PiperWai, LLC

From: Jess EDate: Wed, Apr 6, at 12:PMSubject: Regarding Revdex.com complaint # [redacted] ( [redacted] )To: [redacted] @myRevdex.com.orgDear [redacted] ,The customer who made this complaint, [redacted] , has been refunded via the original form of payment ( [redacted] ) on 4/4/upon receipt of the complaintIn order to provide this refund, an exception was made for this customer, who did not fall within our standard company policy for returns/refunds (within days of receipt and only for adverse reactions, upon receipt of the unwanted jars)We offered to make an exception earlier if she returned the jars and we would refund her less shipping costs, which she did not do.It was also made very clear in all of our marketing and appearance on [redacted] that the product is a cream deodorant in a jar with no applicator, though we are working on an applicator version of the product for release later this yearAn attempt was made to give this customer tips to make the product work for herRegarding the customer's dislike for the smell, the essential oils smell dissipates once it's on your bodyThe rest of our customers love it and say it smells very fresh, like a spa.The long shipping time was also made very clear via email communication with all customers and our social media, due to the back order created from the [redacted] exposureWe made every opportunity to inform our customers of when they would receive the productIt saddens me, as the creator of an innovative product and owner of this company, that rather than challenge the status quo and try something new that they aren't used to, certain consumers would rather take the time and energy to complain about (and potentially harm) a small business by reporting it to the Revdex.com:(As a new brand, we want more than anything to have nothing but happy, satisfied customers and will do what we can to make things rightNow that this customer has been refunded, we would very much appreciate if this complaint will not be made public.Thank you for your timeKind regards,Jess-- Jess E [redacted] , Co-founderPiperWai, LLC | Philadelphia, PA###-###-####www.piperwai.comFollow us on [redacted] and [redacted] and like us on [redacted] !

From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Mar 28, 2016 at 10:51 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>----------...

Forwarded message ----------From: instant response<[redacted].com>Date: Fri, Mar 25, 2016 at 3:12 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>PiperWai Customer ServiceFeb 25tomeWe are sorry to hear that. We would have loved to have you as a PiperWai customer.  Our return policy is limited to those experiencing a dermatological reaction due to allergy or other sensitivity. We will make an exception for you, but we only cover the cost of shipping for people that have allergic reactions. We will offer you a refund on your return, less the cost of the original shipping, and shipping your product back to us is your responsibility, just as it would be your responsibility to return something to [redacted] or [redacted], since they wouldn't pay for your gas or tolls to get there. Additionally, please fill out the attached form and send it back to us. You can mail your PiperWai back to us at PiperWai, LLC201 S Camac Street2nd FloorPhiladelphia, PA 19107We wish you luck and success with your $3 deodorant! naturally,[redacted]

From: Jess E<[redacted]@piperwai.com>Date: Wed, Apr 6, 2016 at 12:32 PMSubject: Regarding Revdex.com complaint #[redacted])To: [redacted]@myRevdex.com.orgDear [redacted],The customer who made this complaint, [redacted], has been refunded via the original form of payment ([redacted]) on 4/4/16 upon receipt of the complaint. In order to provide this refund, an exception was made for this customer, who did not fall within our standard company policy for returns/refunds (within 30 days of receipt and only for adverse reactions, upon receipt of the unwanted jars). We offered to make an exception earlier if she returned the jars and we would refund her less shipping costs, which she did not do.It was also made very clear in all of our marketing and appearance on [redacted] that the product is a cream deodorant in a jar with no applicator, though we are working on an applicator version of the product for release later this year. An attempt was made to give this customer tips to make the product work for her. Regarding the customer's dislike for the smell, the essential oils smell dissipates once it's on your body. The rest of our customers love it and say it smells very fresh, like a spa.The long shipping time was also made very clear via email communication with all customers and our social media, due to the back order created from the [redacted] exposure. We made every opportunity to inform our customers of when they would receive the product. It saddens me, as the creator of an innovative product and owner of this company, that rather than challenge the status quo and try something new that they aren't used to, certain consumers would rather take the time and energy to complain about (and potentially harm) a small business by reporting it to the Revdex.com. :(As a new brand, we want more than anything to have nothing but happy, satisfied customers and will do what we can to make things right. Now that this customer has been refunded, we would very much appreciate if this complaint will not be made public.Thank you for your time. Kind regards,Jess-- Jess E[redacted], Co-founderPiperWai, LLC | Philadelphia, PA###-###-####www.piperwai.comFollow us on [redacted] and [redacted] and like us on [redacted]!