Pinnacle Real Estate Management

[redacted] , [redacted] , has made contact with tenant directly and has resolved outstanding concernsThere should be no further action required at this timeThank you

On February 8th your file was received by our collection agencyThe file was sent the same day to Alpha Collections in order to proceeded with the processYou were mailed a letter that informed you of the processYou were contacted on February 9th On February 12th you agreed to a settlement and paid the debt in full Collection disputes will not be reported to the credit agencies unless they have not been settled within monthsThis is not the situation with this disputeThe matter was never reported to the three Credit Bureaus, thus there is no mark on your credit reportYour credit score is in no way affected You have been provided with a letter stating that your debt is settledIf you do not have the letter the Agency will provide anotherPlease contact me if you need their informationPlease let me know what else I can do to solve this matter

We spoke with [redacted] todayThe check in question was mailed in May for the full amountThere was some confusion that made this issues into a larger problemWe apologize for the inconvenienceI am sure that [redacted] will agree that the matter is settled

Complaint: ***
I am rejecting this response because: I was not notified by my bank about this issueApparently the wrong information was entered into the online portal, in which case I would not be notified by my bankPinnacle had every opportunity to notify me, just as *** purports that I had plenty of time to pay my debt Pinnacle returned my security deposit of $within two months of my move out but yet I never heard a word from them on this debtThey clearly did not exercise due diligence in informing their tenant of years that she was late on rentThis is clearly an attempt by the owner to shirk responsibility for the lack of organization within his companyI feel like I'm being bullied by him and I'm tired of itAny organized or properly running company should have checks and balances within their payment systems or company structure to ensure this kind of oversight does not happen. Im not accepting his answer because *** obviously has no idea what this has done to my lifeHe's rude and defensive and clearly does not want to resolve this properlyHe's a slumlord and I'm not his typical poor tenant who will let this happen to meMy credit has been ruined by this event, something that I've worked very hard to accrueThey did not give me instructions on how to contact the collections agency.
Sincerely,
*** ***

Pinnacle Real Estate Management has made contact with the tenant to better understand the issueFollowing which, Pinnacle dispatched our HVAC vendor who promptly repaired the heatThe tenant confirmed that their heating system is working properly at this pointThank you

We have spoken to *** and feel we have reached an understanding and per our conversation we consider the situation resolved

A representative from Pinnacle Real Estate Management has been in touch with This tenant, and explained the details of the lock repair that occurred last weekWe've reviewed our work order records and they affirm that the lock was repaired on 1/16, the tape was affixed on that day, and then the
tape was removed the very next day by a maintenance tech within the team after confirmation that all tenants received their new keySection of the lease this tenant signed indicates that Pinnacle Real Estate Management is not liable for damage or, loss of itemsTenant left ladder in storage room unsecured and anyone, to include tenants or tenant's friends, could have taken tenant's ladder, and there is no established correlation between loss of ladder, and lock repairWe are sympathetic to our tenant who's ladder was taken, however we always highly discourage any tenant from leaving personal items in a common area unsecured. We are unable to offer the tenant a reimbursement for his ladder based on the above information

Pinnacle Real Estate Management is sorry to hear that the tenant is not accepting of our responseTo clarify, there were two instances where the lock was assessed, and on separate daysThe first occurred on 1/16 at which time tape was placed on the doorNew keys were provided to the tenants on this dayThe tape was removed on 1/as indicated by our work order system, and affirmed by our maintenance technician who performed the workFollowing receipt of the call from this tenant on Friday 1/19, we sent another tech over to assess the lock, at which time he found there to be no tape on the doorWe received another call from the tenant on Monday 1/related to the operation of the doorWe sent a tech out that same day to find that the door was latching properly and that there was nothing wrong with the operationAs previously stated, Pinnacle Real Estate Management is not responsible for the damage or loss of personal tenant itemsThe tenant's ladder was left unsecured in a common area, which contributed to its lossAnd although we are sympathetic to the tenant's position, this is not cause for reimbursementThank you

We spoke with [redacted] today. The check in question was mailed in May for the full amount. There was some confusion that made this issues into a larger problem. We apologize for the inconvenience. I am sure that [redacted] will agree that the matter is settled.

This is [redacted]. I am the owner of Pinnacle Real Estate Management. Below are my thoughts on the claimants assertions: The claimant states that "Apparently my payment did not go through. I was not aware that the payment had not gone through, as I did not receive an email from the automated...

