We try to provide excellent service for all of our customers but we are sorry that in this instance we were unable to do so Pinnacle Pest Control does not tolerate rudeness or sexism and your portrayal of the employees involved does not match with the values of the company Upon reading your review, I was very concerned by your accusations and we conducted a careful investigation of the incident The investigation revealed that the descriptions you are giving of the circumstances and the conversations you had with the staff do not coincide with the descriptions of witnesses to the conversations held by phone and by the eyewitness accounts of the staff members you have named Furthermore, the damage you described is not plausible considering the circumstances and the evidence Accidents and mistakes occasionally happen and we strive to rectify them quickly by going above and beyond to make the customer happy We also try to use mistakes as learning tools to improve our internal processes that drive customer service In this instance we felt that the relationship was not going to be repaired so we terminated your contract and issued you a refundThe refund issued was cashed and confirmed by our bank
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
We try to provide excellent service for all of our customers but we are sorry that in this instance we were unable to do so Pinnacle Pest Control does not tolerate rudeness or sexism and your portrayal of the employees involved does not match with the values of the company Upon reading your review, I was very concerned by your accusations and we conducted a careful investigation of the incident The investigation revealed that the descriptions you are giving of the circumstances and the conversations you had with the staff do not coincide with the descriptions of witnesses to the conversations held by phone and by the eyewitness accounts of the staff members you have named Furthermore, the damage you described is not plausible considering the circumstances and the evidence Accidents and mistakes occasionally happen and we strive to rectify them quickly by going above and beyond to make the customer happy We also try to use mistakes as learning tools to improve our internal processes that drive customer service In this instance we felt that the relationship was not going to be repaired so we terminated your contract and issued you a refundThe refund issued was cashed and confirmed by our bank