desired Settlement: I would like them to be required in inform their customers that pickup is not guaranteed and I respectfully request that they be given a bad rating by your organization. Had I known there was no guarantee, I would have made other arrangements.

If they continue with this bad practice, their license should be revoked.

Review: Several drivers for yellow cab have refused to pick up a fare for going to the city's [redacted] area. They advised me they have the right to refuse service to that area.Desired Settlement: I would like service to be provided to all areas of the city including [redacted], judgement free of the fare based on the destination.

Business

Response:

RE: [redacted]

Review: Dear Revdex.com representatives,I'm writing to you because I would like to file a complaint against a Yellow cab company from Pittsburgh, Pennsylvania for overcharges.I traveled to Pittsburgh International Airport in Pennsylvania this October 22rd, 2014. I took the yellow cab from the hotel Sheraton in Pittsburgh, Pennsylvania to the Pittsburgh International Airport. I was planning to take the train and the bus because I was working as an interpreter in a conference for several hours that day but the hotel clerk locked my room. I needed to take a flight to New York City at 6:10 pm. The hotel reservation was done by my translation company the same day of the conference because they were not many flights from PA. When I got the new key from the hotel clerk I realized that I needed to take a taxi in order to take the plane on-time because he took a long time. We called the taxi but the taxi took a long time to come to the hotel, we even called the taxi twice because I was in a hurry and the taxi was not coming. First, the driver took a few minutes to leave even I was waiting for the taxi for a long time.I let the taxi driver know that was crucial for me to take the flight on-time but I have the feeling that the driver was driving slow on-purpose for the taximeter to charge more. He was also telling me some things such as what will you do if you miss this flight? If you miss it, you have to catch another flight, Right?Several times, I have to tell him to drive faster because I noticed he was driving slowly and I think he was also driving through places that we didn't need to ride around them in order to get into the Pittsburgh International Airport.These questions and the slow way he was driving the car make me believe that he was driving slowlyand I think he was also driving through places that we didn't need to ride around them in order to get into the airport.These questions and the slow way he was driving the car make me believe he was driving slowly in order to charge me more money.Desired Settlement: I would like the $39.62 refunded to my Best Buy Credit Card. The taxi driver was driving the car very slow and I needed to remind him several times that he was driving slow and I needed to catch a plane.I missed the flight as a result of this and I needed to travel all the way down to Charlotte, North Carolina in order to catch another plane to New York City. I will be glad to send you a copy of the taxi receipt and a copy of my Best Buy Credit Card statement when I get it by mail.

Review: On several occasions I have had to wait literally hours for a taxi. I've tried making appointments the night before, I've tried getting in contact with drivers directly, I've tried calling two hours before I needed a cab. In the last 6 months I've used Yellow Cab's service more than 15 times and was only happy with my service when not using the company's dispatch service (like picking up a cab outside the casino, where they just sit). I've been extremely late for important doctors appointments, missed buses, and had to wait 3 hours for a cab.This morning I missed my prepaid bus that was scheduled at 7am, losing the $25 from the ticket, and shaving a day off my vacation, all because Yellow Cab couldn't make a pickup when I called more than an hour ahead of time (5:20). They never once told me that cabs weren't picking up in my area, they never told me that there weren't going to be cabs available or that the wait time would be long. I called again 30 minutes before I NEEDED (6:00) to leave, crying, and they said there was no supervisor on duty and they could only "advertise the order". Instead of cancelling the order when it would have been too late to get there on time (6:45) I waited to see how long it would take for someone to pick up my order. At 7:10, already exasperated, I gave up and cancelled my order. I left a complaint on their complaint line at that time with the promise of a call sometime after the office opened at 9. It's not 3:30 and I still have not received a call about my complaint.Even if I am compensated for the $25 I have lost because of Yellow Cab's unreliability, I will never use their services again. This is the last straw, and their service is completely unacceptable.Desired Settlement: I understand that my $25 is not directly related to their service, but it would make me much less bitter about the whole ordeal if they compensated me for my inconvenience.

Business

Response:

RE:

Review: I called for a cab more than once and I do have a muscle movement disorder. Their operator said there was a driver on the way. I was sitting in the pouring down rain on a corner and they knew that. I ended up having to walk with heavy things 4 miles to my house because I called back 20 mintues I and she said no one still picked up the order and they wouldn't pick it up.. Then I called back and asked fro a supervisor more than once and they either hung up or sent me to voicemail after I walked 4 miles in the rain carrying a bookbag and a bass guitar in a case while it was raining.... Now if we had more than one actual cab service in pgh I wouldn't care, But we don't! Now I'm in pain and they said there was no manager on shift, which is a lie, there has to be one on every shift. And the girl lied about her name...which if you work on the phone and I ask your full name you have to give it to me. I worked on phones and I know that. I'm sick of pgh yellow cab and how they operate. No one holds them to any standard and they having been doing these types of things for yrs.Desired Settlement: I want them held accountable. It's not fair that they have been able to operate in this fashion for so many years, but they have. I want action against them. I want managers on every shift like there should be. I want them to disclose their full name if there is a complaint against them like any other over the phone job. I am sick of this company having free reign over anyone who needs a ride between 1am-5am in Pittsburgh.