payment system nor was I contacted by the leasing office that I owed them money"  - The tenant would have been notified by their bank that the final rent check was returned for non-sufficient funds. Her bank statement would have indicated that the check was returned to her. Unfortunately our system is not equipped to provide notification that tenants have bounced a check.   The claimant states that "I heard nothing from Pinnacle from 6/1/15 until February 2016 when I was contacted by Alpha Recovery Corp (a collections agency they contract) concerning the money I owed Pinnacle. Seeing as I have great credit, I agreed to pay the full amount due the moment they contacted me. They assured me that since I paid what was due, they would not report this to the credit bureaus. This week, I received a letter in the mail from the State of Colorado informing me that there has been a negative report against my credit" - The claimant will need to speak with Alpha Recovery regarding her credit report. While I understand that this is a problem for her, she should have made arrangements to pay her rent once her bank notified her that she had bounced a check. She is not disputing that she owed the money. Our process is to send a letter to all tenant that owe money. Our collection agency must follow Colorado State law and inform all tenant that they are in the collection process. I am confident that the tenant received proper notification form her bank, from my company and from the collection agency. She had plenty of opportunity to pay her debt before the collection process started The claimant asserts " The owner of Pinnacle replied back on Yelp and disclosed my personal banking information” I replied on Yelp that the tenant’s problem arose from her rent check not clearing due to insufficient funds. I did not disclose an account number or the name of her bank The claimant states -  “I spoke with her and she claimed to have sent me a letter to my new address and also an email concerning the issue of nonpayment. I received neither” Our process is to send a letter to all tenant that owe money. Our collection agency must follow Colorado State law and inform all tenant that they are in the collection process. I am confident that the tenant received proper notification form her bank, from my company and from the collection agency. She had plenty of opportunity to pay her debt before the collection process started The claimant states “In the end, she offered me a solution but has yet to follow through on it In exchange for taking down my Yelp review, she offered to contact the collection's agency yesterday and email me. Not only is it unethical for a business to ask a consumer to delete a Yelp review, but also it is unethical to propose such a deal. After speaking with our office we called our Collection agency. They agreed to provide a Debt Satisfaction Letter to the tenant. On 4/19 we sent her an email that instructs her how to receive the letter. We are not allowed to get the letter for her.

Pinnacle REM has spoken with former tenant in an effort to resolve to their satisfaction. PREM will be issuing a new security deposit refund check and cancelling payment on original check. PREM also obtained additional feedback from tenant as it relates to her tenancy, which will prove...

useful for training purposes. This complaint is now closed.

[redacted], [redacted], has made contact with tenant directly and has resolved outstanding concerns. There should be no further action required at this time. Thank you

TO:         [redacted]    This letter serves as Pinnacle Real Estate Management’s formal reply to the complaint issued by tenant [redacted].   We will address the relevant issues...

raised by the complainant, beginning with the dispute of the payment of a lease break fee. The complainant signed a binding lease on September 23, 2016. This lease speaks very clearly to the obligation of the tenant to comply with a variety of conditions associated with their tenancy at a particular property. One of these conditions, as outlined in section 10 (re-letting fee upon lease break), outlines the obligation of the tenant to pay such a fee upon breaking their lease. Due to the extensive amount of work required to prepare and ultimately lease this unit to a new tenant, this fee is justifiable and operationally necessary. This fee requirement in the case of a lease break was agreed to by the tenant via their execution of the lease agreement. The complainant states that Pinnacle was negligent in our handling of the reporting of a potential mice infestation. Our records indicate that three of the six units in the building had reported mice over the course of a two-month period. During which time Pinnacle engaged an exterminator to begin treatments to eradicate the mice. This exterminator made at least four (4) visits to the property to treat effected areas. This effort accompanied a communication campaign on the part of Pinnacle with the tenants related to the upkeep of their units to ensure there wasn’t an incentive for the mice to occupy the building. This is a standard part of our process when combatting any pests. Pinnacle firmly believes we were responsive in our handling of this issue. Pinnacle was also made aware during the course of the complainant’s tenancy that there were cracks that had formed in her unit, as well as within the units of other tenants. Pinnacle, taking these reports extremely seriously, immediately responded and ultimately engaged a structural engineer to aid our investigation and outline a plan to remedy the issue. Over the course of several weeks, this structural deficiency was corrected and the work was approved by the structural engineer. It should be noted that Pinnacle communicated frequently with the complainant’s roommate who was residing at the property during the course of this work to ensure they were aware when we would need to gain access as part of this project. Although we regret that the complainant had the experience she had while living in one of our properties, for the sake of fair housing, legal liability, and the expectations of all of our tenants at this particular property, Pinnacle was obligated to handle this situation within the terms of our lease agreement. It is the nature of old buildings that components will fail from time to time, and Pinnacle is committed to fixing these components when that failure occurs. We always ask for the understanding of our tenants during this time and do our best to mitigate the disruption and inconvenience caused by such work. However, this should not be considered cause for breaking a lease without being subject to the terms of the lease agreement. Pinnacle Real Estate Management

My name is [redacted]. I am the owner of Pinnacle Real Estate Management. We do not manage, or lease, a property at [redacted]. We do not have a leasing agent named Fletch. This complaint is misdirected towards my company.  If you have any questions, I can be reached at...

###-###-####. Thanks

On February 8th 2016 your file was received by our collection agency. The file was sent the same day to Alpha Collections in order to proceeded with the process. You were mailed a letter that informed you of the process. You were contacted on February 9th 2016. On February 12th you agreed to a settlement and paid the debt in full.  Collection disputes will not be reported to the credit agencies unless they have not been settled within 6 months. This is not the situation with this dispute. The matter was never reported to the three Credit Bureaus, thus there is no mark on your credit report. Your credit score is in no way affected.  You have been provided with a letter stating that your debt is settled. If you do not have the letter the Agency will provide another. Please contact me if you need their information. Please let me know what else I can do to solve this matter.

Complaint: [redacted]
I am rejecting this response because:
I spoke with you on the phone Friday about why there was still tape on the door.  You are lying and intimating that I am the one that is lying.  The fact that the door was unlatched for 3 days was the main contributor to the ladder going missing.  
Sincerely,
[redacted]